Model Curriculum - National Skill Development Corporation€¦ · Pre-requisites to Training 10+2 / ITI / Diploma / Certification in repairing services Bachelor in Technology (Electronics,

Handset Repair Engineer (level II)

Model Curriculum

Handset Repair Engineer (Level II)

SECTOR: SUB-SECTOR: OCCUPATION:

REF ID: NSQF LEVEL:

TELECOM HANDSET CUSTOMER SERVICE TEL/Q2201, V1.0 4

Handset Repair Engineer (level II) 2


TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 05

3. Annexure: Assessment Criteria 06


Handset Repair Engineer

(Level II) CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Handset Repair Engineer (Level II) ”, in the “Telecom” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Handset Repair Engineer (Level II)

Qualification Pack Name & Reference ID. ID

TEL/Q2201, v1.0

Version No. 1.0 Version Update Date 31 – 05 – 2017

Pre-requisites to Training 10+2 / ITI / Diploma / Certification in repairing services Bachelor in Technology (Electronics, Computer Science, IT and related field)

Training Outcomes After completing this programme, participants will be able to:

Assemble tools, spares and software: Identification of tools, its uses and procedure for fault diagnosis, testing and resolving.

Aggregate potential knowledge and skill to vouchsafe the importance of health and safety of self and equipment: Safeguard compliance of safety regulation, personal protection and clean environment for equipment.

Conduct test for repairs, effectiveness and performance of close activity: Test equipment for proper calibration, rectification and handover to correct owner

Comprehend and initiate the importance of reporting and recording: Ensure inventors, record sheet, company documents are documented for future references

Collect handsets/tablets: Ensure admittance of faulty handsets, prioritize repair activities and timeline


This course encompasses 3 out of 3 National Occupational Standards (NOS) of “Handset Repair Engineer (Level II)” Qualification Pack issued by “Telecom Skill Council of India”.

Sr. No.

Module Key Learning Outcomes Equipment Required

1 Introduction Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 00:00 Corresponding NOS Code NA

Understand General Discipline in the class room (Do’s & Don’ts)

Explain and outline the growth and opportunities in the Indian telecom industry

List some popular mobile phone vendors in the country

Explain and outline the role of a “Handset Repair Engineer (Level II)”

List and outline the changes in technology of a cell phone over the years

Explain and outline how a mobile phone work over a network

Explain what goes on inside the handset during mobile communication

List and explain common features and uses of mobile phone

List and explain some popular mobile phone platforms

NA

2 Perform Handset Repair (Hardware) Theory Duration (hh:mm) 30:00 Practical Duration (hh:mm) 55:00 Corresponding NOS Code TEL/N2203

Identify and classify various electronic components that are used in mobile handsets

Identify and make use of common mobile handsets repair tools

Disassemble a mobile phone using the common hardware repair tools

Identify and troubleshoot common handset problems

Understand and follow standard safety precautions while repairing a handset

Understand and follow radiation compliance standards for mobile phones in India

Handset Repair Tool-Kit (screw drivers, openers, tweezers, Ultrasonic cleaner, Multimeter, LCD separator, Soldering and de-soldering station along with consumables, Hot Air Blower, BGA Kit, DC Power Supply, LCD Tester, Antistatic Gloves, wrist straps, Handsets (various models) for repair training, electronic consumables (capacitors, resisters, microphones, speakers applicable for handset repairs)

3 Perform Handset Repair (Software) Theory Duration (hh:mm) 30:00 Practical Duration (hh:mm) 55:00

Recall and demonstrate steps to reset a phone to its original factory settings

Recall and demonstrate steps to download apps and set-up email accounts on a handset

Outline and explain the role of firmware in a mobile handset

Recall and demonstrate steps to install a new firmware

Laptop/ PC with diagnostic software, connecting cables and connectors, various types of handset to demonstrate and practice software repairs.


Sr. No.


Corresponding NOS Code TEL/N2204

Identify and troubleshoot common software related issues in phones

Create back up data from the handset

Understand and follow common safety precautions to be undertaken while repairing a handset

4 Tablet Repair (Hardware & Software) Theory Duration (hh:mm) 30:00 Practical Duration (hh:mm) 55:00 Corresponding NOS Code TEL/N2205

Outline and explain a tablet and compare it with a traditional computer

Recall and demonstrate steps to replace parts like battery, camera and LCD in a tablet

Recall and demonstrate steps to troubleshoot common software related issues in mobile phones

Recall and demonstrate steps to update the software of popular tablets and create a back up of data from tablet to a computer

Understand and follow common safety precautions while repairing a tablet

Similar as Sl 2 & 3. Tablets for demonstration/practical training instead of handsets

5 Reporting and Documentation

Theory Duration (hh:mm) 10:00

Practical Duration (hh:mm) 05:00

Corresponding NOS Code NA

Identify and fill-up a job-card, a daily activity report and a customer feedback form

NA

6 Soft Skills Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 10:00 Corresponding NOS Code NA

Outline and explain grooming guidelines with respect to a handset repair engineer

Understand the importance of grooming

Demonstrate professional grooming guidelines with respect to a handset repair engineer

Identify and understand the need for effective communication as a handset repair engineer

Understand and demonstrate effective process of communication at your work place

Demonstrate different types of communication

NA


Sr. No.


