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Model Curriculum Beauty Advisor

SECTOR: SUB-SECTOR:

OCCUPATION: REFERENCE ID:

NSQF LEVEL:

BEAUTY AND WELLNESS BEAUTY & SALONS SKIN CARE SERVICES BWS/Q103 VERSION 1.0 5

TABLE OF CONTENTS

01

07

1. Curriculum

2. Trainer Prerequisites

3. Annexure: Assessment Criteria 08

Beauty Advisor CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Beauty Advisor”, in the “Beauty and Wellness” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Beauty Advisor

Qualification Pack Name & Reference ID.

Beauty Advisor BWS/Q0103

Version No. 1.0 Version Update Date 15-12-2015

Pre-requisites to Training Minimum qualification – Class X / ability to read/write & communicate effectively

Training Outcomes After completing this programme, participants will be able to: • Prepare and maintain work area -preparing the equipment, products and

work area ahead of service delivery to ensure the efficiently and effectiveness ofconducting treatments considering the standards of operation of the salon.

• Perform skin care services- Improving facial skin condition using exfoliation,skin warming, come done extraction, facial massage, mask treatments andmoisturizing.

• Perform depilation services consulting, preparing, planning and performingthe treatment of various waxing techniques to remove hair in the areas of face,legs, underarm, and bikini line and provide after care advise.

• Perform manicure and pedicure services carry out manicure and pedicureservices to improve the appearance of the nails and skin,

• Perform makeup services provide make-up for a variety of occasions,including day, evening and special occasions.

• Maintain health and safety of work area maintain a safe and hygienicenvironment at the work area to reduce potential risks to self and others.

• Create a positive impression at work area personal grooming and behavior toexecute tasks as per the salon’s standards and create a positive impression atthe workplace.

• Perform facial electrotherapy carrying out facial electrotherapy to improvefacial and skin condition using direct high frequency, galvanic, EMS, microcurrent and lymphatic drainage equipment.

• Consult and advise clients addressing client needs through consultation andadvise on the range of beauty treatments and therapies.

• Promote and sell services and products promoting products and services toclients through consultation and advise on the range of beauty treatments andproducts offered by the organization.

• Managing and leading a team managing the team on day to day basis,ensuring their deployment, motivating them by involving them in variousengagement initiatives at the work area, helping them improve the skills levelsand managing their grievances in the best possible manner in order tomaximize the people productivity.

Beauty Advisor 1

This course encompasses 10 out of 10 National Occupational Standards (NOS) of “Beauty Advisor” Qualification Pack issued by “Beauty and Wellness Sector Skill Council”.

Sr. No. Module Key Learning Outcomes Equipment Required

1 Introduction

Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 10:00

Corresponding NOS Code BWS/N 9001 BWS/N 9003

• Knowledge of the career opportunities andworking methods within the hair and beautysector

• Knowledge of hairdressing services and beautytreatments

2 Anatomy and physiology treatment

Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 00:00

Corresponding NOS Code BWS/N 0104 BWS/N 0401 BWS/N 0108: BWS/N 0112

• the structure of the skin• the function of the skin• characteristics of the skin and skin types of

different ethnic client groups• the actions of the facial, neck and shoulder

muscles• . the bones of the head, neck and shoulder

girdle• . the position of the head, face, neck, chest and

shoulder girdle bones• the position of the face, neck and shoulder

muscles• the effect of the natural ageing process on the

facial and bleach• skin and muscle tone• the structure, function, characteristics of skin

types and the position and action of the facial,neck and shoulder muscles

• the Position of head, face, neck, chest andshoulder girdle bones and skeletal function

• Circulatory System, functions of blood, arteries,veins, blood composition and circulation andlymphatic system.

