Miscellaneous Collection (mCollect)

Miscellaneous Collection

(mCollect) User Hand Book

“e-Chhawani”

Online Management of Cantonment Boards

Submitted by

Version 2.0

07th Nov 2020

mCollect User Hand Book

Project Name e-CHHAWANI Page 2

INDEX

1. About this Manual 4

2. Process 5

3. Modules 7

3.1 General Function 7

3.1.1 Login (Employee) 7

3.1.2 Registration and Login (Citizen) 9

3.1.3 Edit Profile 14

3.1.3.1 Updating Name, Phone no. and Email id 14

3.1.3.2 Uploading Profile Photo 15

3.1.3.3 Change Password (Employee) 16

3.1.4 Recover Forgot Password-Employee 17

3.2 Challan/Bill Generation (Employee) 19

3.3 Download/Print Bill (Employee/Citizen) 22

3.4 Payment Collection (Employee) 23

3.5 Payment (Citizen) 26

3.6 Download/Print Receipt (Employee/Citizen) 28

3.7 Search Bill (Employee) 29

3.8 Search Bill (Citizen) 31

3.9 Search Receipt (Employee) 32

3.10 Search Receipt (Citizen) 33

3.11 Update Challan (Employee) 34

3.12 Cancel Challan (Employee) 38

3.13 Dashboards and Report 43

3.13.1 Dashboard 43

3.13.2 Reports 44

3.13.2.1 mCollect CB Receipt Register Report 44

3.13.2.2 mCollect Business Service Collection 47

3.13.2.3 mCollect Consumer Receipts 48

3.13.2.4 CB Level Misc Collect Receipt Register 50

3.13.2.5 CB Level Misc Collect Total Receipt 51



3.13.2.6 Unpaid Challan Register 52

3.14 General Features 54



1. About this Manual

The purpose of this document is to give an overview of the Miscellaneous Collection (mCollect)

to all stakeholders. mCollect is an application in which CB employees can generate challan,

search/download/update/cancel challan/bill, collect any miscellaneous tax or fee from the

citizens and search/download the receipts. The citizens can also search/download the

challan/bill, do the payment and search/download the payment receipts. mCollect helps CBs to

eliminate the use of manual receipt (G8-receipt) to capture miscellaneous payments at the

counter and on the field. It also streamlines the end of day collection process in the CBs by

digitizing all payment streams. The platform is available for use through both mediums’ web and

mobile.



2. Process





3. Modules

The mCollect product features can be broadly classified as the following modules:

a. General Function

Login (Employee)

Registration and Login (Citizen)

Edit Profile

Recover Forgot Password

b. Challan/Bill Generation (Employee)

c. Download/Print Challan/Bill (Employee/Citizen)

d. Payment Collection (Employee)

e. Payment (Citizen)

f. Search Bill (Employee/Citizen)

g. Search Receipt (Employee/Citizen)

h. Download/Print Receipt (Employee/Citizen)

i. Update Challan (Employee)

j. Cancel Challan (Employee)

k. Dashboards and Reports

l. General Features

3.1 General Function

3.1.1 Login (Employee)

1. The employee clicks on the link below to login to the system:

https://echhawani.gov.in/employee

2. The employee lands on the language selection screen after clicking the link above. User

selects the language preference to continue to the login screen.

https://echawanni.gov.in/employee



3. Select the language and click “CONTINUE” option to move forward to login screen.

4. After selecting language, the employee lands on the login screen. Credentials based Login

is provided for Employee which can be accessed through Web/Mobile.



5. On the Login screen, enter the credentials (Username/Password/Cantonment) and click

“LOGIN” to login into the application.

3.1.2 Registration and Login (Citizen)

1. Click on the link below for citizen login:



https://echhawani.gov.in/citizen

2. The language selection screen is displayed. Selects the language preference to continue to

login screen.

3. After selecting language, click “CONTINUE” option to move forward to login screen.

https://echawanni.gov.in/employee



4. Registration of citizen details:

a. To register, enter details such as Mobile Number, Name and Cantonment Board and

click on “CONTINUE”.

b. An OTP will be sent on the registered mobile number. Enters the OTP and clicks on

“GET STARTED” to access various services.



