Mitchell Davis (414) 745 2129 mitchell.davis05@yahoo.com

Education

Lane College Jackson, TN B.S. in Computer Science Graduation Date: June 2010

Technology Summary

Objective: Seeking an IT Support position within a company which requires me to utilize my knowledge. skills, abilities and, experience in the Information Technology field to ensure the company's success.

Systems: Windows XP, Windows 7, Windows Vista, Mac OSSoftware: MS Office 2003-2010, Adobe, Active Directory, IT Client Manager, KACE, Taleo, Dameware Remote

Software, Citrix., EMC RSA token. Carevoyant , Cerner , Homecare Homebase, Consolo .Languages: Visual Basic, C+, C#Skills: PC Imaging, PC Repair, Configuration, Active Directory and, Citrix, Cisco Phone Systems.

Experience

Application Support 1 –Hospice Compassus January 2016-Present Brentwood, TNProviding Application Support to end users on EMR systems Such as Consolo , HCHB, Cerner and Carevoyant ,Resetting password and Setting up accounts and permissions and providing technical support in the windows environment . Managing Tickets and managing Projects and meeting the deadline in a timely matter .Providing Network and Mobile Support and for the end users . Trains end users or technical support staff in a classroom environment and using Webinar and remote control software in use and support of hardware, software and telephony platforms.

Desktop Support -WEX-Fleet One /Seaglass April 2015-Januray 2016 Antioch, TNPC hardware support for end user support in Windows desktop environment. Resetting passwords in Active Directory, also troubleshooting network issues with end users and supporting remote users that work offsite. Supporting all types of platforms such as Windows XP and Windows 7. Responsible for Desktop Roll-Out project, software integration and, equipment inventory. Experienced in monitoring tickets and resolving them in priority order.

IT Support Coordinator -Willis June 2013 –March 2015 Nashville, TNPC hardware support/networking, end-user support in Windows Desktop Operating System, Active Directory environment. Experienced in use and installation of PC operating systems and MS Office applications. Understanding of PC and Local Area Network technologies from an end-user support perspective. Possess strong interpersonal and documentation skills.

Helpdesk Analyst/PC Support Fisk University-August 2013 – April 2014 Nashville, TNAbility to troubleshoot PC Software, networking for end-users and Students in Windows Desktop Operating System/ Active Directory environment. Performing installations of PC operating systems and MS Office applications. Understanding PC and Local Area Network technologies from an end-user support and student support perspective. Possess strong interpersonal and documentation skills. Capable of performing multiple troubleshooting steps to resolve issues in a timely manner.

August 2012 –June 2013 Dell-Apex/–Helpdesk Support Analyst Antioch, TNUser support on company supported computer applications and platforms for Boeing Enterprise. Performing Tier 1 support. Troubleshooting proprietary software and Windows Operating Systems. Imaging PC, desktop support, monitoring system processes, backups for errors and, normal/abnormal completion across different platforms. Also, assisted in unlocking passwords and resetting employee accounts for user purposes.

August 2011- April 2012 Mapco Express-Insight Global, IT Support Analyst/Desktop Support Nashville, TNUser support on company supported computer applications and platforms. Performing Tier 1 and Tier 2 troubleshooting problems and advice on the appropriate action by using basic SQL statements to retrieve data. Imaging PC and Desktop

Support, operating and monitoring system processes and backups for errors and normal/abnormal completion across different platforms. Also Unlocking Passwords and Resetting Employee accounts for user purposes.

February 2011-August 2011 Assurion- Staffmark , Technical Support Antioch, TNProviding Customer Service and Tier 1 Troubleshooting on Mobile devices, IPhones and MacBook Laptops, Mi-FIi cards and, filing mobile insurance claims.

Internships/IT Projects

June 2012-July 2012, Health Care Management Systems, Software Support Franklin, TNInstalling security software and upgrading PC/Laptops Using intermediate planning skills and technical knowledge performs semi-complex, relatively varied tasks to provide technical support for the security software.

2005-2006 City of Milwaukee IT Learn to Earn Summer Program, Data Entry Milwaukee, WIEntering and providing data for the city of Milwaukee, WI, Keeping track of information of files and proofread reports. Entering information into specific files or forms from recorded material, hand written pages or figures contained in printed files. Requesting further information for documents that are deemed incomplete. Verifying, correcting, deleting unnecessary data, or combining data from several sources.

Honors/Volunteer

Member of Phi Beta Sigma Fraternity Inc. Spring 2007, Habitat for Humanity 2007, YMCA 5k Walks/Run 2009-2010, Taste of Jackson (Jackson, TN) 2010, March of Dimes 2007-2010, UNCF Pre Alumni 2009-2010, Lane College Marching Band 2005-2008.