MITEL SIP CoE Technicalebiz.mitel.com/images/sipcoe/SIP_CoE.pdfMITEL – SIP CoE Technical Reference Guide. ii NOTICE The information contained in this document is believed to be accurate

Mitel Compatibility and Third Party Certification

Reference Guide for Mitel Products

MARCH 2016

SIP COE 08-5159-00014

MITEL – SIP CoE

Technical Reference Guide

ii

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks ™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

TRADEMARKS

Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel Networks Corporation.

Windows and Microsoft are trademarks of Microsoft Corporation.

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Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

Mitel Compatibility/ Certification Reference Document March 4, 2016 08-5159-00014_96

®,™ Trademark of Mitel Networks Corporation © Copyright 2016, Mitel Networks Corporation

All rights reserved

OVERVIEW ...................................................................................................................................................... 1

INTEROP CERTIFICATION VERSION CONSIDERATIONS ...................................................................................................... 2 DOCUMENT LEGEND................................................................................................................................................ 2

MIVOICE BUSINESS CERTIFICATIONS ............................................................................................................... 3

MIVOICE BUSINESS SIP COMPATIBILITY....................................................................................................................... 3 SIP Trunking Service Providers....................................................................................................................... 3 MiVoice Business SIP Devices ...................................................................................................................... 14 SIP Gateways ............................................................................................................................................... 20 SIP Firewall / Enterprise Session Border Controller ..................................................................................... 22 SIP Applications and Servers ....................................................................................................................... 23 Enterprise SIP Servers for MiVoice Business ................................................................................................ 26

MIVOICE BUSINESS API COMPATIBILITY .................................................................................................................... 27

MIVOICE OFFICE 250 CERTIFICATIONS ........................................................................................................... 30

MIVOICE OFFICE 250 SIP COMPATIBILITY ................................................................................................................. 30 SIP Trunking Service Providers..................................................................................................................... 30 SIP Devices................................................................................................................................................... 33 SIP Gateways ............................................................................................................................................... 35 SIP Firewall / Enterprise Session Border Controller ..................................................................................... 36 SIP Applications and Servers ....................................................................................................................... 37 Enterprise SIP Servers .................................................................................................................................. 38

MIVOICE OFFICE 250 OAI COMPATIBILITY ................................................................................................................ 39

MIVOICE MX-ONE CERTIFICATIONS ............................................................................................................... 40

MiVoice MX-ONE SIP Devices ...................................................................................................................... 40 MIVOICE MX-ONE SIP APPLICATION COMPATIBILITY .................................................................................................. 41

3000 CERTIFICATIONS.................................................................................................................................... 42

3000 SIP COMPATIBILITY ....................................................................................................................................... 42 SIP Trunking Service Providers..................................................................................................................... 42

VIDEO CERTIFICATIONS ................................................................................................................................. 43

MITEL SETS 3RD PARTY SIP CERTIFICATIONS .................................................................................................. 45

APPENDIX A .................................................................................................................................................. 46

MITEL INTEROP CERTIFICATION LEVELS...................................................................................................................... 46 MITEL SOLUTIONS ALLIANCE MEMBERSHIP (MSA) LEVELS ........................................................................................... 47


1

Overview

The purpose of this document is to provide the “All Purpose View” of Mitel Integration/Interoperability Certifications for third-party partner products, services and solutions. This includes integration test results and certification information for:

Service providers, endpoints, gateways, firewalls, applications, SIP Servers, and application servers.

3PP solutions that use proprietary Mitel API’s and protocols (e.g., MiTAI, OAI, SRC)

Other Mitel-integrated or interoperable solutions.

Video device integration solutions

If a desired Mitel Integration/Interoperability Certification is not listed herein, please contact your Mitel Account Executive for information regarding the Mitel process for requesting that a new interop activity be initiated.

Please reference “Interop Process Overview”, document number 10-4940-00126 for additional information regarding the Mitel interop certification process.

Disclaimer: Although Mitel has attempted to configure interop testing and certification activities as closely as possible to a customer premise environment, implementation details onsite may still differ from tested/certified configurations. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE in reviewing, planning, implementing, and testing a customer configuration, including assessing the implications of any differences between the customer configuration and those certified by Mitel.


2

Interop Certification Version Considerations

Any assertion of compatibility regardless of the type, applies only to the specific product/service versions actually tested. There is no implied future or backward compatibility associated with the Interop. This means that as versions of software and firmware from either party change and differs from those tested, there is an ever-increasing risk that the Interop will fail to remain successful.

Document Legend

The following shows the different icons used to help describe and clarify an Interop

Indicates that all test cases executed in this section passed successfully. No known issues

Indicates that some test cases failed and you should refer to the Configuration Guide to see if any of the limitations will affect your deployment

Indicates this section of the testing failed and you should refer to the Configuration Guide for a list of limitations

Pass/Executed/Total

Shows the number of test cases that passed compared to the number of test cases executed compared to the total number of test cases available in the test plan. The difference between the number of Pass/Executed could be the result of failed or blocked test cases. The difference between the number of Executed/Total could be from functionality that is not supported, not available or not required. In addition the difference could be the result of availability of equipment or applications during testing.

MAT: Mitel Approved Test certification. See definition in Appendix A

MQT: Mitel Qualified Test certification. See definition in Appendix A

MCT: Mitel Compatible Test certification. See definition in Appendix A

SAT: Self-Assessment Tested. See definition in Appendix A

Field Assessed. See definition in Appendix A

Mitel Solutions Alliance Gold Preferred Member. See definition in Appendix A

Mitel Solutions Alliance Preferred Member. See definition in Appendix A

Mitel Solutions Alliance Developer Member. See definition in Appendix A

Interop is classified as current and update to date.

Interop is classified as stale as it’s been more than 18 months since last MCT/MAT certification, more than 12 months since last evidence of SAT update, or more than N-1 releases since last evidence of SAT update.

