Mith3-OrAL2-Team3 Ho Van Nghia Final

7/31/2019 Mith3-OrAL2-Team3 Ho Van Nghia Final

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Final Oral presentation

Master of IT-ManagementProject Title:

Nghetinh Petroleum CompanyHosting Company:

Coach:

November 22, 2010

Ho Van NghiaTeam 3Mit3H


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Team description

15/05/2012 2/20

Mr. Ho Van Nghia

Team Leader

Mr. Nguyen Thanh Dung

Team Member

Mr. Le Viet

Team Member

Responsibility:

In charge of control and

management of the overall

project

Responsible for coordinating

with our hosting agency,evaluating current situation,

getting necessary information and

requirements from the hosting

agency.

Analyzing and setting goals

Knowledge and experiences in

petroleum field

Prepare project plan; Work with

NTPC; Design system architecture

Role: Project Manager

Responsibility:

Auditing the system.

Responsible for monitoring and

hardware support and

development activities of NTPC

technical team. Analyze & forecast potential

risk, change management

Keep the project on track in

terms of quality, time schedule,

project budget.

Quality of the project, Work

package deliveries.

Training and technological

transfer

Role: Quality Control Manager

Responsibility:

Communicating with leaders of

the hosting company, other

teams & the instructors

Ensuring the project run

smoothly, satisfy, possiblerequirements from the hosting

agency

Developer applications for

Project

Know how to work out with

the hosting agency to specify

exactly the user requirements

Designing and maintaining

databases

Role: Representative Team

Project Director

Project management

Finance Acctg &

Procurement

Ho Nghia

NTPC

Risk Managment

Le Viet, Nghia

Development System,

KMSConsultants

Administration

SystemThanh Dung

Quality Control

Le Viet

The Companys

Team

Ho Nghia

Skills:

Software Development, Projectmanager, knowledge manager;

Control project budget,

Administrtor System

Skills:

Designing, maintaining database,Control quality of documents,

products, monitor and value

project process

Skills:

System and Networkadministrator, High quality and

Secutity system


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The NTPC: Activities

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- NTPC is a company under Vietnam National Petroleum Corporation;- The Company's main activity is Provide fuel & Petrochemical products (Services

Stations, Storage Fuel, rent warehouse, tank container) on two Province (Nghe An, Ha

tinh)

- NTPC has the biggest distribution network consisting of 97 retail station and a chain

of 200 agents on Nghe An and Ha tinh and two ship retail on the sea.

- Currently NPTC is the biggest supplier of all kinds of the best quality oil products

including special ones, complying with national and international standards,

effectively servicing the task of national industrialization and modernization.

Slogan: Responsibility - KnowledgeCivilization

97 Retail Station 2 ships retail on t.sea 3 Storage fuel

Host Company: NGHETINH PETROLEUM COMPANY (NTPC)


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15/05/2012 4/20

Description project: Overview

AS-IS

Scattered Data, System

UnstandadizedinformationUnshared information

Slowly-upgraded information

TO-BE

Integrated Data, System

Collective information

Standard information

Centralized information

NTPEP

Project

Current Situation:Head office: Lack of information for monitoring NTPC

Operation, lack of information from Member Units

Member Units: Lack of information from head office of NTPC

Partner, Customer:Lack of information about NTPC when

needs.

Lack of standard data, lack of share data centr al

(Knowledge, training, customer, partner info etc..)

Goal

Centralize the hosting companys operations into a

flexible/automatic center to meet service-complexity

requirements with less human interactions.

Build a centralized portal, sharing and manage member

units, all data update faster, manage information of partner.

Sufficient Information for monitor NTPC Operation


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Description NTPEP project

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W

ebapplication

with.NET

.NET Framework 3.5,

.NET Component

IIS

WebServic

es

SQL 2008

Share files

Operation System

Windows Server 2003/XP

Network: TCP/IP


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Description NTPEP Project

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Objectives:

Centralize the hosting companys operations into a flexible/automatic center to meet

service-complexity requirements with less human interactions

Output product: Integrated web application

Activities:

Analyze as-is IT status, needs/ requirements;

Propose solution, budget, design and development plan;

Customization based on the chosen platform

Deploy the system and train users.

