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Monitoring Office 365
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Module Overview
Isolate Service Interruption
Monitor Service Health
Analyze Reports
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Office 365 Troubleshooting Overview
Office 365 Troubleshooting tools:
Office 365 service requests
Connectivity analysis tools
Microsoft Online Services Diagnostics and Logging
(MOSDAL) Support Toolkit
Transport Reliability IP Probe (TRIPP)
Hybrid free/busy trouble-shooter
Message tracking tools, such as Message Trace and
Delivery Reports
Office 365 Troubleshooter
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Service Requests
Service requests:
Used to obtain help from Office 365 team
Initiate from Office 365 admin center, support page
Response times:
Standard plans
Elevated support
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Connectivity Analysis Tools
Two sets of connectivity analysis tools:
Microsoft Remote Connectivity Analyzer (RCA)
Tests run from http://testconnectivity.microsoft.com
No client requirements
Select problem area, then run a test
Microsoft Connectivity Analyzer tool (MCA)
Tests run from client computer
Installed in client, requires .NET Framework 4.5
Set of test questions
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Microsoft Online Services Diagnostics and Logging Support
Toolkit
Network diagnostics for all Microsoft Online services
Includes functionality from RCA and MCA
Installed on a client computer, and requires:
.NET Framework 4 or later
Windows Azure Active Directory Module for Windows
PowerShell for some tests
Designed to be used while experiencing a problem
Produces a set of log files
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Lync Transport Reliability IP Probe
Checks transport between client and Lync Online
Used in browser, requires Java
TRIPP performs several tests:
Speed
Route
VoIP
Firewall
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Hybrid Free/Busy Troubleshooter
Guided-walk-through, available from
http://aka.ms/hybridfreebusy
Provides:
Troubleshooting steps
Overview of how Free and Busy is designed to work
Links to other free/busy troubleshooting tools
Start points:
My Cloud user cannot see Free/busy for an on-premises
user
My On-premises user cannot see Free/busy for a cloud
user
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Message Tracking Tools
Message Header Analyzer
Delivery reports
Exchange Online message trace tool in the Exchange
Admin Center (EAC)
Delivery reports in the EAC
Personal delivery reports in OWA
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Service Health and Planned Maintenance
Service health
Health status
Current day, last 6 days, 30 day history
Planned maintenance
Upcoming and historical maintenance
Date and time
RSS feeds
Subscriptions added to the Common Feed List
IE and Outlook
New events and updated events
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Office 365 Management Pack for SCOM
SCOM Management Pack for Office 365
Performs basic tests
Login to Office 365 portal
Access Office 365 mailbox
Access Office 365 Team Site
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Auditing Reports
Office 365 admin center>reports>auditing
Mailbox access by non-owners
Role group changes
Mailbox content search and hold
Mailbox litigation holds
Print reports
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Mail and Protection Reports
Office 365 admin center>reports>mail
Active and inactive mailboxes
New and deleted mailboxes / groups
Mailbox usage / types of mailbox connections
Office 365 admin center>reports>protection
Received /sent mail
Received / sent spam
Malware detections
Top malware
Chart or Table views
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Mail Protection Reports for Office 365
Office 365 admin center>reports>download your
reports>Mail protection reports (Excel)
Download link to Microsoft Download Center
Excel 2013 reporting workbook
Install creates desktop shortcut
Run queries from report workbook tabs
Drill down into details tabs
Look for trends and anomalies in data
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Exchange Online Protection Reports
EOP auditing reports help organizations meet
regulatory, compliance and litigation requirements
EOP auditing reports are the same as Office 365
Exchange admin center>compliance
management>auditing
Non-owner mailbox access report
Administrator role group report
In-Place eDiscovery & Hold report
Per-mailbox litigation hold report
Enable mailbox audit logging
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Windows PowerShell Reporting in Exchange Online
Auditing cmdlets
Get-AdminAuditLogConfig
New-MailboxAuditLogSearch
Message tracking cmdlets
Get-MessageTrackingReport
Search-MessageTrackingReport
General reporting cmdlets
Get-LogonStatistics
Get-MailboxStatistics