• the effect of the natural ageing process on theskin and muscle tone

• knowledge of allergies, contraindications,contra actions,( Erythema)

• the structure, function, , hair growth cycle andtypes of hair

• the structure, function, characteristics of nailand process of nail growth

• bones of Lower leg and Foot• bones of the wrist, hands fingers and forearm• structure and functions of the lymphatic

vessels of the lower leg, foot, hand and arm• arteries and veins of lower leg, foot, hand and

arm• muscles of the lower leg, foot, hand and arms

Anatomy and physiology charts

Beauty Advisor 2


• nail diseases and disorders• nail and skin analysis by visual/manual

examination to identify treatable conditionsand contra indications restricting or preventingtreatment

3 Health and Safety Theory Duration

(hh:mm) 03:00

Practical Duration (hh:mm) 10:00

Corresponding NOS Code BWS/N9002

• contra-indications related to beauty treatments• process and products to sterilize and disinfect

equipment/ tools• manufacturer’s instructions related to

equipment and product use and cleaning• knowledge of applicable legislation relating to

the workplace (for example health and safety,workplace regulations, use of work equipment,control of substances hazardous to health,handling/storage/ disposal/ cautions of use ofproducts, fire precautions, occurrences,hygiene practice, disposal of waste,environmental protection

• handle, use and store products, tools andequipment safely to meet with themanufacturer’s instructions

• clean, sporting the professional uniform, neatcombed hair, closed-in

• footwear, personal hygiene and cleanliness(shower/bath), oral hygiene (clean teeth, freshbreath)

• maintain a hygienic work area adhering to thesalon and applicable legal health and safetystandards

• sanitize the hands and clean all workingsurfaces, use disposable products andsterilizedtools

• manage the storage/ disposal/ cautions of useof products, fire precautions,

• occurrences, hygiene practice, disposal ofwaste and environmental

First aid kit Fire extinguishers Sterilizers Hot cabinets Waste disposal bins

4 Client care and communication in beauty industry

Theory Duration (hh:mm) 03:00



• Be able to communicate and behave in aprofessional manner when dealing with clients

• Be able to manage client expectations• Be able to Behave in a professional manner

within the workplace • Be able to Use effective communication

techniques when dealing with clients• Be able to Adapt methods of communication

to suit different situations and client needs • Be able to Use effective consultation

techniques to identify treatment objectives• Be able to Provide clear recommendations to

the client • Be able to Maintain client confidentiality• Be able to Use retail sales techniques to meet

client requirements• clients and maintain client confidentiality

Beauty Advisor 3


• plan and organize service feedbackfiles/documents

• plan and manage work routine based on salonprocedure

• understand the client scheduling and bookingsand maintain the work area, equipment andproduct stocks to meet the schedule

• maintain accurate records of clients,treatments and product stock levels

• accept feedback in a positive manner anddevelop on the shortcomings

5 Facial skin care




• Be able to use safe and effective methods ofworking when improving and maintainingfacial skin condition

• Be able to consult, plan and prepare for facialswith clients

• Be able to improve and maintain skin condition• Understand organizational and legal

requirements• Understand how to work safely and effectively

when providing facial treatments• Understand how to perform client consultation

and treatment planning• Understand anatomy and physiology that

relates to facial skin care treatments• Understand contra-indications that affect or

restrict facial skin care treatments• Understand facial skin care techniques,

products and treatment planning• Understand the aftercare advice to provide

clients for facial care treatments

Therapy bed Beauty Stool/chair Trolley Bowls Sterilizer Como done remover Face steamer Pack Brush Dust Bin

6 Manicure and pedicure services




• Be able to use safe and effective methods ofworking when providing manicure services

• Be able to consult, plan and prepare for theservice with clients

• Be able to carry out manicure services• Understand organizational and legal

requirements• Understand how to work safely and effectively

when providing manicure services• Understand how to perform client

consultation, treatment planning andpreparation

• Know contra-indications and contra-actionsthat affect or restrict manicure services

• Know anatomy and physiology that relates tomanicure services

• Understand manicure techniques, productsand service planning Understand how toprovide aftercare advice for clients

1. Manicure Chair2. Manicure stool3. Sterilzer4. Bowls5. Manicure brush6. Nail Cutter7. Cuticle Pusher8. Cuticle Nipper9. Orange stick10. Nail Filer11. Pack brush12. Dust bin