Budget: $ 90,700

Human Resource and Support:

Team 3, IT of NTPC, Experts, Consultants.

Time:

Phase 1: 26/11/200927/08/2010

Phase 2: 30/08/201029/04/2011


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To Be: Harware, Network, Telcos

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To Be: Security Solution (Diagrams)

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15/05/2012 9/20

To Be: Basic Software

Use SOA, Web Services forIntegrating information systems

for NTPC;

Component-based software

Development;

Use RAD development

method: less Processes, highly

adaptive;

Separate design and coding;

Use W-Model for testing all

phases of system development;

Window server, Window desktop,

TCP/IP

IIS Server, XML, CSS

Application server, .NET framework,APIs

ODBC, ADO.NET, OLEDB

File server, SQL server, Mail server

Desktop

Application

(LAN users)

Web

pages(Web

users)

Web services

interfaces

Application

Database

connection

Data Source

OS Network

Presentation

Client


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15/05/2012 10/20

To Be: Application Software

CustomerContacts PartnersReposting

Operation KMS

Education and Training Oil product process & trade Rent a store

Transport

Management and Administration

Office E-Offices

EmployeeFinancial

InventoryAccounting

AssetsProcurement Payroll Timesheet

Employment personnel

Markteting

Database

Data Management System

WEB User

Client layer

Application

layer

Database

layer

Decktop Application Web Application Web Service interfate


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To Be: IT Department Organisation

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To Be: Administration &Developpment Methods

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Development Methods Development model: W-Model

Cost calculation: UCP

Quality Control: TQM

Maintenance of applications

Maintenances are outsourced to vendors Network & OS infrastructure are maintained in house.

Crash Recovery Management.

Tape backup

Ghost utility and True Image software


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15/05/2012 13/20

To Be: Collaborative methods and Tools

Electronic working calendar:

Who do what, when, where;

Task assignment

Common work plan and progress:

Share whole work plan of NTPC;Share progress, problems and solutions

Documents Processing Systems:Approval, review, archive electronically

Reduce procedure, reform administration

Knowledge management system:Share knowledge, experiences, practices

To government level:

Video conferences, meetings;

Top-down instruction, approval;

Bottom-up submission, reporting

To Citizens:

Provide services to citizens (e-registration)

Get review/feedback/comment from

citizens on policies, regulations

To partners:Electronic affiliation (which partner is

doing what, when and where)

Internal collaboration External collaboration

Collaborative Tools:

- MS Exchange, skype

- Web 2.0

Email Forum Video Conference Audio Tele Conference

Chat Telephone GPS/SMS Logmein

Methods and tools:

Team working under predefined scope of works

Single point of contact among teams

Collaborate using emails (Microsoft Exchange), instant messages (Skype),

online meeting

Impact of 2.O on your solution: Implement virtual office space using Microsoft SharePoint Portal Server. First

step to KM, starting from managing project knowledge (documents, specs,

configurations management...)


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Project: Schedule

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15/05/2012 15/20

Project: Resources & Costs

Human Resources

Position/role Duration

Project team

Project Manager 10 man months

Quality controller and

project coordinator

10 man months

ConsultantsDesign System 10 man months

Web application

designer

10 man months

Web developer(Code) 10 man months

Database expert 10 man months

Other tasks 10 man months

Host team

Director of NTPC Just 2-8 hours/month

Deputy Just 2-8 hours/month

Budget

Content 2009 2010 2011 Total

Services

contracts

9000 21000 12,000 42,000

Hardware 7000 7,000

SoftwareLicense

31,000 31,000

Network and

internet

3200 3,200

Project

operational

cost

1200 1500 1100 3,800

Contingencies 1000 1500 1200 3,700

Total 11,200 65,200 14,300 90,700


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Project: Resources & Costs

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1. Revenue increase: the solution is expected to

increase the Companys revenue in compared tothe case where old systems are used.