Interop is classified as obsolete as it’s been more than 36 months since last MCT/MAT certification, more than 24 months since last evidence of SAT update, more than N-2 releases since last MCT/MAT certification, or evidence of interop-related field support issues.


3

MiVoice Business Certifications

These sections list all the Interops that have been done on MiVoice Business. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

MiVoice Business SIP Compatibility

The following list the SIP Interops that have been completed on MiVoice Business.

SIP Trunking Service Providers

Following is a list of SIP Trunking Service Providers in Alphabetical order.

Provider Status MSA

Member Level

MiVB Rel Config Guide

360 Networks

PRE 4.0 09-4940-00055

8 X 8

4.0 09-4940-00091

Accessline

5.0 08-4940-00036_5

Acropolis

4.2 11-5159-00069

ACS

4.0 10-4940-00098

Allstream w/ MBG

7.0 08-4940-00015_14

Allstream w/ MBG via MPLS

7.0 15-4940-00356

Allstream wo/ MBG

7.0 14-4940-00329_2

Allstream wo/ MBG via MPLS

7.0 14-4940-00350

Altitude/

Completel 7.0 10-4940-00104_3


4

Provider Status MSA

Member Level


Altitude /

Completel

vMCD 4.2 11-4940-00162

AAPT

6.0 13-4940-00255

AT&T

Flexreach 7 08-4940-00014_6

AT&T

Flexreach (MBG) 7.0 13-4940-00226_2

AT&T IP Toll Free

6.0 SP1 10-4940-00116_2

Atos Worldline

14-4940-00337

babyTel

6.0 SP1 13-4940-00266_3

BandTel

4.0 09-4940-00086

Bandwidth.com

4.2 sp2 08-4940-00030_4

Belgacom

5.0

PR1 13-4940-00238

Bell Canada

7.2 11-5159-00071_7

Bell Canada

w/ Adtran 7.2 16-4940-00423

Bistech

BrightStar

7.1

PR1 15-4940-00403

Britannic Tech

4.1 UR1 10-4940-00146

Broadband Dynamics

6.0 SP3 14-4940-00320_3


5

Provider Status MSA

Member Level


Broadview

PRE 4.0 08-4940-00031

Broadvox 4.0 09-4940-00075

Brokerteam (Netherlands)

7.0 SP1 15-4940-00394

BT

4.0 UR1 09-4940-00097

BT GS

6.0 SP3 11-4940-00172_2

BT Italia

Pre 4.0 08-4940-00032

Cable Bahamas

7.0 SP1 14-4940-00351

Cable & Wireless

4.2 10-4940-00151

Cbeyond

6.0 14-4940-00296

Century Link

With Adtran 7.1 13-4940-00241_3

Century Link

With MBG 7.2 16-4940-00425

CCI Network

4.2 12-4940-00222

Cincinnati Bell

7.0 SP1 15-4940-00400

COLT

5.0 11-4940-00183_2

COLT (Germany)

7.2 13-4940-00277_3

Comwave

6.0 SP1 13-4940-00275


6

Provider Status MSA

Member Level


Cox

7.0 SP1 15-4940-00386

Daisy Communications

6.0 SP2 14-4940-00295

Destiny

6.0 13-4940-00262

Earthlink

7.0 11-4940-00179_2

Edge Telecom

PRE 4.0 09-4940-00064

Engin

4.1 10-4940-00129

Esprit Telecom

PRE 4.0 10-4940-00109

Etisalat

Eutelia

PRE 4.0 08-4940-00039

Exponential-E

7.0 SP1 15-4940-00396

Flowroute

7.2 16-4940-00433

Frontier

5.0 12-4940-00203_2

Fuse3

4.2 11-4940-00160

Gamma IP Auth

6.0

SP2 11-4940-00156_3

Gamma Acct Auth

PRE 4.0 08-4940-00040

Global Crossing

4.0

UR2 07-4940-00002_2


7

Provider Status MSA

Member Level


GHV

6.0 SP1 14-4940-00294

Gotanet

6.0 SP2 15-4940-00399

Harris Cap Rock

6.0 SP1 14-4940-00299

HIP

4.2

UR2

10-4940-00123_3

HIPCOM 7 09-4940-00079_3

Hub Telecom

4.2

11-5159-00078

iCore

4.2 11-4940-00167

II-NET Australia

PRE 4.0 08-4940-00044

Infopact

6.0 SP2 14-4940-00323

Ironton Global

7.0 SP1 15-4940-00389

Integra

4.1

UR1 10-4940-00142

IntelePeer

6.0 SP1 14-4940-00313

Internode

4.1

UR1 10-4940-00137

Iristel

PRE 4.0 08-4940-00046

Jaguar

6.0 13-4940-00235

KCOM

7.1

PR1 15-4940-00405


8

Provider Status MSA

Member Level


KPN

7.2 13-4940-00279_2

Level 3

5 12-4940-00189

Lightpath

5.0 SP1 12-4940-00212

Lumison

4.1

UR1 10-4940-00143

MetTel

7.0

PR1 15-4940-00362

Midcontinent

4.2 11-4940-00169

Mitel NetSolutions

MTN Satelite Communications

6.0 SP3 14-4940-00304_2

Nations Broadband

PRE 4.0 09-5159-00041

nexVortex

7.0 SP1 15-4940-00368_2

NGT

4.2

UR1 11-4940-00168

Nuvox

4.0 09-4940-00085

OMNI Access

6.0 14-4940-00324

OneXS

6.0 13-4940-00264

OneConnect Globalive

7.0 14-4940-00346

OpenIP

5.0 11-4940-00186


9

Provider Status MSA

Member Level


Orange

5.0

Paetec - Genband

PRE 4.0 08-4940-00038

Paetec - Broadsoft

4.1 08-4940-00035

Paetec - Lucent

PRE 4.0 08-4940-00009

Parlance

7.0 SP1 15-4940-00378

Polycom - DMA

6.0 13-4940-00245

Polycom - RMX

6.0 13-4940-00237

Private Mobility

7.0 14-4940-00331

QSC

6.0 13-4940-00240

QSC IPfonie Extented Connect

6.0 SP2 14-4940-00317

Radio Access

4.1 12-4940-00191

Redworks

7.0 15-4940-00367

RGTS

6.0 13-4940-00261

Rogers

6.0 SP1 13-4940-00278_2

Saddleback

5.0 13-4940-00230

SaskTel

7.2 15-4940-00417


10

Provider Status MSA

Member Level


SFR

7.0 14-4940-00321

Shaw

6.0 13-4940-00260

Skype for Business

4.1 10-4940-00120

Spark

7.0 SP1 15-4940-00390

Speakup (Netherlands)

