Mis in ICICI Bank

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Management

Information

Systems

MIS in ICICI

Bank

RavindraKhandelwal3275


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INTRODUCTION

MANAGEMENT INFORMATION SYSTEM

Definition: A Management Information Systems (MIS) is

An integrated user machine system For providing information To support operations, management, analysis and decision making functions in an

Organization

The system utilizes

Computer hardware and software Manual procedures Models for analysis , planning , control and decision making A database

The development and management of information technology tools assists executives

and the general workforce in performing any tasks related to the processing of information.

MIS and business systems are especially useful in the collation of business data and the

production of reports to be used as tools for decision making.


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ABOUT THE COMPANY:

ICICI Bank started as a wholly owned subsidiary of ICICI Limited, an Indian

financial institution, in 1994. Four years later, when the company offered ICICI Bank's shares

to the public, ICICI's shareholding was reduced to 46%. In the year 2000, ICICI Bank offered

made an equity offering in the form of ADRs on the New York Stock Exchange (NYSE),

thereby becoming the first Indian company and the first bank or financial institution from

non-Japan Asia to be listed on the NYSE. In the next year, it acquired the Bank of Madura

Limited in an all-stock amalgamation. Later in the year and the next fiscal year, the bank

made secondary market sales to institutional investors.

With a change in the corporate structure and the budding competition in the Indian

Banking industry, the management of both ICICI and ICICI Bank were of the opinion that a

merger between the two entities would prove to be an essential step. It was in 2001 that the

Boards of Directors of ICICI and ICICI Bank sanctioned the amalgamation of ICICI and two

of its wholly-owned retail finance subsidiaries, ICICI Personal Financial Services Limited

and ICICI Capital Services Limited, with ICICI Bank. In the following year, the merger was

approved by its shareholders, the High Court of Gujarat at Ahmadabad as well as the High

Court of Judicature at Mumbai and the Reserve Bank of India.


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INFORMATION SYSTEM IN ICICI BANK:

MIS creates an evolution in whole world in every business and so in banking system.

Now in ICICI Bank with the help of MIS the daily transactions are recorded in branch

computers and these branch computers are then connected to the main head office server so

in this way they keep their daily process update on daily basis.

As Time is money, and due to IS ICICI Bank make thousands of transactions per day.

In fact, IS makes whole process much more quick, simple and reliable. Due to MIS

employees can easily connect with other branches, customer service got improved, online

banking emerged and lots of other benefits.

ICICI Online is an innovative Online Banking service that you can tailor to suit your

precise banking needs. It gives you convenient, round-the-clock banking services ranging

from day-to-day account transfer transactions to real-time valuable financial information.

Now you can manage your finances anytime, anywhere.

ORGANIZATION COMPUTING RESOURCES:

Software Resources:-

Following softwares are used for the functioning of our information system and

organization;

Application Software:-

Following application softwares are used in our organization and functioning of our

information system;

Microsoft Office NOD32 Anti-Virus Adobe Reader

System Software:-

Following application softwares are used in our organization and functioning of our

information system;


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Operating System (Windows XP and Linux) for PCs.

Windows 2003 server for mainframes.

Hardware Resources:-Following hardware resources are required for the functionality of IS and

organization:

Personal computers Canon Document Scanners HP Printers Networking cards

Currency counter Coin counters HP Digital Scanners Dell Mainframes

Computing Type:-

In ICICI bank, they are using client/server network because it is accessible and the

employees easily share the data and this network is cheaper than others and this is easilymaintainable and manageable. All the data save in main server or HUB and employees can

easily access it. This type of computing system provides an easy access and efficient flow of

data, which increase the functionality of organization.

ORGANIZATION TRANSACTION PROCESSING SYSTEM:

Transaction Processing System:

A Transaction Processing System (TPS) is a type of information system. TPSs collect,

store, modify, and retrieve the transactions of an organization. A transaction is an event that

generates or modifies data that is eventually stored in an information system. From a

technical perspective, a Transaction Processing System (or Transaction Processing Monitor)

monitors transaction programs, a special kind of programs. The essence of a transaction

program is that it manages data that must be left in a consistent state.


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TPS in ICICI bank:

Effective transaction processing system is working in ICICI bank that offer enterprise

the means to rapidly process transactions to ensure the smooth flow of data and the

progression of processes throughout the enterprise.

Payroll TPS

In ICICI Bank payroll TPS is designed to get information and record of the employ

and then to calculate his/her annual earning.

It gets information about the employee from the employees department and from

general ledger and send it to payroll TPS from where it links that information with theprevious record and prepare a report which is forwarded to management. Management takes

notice the LN record of the employees efficiency to work and may declare added bonus or

other incentive. This report is checked and approved by the branch manager after which

check is issued to the employee. And when that check is cashed, the record is updated in the

general ledger as well as the master payroll (HUB).

Employ

ee Data

General

Ledger

Payroll TPS

Payroll

Master File

Management

Reports

Check

Passes

by

Manage

Check

Issued to

Employee

General

Ledger


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Customer Identification:

In ICICI bank there is their own information management named software Virses is

working which is connected to NADRA. So if any new client wants to open an account in the

bank the system automatically send a request to NADRA to check and verify the customer ID

number. Which helps the management to identify whether he/she is using his original ID card

or not.

Employees Record :

All employees are supposed to login when they enter the bank and logout on leaving,

by tracing their thumb impressions on biometric device. This device is connected with the

HUB which continuously makes record of their hours spent in the bank. Moreover, the bank

has their own setup named LN which makes records of all the transactions made by an

employee. This helps management to monitor the working efficiency of an employee.

