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experience, solutions, results 1
Misys & HCL – Excellence through Partnership
Tim Goodhind – Senior Director, Solution Consulting
30 November 2010
experience, solutions, results 22
Misys – In Summary
*Revenues from continuing operations for year
ended 31 May 2010 Exchange Rate: £1:$1.59
Market PositionAward-winning solutionsNo.1 in Capital Markets
Leader in BankingFirst mover in Open Source
Global FootprintCustomers in more than 120 countries,
36 Offices around the WorldOver 250 partners across the globe
Installed Base1,200 financial institutions, including
every one of the world’s top 50 banks
Substantial Expertise30 years experience providing solutions
to the financial services sector
$1.25bn revenues* (£782m)3,500+ employees,
Misys: Listed on LSE (MSY.L)
experience, solutions, results 3experience, solutions, results 3
Misys Solution Offering Unrivalled coverage of customer requirements
Universal, Retail and Wholesale Banking
Mortgages
Limits
Commercial Consumer
Syndication Leasing Loan Trading
Origination Collections
K
Lending WealthManagement
Channels
Branch Internet Mobile ATM / Point of Sale Call Centre
MIS / BI
Infrastructure
Process Design SOAProduct Lifecycle Management Interface Mgmt Operational
ReportingDocument & Image Mgmt
Security & Audit
Global 24/7Operations
Global CRM / Data Warehouse Global GL / ERP
Global Systems
Risk & Compliance
MarketRisk
CreditRisk
Operational Risk
Liquidity & ALM
Economic Capital
KYC/Monitoring
Treasury & Capital Markets
Treasury FX/MM
Structured Products
Cross Asset trading
Equities Fixed Income
DerivativesSupply Chain Mgt
LC’s
Factoring
Trade Services
Guarantees
SWIFT
RTGS
BACS/CHAPSSettlements
Sweeps
Money Transfers
Direct Debits& Credits
Domestic/Foreign
Payments & Messaging Cash Pooling
Collateral Mgmt
Products and Services
Fees &Charges
Current AccountsSavings / Deposits
InterestCalculations
ConsumerLending
experience, solutions, results 4
Misys Turnaround - Into the leadership phase
Healthcare
Treasury & Capital Markets
Banking
4
Gartner leadership quadrantMicrosoft cloudpartnership BankFusion patent
Sell side leader
Buy side leader: Sophis acquisition
Value crystallised by sale of Allscripts and return of capital
Lead
Get Fit
Lead
Lead
Get Fit
Win More
Get FitWin More
Win More
experience, solutions, results 5
The 360 Degree Partnership
Internal Systems & Infrastructure• Data Centre consolidation/operation• MISAP Programme• Remote Infrastructure management• Application support (SFDC)
Product Engineering/Delivery• Co-development fixed and flexible
resourcing (Banking/Capital Markets)• Over 150 FTEs • Quality improvements/testing • Upgrade factories/solution centres• CoE for Mobile/Summit Solutions
experience, solutions, results 6experience, solutions, results 6experience, solutions, results 6
Partnering to win and lead
Dep
th o
frel
atio
nshi
p
CustomerValue
Value Net
Customer Value
PropositionAgent
DeliveryPartner
SolutionPartner
TechnologyPartner
Influencer/ Consultant
System Integrators
Reach
Scale
Depth
Co-investing with our partner network to expand coverage
Extending our support and implementation resource
Driving deeper customer relationships with full-service partners
One team in front of the customer
The combination of Misys market leading applications and HCL’s world class process and outsource knowledge will enable us to be more responsive in reacting to our customers’ needs, lower the total cost of ownership or our solutions without compromising on quality.
experience, solutions, results 7
The 360 Degree Partnership
Internal Systems & Infrastructure• Data Centre consolidation/operation• MISAP Programme• Remote Infrastructure management• Application support (SFDC)
Product Engineering/Delivery• Co-development fixed and flexible
resourcing (Banking/Capital Markets)• Over 150 FTEs • Quality improvements/testing • Upgrade factories/solution centres• CoE for Mobile/Summit Solutions
GTM Relationship• Created in APAC Nov 2008, extended
to Europe/Americas• Integrated loan solution with HCL’s
capital stream solution.• Double digit engagements • Double digit millions of value for both
partners
Proposition Development• Managed Services Offering• Target Operating Model • Ring Fence Development Team• Regression Testing & Ring Fence• Global scale and coverage model• Increase implementation efficiency
experience, solutions, results 8
Delivering Customer Value
End To End Delivery Minimise project risk
Speed to MarketRelationship
Unique Consortium valueResource scale & skills
Consortium:Partner:Program Managment, BPRHCL:Interfaces, data migration, testingMisys:SMEs; solution owner
Multi-million; multi-year engagement Significant payback for customer
c.3,000 Mandaysc.22 team C 2/3 year multi phase projectGlobal (London, NY, Asia)
Leap in STP rates/speed of exception handling10 x Volume Processing
Consolidated Infrastructure Packaged rather than bespoke
Consolidated support model
DecisionCriteria
Key Objectives
ConsortiumRole
Financial Metrics
DeliveryMetrics
Platform for further engagements
CompetitionErnst & Young / Infosys
IBM / Calypso
experience, solutions, results 9experience, solutions, results 9
Results
80
100
120
140
160
180
2007 2008 2009 2010
Banking
TCM
Misys
• 30% Cost Reduction from Data Centre Consolidation under budget with improved quality• Implementation of SAP enabled back office system consolidation• Significant quality improvement and reduction in maintenance backlog by 250%• Embedded development team enabling faster development and customer responsiveness• Increased R&D Spend by 40% (£30m) in 3 years • Created new service propositions and joint customer engagement driving incremental revenue
>£20m• Increased customer value and capability
Customer Satisfaction IndexMisys Group =100 in May 2007
18% compound improvement
experience, solutions, results 10
Lessons Learned
• Alignment of expectations/metrics and goals• Focus on the customer proposition• Opportunities critical to driving engagement • Bottom up as important as top down engagement• Standard approaches/common language matters• Partners are not customers
experience, solutions, results 11
experience, solutions, results