7.0 SP1 15-4940-00379

Sprint (Tango)

4.2 11-4940-00182_2

SYNETY Group

7.0 SP1 15-4940-00369

T-Mobile (Netherlands)

7.0 PR1 14-4940-00344

TalkTalk Business (Opal)

7.0 SP1 PR2

10-4940-00147_3

TDS Telecom

6.0 SP3 14-4940-00314

Telappliant 4.0 09-4940-00080

Tele2

7.0 SP1 15-4940-00359

Telecom Argentina

4.0 09-4940-00088

Telepacific

4.0 09-4940-00090

Telnet Worldwide

6.0 12-4940-00218_2

Telenet

5.0 13-4940-00276


11

Provider Status MSA

Member Level


Telstra

4.0

TESA

PRE 4.0

ThinkTel

6.0 SP1 12-4940-00197_2

Threshold

4.1 UR1 10-4940-00131

Threshold without firewall

4.1 UR1 10-4940-00138

Time Warner (TW Telecom)

6.0 SP1 13-4940-00285_2

Time Warner Cable

7.0 SP1 15-4940-00363

Tipicall 6.0 13-4940-00265

Toledo Telecom

5.0 13-4940-00239

TSTT

6.0 13-4940-00259_2

TW Telecom 4.2 SP1 13-4940-00248

UPC

PRE 4.0 10-4940-00110_2

Updata Infrastructure

6.0 SP3 14-4940-00297_3

VC3 7.0 15-4940-00381

VeePee 6.0 12-4940-00188_2

Verizon

4.2 SP1 11-4940-00171_3


12

Provider Status MSA

Member Level


Viatel

PRE 4.0 08-4940-00026

Videotron 7.2 15-4940-00411

Virgin Media

6.0 SP2 12-4940-00216_2

Vocal Networks

4.1

UR1 10-4940-00140

Vodafone (Germany)

6.0 14-4940-00290_2

Vodafone (Netherlands)

6.0 13-4940-00263

Voiceflex

4.0 09-4940-00063_2

Voicepulse

4.2 SP1 11-5159-00077

VoiceHost

6.0 SP1 13-4940-00284

Vono

PRE 4.0

Vosky

PRE 4.0 09-5159-00048

Voxalis (UK)

PRE 4.0 08-4940-00013

Voxbone

7.2 16-4940-00429

Voxox

7.0 14-4940-00325_2

WCI

4.0

UR2 10-4940-00101

WCS

7.0 14-4940-00322_2


13

Provider Status MSA

Member Level


Windstream

6.0 SP1 10-4940-00102_3

Windstream-Nuvox

4.2 09-4940-00085_2

XO Communications

7.1 10-4940-00105_3

XRC 7.1 15-4940-00406

Zeelandnet 7.0 14-4940-00349

Zen Internet

6.0 SP3 14-4940-00303

Ziggo

6.0 SP2 14-4940-00312

ZIP Telecom 7.2 16-4940-00422


14

MiVoice Business SIP Devices

Following is a list of Certified SIP Endpoints in Alphabetical order.

