PERSONAL DETAILS

Mohamed Hossam El Din AbdelwahabAddress: Al-Jurf, Ajman, UAE

Date of birth: 10-10-1985

Mail: mohamedhossameldin@hotmail.com

Cell Phone: +971555404914- +971556366198Driving License: UAE driving license

Military Service: Exempted

PERSONAL DETAILS

Skilled administrative in Customer Service, Corporate & Business Development and Legal & Compliance Executive levels. Determined by strong ethical ideology. A confident leader with a passion for sustainability and business improvement, through development and human development initiatives; Strong team player and leader; inspires and challenges others to achieve their potential.

Experience

Company: Al Mazaya Real Estate Company. January 2015 till Present.

Title: Senior Corporate Service & business development OfficerDubai, UAE

1. We play an important role in shaping and influencing our strategic priorities to ensure it remains fit for the future as a strategic commissioning authority. To do so we work closely with head of departments and other responsible partners.

2. Optimizing interdepartmental communication through enhancing existing processes and amending them to ensure efficient and smooth end user adoption. Also to ensure that gaps are identified and controls are in place.

3. Periodic review and update to existing policies and procedures to reflect organizational change.4. Bi-annual Performance Review (PR) & Departmental Reports.5. Monitoring and updating existing processes and workflows to ensure consistency in applying and

updating the existing processes and workflows. Deciding type of action to be taken.6. Ensure that Board of Directors decisions and approvals are circulated, implemented and in

place.7. Corporate Services role within CRM: Incorporate the missing processes and workflows. Ensure

smooth coordination between process owners.

Company: Al Mazaya Real Estate Company. February 2014 till January 2015.

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Title: Legal and compliance senior administration.Dubai, UAE

1. Transactions with Government Authorities:- Technical: transactions, such as Pre-registration, DSR and Termination procedure. - Functional transactions, such as all transaction require attestation from Notary Public. (POA,

Settlement agreements...).- Court attestation for gift procedure. And all transaction require attestation from Notary Public.

(POA, Settlement agreements...).

2. De-registration task, such as for same client.3. Operational Compliance department activities Provide support for other department and reply on

various inquiries. Technical opinions related to the appointed tasks to the other departments.4. Interface with External Legal Resources: Assist the Legal Counsel to provide all required

information and detailed briefings to lawyers representing MAZAYA in the court.5. Policies & Procedures: Follow all relevant departmental standard operating procedures so that

work is carried out in a controlled.6. Safety, Quality & Environment: ensure employee safety and legislative compliance.7. Reports: Prepare accurate departmental reports to meet MAZAYA and department requirements,

policies and standards.

OSN, Orbit show time. September 2013 till January 2014.

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Title: Senior Save and retention Back office Department.

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Dubai, UAE

Work in a fast-paced call center environment to make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account. The main responsibility of this telecom sales job is customer retention. You might answer questions regarding billing, how a particular product works, what type of support is available, and so on. Companies work hard to get new customers and people in telecom sales jobs ensure that those customers understand, and are happy with their services. If there are issues, you’d attempt to solve them so customers remain happy with their service and purchase. In instances where an issue is outside your wheelhouse, you would transfer the customer to the appropriate department. Most important in the telecom sales job description is patience and attention to customer satisfaction. The appropriate department, most important in the telecom sales job description is patience and attention to customer satisfaction.

Mobinil - Orange Telecom. January 2008 till September 2013 Cairo, Egypt

1- Call center Representative till Jan, 2008.2- First class (prestige) department from June, 2008.3- First class (prestige) back office technical support and billing resolution June 2009.4- First class assist management team. June 2010. 5- First class Team leader September 2011.6- Senior Customer relation management - CRM on May 2012.7- Corporate Save & retention Team leader. May 2013 till September 2013.

Education

Graduation: Faculty of mass communication Cairo University Egypt – June 2007.

Major: Marketing Advertising & Public Relation.

Final graduation project: Improving the image of EGYPT AIR Excellent degree.

Final graduation grade: Very Good.

Courses

PMP Project Management professional in sites power training center. (In progress),

Think logic course American University in Cairo.

Languages

Fluent in Arabic. Excellent level in English (reading, writing, and speaking). Basic in French.

Book Reviews

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Seven Habits” Stephen Covey. Rich dad Poor dad”-Roberto Kusaki Don’t be sad” by Aeid El-Karany” Business Adventures-John Brooks. What Got You Here Won’t Get You There by Marshall Goldsmith Influence by Robert Cialdini

Other Credits

Presentation Skills (2012). Excellent Command of Utilizing Facilities of the Internet (2012). Report Writing (2011). Computer Office (2007).

- References and all needed documents will be provided upon request.

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