Pedicure Services- 1. Pedicure Chair2. Pedicure Stool3. Sterilizer4. Bowls5. Foot Scrapper6. Emery Board

Beauty Advisor 4

Sr. No. Module Key Learning Outcomes Equipment Required 7. Pumic Stone8. Nail Cutter9. Cuticle Pusher10. Cuticle Nipper11. Orange stick12. Nail filer13. Toe separator14. Pedicure Brush15. Pack brush16. Dust Bin

7 Make up services



Corresponding NOS Code BWS/N 0108: BWS/N 9001

• Be able to prepare for make-up application• Be able to apply make-up• Use suitable consultation techniques to

identify treatment objectives• Carry out a skin analysis• Provide clear recommendations to the client• Select products, tools and equipment to suit

client treatment needs, skin types andconditions

• Know the salon requirements for bridal make-up treatments

• Understand the effects and benefits ofdifferent products and techniques used inbridal make-up

• Be able to prepare the client, self and work areafor bridal make-up treatments

• Be able to provide bridal make-up treatments• Communicate and behave in a professional

manner• Complete the treatment to the satisfaction of

the client to suit a range of occasions• Record the results of the treatment• Provide suitable aftercare advice.

Make up Chair Trolley Mirrors Lighting Foundations, concealer, powder, blusher eyeshadow mascara, eye pencil, liquid liner, lip liner, lipstick, lip gloss, corrective make-up/colored concealer ,brushes, applicators

8 Facial electrotherapy




• Be able to prepare for facial treatments usingelectrotherapy

• Be able to provide facial treatments usingelectrotherapy

• Use suitable consultation techniques toidentify treatment objectives Carry out skinanalysis and relevant tests

• Provide clear recommendations to the client• Select products, tools and equipment to suit

client treatment needs, skin types andconditions

• Use products, tools, equipment and techniquesto suit client treatment needs, skin types andconditions

• Complete the treatment to the satisfaction ofthe client

• Provide suitable aftercare advice

Headband, large towel/ Client couch, stool or chair, trolley, bin with liner, cotton wool, bowl, mirror, magnifying lamp, tissues, machines (EMS, lymphatic drainage unit, high-frequency, galvanic, micro current) and all relevant leads, electrodes, pads and ventouse.

Beauty Advisor 5


9 Promote and sell services and products



Corresponding NOS Code BWS/N 9006

• Be able to promote and sell hair and beautyproducts

• Understand to evaluate the promotion ofproducts and services

• Identify selling opportunities• Use effective communication techniques• Manage client expectations, to achieve realistic

objective• Introduce products and/or services to clients• Use effective selling techniques to close a sale

10 Leading a team



Corresponding NOS Code BWS/N9004

• organization’s standards of performance andsequence of services

• relevant HR Policies and Processes followed bythe organization

Total Duration:

Total Duration

Theory Duration 62:00

Practical Duration 168:00

Unique Equipment Required:Anatomy and physiology charts, First aid kit, Fire extinguishers, Sterilizers, Hot cabinets, Waste disposal bins, Therapy bed, Beauty Stool/chair, Trolley, Bowls , Como done remover, Face steamer Pack Brush, Dust Bin, Manicure Chair, Manicure stool, Manicure brush, Nail Cutter, Cuticle Pusher, Cuticle Nipper, Orange stick, Nail Filer, Pack brush, Pedicure Chair, Pedicure Stool, Foot Scrapper, Emery Board, Pumice Stone, Nail Cutter, Cuticle Pusher, Cuticle Nipper, Orange stick, Nail filer, Toe separator, Pedicure Brush, Pack brush, Make up Chair, Mirrors, Lighting, Foundations, concealer, powder, blusher eye shadow mascara, eye pencil, liquid liner, lip liner, lipstick, lip-gloss, corrective make-up/colored concealer ,brushes, applicators, Headband, large towel/Client couch, bin with liner, cotton wool, mirror, magnifying lamp, tissues, machines (EMS, lymphatic drainage unit,high-frequency, galvanic, micro current) and all relevant leads, electrodes, pads andventouse.