SIP Devices Model MiVB Rel

Status MSA Member

Level Config Guide

Aastra 480i PRE 4.0

08-5159-00003

Aastra 6730i 6.0 SP2

14-4940-00293

Aastra 68xx 6.0 SP2

14-4940-00302_3

Aastra SIP DECT 7.0 SP1

14-4940-00309

AEI SGR-2806 5

13-4940-00249

Alcatel/ Lucent

7342 ISAM

PRE 4.0 08-4940-00023

Algo 8028 5.0 SP1

12-4940-00207

Algo 8180 5.0 SP1

12-4940-00219

Android 3CXPhon

e 4.2

11-4940-00165

Android TelnaSIP 4.2

11-4940-00164

Apple iPhone

iSIP 4.1

10-4940-00127

Ascom i75 4.1

08-5159-00025_2

Ascom I62 6.0 SP3

10-4940-00152_3

Ascom IP-DECT 7.0

15-4940-00374


15


Status MSA Member

Level Config Guide

Ascom Myco R3 7.2

16-4940-00424

Avaya 46XX 5.0 SP1

12-4940-00217

Avaya 9620C 6.0 SP1

14-4940-00287

Azacast GE-202A 4

UR1 10-4940-00128

Bittel BT-2000 4.1

10-4940-00134

CapX Nokia 4.2

13-4940-00256

Cisco 7941 4

09-5159-00051

Cisco 7960 4

09-5159-00052

Cisco 7970 PRE 4.0

09-5159-00037

Cisco SPA509G 7.1

15-4940-00393

Crestron VOIP Panel

4.1

10-4940-00122

Comdasys AG

FMC Solutions

4.2

Commend Intercom

WS800P 6.0 13-4940-00251

CounterPath Bria PRE 4.0

08-4940-00025

CounterPath Bria 6

SP3 14-4940-00326

CounterPath Bria (Mac) 7

14-4940-00334


16


Status MSA Member

Level Config Guide

CounterPath Bria

iPhone 4.2 SP2

11-4940-00181

CounterPath Eyebeam PRE 4.0

09-5159-00047

Cyberdata VOIP

Intercom

4.2 SP2 PR1

11-4940-00185

Cyberdata 010844 VOIP

Speaker

PRE 4.0

09-5159-00034

Emcom IP6000 7.0

14-4940-00347

FernTel Watertight 5

12-4940-00190

Fijowave Business

DECT 7.0 SP1

15-4940-00388

Gai-tronics Rugged VOIP

4

09-4940-00089

Gtek MIP-200

WiFi PRE 4.0

08-5159-00031

Grandstream BT 200 PRE 4.0

08-5159-00007

Grandstream GXP2000 PRE 4.0

08-5159-00016

Inn-Phone D720 4.2

12-4940-00196

Linksys SPA122 6.0

13-4940-00257

NEC Phillips IP DECT 6.0

09-4940-00087_6

NEC Phillips IP DECT

(INT) 4

10-4940-00099

Nokia E71 PRE 4.0

08-5159-00027


17


Status MSA Member

Level Config Guide

Nortel 1120 4

09-5159-00057

Nortel 1220 4.2

10-4940-00154

Patton M-ATA-1A 6.0

13-4940-00246

Polycom Kirk

6000 PRE 4.0

08-5159-00026

Polycom HDX 4000 7 15-4940-00401

Polycom HDX 8000 6

13-4940-00243

Polycom VVX 500 7.1

09-5159-00050_9

Polycom VVX 1500 6.0 SP1

09-5159-00050_7

Polycom SoundPoint IP 301

PRE 4.0

08-5159-00004

Polycom SoundPoi

nt IP 320/330

4

09-4940-00069


4

09-4940-00081


PRE 4.0

08-5159-00024


PRE 4.0

08-5159-00029


4

09-4940-00082


PRE 4.0

08-5159-00022


4

09-4940-00083


18


Status MSA Member

Level Config Guide


4

09-4940-00084

Polycom Sound

Station IP 4000

PRE 4.0

08-5159-00001

Polycom Sound

Station IP 5000

4.1

10-4940-00113_2

Polycom Sound

Station IP 6000

4

08-5159-00021_3

Polycom Sound

Station IP 7000

4.1

08-5159-00020_4

Polycom Spectralink

8002 PRE 4.0

08-5159-00019_2

Polycom Spectralink

8020/8030 4.1

UR1 08-5159-00018_7

Polycom Spectralink

8450 4.2

UR2 11-4940-00176

Radio Access

SIP 4.2 SP2

12-4940-00191

RTX RTX

DECT PRE 4.0

09-5159-00045

Siemens C470 PRE 4.0

09-5159-00040

Speakerbus iTurret 6.0 SP1

13-4940-00280

Snom 300 4.1

10-4940-00136

Talkaphone VOIP-500 7.0 SP1

14-4940-00342

Teledex iPhone Series

7.1

Teledex ND2210S 4

08-5159-00002_5


19


Status MSA Member

Level Config Guide

Teledex NDC9210

S 4

09-4940-00070

Teledex LD4210S 4

09-4940-00071

Teledex (Cetis)

3300 IP PRE 4.0

08-4940-00028_7

Teledex (Cetis)

9600 IP PRE 4.0

09-4940-00053_3

Teledex (Cetis)

3300, 3302, 9600, 9602

5.0 SP1

10-5159-00058_2

Teo TSG-6 5.0

13-4940-00227

Thomson ST2022 4

09-4940-00094

Ubiquiti Unifi VOIP 7.1

15-4940-00402

UT Starcom F1000G PRE 4.0

08-5159-00009

VTech S2420 PRE 4.0

11-4940-00178_2

Windows Mobile

6.1 PRE 4.0

08-5159-00030


20

SIP Gateways

Following is a list of Certified SIP Gateways in Alphabetical order.

Gateway Model MiVB Rel

Status MSA

Member Level

Config Guide

Audiocodes Mediant 1000 (lineside) 7

08-5159-00005_3

Audiocodes Mediant 1000 (trunk

side) 7

08-5159-00017_3

Audiocodes Mediant 1000 (SBC) 7

14-4940-00333

Audiocodes MP118 (lineside) 7

08-5159-00006_4

Audiocodes MP118 (trunkside) 7

08-5159-00015_4

Allied Telesis AT-RG-163SH PRE 4.0

09-4940-00061

Citel Portico TVA PRE 4.0

08-4940-00033

Cisco ATA 186 4.1 UR1

10-4940-00130

Linksys SPA8000 (lineside) PRE 4.0

09-5159-00035

Linksys SPA8000 (trunkside) PRE 4.0

09-5159-00036

Linksys SPA2102 4

08-5159-00010_2

Media 5 Mediatrix

1100 Series (trunkside) PRE 4.0

08-4940-00011

Media 5 Mediatrix

3000 Series 7.0

15-4940-00380

Media 5 Mediatrix

4100 Series (lineside) PRE 4.0

08-5159-00011


21

Gateway Model MiVB Rel

Status MSA

Member Level

Config Guide

Media 5 Mediatrix

4100 Series (trunkside) PRE 4.0

08-4940-00042

Mitel TA7102i (Mediatrix 4102) 7.0 SP1

15-4940-00370

Mitel TA7104i (Mediatrix

C710) 7.0 SP1

15-4940-00371_3

Multitech MVP210 (lineside) PRE 4.0

08-5159-00023

Multitech MVP210 (trunkside) PRE 4.0

08-5159-00032

VOPTech VG1042 (trunkside) 4

09-4940-00076


22

SIP Firewall / Enterprise Session Border Controller

Following is a list of SIP Firewalls in Alphabetical order.

Vendor Product Version MiVB Rel Status MSA

Member Level

Config Guide

Adtran Total Access 908e PRE 4.0

08-4940-00041

Edgewater Edgemark 4508 PRE 4.0 N/A

Edgewater Edgemark 46XX

SBC 7.0

14-4940-00339

Fortinet FortiWifi-60B PRE 4.0

08-4940-00029

InGate SBE PRE 4.0

08-4940-00022

InGate Firewall 1450 PRE 4.0

06-5177-00011

InGate SIParator PRE 4.0

06-5177-00011

InnoMedia ESBC 4

10-4940-00100

Mitel Multi-Protocol

Border Gateway (MBG)

PRE 4.0

09-4940-00066


23

SIP Applications and Servers

Following is a list of Certified SIP applications in Alphabetical order.

