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2. Using this Software Microphone Text chat Raising your Audio hand Full Screen Green / Red X Exiting Stepping outCentra opened on your desktop 3. Centra opened in your browse 4. Centra 5. Managing VolunteersDelegating, Retaining andRewarding Russell Palmer Professional Development [email protected] LYRASIS 2012 6. Resources Slides: Bibliography: 7. AFPL Resources Volunteer handbook: Volunteer Application: Volunteer Brochure: 8. Learning ObjectivesBy the end of this class, participants will be able to Reduce or eliminate tension between paidstaff and volunteers Develop tactics to motivate, retain and rewardvolunteers Delegate duties to volunteers Guide volunteers through organizationalchange 9. Why do we need volunteers?Assist with Improve customerrepetitive tasksservice Keep collection One-on-onelooking neatcomputer Shelve, Shelf-readassistance Presort recent Help with programcheck-ins or event Barcode Call re: overdues or Process withdrawals holds Information desk 10. What does a volunteer cost? TINSTAAFV(There Is No Such Thing As A Free Volunteer) Benefits: hourly costs of paid staff Consider costs Insurance Time of those staff whodevelop, interview, orient and trainvolunteers Other? 11. Paid staff and volunteers: Are awareMust beof eachable to others workauthority together. levels. See eachEmpower other as each other.equals. 12. Paid staff: Give inputHave same in goals asdevelopingvolunteers. volunteerpositions.Have handUnderstand in training role ofvolunteers.volunteers. 13. Volunteers:Understand Help meetroles patrons relative toneeds. paid staff. AreHave goals qualified to related to effectivelylibrarysservemission.patrons. 14. Delegation Managers Role: Know volunteers skills, talents andinterests Delegate work accordingly IT professional Help re-design website? Build a database? Graphic design student Design flyers for a library event or program? Publishing/editing professional Help with collection development? Lead book group? 15. Balancing Everyones Needs Mission-driven Strategic Based on long- range planOrganizational Needs Goal-driven Increase number of checkouts Gate count Programming 16. Balancing Everyones Needs Demographics Who are they?Constituents Detailed on patronNeeds comment cards Indicated byrequests Varied 17. Balancing Everyones NeedsOrganizational Constituents Needs Needs 18. Balancing Everyones Needs Needs include more than paycheck!Needs of Life/Work balancePaid Staff Competency Clear guidelines What else? 19. Balancing Everyones NeedsOrganizational Needs Needs ofConstituents Paid StaffNeeds 20. Balancing Everyones Needs Communityinvolvement Sense of givingVolunteers backMotivation Social networking New in town Dealing with loss What else? 21. The Ideal BalanceOrganizational NeedsVolunteers Needs ofMotivation Constituent sNeeds of Paid Staff 22. The Real Balance OrganizationalNeedsNeeds of PaidConstituentsStaffNeedsVolunteersVolunteersMotivationdrift Motivation toward Staffdrift toward NeedsPatrons Needs 23. Balancing Everyones Needs Organization mayInfluence of have its own needs Volunteer Gives volunteers aGroup or sense of autonomyFriends Not same as your Board or Trustees 24. Balancing Everyones NeedsNeeds of Paid Needs ofStaffConstituents OrganizationalNeeds Influence of VolunteersVolunteer MotivationGroup or Friends 25. MotivationGet to know a Help with programs new Work with the public community Stay sharpIntellectual tasksafter retirement Use RA database to find read-alikes Know whatHelp with orderingnew books are Write order cards, check over POs coming out 26. MotivationPraiseAffiliationAccomplishmentInfluence 27. Structure of Friends Relationships Do all volunteers have to be members ofthe Friends group? Do all Friends have to donate volunteerhours? Are there other avenues of servicebesides the Friends group? Is the Friends group the only avenue tobecoming a board member? 28. Policies What are your training requirements? Are there attendance guidelines? Do you accept volunteers from otherorganizations? What risk-management is in place? Insurance? What benefits/perks? What changes might be required? 29. PoliciesIf there are Friends volunteers and volunteers outside of the Friends: Who acts as volunteer manager for each group? Do they have the same use of library space? Do they get the same perks? Meeting room use Fine forgiveness 30. Louisville (CO)Public Library 31. Ethics Using volunteers to replace paid staff? Yes, no, maybe? Okay to recruit MLIS-educatedvolunteers? Yes, no, maybe? Whats unethical? Questionable? 32. Managing Change Explain and contextualize changeand its necessity Discuss effects/outcomes Ask for reactions and input Ideas for improvement? Clarify misunderstandings Consider necessary skills for newenvironment 33. RetainingCommunication is key! 34. Retaining Safe & consistent work environment Meaningful work Relates to mission of organization Not busy work Some level of control over theassignments Respect from management & paid staff 35. RetainingRecognition Award activities ceremoniesMeasurement Professional of service development 36. Retaining: Give it away.TrustInvitation to contributeTasksResponsibilities 37. Evaluations of Volunteers Advise volunteer in interview or orientationof evaluation routines Provide regular feedback about volunteeris performing Ask for feedback from volunteer Learn what the volunteer thinks/feels aboutthe job Lay the groundwork for exploring possiblenew volunteer duties 38. Volunteers need to know:The process Why they are Schedule Frequencybeing evaluated Who will perform Who has inputPossibleoutcomes 39. Informal Evaluations Open-ended questions Explore relationships with paid staff Probe relationships with supervisors Areas of weakness/training needs? Strengths Examples of good or exceptionalperformance? 40. Evaluation Outcomes Identify training opportunities for all staffand volunteers Get a read on volunteer program as awhole Formally affirm volunteers reasons forgiving their time Document progress Improve performance by discussing negativefeedback from supervisors or staff 41. Questions?Think by Regolare 42. Thank You for Attending!Questions/Comments 1.800.999.8558 1.720.215.2180 Email: [email protected] very much appreciate your thoughtsabout the class. 43. Time for a break see youin 10 minutes, please