Demonstrate effective listening skills in your day-to-day life

Outline and explain and effective time management techniques and its benefits

Identify and time wasters time wasters from you daily schedule

Demonstrate effective time management skills by using building blocks

Total Duration Theory Duration 120:00 Practical Duration 180:00

Unique Equipment Required: Laptop/PC, white board, marker, projector, first aid kit

Grand Total Course Duration: 300Hours, 0 Minutes (This syllabus/ curriculum has been approved byTelecom Sector Skill Council)


Trainer Prerequisites for Job role: “Handset Repair Engineer (Level II)” mapped to Qualification Pack: “TEL/Q2201, v1.0”

Sr. No.

Area Details

1 Description Handset repair engineer(Level II) is responsible for performing handset repair including hardware and software components, testing the handset for adequacy post repair and maintaining inventory levels of the hardware components.

2 Personal Attributes

Personal Attributes: This job requires the individual to be analytical and be able to handle high pressure situations to successfully perform the assigned responsibilities. He should have basic written and oral communication skills and should be able to apply practical judgement to successfully perform the assigned responsibilities.

3 Minimum Educational Qualifications

10+2 / ITI / Diploma / Certification in repairing services Bachelor in Technology (Electronics, Computer Science, IT and related field)

4a Domain Certification

Certified for Job Role: “Handset Repair Engineer (Level II)”mapped to QP: “TEL/Q2201, Version No. 1.0”. Minimum accepted score as per respective TSSC guidelines.

4b Platform Certification

Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “TEL/Q2201, Version No. 1.0”. Minimum accepted score as per respective TSSC guidelines.

5 Experience • The trainer should be certified by TSSC as ‘Train the Trainer’ and Assessor and • Worked as Handset repair engineer for a minimum of 2-3 years if educational qualification is ITI/ Diploma or • Worked as Handset repair engineer for 1-2 years if educational qualification is Bachelor in Technology (B.Tech. and BE.)


Annexure: Assessment Criteria

Assessment Criteria

Job Role Handset Repair Engineer (Level II)

Qualification Pack TEL/Q2201, v1.0

Sector Skill Council Telecom

Sr. No. Guidelines for Assessment

1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. TSSC will also lay down proportion of marks for Theory and Skills Practical for each PC.

2 The assessment for the theory part will be based on knowledge bank of questions created by the TSSC.

3 Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training centre(as per assessment criteria below)

4 Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training centre (as per assessment criteria below)

5 To pass the Qualification Pack, every trainee should score 70% overall.

6 In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack.


Assessable Outcome

Assessment Criteria Total Mark (200)

Out Of

Marks Allocation

Theory

Skills Practi

cal

1. TEL/N2203: Perform Handset Repair (Hardware)

PC1. Ensure faulty handsets are received from the customer facing team

15

15

PC2. Obtain/ note fault details as mentioned by the

customer facing team and other handset specifications

PC3. Obtain the committed repair timelines (SLAs)

PC4. Prioritize repair activities as per guidelines 5 5

PC1. Ensure clean, neat, dust free and organized working environment

15

15

PC2. Determine components required based on fault diagnosis

PC3. Obtain materials required( such as components, equipments, testing devices and other inventory) as per organizational procedures

PC4. Ensure that tools, equipments and testing devices are in proper working condition and calibrated

PC5. Ensure compliance with lead free soldering techniques

PC1.Refer the company (handset manufacturer) specific technical database to identify root cause of handset fault and to determine rectification options

45

45

PC2. Isolate the cause of fault by conducting appropriate diagnostic test, in case details are not available.

PC3. determine the options to rectify the fault and confirm with supervisors, if required

PC4. Dismantle handset/components as per organizational guidelines/procedures

PC5. Ensure rectification of handset fault within the SLAs

PC6. Ensure timely escalation of emergency/ unresolved issues according to established procedures

PC7. Ensure all repairs conform to the quality targets in terms of bounce and repeat repair percentages, first time fix etc

PC1. Pass through ESD test before entering the facility

PC2. ensure that protection equipments like ESD equipments, anti-static bands, clothes and gloves are appropriately used as required


Assessable Outcome


Out Of

Marks Allocation

Theory

Skills Practi

cal

PC3. ensure compliance with site risk control, OHS, environmental and quality requirements as per company’s norms

10

10

PC4. Ensure escalation of safety incidents to relevant Authorities as per guidelines

PC1. Ensure that handset inventory in hand for repairs is tracked and accounted for appropriately as per company procedures

10

10

PC2. Ensure record sheets are completed accurately, as per company guidelines

PC3. Ensure all relevant parties (including supervisors, customer teams) are notified of the completion of repair activity

PC4. retain documents for specific period of time, as per company procedure

Total 100 50 50

2. TEL/N2204: Perform Handset Repair (Software)

PC1. Ensure faulty handsets are received from the customer facing team

10

10

PC2. Obtain/ note fault details as mentioned by the

customer facing team and other handset specifications


PC4. Prioritize repair activities as per guidelines 5 5

PC1. Undertake fault diagnosis on software components

15

7

8

PC2. Interpret results and isolate fault.