Grand Total Course Duration: 230Hours, 0 Minutes

(This syllabus/ curriculum has been approved byBeauty & Wellness Sector Skill Council)

Beauty Advisor 6

Trainer Prerequisites for Job role: “Beauty Advisor” mapped to Qualification Pack: “BWS/Q0103”

Sr. No. Area Details 1 Job Description A Beauty Advisor is a trained individual who specializes in beauty

treatments of both the face and body. A Beauty Advisor consults, advises, markets and sells a range of beauty treatments and performs various duties such as providing skin care, applying makeup, removal of unwanted hair and manicure and pedicure services. The Beauty Advisor should have knowledge on health, safety, hygiene, beauty products, and a range of beauty therapies.

2 Personal Attributes This job requires an individual with experience in body and skincare treatments to provide a range of beauty services efficiently and effectively in a safe and hygienic working environment. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills and be sensitive when dealing with clients for body and facial treatments. The individual must exhibit a neat personal appearance at all times have good hand-eye coordination. The individual must be pleasant and tactful when dealing with clients and have a genuine interest in people.

3 Minimum Educational Qualifications

Class X / ability to read/write & communicate effectively

4a Domain Certification • Assistant Beauty Therapist (level 03)• Beauty Therapist (level 04) or equivalent• Course in skincare services, depilation services manicure and

pedicure, make-up services• Course in cosmetics/ beauty products Course on anatomy, physiology,

circulation, muscles, skin, nails

4b Platform Certification Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “SSC/Q1402”. Minimum accepted score is 70%

5 Experience Graduate or 12th pass with advanced diploma in beauty therapy or equivalent certificates in beauty therapy. 3 years’ work experience as beauty therapist/senior beauty therapist

Beauty Advisor 7

Annexure : Assessment Criteria

Assessment Criteria for Beauty Advisor Job Role Beauty Advisor Qualification Pack BWS/Q0103Version 1.0 Sector Skill Council Beauty and Wellness

Sr. No. Guidelines for Assessment

1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC

2 The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3 Individual assessment agencies will create unique question papers for theory part for each candidate at

each examination/training centre (as per assessment criteria below) 4 Individual assessment agencies will create unique evaluations for skill practical for every student at each

examination/training centre based on this criteria 5 To pass the Qualification Pack , every trainee should score a minimum of 70% in every NOS 6 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each

Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC

Beauty Advisor 8

Assessment Outcome

(Nos Code And Description)

Assessment criteria (PC)

Marks Allocation

Total Marks

Out Of

Theory

Skills Practical

1. BWS/N9001 (Prepare and maintain work area)

PC8. Ensure that environmental conditions are suitable for the client and the treatment to be carried out in a hygiene and safe environment

100

15 3 12

Select suitable equipment and products required for the treatment

19 5 14

Set up the equipment and prepare the products for treatments in adherence to the organisation procedures and product/equipment guidelines

20 4 16

Place the products in the trolley for the treatment 12 2 10

Sterilise, disinfect and place the tools on the tray 14 4 10

Dispose waste materials in adherence to the organisation's and industry requirements

10 2 8

Store records, materials and equipment securely in line with the organisation’s policies

10 2 8

Total 100 22 88

2. BWS/N0104 (Perform skin care services)

PC1. Adhere to the health and safety standards laid out by the manufacturer and salon

100

9 2 7

Position self and client throughout treatment to ensure privacy, comfort and wellbeing

3 1 2

Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client

11 3 8

Carry out facial care/ clean-up process using the products and equipment as per service levels laid down by the salon

9 2 7

Clarify the client's understanding and expectation prior to commencement of treatment

6 2 4

Clean the skin and remove all traces of make-up by using suitable deep cleansing techniques

7 2 5

Use an exfoliation technique suitable for the client's skin type and skin condition

7 2 5

Use a suitable skin warming technique and carry out any necessary extraction relevant to the client's skin type and skin condition

7 2 5

Provide facial massage using a medium and techniques suitable for the client’s skin type and condition

