WD Internal Course: Wining Hearts and Minds

MODULE TWO: PERSONAL PEAK PERFORMANCE• Understanding your strengths• Strengths based development• Motivating your customer teams

MODULE THREE: VALUES BASED ACCOUNT LEADERSHIP• Values based leadership, creating purpose and connection• Understanding the values of your customers• The importance of values alignment

Welcome to the Lead Level Programme of the School of Account Leadership.

As dedicated Account Leaders within Willmott Dixon, you are fundamental in the drive to enhancing our customers’ and partners’ experience of Willmott Dixon, ensuring that we are seen as leading the way in exemplary account leadership.

You will be supported by SAL Mentors from the Strategic programme and together, we will work to better align our approach, values and strategic objectives with those

of our customers, adding value in new and creative ways, so that Willmott Dixon are the number one choice for customer experience across our industry and others.

Above all, this programme about Building More Meaningful Relationships, with customers, with colleagues and with each other as you progress through the different modules, challenges and experiences of this journey.

Scroll down to find out more…

• Line Manager Briefing• Line Manager Connect• Personal Invitation to Programme• Journey Infographic• StrengthsFinder Assessment

• Line Manager Connect• SAL Mentoring Forum for

Delegates’ Line Managers• Arrange 3-5 days shadowing customer• Refine Customer and WD

alignment project with SAL Mentor

MODULE ONE: KNOW YOUR CUSTOMER• Account leadership vs. account management• The role of the Trusted Advisor• Developing more meaningful customer knowledge

• Line Manager Connect• SAL Mentoring Forum for Delegates’ Line

Managers• Strengths-based 1:1 with team

1.5 DAYS

2 DAYS RESIDENTIAL

1 DAY

• Line Manager Connect• SAL Mentoring Forum for Delegates’ Line Managers• Customer Check-in• Consider insights needed for Customer Project

MODULE FOUR: WIDENING THE LENS - CUSTOMER FOCUS & INTELLIGENCE• The difference between data, information, knowledge and intelligence• Expanding your customer focus: what do they need you to know?• Questioning and listening – what’s being said and not being said

2 DAYS RESIDENTIAL

• Line Manager Connect• SAL Mentoring Forum for Delegates’ Line Managers• Prepare for Alignment Project

MODULE FIVE: STRATEGIC BUSINESS ALIGNMENT• Exploration of mastery in Account Leadership• Your customer-focussed consulting project - live• Presentation of results and impact

2 DAYS RESIDENTIAL

• Graduation dinner• Launch of ‘Centre of Excellence’• Develop Customer Account Capability• Achieve your 8-10 account goals

5 Days - Personal Leadership WeekLondon Business School

Centre ofExcellence

Est. 2018