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Revised 8/2/2012
Mobile Banking User’s Guide
What is Mobile Banking? - Mobile banking refers to the use of a Smartphone or other cellular device to perform online banking tasks while away from your home computer, such as monitoring account balances, transferring funds between accounts, ePay payments and locating an ATM. **If you have a phone with only texting abilities, you can enroll into our Mobile Text Banking. **If you have a web based phone you can enroll into our Mobile Web Banking and/or our Mobile Text Banking. ************************************************************************************
iPhone & Android App
Download The Lake Bank’s iPhone App by going to the Apple App Store and searching for: The Lake Bank Mobile Banking
Download The Lake Bank’s Android App by going to the Android Market and searching for: The Lake Bank Mobile Banking
************************************************************************************
Users can enroll into Mobile Web Banking in two ways – Through eBanking or with your mobile device.
Scan to directly
download our
iPhone App!
Scan to directly
download our
Android App!
Revised 8/2/2012
Mobile Web Banking Enrolling through eBanking
Step 1: Log in to eBanking.
Step 2: Select eOptions > Mobile Settings > Mobile Web Banking.
Step 3: Select to enable web access, select to receive/not receive text message alerts, enter mobile phone number, select provider, select accounts to access via web. Click Submit.
*Note: If No is selected for Receive Text Message Alerts, end user will not receive a text message for confirmation of enrollment, transfers, or bill payments. **Note: At initial enrollment, the first account will already be checked.
Scan to go
directly to our
website!
Revised 8/2/2012
Step 4: Review enrollment information. Check I accept these full terms and conditions. Click Confirm.
Step 5: A confirmation screen displays confirming enrollment. If text alerts have been chosen in the previous step, the end user receives a confirmation text message that includes the URL to access Mobile Web.
Self-Enrollment with a Mobile Device
The user can enroll for mobile banking through their mobile device. Who can use self-enrollment?
Users who have previously logged into eBanking at www.thelakebank.com Users with an eBanking ID in an ACTIVE status Users who are not in the middle of a password reset
Scan to go
directly to our
mobile website!
Revised 8/2/2012
Step 1: Navigate to mobile banking site: www.airteller.com/thelakebank and enter eBanking ID and Password.
Classic View Smartphone View
Step 2: Accept terms and conditions by clicking checkbox next to I Agree. Click Next to continue. Classic View Smartphone View
Scan to go
directly to our
mobile website!
Revised 8/2/2012
Step 3: a) Choose whether to receive transfer and payment confirmations via text message.
b) Enter mobile device number. This does not have to be the same number as the phone being used. c) Select the wireless provider for the phone number. d) Click Enroll Now to complete the self-enrollment.
Classic View
Smartphone View
Self-enrollment enrolls ALL eBanking accounts in mobile banking. The user can log into traditional
eBanking to deselect accounts, unenroll, or make changes to their enrollment text preferences.
Revised 8/2/2012
Log In Page
Login: Directs user to the log-in screen for Mobile Banking. Locations: Allows searches for branch/ATM locations or view all branches/ATMs. Classic View for Smartphones allows the user to exit the Smartphone look and feel.
Classic View Smartphone View
Locations
Click Show All Locations or Display All Locations to see a listing of all branches and ATMs.
Classic View Smartphone View
In classic view, four locations display at a time. Click Next to advance through the list. Smartphones
can scroll their browsers to see all locations and touch the Locations icon to return to the Locations
home screen.
Revised 8/2/2012
Classic View Smartphone View
You can also search for locations by ZIP code, street name, city or state. You can also search for
locations with either a branch or ATM.
Classic View Smartphone View
Log in to Mobile Banking – Classic View
Navigate to mobile banking site: www.airteller.com/thelakebank and enter eBanking ID and
Password.
It is possible to be prompted for your personal security questions from a mobile device.
Revised 8/2/2012
Alerts
Select Alerts from the Main Menu.
*The Alerts option only displays if you have new alerts to view.
A list of your current alerts displays.
Click on the alert for more detail.
Click Main to return to the Main Menu.
Transactions
Revised 8/2/2012
Select My Accounts from the Main Menu.
From the list of accounts select which account you want to view. A summary screen with your
Account Balance displays.
Select Transactions from the summary screen. Transactions from the last 15 days
display in groups of 4 transactions per page.
Revised 8/2/2012
Select the date for transaction details. Select Back to return to the list of transactions.
From the transaction list select Accounts to return to the list of accounts or Main Menu to return to
the home menu.
Transfers
One-time, immediate transfers can be made using Mobile Web Banking. Select Transfer from the Main Menu.
Choose the account to transfer funds from.
Revised 8/2/2012
Choose the account to transfer funds to.
Enter amounts in the dollars and cents fields and select Submit.
A confirmation message and number displays after the transfer is complete.
Revised 8/2/2012
A text message will also be sent to confirm the transfer.
*You can only set up one-time immediate transfers via mobile banking.
ePay
Select Pay Bills from the Main Menu.
Select the Payee.
Select the account you want to pay the bill from.
Revised 8/2/2012
Enter amounts in the dollars and cents fields and select Submit.
A confirmation message displays after the bill payment is complete.
A Text Message is sent to confirm the payment if text alerts have been enabled.