2. Reduce costs: Share IT services among agencies

under NTPC to reduce costs & resources;

I. ROI from financial standpoint

II. ROI from management/operational standpoint

1. For manager: Sufficient information for

management & operation of the sector and

decision-making;2. Develop & implement common IT language

and architecture for standardization &

integration;

3. Develop customer and service-oriented IT

activities.

4. Closer to e-business by rendering online

services5. Enterprise image is changed, increasing

impressive from the customer

III. ROI from knowledge standpoint

1. NTPC 's Central knowledge

2. NTPC system Integration

IV. ROI from People standpoint

1. Staff are trained: Have knowledge and Skill

in data analysis & information utilization;

get used to knowledge sharing culture

V. RETURN ON INVESTMENT

1. Save Time and Resources on collecting,

processing and analyzing data manually ;

Increase efficiency of NTPC's information

and System utilization

So, ROI $35.000/year, ROI can be

reach after 2 year


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Risk management

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1. Risk Management Plan

2. IdentifyRisk

3. Assess Risk4. Prepare risks response

plan

5. Monitoring& Control

Project Risk : Management

Cost Scope

Quality

Business impact

Innovation and

market positioning

Health and safety

of employees.

Organizational risks

Vendor perspectives,

Financial perspectives,

Internal business process perspectives

and learning & growth perspectives

Technical risks aggression

Power failure Computer failure

Telecommunication failure

Human risk

Leave out

Leave Rotation

Salary

Overtime

Work out with NTPC on risks and response plan;

Report to and work out with NTPC when risks happening;


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15/05/2012 18/20

Conclusions of our KM audit (1)

The quality of your discussion within

the team

The quality of your discussion with your

hosting company colleagues (NTPC)

Each member understands various aspects of

KM;

Share common view on KM status of NTPC

NTPCs low position on KM as compared to other agencies;

Clear important role of Kn: innovation, creation, efficiency;

Necessity of Kn, KM to professional and personal

development;

KMS is more convenient, easy efficient to use with Web 2.0;

Staff themselves emphasizes KM.

Team members share basic knowledge on KM; Share common foundations for proposing KM

solution.

Leaders are aware of KM problem; Staff is aware of the role of KM to professional

development;

NTPC people know that KM is not too difficult and

unaffordable;

Leaders believe because audit results from staff

Deeper discussion and strongeragreement

Acceptance to discuss in-depth on

implementing KMS;

Easy to get agreement and moving to further

step.

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15/05/2012 19/20

Conclusions of our KM audit (2)

Contributing to the project building /

development fine-tuning

Emphasizing the importance of the

(delicate) human resources

Needs and requirements on KM are collected

and analyzed in depth;

The most concerned areas of KM are shown;

Prioritized KM activities are specified

Staffs ranking show the usefulness of KM to key areas

such as BOD, Strategy, HR, Innovation, BI;

Analysis on benefit of KM shows high ROI, ROK and ROP;

KM is completely with Web 2.0,

Many useful Web 2.0 applications are being used by NTPC

staff

NTPEP is more focused on analyzing data and

sharing information on sector level;

IT solution proposal has the KMS module;

CKO is proposed in IT org.

Leaders of NTPC can see very specific benefit from the IT

and KM system;

Staffs answer shows leaders the necessity, benefit and

eagerness to use such proposed solution on IT & KM;

The solution is highly feasible.

Changes make NTPEP and IT proposal

more realistic.

The proposed solution is more convincing

and is highly appreciated

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Conclusions about our Project

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1. A project that brings to our hosting company a new way of doing business.

2. A project that brings to our hosting company develop customer and service-

oriented IT activities.

3. Assertion Important role of IT for NTPC to achieve strategy, compete with

the outsiders and make innovation; and vital role of knowledge, KM and

KMS in the long term innovation of the sector;

4. The project opens many new opportunities to explore IT potential (KM, BI...)

5. Enterprise image is changed, increasing impressive from the customer.

6. The real project is being implemented as scheduled.


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15/05/2012 21/20Ho Van NghiaTeam 3Mit3H