Mobile Care Everywhere

Property of CommuniTake | 2009-2012

COMMUNITAKECommuniTake provides operators with a comprehensive support platform including a native mobility VAS expansion aimed at enterprises and consumers for cost reduction and revenue generation

*Support SuiteEnterprise MobilityVAS


ABOUT COMMUNITAKE TEHNOLOGIESFounded in 2009, CommuniTake is recognized as a front-runner in remote access technology over mobile devices. It established an industry first by combining advanced enterprise mobility solutions with a full remote support stack. CommuniTake introduces operators to new revenue generating programs, cost cutting support solutions, automated issue resolution processes and an innovative white label model. Our products have been implemented at some of the leading service providers help desks centers and global corporations. The company was awarded RIM's 2010 EMEA innovation award for service excellence.

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THE COMMUNITAKE PLATFORM POSITION* PRODUCTION PROVEN PREFERRED SUPERIOROperated by for its mobile device support platformMore than 2,500 agents; 55 countries; 12 languagesSFR Selected Talent awardA recommended solution in the Vodafone SMEs portal AWARD WINNERRIM innovation awardOn-premise deployments; Tier 1 scale; integrated with CRM and billing


THE COMMUNITAKE PLATFORMRemote SupportGuidance PortalCommunity SupportDevice PoolDevice GuardLocation ShieldRemote SupportDevice ManagerRemote ExpertOperator SupportEnterprise MobilityConsumer VASDevice GuardCommunity SupportOn-Device Repair


REMOTE SUPPORTRemote device takeoverOn-device screen drawingNavigation macrosGuidance macrosDevice diagnosticsOn-device apps mgmt.On-device data mgmt.Remote PC supportiOS remote configurationChat; replays; analytics


ON-DEVICE REPAIROn-device diagnosticsAutomated APN settingsAutomated Airplane modeAutomated network typeAutomated 3G settingsBattery health indicationBattery level viewsDisk space views


GUIDANCE PORTAL*Self takeoverSimple language searchTargeted offeringNavigation macrosInstallations macrosGuidance moviesTextual walkthroughsMacros generatorMovies generatorSubject matter library


DEVICE GUARD*Locate deviceSound alarmLock deviceWipe on-device dataBackup on-device dataRestore on-device dataManage contacts


DEVICE MANAGER - DASHBOARD*Holistic devices viewPassword policyMass deploymentsAssets managementExpense controlDevice data protectionAlerts & notificationsAnalytics


DEVICE MANAGER- ASSETS*Holistic devices viewPassword policyMass deploymentsAssets managementExpense controlDevice data protectionAlerts & notificationsAnalytics


DEVICE MANAGER APPs MANAGEMENT*Holistic devices viewPassword policyMass deploymentsAssets managementExpense controlDevice data protectionAlerts & notificationsAnalytics


DEVICE MANAGER EXPENSE CONTROL*Holistic devices viewPassword policyMass deploymentsAssets managementExpense controlDevice data protectionAlerts & notificationsAnalytics


REMOTE EXPERT*Contacts libraryRT screen viewRT on-screen drawingCapturing screenshotsOn-screenshots drawingOn-screenshots writingScreenshots packagingScreenshots sendingGuidance signingGuidance saving


OPERATORS IMPACT ON BUSINESS CUSTOMERS*Reduce outlays Improve securityStreamline businessReduce idle work timeDecrease repeat visits of field forceControl mobile expenses and assetsDevice and location security encouragementEliminate external support security breachesHandle lost / stolen device scenarioAllow always connected executivesFoster peer-to-peer expert supportLeverage existing support operation


ACROSS PLATFORMS DEVICE SUPPORT 150+ advanced devicesAndroid (minor enablement)BlackBerry Win Mobile (5&6)Symbian S60 /^3, Maemo, MeeGo iOS (clientless remote configuration)PC Support (Windows)*


BENEFITS TO THE OPERATOR*GENERATE REVENUESSell remote SupportFlexible SaaS modelWhite labeled / BrandedSell Remote ExpertSell Device ManagerSell Device GuardSimple; AffordableSell Location ShieldREDUCE COSTSImprove support metricsLeverage self serviceReduce new devices costs Improve service practicesDecrease device returnsReduce POS trafficLower training outlaysReduce calls volume


WHY COMMUNITAKE*Impacting support metrics and reducing operating costs via multiple tools across customer touch points Providing various growth engines that cater to the imperatives of enterprise mobility and generate new revenue streams All-In-One platform >>>


MORE VALUE PROPOSITION*Market coverage (OSs; devices)Working with operatorsProduction provenEstablished integrationDemonstrated successLow risk deliverySimple, affordable


PR NEWS EVENTSPR & news : See the News tab in the company site:www.communitake.comThe last PR dated February 2012 is the most important one.

Events: See the Events tab in the company site.*


BUSINESS OPPORTUNITIESOperators: Market presence. Looking for awareness and recognition by operators IT and business personnel: Executives responsible for business customersExecutives responsible for customer serviceExecutives responsible for customer experienceExecutives responsible for innovationExecutives responsible for marketing Investors: looking for another investment round.Distributers: global presence with the exception of China.

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SEO WORDSMobile device management (MDM)Enterprise mobilityMobile risk management (MRM)Remote supportWork force mobilityMobile applications management (MAM)Mobile security

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IMPORTANT POSITIONINGCommuniTake provides an industry first full Mobile Device Management and multi-channel Remote Support in an all-in-one platformThis mobility management and remote support platform creates new opportunities for service providers to generate revenue streams and save on operating costs, while extending enterprise customer offerings in a white label model

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CONTACTSFor the SM activity:Noam Potter; Portfolio and Marketing [email protected]; +972545515516For sales activity:David Shames; VP Business [email protected]: +972545610101*


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Documents

Mobile Care Everywhere