5. Citizen Login:

a. If the citizen is already registered, on the Login screen, select the “LOGIN” option to

login into the application. OTP based Login is provided which can be accessed through

Web/Mobile.



b. Enter the mobile number and click on “CONTINUE”. An OTP will be sent on the given

mobile number.

c. After receiving the OTP, enter the OTP and click on “GET STARTED” to access various

services.



3.1.3 Edit Profile

After login, follow the steps shown below to edit your profile. You can:

1. Upload profile photo 2. Capture/update mobile number 3. Capture/update email ID

4. Update Password

3.1.3.1 Updating Name, Phone no. and Email id

1. Select the “Edit Profile” option from the top right position of the screen. On selecting this

option, “Edit Profile” page is displayed. Here, he/she can upload a new profile picture, edit

his/her name, phone no. and Email Id.



2. Edit the required details and click on “SAVE” to save the edited details.

3.1.3.2 Uploading Profile Photo

1. On clicking the camera icon, two options appear: “Gallery” and “Remove”.



2. Click on “Remove” to remove the present profile picture.Clicks on “Gallery” to upload a

new picture from the computer.

3. Once editing of the profile is completed, click on “SAVE” button in the bottom right of the

page to save the changes.

3.1.3.3 Change Password (Employee)

1. Click on the “CHANGE PASSWORD” option to change the password.



2. Enter the current and new password and click on “CHANGE PASSWORD” to save the

changes.

3.1.4 Recover Forgot Password-Employee

1. To recover the forgot password, click the “FORGOT PASSWORD” option in the login

screen.



2. Enter the registered mobile number and Cantonment Board details.Click on “CONTINUE”

to receive the credential details.



3. Credentials will be sent on the entered mobile number. Using the same, an employee can

login to the application.

3.2 Challan/Bill Generation (Employee)

1. After employee login, the system displays the home screen, wherein mCollect services can

be availed. On the home page, click on the " Challan System" option in the left menu panel

or “Challan System” card in the central panel.

System displays following screen to fill the details.

The following are the fields for which details are to be entered:

Field Name Description



Consumer Name* Consumer’s Name

Mobile No.* Consumer’s Mobile no.

Door/House No.* Address

Building/Colony Name

Address

Street Name Address

Mohalla* Address

Service Category* Category to which the service belongs to

Service Type* What is the service

From Date* The date when the service utilization has to be started

To Date* The date when the service utilization has to end

Comments Any comments which the employee would like to enter

* mandatory fields

On selection of the Service Type, 5 more fields for which the fee has to be collected is

displayed:

a. Fee: enter the fee amount which is applicable for the particular service being used.

b. Field Fee: if there is any fee for field inspection which has to be incorporated.

c. CGST and SGST: Enter the Central and State Goods and service tax as applicable on

the service being used.

d. Security Deposit: if there is any deposit fee which has to be incorporated.

User enters the consumer and service details and clicks ‘GENERATE CHALLAN’ button:



System displays notification & notification will be sent on registered mobile number/email.



3.3 Download/Print Bill (Employee/Citizen)

As the challan is generated the below screen appears. The challan/bill can be

downloaded/printed by clicking the ‘DOWNLOAD’ and ‘PRINT’ button

Standard format for Challan/Bill



Citizen can also download the bill without login into the system via payment link received

through message / mail or can download the bill by login into the system and searching the bill.

Employee can also download the bill by login into the system and searching the bill.

3.4 Payment Collection (Employee)

After Challan generation, employee selects ‘’ ‘GO TO HOME’ option to go to home screen and

‘PROCEED TO PAYMENT’ option to proceed for payment or Payment can also be done

afterwards by employee by means of searching the challan and proceed for payment.

I. Employee Selects ‘PROCEED TO PAYMENT’ option.



User selects ‘PROCEED TO PAYMENT’ option to proceed for payment.

System displays the total fee and the various payment modes.

The consumer can pay by CASH/Cheque/Credit/Debit Card/NEFT/RTGS.

After entering the payment details, select “GENERATE RECEIPT” button for payment.



Please note:

a. The payment for the service can either be done by the owner or anybody else which can

be selected from the drop down of the Paid By field.

b. Payment can be collected by Counter employee.

After payment, payment receipt number is generated and notification about payment is

displayed. Also, the notification will be sent on the registered Mobile Number/Email of the citizen

and payer mobile number (if payment done by other).