PC3. Estimate repair timelines

PC4. Refer the company (handset manufacturer) specific technical database for optimal rectification options

PC5. check availability of correct software versions/modules

PC1. Ensure clean, dust free and organized working environment

10

10

PC2. Ensure availability of connectors/cables

PC3. Obtain and ensure all tools are available and diagnostic equipment operational

PC4. Obtain software required as per organizational procedures

PC5.Eensure that the software versions are current and ready to use


Assessable Outcome


Out Of

Marks Allocation

Theory

Skills Practi

cal

PC1. Carry out necessary software fault rectification (correction/ Up gradation, software replacement)

PC2. Ensure rectification of handset fault within the SLAs

PC3. Check handset performance to ascertain fault has been rectified.


25

3

22 PC5. Ensure all repairs conform to the quality targets

PC1. Confirm effectiveness of the repair process, by testing the handset utilizing appropriate software jigs and standard test processes

15

3

12

PC2. Take appropriate action to rectify any deficiencies post testing

PC3. Ensure that fault has been rectified without any consequensal damage

PC4. Handover repaired handset to QA team

PC5. Ensure completion of administrative jobs like site clearance, return of test equipments

PC1. pass through ESD test before entering the facility

10

10

PC2. Ensure that protection equipments like antistatic bands, clothes and gloves are appropriately used as required

PC3. Ensure compliance with site risk control, OHS, environmental and quality requirements as per company’s norms

PC4. ensure escalation of safety incidents to relevant authorities as per guidelines

PC1. Ensure that handset inventory in hand (for repairs) is tracked and accounted for appropriately

PC2. ensure record sheets are completed accurately,

as per company guidelines

PC3. ensure all concerned (supervisors, QA team, customer teams) are notified of the completion of repair activity


Assessable Outcome


Out Of

Marks Allocation

Theory

Skills Practi

cal

PC4. retain documents for specific period of time, as a company procedure

10

10

Total

100 58

42

3. TEL/N2205: Perform Tablet Repair (Hardware & Software)

PC1. Ensure faulty tablets are received from the customer facing team

10

10

PC2. Obtain/ note fault details as mentioned by the customer facing team and other tablet specifications


PC4. prioritize repair activities as per guidelines

PC1. Ensure clean, neat, dust free and organized working environment

15

7

8

PC2. Determine hardware components & software required based on fault diagnosis

PC3. Obtain hardware & software required( such as components, OS, Applications, testing devices and other inventory) as per organizational procedures

PC4.Eensure that tools, equipment and testing devices are in proper working condition and calibrated

PC5. Ensure compliance with lead free soldering techniques

PC1. Refer the company (tablet manufacturer) specific technical database to identify root cause of tablet fault and to determine rectification options

45

20

25

PC2. Isolate the cause of fault by conducting appropriate hardware/software diagnostic test

PC3. Determine the options to rectify the fault and confirm with supervisors, if required

PC4. Dismantle tablet as per product/manufacturer guidelines

PC5. Ensure rectification of tablet fault within the SLAs


Assessable Outcome


Out Of

Marks Allocation

Theory

Skills Practi

cal


PC7. ensure all repairs conform to the quality targets in terms of bounce and repeat repair percentages, first time fix etc

PC1. Assess test equipment is appropriately calibrated

10

10

PC2. confirm effectiveness of the repair process, by utilizing appropriate test equipment as per standard test processes

PC3. ensure that fault has been rectified without any collateral damage to tablet

PC4. handover repaired tablet to appropriate authority

PC5. ensure completion of administrative jobs like site clearance, return of test equipment.

PC1. Pass through ESD test before entering the facility

10

10

PC2. Ensure that protection equipment like ESD equipment, anti-static bands, clothes and gloves are appropriately used as required

PC3. ensure compliance with site risk control, OHS, environmental and quality requirements as per company’s norms

PC4. ensure escalation of safety incidents to relevant authorities as per guidelines

PC1. Ensure that tablet inventory in hand for repairs is tracked and accounted for appropriately as per company procedures

10

10

10

PC2. Ensure record sheets are completed accurately, as per company guidelines

PC3. Ensure all relevant parties (including supervisors, customer teams) are notified of the completion of repair activity

PC4. Retain documents for specific period of time, as per company procedure

Total 100 100 55 45

Grand Total 300 300 163 137

Percentage Weightage: 40% 60%

Minimum Pass% to qualify (aggregate): 70%

Documents

Model Curriculum - National Skill Development Corporation€¦ · Pre-requisites to Training 10+2 / ITI / Diploma / Certification in repairing services Bachelor in Technology (Electronics,