9 2 7

Apply mask treatments evenly and neatly, covering the area to be treated 8 2 6

Remove masks as per the recommended time frame 6 2 4

Ensure the skin is left clean, toned and suitably moisturized 6 2 4

Complete the therapy to the satisfaction of the client in a commercially acceptable time

4 1 3

Beauty Advisor 9

Assessment Outcome



Marks Allocation

Total Marks

Out Of

Theory Skills Practical

Record the therapy accurately and store information securely in line with the salon’s policies

4 1 3

Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client

4 1 3

Total 100 27 73

3. BWS/N0401(Perform manicure and pedicureservices)


3 0.5 2.5

PC2. Sanitize the hands prior to procedure commencement

2 0.5 1.5

PC3. Prepare the client and provide suitable protective apparel

2 0.5 1.5

PC4. clarify the client's understanding and expectation prior to commencement of procedure

2 0.5 1.5

PC5. Position self and client throughout procedure to ensure privacy, comfort and wellbeing

2 0.5 1.5

PC6. adjust the client’s position to meet the needs of the service without causing them discomfort

2 0.5 1.5

PC7. Perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

3 0.5 2.5

PC8. Remove any existing nail polish 2 0.5 1.5

PC9. Check the desired length and shape with the client

3 0.5 2.5

PC10. File the nails ensuring the nail’s free edge is left smooth and shaped to required length according to the client’s needs

5 0.5 4.5

PC11. Remove dirt in the underside of the nails 2 0.5 1.5

PC12. Use suitable cuticle tools and products safely and effectively to remove excess cuticle, ensuring that the cuticle and nail plate are undamaged

5 0.5 4.5

PC13. Use specialized hand and nail treatments to improve the appearance of the client’s skin and nails

5 1 4

PC14. Use smooth and even massage techniques and pressure to meet the client’s needs using appropriate products (Ex. Massage creams, lotions)

4 0.5 3.5

PC15. Leave the hands and lower arms free of any excess massage medium

2 0.5 1.5

PC16. Check that the nail plate is clean, dry and oil free and the underside is clean and free of debris

2 0.5 1.5

PC17. Apply one base coat, polish coats as desired and one top coat for the desired finish

3 0.5 2.5

PC18. Check that the nail finish is left with smooth and even texture and colour, with the cuticle and nail wall free polish

3 0.5 2.5

Beauty Advisor 10

Assessment Outcome



Marks Allocation

Total Marks

Out Of

Theory

Skills Practical

PC19. clean and dry the client’s legs

2 0.5 1.5

PC20. remove any existing nail polish

2 0.5 1.5

PC21. check the desired length and shape with the client

3 0.5 2.5

PC22. file the nails ensuring the nail’s free edge is left smooth and shaped to required length according to the client’s needs

4 1 3

PC23. remove dirt in the underside of the nails

2 0.5 1.5

PC24. use suitable cuticle tools and products safely and effectively to remove excess cuticle, ensuring that the cuticle and nail plate are undamaged

4 0.5 3.5

PC25. remove any excessive hard skin using a foot scrapper

2 0.5 1.5

PC26. use specialized leg and nail treatments to improve the appearance of the client’s skin and nails

3 0.5 2.5

PC27. use smooth and even massage techniques and pressure to meet the client’s needs

4 2 2

PC28. leave the foot and lower leg free of any excess massage medium

2 0.5 1.5

PC29. check that the nail plate in dehydrated and the underside is clean and free of debits

2 0.5 1.5

PC30. apply sufficient base coat, polish coats and top coats for the desired finish

3 0.5 2.5

PC31. check that the nail finish is left with smooth and even texture and colour, with the cuticle and nail wall free enamel

3 0.5 2.5

PC32. Check the client's wellbeing throughout the service and giving the necessary reassurance

3 0.5 2.5

PC33. clean the treated area and use a suitable soothing product

2 0.5 1.5

PC34. Complete the therapy to the satisfaction of the client in a commercially acceptable time

2 0.5 1.5

PC35. Record the therapy accurately and store information securely in line with the salon’s policies