Revised 8/2/2012
Log in to Mobile Banking – Smartphone View
Navigate to mobile banking site: www.airteller.com/thelakebank and enter eBanking ID and
Password.
Navigating
Available activities are accessed using icons at the bottom of the screen. Scroll through accounts or
transactions by swiping up or down on the screen.
When doing transfers and ePay, swipe the screen up and down to access more accounts or payees.
Swipe the screen up
and down to scroll
for more accounts.
Touch anywhere on the
account name or balance
to see the transactions.
Navigate using icons
Revised 8/2/2012
Alerts
Touch the clock icon in the navigation menu.
Select the alert name for more details.
Transactions
Navigate to the My Accounts menu by selecting its icon.
Revised 8/2/2012
Select the account by clicking anywhere on its name, balance, or the word transactions. Scroll through
the transactions by swiping up or down.
Transfers
One-time, immediate transfers can be made using Mobile Web Banking. Select the Transfers icon in the navigation menu.
Select the account to transfer FROM and the account to transfer TO. Fill in the dollar amount and press
Submit.
Swipe the screen up
and down to scroll
for more accounts.
Select the “From” account
Select the “To” account
Fill in the dollar amount
and press Submit
Revised 8/2/2012
A confirmation message displays after the transfer is complete.
A Text Message is sent to confirm the transfer if text alerts have been enabled.
ePay
One-time payments can be made through Mobile Web Banking. The payment date is immediate
(unless entered on a non-processing day or after our noon CST cut-off.)
Revised 8/2/2012
Select the account from which to pay. Select the payee. Fill in the dollar amount and press Submit.
A confirmation message displays after the bill payment is complete.
A Text Message is sent to confirm the payment if text alerts have been enabled.
Select the account to pay from
Select payee
Fill in dollar amount and click
Submit
Revised 8/2/2012
Mobile Text Banking
Enrolling for Mobile Text Banking
Enrolling for text banking MUST BE done through the traditional eBanking website. Step 1: Log into eBanking.
Step 2: Select eOptions > Mobile Settings > Mobile Text Banking.
Step 3: Check to enable text access, enter mobile phone number, select your wireless provider, select accounts to access via text, and create Mobile Short Name for each selected account. Click Submit. Mobile Short Name is the name included in the text to request information for a specific account. Ex: Texting “Bal” returns the balance of all accounts. Texting “Bal Checking” returns only the
balance of the account with “Checking” as the mobile short name.
Mobile Short
Name:
These fields
must be
completed.
Revised 8/2/2012
Step 4: Review enrollment information. Check I accept these full terms and conditions and click
Confirm.
Step 5: You will receive a text message to your mobile device from the FI Text Number (89549)
indicating that you must text a reply of YES to activate the service.
Revised 8/2/2012
Step 6: You will receive a text message to your mobile device from the FI Text Number (89549)
indicating that you must text a reply of YES to activate the service. You will then receive a confirmation
text which will list the text commands.
Now you can begin sending text requests to receive your balance or history. History only displays the
last 4 transactions.
History Inquiry
Balance Inquiry
Revised 8/2/2012
Frequently Asked Questions
Q. What are the restrictions on the type of mobile devices that can be used to access accounts through mobile web banking? A. It works with any web-enabled mobile phone device whose network allows secure SSL traffic. Q. What functions can I perform from my mobile device through mobile web banking? A. You can: View Transaction History View Account Balances
Transfer Funds between accounts Pay Bills to existing Payees View Alerts
Q. How do I know if my transfer or ePay payment was entered successfully? A. If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional Online Banking. Q. What if I no longer want to be a mobile user? A. Log into online banking: Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree. Q. What happens if I lose my mobile device? A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number. Q. Why can’t I add a new payee? A. Functionality is limited to sending payments to already established payees. To add a new payee, log in to the ebanking site, select ePay, and add a new payee. You can then submit payments to that payee via your mobile device. Q. What happens if I lose communication/signal during a transaction? A. When you complete a transaction from your mobile device (ePay payment, funds transfer, etc.) you will receive a Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process. Q. What do I need to do if I get a new phone? A. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your eBanking account via the Internet and update your information on the Options > Mobile Settings page. You will not receive Text Messages regarding Mobile Banking transactions if your phone number is not correct.
Revised 8/2/2012
Q. How can I search for a transaction in? A. You will only be able to view 15 days’ worth of transaction history the Mobile Web. You can only view the last 4 transactions on your mobile device through Mobile Text. There is not a search feature. Q. Can I use any mobile device to access my accounts via mobile web banking? A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction. Q. Can I add a new ePay Payment Payee via mobile web banking? A. No. You can only add payments to payees already established through traditional Online Banking. Q. How do I delete an ePay Payment that I set up through my mobile device? A. You must log into the traditional eBanking site and delete the payment from the main menu of the ePay module. Q. When I try to enter an amount for ePay or transfer, I can’t enter any numbers, only letters. Why? A. Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad. Q. What if I can’t get my mobile device to work with eBanking?
A. There are a number of reasons that you may experience trouble accessing the mobile version of eBanking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements: Your mobile device must be web enabled.
Your mobile network must allow secure SSL traffic.