II. Payment can also be made by Employee by searching the challan and proceed for

payment. Refer Section 3.7.



3.5 Payment (Citizen)

Citizen can also pay the bill without login into the system via payment link received through

message / mail or can pay the bill by login into the system and searching the bill.

Citizen selects ‘BillGenie’ option to search the bill/challan.

Citizen enters search criteria and click on ‘Search’ button.

System displays the search results.

Citizen selects ‘PAY’ option to do payment through payment gateway.



System displays payment details. User selects ‘Make Payment’ option to do payment.

Citizen add the payment details.

After payment, system displays notification and notification will be sent to registered mobile

no/mail.



3.6 Download/Print Receipt (Employee/Citizen)

As the payment is made the below screen appears. The receipt can be downloaded/printed by

clicking the ‘DOWNLOAD’ and ‘PRINT’ button.

Standard format for Receipt

Citizen can also download the receipt without login into the system (with OTP) via receipt

download link received through message / mail or can download the receipt by login into the

system and searching the receipt.

Employee can also download the receipt by login into the system and searching the receipt.



3.7 Search Bill (Employee)

On the home page, employee clicks on the " Challan System" option in the left menu panel or

“Challan System” card in the central panel.

System displays following screen to fill the details.

Employee Selects ‘PAY CHALLAN’ Option to search Challan and do collection.



Following search challan screen appears.

System displays following screen wherein employee enters search criteria and click on ‘Search’

button.




Employee can further download the bill by selecting bill from ‘Bill No.’ link.

If amount is paid, receipt can be downloaded by selecting ‘DOWNLOAD RECEIPT’

option in of ‘Action’ column.

If amount is not paid, employee can pay by selecting ‘PAY’ option in of ‘Action’ column.

After search, resulted bills can be grouped by selecting ‘GROUP BILLS’ option.

3.8 Search Bill (Citizen)

Citizen selects ‘BillGenie’ option to search the bill/challan.

Citizen enters search criteria and click on ‘Search’ button.




Citizen can further download the bill by selecting bill from ‘Bill No.’ link.

If amount is paid, receipt can be downloaded by selecting ‘DOWNLOAD RECEIPT’

option in of ‘Action’ column.

If amount is not paid, employee can pay by selecting ‘PAY’ option in of ‘Action’ column.

3.9 Search Receipt (Employee)

Employee can search the receipt by selecting ‘Receipt’ option of Challan System menu

available in left card.



System displays following screen wherein employee enters search criteria and click on

‘SEARCH’ button.

System display the search result.

Employee can further download/print the receipt by selecting bill from ‘Receipt No.’ link.

3.10 Search Receipt (Citizen)

Citizen can search the receipt by selecting "Receipts" tab in the left menu panel.

System displays following screen wherein citizen enters search criteria and click on ‘Search’

button.



System display the search result.

Citizen can further download/print the receipt by selecting bill from ‘Receipt No.’ link.

3.11 Update Challan (Employee)

The facility is provided for the employee to update the unpaid Challan because of any reason.

User selects the ‘Challan System’ in the left or center card of home page.

On selecting ‘Challan System’, following screen appears. User selects ‘EDIT CHALLAN’ option

to search the challan that needs to be updated.

On selecting ‘EDIT CHALLAN’, following screen appears.



User enters the Challan No and other parameters and clicks on ‘SEARCH’ to search the challan

that needs to be updated.

On clicking on ‘SEARCH’, search result will be displayed.



User clicks on Challan No hyperlink to view the details and perform further operation. On

selecting Challan No, following screen appears.

User can select ‘DOWNLOAD’ / ‘PRINT’ option to download/print the challan or ‘UPDATE

CHALLAN’ option to update the challan. User selects ‘UPDATE CHALLAN’ option.

On selecting ‘UPDATE CHALLAN’, following Screen appears with editable fields enabled for

editing. Only Following fields are editable:

From Date, To Date Amount (Fee, Field Fee, CGST, SGST, Security Deposit) and Comments.



User updates the editable fields and selects ‘UPDATE CHALLAN’ to save the edited details.

System display notification screen along with the option for going to home screen, proceed for

payment, download /print updated challan.