2 0.5 1.5

PC36. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client

3 1 2

Total 100 21 79

4. BWS/N0106 (Perform makeup services


7 1 6

PC2. Consult the client by questioning to identify contra-indications to skin and make-up products

7 1 6

PC3. Sanitize the hands prior to treatment commencement

5 1 4

Beauty Advisor 11

Assessment Outcome



Marks Allocation

Total Marks

Out Of


PC4. Prepare the client and provide suitable protective apparel

5 1 4

PC5. Position self and client throughout procedure to ensure privacy, comfort and wellbeing

5 1 4

PC6. Define a suitable treatment plan to meet the client’s needs

7 1 6

PC7. Select and prepare suitable skin care and make up products to meet the client’s needs and work plan

4 2 2

PC8. Clarify the client's understanding and expectation prior to commencement of procedure

5 1 4

PC9. Clean, tone and moisturize the skin to suit the client’s skin type and needs

5 1 4

PC10. Conceal skin imperfections and blemishes using the suitable colour corrective products where required

8 2 6

PC11. Select and apply make-up products to enhance facial features, to suit the client’s needs and achieve the desired effect for the occasion

8 2 6

PC12. Adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

7 1 6

PC13. Adjust the client’s position to meet the needs of the service without causing them discomfort

5 1 4

PC14. Check the client’s wellbeing throughout the service and giving the necessary reassurance

5 1 4

PC15. Complete the procedure to the satisfaction of the client in a commercially acceptable time

7 1 6

PC16. Record the procedure accurately and store information securely in line with the salon’s policies

5 1 4

PC17. Provide specific after-procedure advice to the client

5 1 4

Total 100 20 80

5. BWS/N0107(Perform facialelectrotherapy)

PC1. Adhere to the health and safety standards laid out by the manufacturer and organization

12 3 9

PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing

8 2 6

PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests

12 3 9

PC4. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturer’s instructions

12 3 9

PC5. Carry out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, micro current, lymphatic drainage equipment and ultrasonic equipment

12 3 9

Beauty Advisor 12

Assessment Outcome



Marks Allocation

Total Marks

Out Of


PC6. Clarify the client's understanding and expectation prior to commencement of treatment

12 3 9

PC7. Complete the therapy to the satisfaction of the client in a commercially acceptable time

10 2 8

PC8. Record the therapy accurately and store information securely in line with the organization’s policies

10 2 8

PC9. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client

12 3 9

Total 100 24 76

6. BWS/N9005(Consult and advise clients)

PC1. Adhere to the health and safety standards laid out by the organization

8 3 5

PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice

12 4 8

PC3. Analyse the treatment area, visually and carry out necessary tests

10 2 8

PC4. Consult the client by questioning to identify contra-indications to hair care products and provide recommendations for treatments that are suitable to the client

13 3 10


10 2 8

PC6. Confirm to the client the pricing and duration of service and products and address client queries

10 2 8

PC7. Communicate effectively with the client to maintains clients goodwill trust

10 3 7

PC8. Clarify the client's understanding and expectation prior to commencement of treatment

9 2 7

PC9. Provide after care advice and recommendations to the client

10 2 8

PC10. Record the client and treatment details accurately and store information securely in line with the organization’s policies

8 2 6

Total 100 25 75

7. BWS/N9006(Promote and sell servicesand products)

PC1. Greet clients when they enter the retail outlet and direct them to the counter based on their needs

4 1 3

PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice

8 3 5

PC3. Analyse the treatment area, visually and carry out necessary tests

7 2 5

Beauty Advisor 13

Assessment Outcome



Marks Allocation

Total Marks

Out Of

Theory

Skills Practical

PC4. Consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client

8 3 5

PC5. Provide product, promotion, and pricing information as per clients’ requirements and address client queries

7 1 6


6 2 4

PC7. Communicate effectively with the client to maintains clients goodwill trust

7 2 5

PC8. Clarify the client's understanding and expectation prior to commencement of treatment or sale of product