Vendor Product Ver MiVB

Rel Status

MSA Member Level

Config Guide

Amtelco 4.1

SP1 09-4940-00092_2

Ascendent 4.2.1 PRE

4.0 08-4940-00045

AVST CallXpress

(SIP) 8.5 6.0

SP1 13-4940-00271_2

Benbria BlazeCast

Paging

BlazeCast Paging Server

5.2 5.0

09-5159-00054_2

Biamp Tesira 2.4 7.2

13-4940-00244_2

Druid Raemis 1.4 7.0

SP1 15-4940-00376

ESNA Telephony Office-Linx

8.5 5.0 SP1

09-5159-00056_3

FCS Phoenix

Hospitality Voicemail

2.0 6.0 SP2

14-4940-00298

Geomant MWI PRE

4.0 09-4940-00060

GFI GFI

FaxMaker 14.3

5.0 SP1

09-4940-00049_2

IBM / Lotus

Sametime Unified

Telephony Server

PRE 4.0 09-4940-00052

Interactive Intelligence

CIC Server 2.4

PRE 4.0

08-4940-00012


24


Rel Status

MSA Member Level

Config Guide

IPC Information

Systems Alliance MX

PRE 4.0

09-4940-00062

Isca Interact Platform

0.9.9 3411

PRE 4.0

09-4940-00058

Lyrix SEAA 6.5 5.0SP

1 10-4940-00133_2

Merbridge Music on

Hold (MMOH)

8.0 7

14-4940-00318

Microsoft Exchange 2007 UM

4

08-5159-00033


2010 4

10-4940-00117


2010 4.1

10-4940-00118

Microsoft Exhange 2013 UM

2013 6.0 SP1

13-4940-00274

Microsoft Lync 2010 5.0

SP2 11-4940-00161_2

Microsoft Lync with

LBG LBG 3.2

4.2

11-5159-00074

Microsoft Lync 2013 7.0

SP1 13-4940-00273_2

Netvitesse MCLink V1.6.

0-Beta

PRE 4.0

09-5159-00053

Noetica Synthesys

CIM

6.0 SP1

14-4940-00286

OpenText First Class PRE

4.0 09-4940-00059


25


Rel Status

MSA Member Level

Config Guide

OpenText RightFax 10.5 5

09-4940-00074_3

Ricoh Aficio MP C

5000

5 09-4940-00077

Sagem Interstar

XMedius Fax Server

5.5

6.0.0.131

PRE 4.0

09-4940-00047

SLIT NovaCOM 4562-

4.1 5.0 SP1

12-4940-00198

Speakerbus iCS Server 2.101.2.0

6.0 SP1

13-4940-00280

Syntellect (Enghouse)

Customer Interaction

Management

8.0 PRC02,

Build 1801

5.0

12-5159-00079_2

TigerTMS/ Innovation

InnLine IP 3.1.4 6.0

SP3 09-5159-00049_5

TigerTMS/ Innovation

iCharge & iConnect

50.0.6

7.0 SP1

15-4940-00361

Voice4Net EPBX and

EBS Server 5.0

SP1 09-4940-00048_2

Voxco PRONTO

Dialer 1.10

6.0

13-4940-00236

Wesley Clover

VTAP 2.0.4

5

09-4940-00095


26

Enterprise SIP Servers for MiVoice Business

Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above.

Vendor Vendor Product Version

MiVB Rel

Status MSA Member Level

Config Guide

Asterisk 1.2 7.0 06-5160-00002

Avaya 4.5 PRE 4.0

10-4940-00111

Broadsoft Rel 13 PRE 4.0 08-4940-00010

Broadsoft Rel 14 SP7

PRE 4.0 08-4940-00010

Cisco Call Manager

PRE 4.0

09-4940-00068_3

Genband C20-A2-

S3 5.0 SP1

10-4940-00155_2

Huawei 7.1

UR2

07-4940-00003

Metaswitch 8.3 7.0 SP1

15-4940-00360

Mitel 5000 6.0

09-5159-00038_6

Mitel MX- ONE

6.0

14-4940-00352

Mitel MiV 5000

7.0

15-4940-00365


27


MiVB Rel

Status MSA Member Level

Config Guide

Nortel BCM 50 4.1

UR1

10-4940-00135

Nortel CS1K 4 UR2 10-4940-00119

Nortel CS2K SN09

PRE 4.0

N/A

Toshiba CIX 100 4 UR2 10-4940-00108

MiVoice Business API Compatibility

The following list the API-based integrations that have been tested with MiVoice Business.

Vendor Product MSA Member

Level

Product Certification

Status

MiVB Rel

Product Rel Config Guide

AVST CallXpress 6.0.SP1 8.5 Build 655 13-4940-00271_2

CyberTech (NICE)

CyberTech Myracle/Pro

V5.2 Call Recording Solution

PRE 4.0

Recorder 2.5.0,

SRC 1.0.22

Contact MSA ([email protected])

dvsAnalytics, Inc. Encore (for Mitel 3300)

MCD 4.0

SRC 1.0.27

2.2.5 Contact MSA

([email protected])

ESTOS ECSTA

Middleware 5.0 SP1 12-4940-00211

Hansen Software Corporation

CASH+ V3.0

N/A

Interalia, Inc. iProMOH,Confe

rence Bridge 800,

PRE 4.0

V.3.53,

V1.3,


http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/8CC93EFBEDF96723852573E8006CB3AA?OpenDocument





http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/D090D174F97E9C4685257649005499D0?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/D090D174F97E9C4685257649005499D0?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/15F5EACCF06C2A008525758C007BB7A7?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/E678C0CCEB95D8C985256D890052C029?OpenDocument




28


Level


Status

MiVB Rel


SBX/XMU+ V1.32,

V6.82

Komutel SIT Mitel - PC

Attendant Console

PRE 4.0

2293 Contact MSA

([email protected])

Martello MarWatch

6.0 4.6.1 13-4940-00253

Netcall

Liberty Telephone Platform

7.0 2.4 14-4940-00338

Noetica Synthesys

6.0 SP1

3.4 hotfix 19506

14-4940-00286

OAISYS Talkument (for

Mitel 3300)

MCD PRE 4.0

MBG 6.1.6

6.1.1226

11-5159-00067

OAISYS Tracer (for Mitel

3300)

MCD PRE 4.0

MBG 6.1.6

6.1.1226

11-5159-00067

prairieFyre Software Inc.

