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GET TO KNOW YOUR HELP DESK Mission Statement and Goals
• The Help Desk’s mission is to effectively and efficiently support the technological needs and
infrastructure of MVAC. The Help Desk provides the highest level of customer satisfaction and works quickly to resolve reported IT problems.
• The Goals of the Help Desk are:
To provide a single Point of contact for IT- related problems within MVAC. To successfully resolve all relevant, reported problems in a timely, professional manner. To help all MVAC employees use technology to the fullest extent possible. To maintain the level of technical proficiency and expertise needed to resolve the majority of employees’ IT problems. The Help Desk is here to support YOU.
IT Operations Help Desk and Network Administration
Your Help Desk Staff And Help Desk Services
• Single point of Contact • The Help Desk serves as the primary contact for all problems related to MVAC’s computer,
network and telecommunication systems. When applicable, the Help Desk will route problems to other groups within the IT Operations department.
• Desktop Support • The Help Desk provides support for all MVAC desktop hardware, software and network
connectivity.
How to contact the Help Desk
Kathy LeifermanNetwork Administrator
(507) [email protected]
Terrie ReedComputer System Coordinator
Shawn HonkenComputer Systems Assistant
((507) [email protected]
Help Desk Hours of Operation • Normal hours of operation: 8:00 A.M. to 4:30 P.M. Monday through Friday Please review below Location, Topic to discuss and contacts as listed and select by the number value of who to contact 1st, 2nd, 3rd or in some cases 4th. Administrative Office Contacts
Staff with office space located at the MVAC Administrative Office - All Departments Main Office e-mail 1) Kathy Leiferman 2) Terrie Reed 3) Shawn Honken Hardware Concerns 1) Terrie Reed 2) Shawn Honken 3) Kathy Leiferman Software Concerns 1) Terrie Reed 2) Shawn Honken 3) Kathy Leiferman Connectivity 1) Kathy Leiferman 2) Terrie Reed 3) Shawn Honken County Office Contacts -
Staff with office space located within a County Office or Co-located with a WFC - All Departments
County Office e-mail 1) Shawn Honken 2) Terrie Reed 3) Kathy Leiferman Hardware Concerns 1) Shawn Honken 2) Terrie Reed 3) Kathy Leiferman Software Concerns 1) Shawn Honken 2) Terrie Reed 3) Kathy Leiferman **Connectivity 1) Shawn Honken 2) Terrie Reed 3) Kathy Leiferman HS Office Contacts Review Head Start Department Provided Procedures
HS Staff with office space not located at the MVAC Administrative Office Office e-mail 1) SysAid 2) Shawn Honken 3) Terrie Reed 4) Kathy Leiferman Hardware Concerns 1) SysAid 2) Shawn Honken 3) Terrie Reed 4) Kathy Leiferman Software Concerns 1) SysAid 2) Shawn Honken 3) Terrie Reed 4) Kathy Leiferman Connectivity 1) Shawn Honken 2) Terrie Reed 3) Kathy Leiferman **Connectivity If your Internet services are provider through a school or company your office is co-located in, the information technology department at that location may need to be contacted prior to contacting MVAC staff.