7 1 6

PC9. Maintain a client database by inputting client profiles and updates

6 2 4

PC10. Make arrangements for the clients needing a refund or replacement of their products based on company policy

5 1 4

PC11. Assist in managing the product inventory and ordering products based on inventory status

6 2 4

PC12. Assist in maintaining promotional database by inputting invoices and bill-back data as per organization standards

6 2 4

PC13. Set up and manage the display area of the range of products available in the organization

6 2 4

PC14. Label the displayed products clearly, accurately in alignment to the required standards

6 1 5

PC15. Provide after care advice and recommendations to the client

6 2 4

PC16. Record the client and treatment details accurately and store information securely in line with the organization’s policies

5 2 3

Total 100 29 71

8. BWS/N9004 (Manage & lead a team)services

PC1. Ensure the team is aware of the schedule and job expectations on a daily basis

11 1 10

PC2. Involve the team in regular meetings to communicate information intended for them

11 1 10

PC3.Ensure communication to the team on any changes in policies/ processes by the organization through required verbal/ written mechanisms

12 1 11

PC4.Ensure participation of the team in various engagement initiatives organized by the organization

11 1 10

PC5. Counsel and address issues among the team for any work related issues

11 1 10

PC6. Support the centre manager the deployment of the team as per client schedule and the organizational norms and guidelines

11 1 10

Beauty Advisor 14

Assessment Outcome



Marks Allocation

Total Marks

Out Of


PC7. Ensure periodic training of the team and support the team by delivering trainings

11 1 10

PC8. Share knowledge of processes, techniques, therapies and products with the team to enhance their skill levels

11 1 10

PC9.Provide feedback to the centre manager pertaining to performance appraisals of the team

11 1 10

Total 100 9 91

9. BWS/N9002(Maintainhealth and safety of workarea)

PC6. Set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements

13 3 10

PC7. Clean and sterilize all tools and equipment before use

13 3 10

PC8. Maintain one's posture and position to minimize fatigue and the risk of injury

9 2 7

PC9. Dispose waste materials in accordance to the industry accepted standards

12 2 10

PC10. Maintain first aid kit and keep oneself updated on the first aid procedures

10 3 7

PC11. Identify and document potential risks and hazards in the workplace

10 3 7

PC12. Accurately maintain accident reports 10 3 7

PC13. Report health and safety risks/ hazards to concerned personnel

10 3 7

PC14. Use tools, equipment, chemicals and products in accordance with the salon's guidelines and manufacturers’ instructions

13 3 10

Total 100 25 75

10. BWS/N9003(Create apositiveimpression at work area)

PC1. Maintain good health and personal hygiene 8 2 6

PC2. Comply with organisation's standards of grooming and personal behaviour

9 3 6

PC3. Meet the organization's standards of courtesy, behaviour and efficiency

9 3 6

PC4. Stay free from intoxicants while on duty 3 1 2

PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

4 1 3

PC6. Take appropriate and approved actions in line with instructions and guidelines

6 2 4

PC7. Record details related to tasks, as per procedure

5 2 3

PC8. Participate in workplace activities as a part of the larger team

6 1 5

PC9. Report to supervisor immediately in case there are any work issues 4 1 3

Beauty Advisor 15

Assessment Outcome



Marks Allocation

Total Marks

Out Of


PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

4 1 3

PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

6 2 4

PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any

7 2 5

PC13. Assist and guide clients to services or products based on their needs

5 1 4

PC14. Report and record instances of aggressive/ unruly behaviour and seek assistance

5 1 4

PC15. Use communication equipment (phone, email etc.) as mandated by your organization

5 1 4

PC16. Carry out routine documentation legibly and accurately in the desired format

4 1 3

PC17. File routine reports and feedback 5 1 4

PC18. Maintain confidentiality of information, as required, in the role

5 1 4

Total 100 27 73

Beauty Advisor 16

Documents

Model Curriculum - nsdcindia.org · CURRICULUM / SYLLABUS . ... come done extraction, facial massage, mask treatments and ... current and lymphatic drainage equipment