Integrated Voice

Response (IVR)

N/A

prairieFyre Software Inc.

Outbound Preview Dialer

N/A

Redbox Recorders Recorder

MCD 6.0 SP3

MBG 8.0.17

3B Build 423 11-5159-00072_4

Resource Software International Ltd.

(RSI)

Shadow CMS Enterprise V4.1

N/A

Telstrat Engage

Recorder 6.0 SP1 3.6.2 13-4940-00281

Trisys, Inc. Tapit Call

Accounting

N/A

Trisys, Inc. Tapit Nova

N/A


http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/A49D86945A2EFD328525757E0067FCD1?OpenDocument



http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/B3BA46AD745C7B31852573E2006CA1C9?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/B3BA46AD745C7B31852573E2006CA1C9?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/388D65281102FFAE852573E2006BC6D6?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/388D65281102FFAE852573E2006BC6D6?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/1BE8FB65564D3EED85256D890052C05F?OpenDocument




http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/6800D01DB83F9734852575A5007528EB?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/6800D01DB83F9734852575A5007528EB?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/CDA7849F0744BF10852576AC00575787?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/CDA7849F0744BF10852576AC00575787?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/C11FD2AC5867D0A085256E7D005103AF?OpenDocument


http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/8DC0C7083C8AC8138525773D005AA874?OpenDocument


29


Level


Status

MiVB Rel


Verint Systems, Inc. Audiolog 4 for 3300/MCD &

SRC

4.1

SRC 2.2 4 SP4


Verint Systems, Inc. Call

Recorder 7.0 SRC

1.3 15.1


Voice Print International Inc.

Activ! Voice (for Mitel 3300)

PRE

4.0,

SRC 1.0.22

4.X Contact MSA

([email protected])

Weston Digital

Symphony Call

Recorder

7.0 7.1 14-4940-00343

Xarios Call Recorder

MCD PRE 4.0

MBG 6.0

2.0 11-5159-00064

Xarios Application Server V2.1

MCD PRE 4.0

2.1.1416.1 Contact MSA

([email protected])

Xarios Phone

Integrator V2.1

MCD PRE 4.0

2.1.1415.2 Contact MSA

([email protected])

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/F8DBD3F84942EDA28525722C0069271E?OpenDocument



http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/6B70EB7C88C6F07A852574F7006417D3?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/6B70EB7C88C6F07A852574F7006417D3?OpenDocument


30

MiVoice Office 250 Certifications

These sections list all the Interops that have been done on MiVoice Office 250. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

MiVoice Office 250 SIP Compatibility

The following list the SIP Interops that have been completed on MiVoice Office 250.


Following is a list of Certified SIP Service Providers in Alphabetical order.

Provider Status MSA

Member Level

Rel Config Guide

Accessline

5.0 09-5159-00044_2

AT&T

Flexreach 5.1 13-4940-00225

AT&T

Flexreach with MBG 6.0 15-4940-00384

BabyTel

6.0 15-4940-00382

BandTel

3.1 NA

Bell Canada w/ Adtran

6.1 16-4940-00428

Broadview

6.0 13-4940-00233

Broadvox

5.0 09-4940-00078_2

BT Wholesale

6.0 SP3

15-4940-00387

BT Wholesale (WSIPT) and Global Services

6.0 SP3

15-4940-00397


31

Provider Status MSA

Member Level

Rel Config Guide

Century Link

6.0 SP1

15-4940-00408

Earthlink

5.0 11-4940-00180

Engin

6.0 SP1

14-4940-00332

Frontier

5.1 PR3

12-4940-00210

Fuse3

4.0 11-4940-00163

Fusion

6.1 15-4940-00419

G12

6.0 SP3

15-4940-00398

Gamma

5.1 09-5159-00043_2

Global Crossing

5.0 11-4940-00173

HIPCOM

4.0 10-4940-00132_2

Integra

4.0 10-4940-00149

Level 3

5 12-4940-00194

Mitel NetSolutions

Various

MTS Allstream

5 09-4940-00096_3

MTS Allstream w/MBG via MPLS

6.0 SP2

15-4940-00357


32

Provider Status MSA

Member Level

Rel Config Guide

MTS Allstream

(no MBG) 6.0

SP1 14-4940-00340

MTS Allstream wo/MBG via MPLS

6.0 SP1

15-4940-00358

nexVortex

6.0 SP3

15-4940-00410

Paetec - Broadsoft

4.0 10-4940-00112_3

TalkTalk Business (Opal)

4.0 10-4940-00148

Telstra

6.0 13-4940-00268

Time Warner (TW Telecom)

6.0 14-4940-00288

Time Warner Cable

6.0 SP2

15-4940-00364

Voiceflex

3.1 09-5159-00042

WCI

3.2 10.4940-00101

Windstream

6.0 10-4940-00103_2

Windstream/Nuvox

4.0 10-4940-00150

XO Communications

6.1 10-4940-00106_6

ZIP Telecom 6.1 16-4940-00420


33

SIP Devices


SIP Devices Model MiVO Rel

Status MSA Member

Level Config Guide

Algo 8180 5.1

11-4940-00166_4

Algo 8028 5.0

12-4940-00208_3

Ascom IP DECT 6.0

14-4940-00311

Ascom I62 6.0

14-4940-00310

Aastra 67xx 6.0

14-4940-00301

Aastra 68xx 6.0

14-4940-00305

Aastra SIP

DECT 6.0

14-4940-00308

Citel Portico 5.0

11-5159-00076_3

CounterPath Bria

(MAC) 5

12-4940-00199_3

CounterPath X-Lite (Win)

5.1

11-5159-00075_4

CounterPath X-Lite (MAC)

5.1

12-4940-00206_3

Linksys SPA122 5.1 SP4

13-4940-00258_3

Polycom Sound

Station IP 5000

4.0

11-4940-00157


34

SIP Devices Model MiVO Rel

Status MSA Member

Level Config Guide

Polycom Sound

Station IP 7000

4.0

11-4940-00158_3

Polycom 8020/803

0 5.0

11-5159-00068_4

Polycom Spectralink

8450 5.0

11-4940-00177_3


35

SIP Gateways

Following is a list of Certified SIP Gateways in Alphabetical order.