3.12 Cancel Challan (Employee)

The facility is provided for the employee to cancel the unpaid Challan because of any reason.

User selects the ‘Challan System’ in the left or center card of home page.

On selecting ‘Challan System’, following screen appears. User selects ‘EDIT CHALLAN’ option

to search the challan that needs to be cancelled.

On selecting ‘EDIT CHALLAN’, following screen appears.



User enters the Challan No and other parameters and clicks on ‘SEARCH’ to search the challan

that needs to be cancelled.

On clicking on ‘SEARCH’, search result will be displayed.



User clicks on Challan No hyperlink to view the details and perform further operation. On

selecting Challan No, following screen appears.

User can select ‘DOWNLOAD’ / ‘PRINT’ option to download/print the challan or ‘CANCEL

CHALLAN’ option to cancel the challan. User selects ‘CANCEL CHALLAN’ option.

On selecting ‘CANCEL CHALLAN’, following Screen appears with option for user to enter the

Reason for cancellation. User enters the reason and clicks on ‘YES’ to cancel the Challan.



System display notification screen along with the option for going to home screen, download

/print cancelled challan.

User Selects the ‘DOWNLOAD’ option to downloaded the cancelled Challan.



On Selecting ‘DOWNLOAD’/’PRINT’ option, the challan will be displayed in following format:



3.13 Dashboards and Report

3.13.1 Dashboard

Administrators want to monitor the collection to drive and plan CB revenue targets. mCollect

offers a receipt register report and a Dashboard to view the data and make data driven

decisions.



3.13.2 Reports

1. The Report has the following filters: Collection Channel, Collection Mode, Service Type,

Date Range and Cantonment board.

2. To access the reports, click on the ‘mCollect Reports’ tab in the left menu panel.

3.13.2.1 mCollect CB Receipt Register Report

1. Click on ‘mCollect CB Receipt Register’, the following screen is displayed.

2. Enter the ‘From Date’ and ‘To Date’. Select the required Business Service and

Collector/Paid By Name (if required). If no Business Service and Collector/Paid By

Name is selected, the system will display the report for all the services and for all

collectors in the CB.

3. Click on the ‘Search’ option to view the report.

4. The report is displayed in the following format.



5. Click ‘Show (10) entries’ dropdown list, to view more than 10 entries in a page.

6. Enter the required text in the ‘Search’ field, to search within the report. The report is

updated based on the search text.

7. Click the ‘PDF’ option to download the report in .pdf format.



.

8. Sample report in pdf format is as shown below.

9. Click the ‘XLS’ option, to download the report in .xls format.

10. Sample report in xls format is as shown below.

11. To navigate through all the entries, click on the numbers provided in the bottom right

corner of the page.

12. Click on the ‘RESET’ option to reset the report search criteria.



3.13.2.2 mCollect Business Service Collection

1. Click on ‘mCollect Business Service Collection’, the following screen is displayed.

2. Enter the ‘From Date’ and ‘To Date’ (if required).






7. Click on the ‘PDF’ option to download the report in .pdf format.




9. Click on the ‘XLS’ option, to download the report in .xls format.


corner of the page.


3.13.2.3 mCollect Consumer Receipts

1. Click on ‘mCollect Consumer Receipts’, the following screen is displayed.

2. Enter the ‘From Date’, ‘To Date’ and ‘Collector Name’ (if required).












corner of the page.




3.13.2.4 CB Level Misc Collect Receipt Register

1. Click on ‘CB Level Misc Collect Receipts Register’, the following screen is displayed.

2. Enter the ‘From Date’, ‘To Date’ and ‘CB’ (if required).












corner of the page.


3.13.2.5 CB Level Misc Collect Total Receipt

1. Click on ‘CB Level Misc Collect Total Receipts’, the following screen is displayed.

2. Enter the ‘From Date’, ‘To Date’ and ‘CB’ (if required).












corner of the page.


3.13.2.6 Unpaid Challan Register

1. Click on ‘Unpaid Challan Register, the following screen is displayed.



2. Enter the search parameter such as ‘From Date’, ‘To Date’ and Business Service.












corner of the page.


3.14 General Features

Notifications: The system has the capability to send notifications to citizens through

SMS/Email. The notification is sent to the citizen at each workflow stage.

Documents

Miscellaneous Collection (mCollect)