Gateway Model MiVO Rel Status MSA

Member Level

Config Guide

Audiocodes MP118 6.0

10-4940-00114_3

Linksys SPA2102 4.0

10-4940-00144_3

Media 5 Mediatrix

3XXX Series

Media 5 Mediatrix

4100 series 4.0

10-4940-00145_3

Mitel TA7102i

(Mediatrix 4102)

6.0 SP2

15-4940-00373

Mitel TA7104i

(Mediatrix C710)

6.0 SP2

15-4940-00372_2

VOPTech VG1042 5

11-5156-00070


36

SIP Firewall / Enterprise Session Border Controller

Following is a list of Certified SIP Firewalls in Alphabetical order.

Vendor Product Version

MiVO Rel

Status MSA

Member Level

Config Guide

Mitel

Multi-Protocol Border

Gateway (MBG)

5.0

Refer to service/device specific reference guide

Mitel MiVB 6.0

09-5159-00038_6


37

SIP Applications and Servers


Vendor Product Version Status MSA Member

Level Config Guide

Benbria BlazeCast

Paging

Benbria BlazeCast

Paging Server

T6.1.4

14-4940-00328

GFI GFI FaxMaker

15.0 5.1

12-4940-00224

Voice4Net ePBX and

EBS Server 5.0

12-4940-00204


38

Enterprise SIP Servers

Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above.


MiVO Rel

Status MSA Member

Level Config Guide

Aastra A400 6.0

14-4940-00341

Broadsoft 20 SP1 6.0

14-4940-00335

Metaswitch 7.3 5.0

11-4940-00184

Mitel 3300

Rel 10 3.2

09-5159-00038

Nortel BCM 50 5.0

11-4940-00170


39

MiVoice Office 250 OAI Compatibility

The following list the OAI Interops that have been completed on MiVoice Office 250.


Level


Status

MiVO 250 Rel


Hansen Software Corporation

CASH+ V3.0

N/A

OAISYS Tracer/Talkument

4.0 6.2.1230 11-5159-00066

Trisys, Inc. Tapit Nova

N/A

Trisys, Inc. Tapit Call Accounting

N/A

Xarios Ltd. Xarios Application

Server V2 - U.S. & UK

3.1 /3.2 2.0.1.0b /2.1.1416.1


Xarios Ltd. Campaign Manager 3.2 3.0.1692.1

Xarios Ltd. Xarios Phone Manage

6.0 4.0 Contact MSA ([email protected])

Xarios Ltd. Xarios Dialer - U.S.


Xarios Ltd. Xarios Call Recorder - Express, Professional

& Team Leader Contact MSA

([email protected])

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/15F5EACCF06C2A008525758C007BB7A7?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/8DC0C7083C8AC8138525773D005AA874?OpenDocument


http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/C5ACF07E4F521D1F852575E100799925?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/C5ACF07E4F521D1F852575E100799925?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/91119259FAC6BCBD852575E1007A2909?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/E71E770CF5184290852575E1007A875B?OpenDocument

http://domino1.mitel.com/internet/CTAppCatalog.nsf/productByID/47A7778164215E52852573F6005362C7?OpenDocument




40

MiVoice MX-ONE Certifications

These sections list all the Interops that have been done on MiVoice MXONE. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

MiVoice MX-ONE SIP Devices


SIP Devices Model MX-ONE Rel Status Config Guide

Ascom i62 6.0 SP2

16-4940-00431

Ascom Myco R3 6.0 SP2 16-4940-00430


41

MiVoice MX-ONE SIP Application Compatibility


Vendor Product Version

MX-ONE Rel

Status MSA

Member Level

Config Guide

Druid Raemis Private Mobile

1.5 6.0 SP2

15-4940-00404


42

3000 Certifications

These sections list all the Interops that have been done on the Mitel 3000. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

3000 SIP Compatibility

The following list the SIP Interops that have been completed on the 3000.


Following is a list of Certified SIP Service Providers in Alphabetical order.

Provider Status MSA

Member Level

Rel Config Guide

Windstream

6.01 899

10-4940-00115

Windstream/Nuvox

6.01 899

10-4940-00153


43

Video Certifications

These sections list all the video/audio interops that have been done with the MiVoice Video Unit and MiVoice Conference Unit devices. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

Following is a list of Certified SIP Video Devices and Service in Alphabetical order.

Device / Service Product Status MSA

Member Level

MiVB Rel

Config Guide

Alcatel-Lucent ALU

14-4940-00336

Aastra A5000

14-4940-00348

Aastra ClearSpan

15-4940-00354

Asterisk Asterisk

NOW

14-4940-00353

Avaya Aura

13-4940-00229

Avaya Session Manager

13-4940-00267

Bluejeans

13-4940-00269

Broadsoft

13-4940-00283

Broadview MBG Silouette

13-4940-00234

Cisco Call Manager

13-4940-00231

Cisco Telepresence

VCS

14-4940-00345

CounterPath Bria

14-4940-00292


44

Device / Service Product Status MSA

Member Level

MiVB Rel

Config Guide

LifeSize Express 220

5.0 SP2

12-4940-00221_2

LifeSize Icon

6.0 SP1

13-4940-00270

Magor WorkSpace

5.0 SP1

12-4940-00223

Metaswitch

15-4940-00355

Microsoft Lync

PRE 4.0 15-4940-00395

Mitel Aastra A5000

14-4940-00348

Polycom HDX

6.0 12-4940-00213_3

Siemens OpenScape

14-4940-00307

Vidtel Connect and

Meet-Me

6.0 13-4940-00254

Vidyo Conference

Server

5.0 SP2 PR1

12-4940-00214

Vidyo Vidyoway

7.1 PR1

13-4940-00228_3

Zoom Cloud Video

PRE 4.0

15-4940-00392


45

Mitel sets 3rd Party SIP Certifications

This sections list all the 3rd Party certifications for the Mitel SIP 53XX series sets.

Service Version Sets Ver Status Description Config Guide

Broadsoft R21 SP1 TA710xi Dwg 2.0.33.618

16-4940-00432

Broadsoft R21 SP1 TA710xi Dwg 2.0.33.618

Device

Management 16-4940-00432

Broadsoft R19 SP1 53XX

13-4940-00272_2

Broadsoft R19 SP1 53XX

Device

Management 13-4940-00272_2

Broadsoft R21 SP1 68XX 4.1

15-4940-00407

Broadsoft R21 SP1 SIP-DECT RFP12/112

3.55

15-4940-00416

Metaswtich 8.0 53XX

14-4940-00315

Metaswtich 8.0 53XX

Device

Management 14-4940-00316

Metaswtich 8.0 Aastra SIP-

DECT

15-4940-00385

Metaswitch 9.1 68XX 4.1

15-4940-00391

Verizon 17 sp2 Aastra 68XX

15-4940-00383


46

Appendix A

Mitel Interop Certification Levels

The following describes the certification levels that Mitel applies to 3PP products and services.

“Mitel-Approved Test” (MAT) Certification.

Applies only for MSA Gold Preferred member products/services (i.e., 3PP solutions resold by Mitel). MAT certification utilizes a Mitel-approved testplan for the product/service category, which may be customized as necessary for the specific member product/service. MAT involves testing and/or validation by Mitel of the interface points between the Mitel platform and 3PP product/service, and may also include select evaluation of functional capabilities and documentation. Any limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. Nonetheless, it is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. MAT is reserved for key strategic components of the Mitel 3PP portfolio for which Mitel assumes a significant degree of responsibility for support, often acting as the interface between the customer and the 3PP as necessary.

“Mitel-Qualified Test” (MQT) Certification”

Applies for various types of MSA member products/services, where a Mitel regional sales organization and the MSA member have mutually agreed to pursue Mitel certification in support of joint business opportunities. MQT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to deploy the solution at a customer site, subject in some cases to certain restrictions or limitations. Any such restrictions or limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. An MQT designation does not in any way imply that all functionality of the MSA member product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the MSA member and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Support for the integrated solution will be provided jointly by the sponsoring regional Mitel sales organization and the MSA member – please refer to the Mitel Config Guide for further information.

“Mitel-Compatible Test” (MCT) Certification.

Applies for MSA Developer and MSA Preferred member products/services, where the MSA member has optionally elected to pursue Mitel certification, as well as for certain other 3PP products/services where Mitel unilaterally elects to certify interoperability. MCT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the


47

product/service category, and determined that the interop was sufficiently successful to declare MCT certification. Any limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. An MCT designation does not in any way imply that all functionality of the 3PP product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Mitel Product Support will provide support assistance related to the interop, but issues unique or specific to the 3PP will be referred to the 3PP as appropriate.

“Self-Assessment Test” (SAT) Certification.

Denotes that the 3PP provider of the product/service has performed the interop testing they deem necessary to interoperate successfully with the Mitel platform, and has asserted to Mitel that the interop was successful. While the 3PP may provide interop documentation to Mitel for informal review and archiving, Mitel does not formally review or approve the 3PP SAT results. Completion of SAT is generally a prerequisite for a 3PP to pursue MCT or MAT certification activities with Mitel. All support requests related to the SAT interop are referred by Mitel Product Support directly to the 3PP, as they are the ones making the assertion of compatibility, not Mitel.

For informational purposes only, field-assessed means that the product/service has been reported to have been tested and/or used successfully in the field, though available details of such testing may be limited or vary widely. Mitel Product Support does NOT apply to field-assessed interops.

Mitel Solutions Alliance Membership (MSA) Levels

MSA is a comprehensive program enabling a wide range of 3PPs to successfully create products and services that integrate and/or interoperate with Mitel’s core business communications portfolio. It also aids in creating awareness of these products and services among Mitel retail channel sales partners and end customers. Through MSA, Mitel builds alliances with those 3PPs that share and complement our market vision, and can help us implement it rapidly and successfully. By joining MSA, 3PP members gain access to Mitel development tools, support, test resources, and marketing channels needed to deliver quality integrated solutions to Mitel customers. MSA offers the following primary membership levels.

This level is the entry point into the MSA program for all members, enabling both the Mitel vendor partner ecology as well as end-customer integration projects.


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For vendors and other partners whose products, solutions or services are resold by Mitel. They require and existing Developer membership, and sponsorship by one or more Mitel stakeholders, and receive all MSA Developer benefits, plus additional benefits including greater channel visibility. Because products from these partners are sold and supported by Mitel into our channel sales organizations, additional business and technical requirements apply, as determined by the internal Mitel sponsor.

Members at this level bring strategic or specialized value to Mitel. They require an existing Developer membership, and sponsorship by one or more Mitel stakeholders, and receive all Developer Partner benefits plus additional benefits including extensive collaboration and go-to-market support from Mitel Product Line Management.


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Documents

MITEL SIP CoE Technicalebiz.mitel.com/images/sipcoe/SIP_CoE.pdfMITEL – SIP CoE Technical Reference Guide. ii NOTICE The information contained in this document is believed to be accurate