Input

ID #

Virses

Management

HUB

NADRA

(customer identification)

Employe

e Job

Login

Biometric Device

& LN

Employe

e Job

Logout


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Real time Banking:

In many circumstances the primary factor is speed. For example, when a customer

withdraws a sum of money from his or her account the transactions are processed and the

account balance updated as soon as possible, allowing both the bank and customer to keep

track of funds. The new transaction is send to LN. The LN enters the HUB where the

specified file is accessed. The updates are made entered there and finally the update is done.

Online Complains:

ICICI bank allows the customer the option of online complains. The customer submits

the online complain which is then processed by Customer Service TPS which is linked by

management and after the problem identification it is send to the concerned department.

New

Transaction

s, LN

HUB

Update

d

Customer

Queries

Customer

Service TPS

Identify

Problem

Send to

Concerne

d Dept.


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Advices:

As the records of all the customers are stored in main server (HUB) of ICICI bank, so

in case if someones account balance is getting near to zero the system automatically alert the

management about that. Then manager take manual action and send him/her the advice (a

letter, mail or phone call) to check the account balance.

Account Opening

This TPS is designed for opening a new account in the bank.

Input: Give bio data, NIC no., income, city name.

Process: Information send to the virses.

Output: new account opened in the bank.

Accou

nt Managemen

t

HUBAdvices Send

to Customer


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Online Activity

Purpose: Transfer funds with the organization.

Input: Concerned Branch code, city name, account title, amount & the transaction.

Process: The information will send to organization server (HUB).Output: Transfer of fund to the concerned branch.

Applica

nt Identification

Virses

A/

C

Customer

Service TPS

HUB

New

A/C

Opene

Custom

er

Customer

Service TPS

HUB

A/C

Dept

Fund

Trnsfr to

Concerne

d Branch


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ATM Card

Purpose: Easy with draw of cash.

Input: Give bio data, income summary, company name, NIC.

Process: NIC no. and bio data send to virses which directly linked to NADRA. If

information is correct then it is forward to customer service centre.

Output: Issue of credit card.

Car Financing

Purpose: Leasing a new car.

Input: Account title, down payment amount.

Process: The information is send to the HUB and verify the account of customer and make

the schedule for leasing for the given period of time.

Output: Customer can get a new car.

Applica

nt Identification

Virses

A/

C

Customer

Service TPS

HUB

New

A/C

Opene

ATM

Issued


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LIMITATIONS

The study conducted, imparted a fair knowledge about the integrated Information System of

ICICI Bank. The limitations of the study include

Security (Confidentiality) Since banks keep most of their operations

confidential for security reasons, it was difficult to assemble detailed information

from authoritative representatives. Every bank is known to exercise the highest degree

of confidentiality when it comes to its information, systems, processes, procedures,

people, accounts and clients. This accounts to the fact that a bank would refrain from

chipping in their core activities/processes/procedures.

Time Factor Every bank indulges in diverse activities and services which

make use of various types of IS. Thus, in such a short span it was easier said than

done to gather enough information pertaining to every aspect of the bank. The bank

staff were pre-occupied with their schedules at most times and hence were unable to

share more information about the IS of their company.

Applica

nt Identification

A/C ,Financ

e Dept.

Customer

Service

Managers

HUB

Issuenc

e


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Knowledge As management students our depth of knowledge was limited to

a shorter range as exercised by the professional bank officials and trained back-end

workforce. It was a challenge for us to understand and report the study conducted by

us.

TimingsSince the bank timings did not comply with that of ours, one has to

adjust to their schedule. Until mid afternoon they are busy attending their customers

and post lunch session comprises of the back-end activities, processing activities and

updating master files.

System HangoverICICI Bank often faces a System Crash Crisis. This was

one of their challengeto put up with their unhappy customers, who are kept waiting

until their integrated system is fixed. During these times, in the chaotic atmosphere,

one would not like to entertain interns.

SUMMARY AND CONCLUSION

ICICI bank has successfully utilised its MIS in providing banking products to its

customers and also in improving its organisational efficiency. It is one of the few banks

which adapts quickly to the changing environment and keeps pace with the ever changing

technology. The dramatic events ushering in the new centuryfrom globalization and a final,

major wave of consolidation to regulatory changes and technology breakthroughsare

compelling the bank to turn its focus toward efficiency and country relationship development.

MIS has helped the bank in the following ways:

Operational effectiveness, internal efficiency. Collaborative tools to help create, cultivate, and disseminate knowledge. Accessibility to data, information, and knowledge. The ability to easily search across and retrieve relevant information A project management system based on complete project lifecycle


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It is very crucial for the bank to continuously upgrade its MIS as the next 10 years

will be defined by accelerated expansion of business as the bank is growing nationally and

globally. It has to concentrate in improving its process efficiency to serve its customer better

than its competitors. Todays banking products are getting complex every day and there is

serious threat of leakage of customers confidential information toanti social elements with

advent of technology. This is one of the major issues that banks face today.

Inspite of all these challenges, management information system has been a boon to

ICICI bank. The bank has gained tremendous lead over its competitors who lagged behind in

incorporating MIS in their organisations. Today, ICICI bank is one of the largest private

sector banks in India, and MIS has played a crucial role in giving it a competitive advantage.

Though the current MIS in the bank is highly beneficial, the bank is very keen on researching

new avenues to improve its MIS system for better efficiency in its operations and to continue

to serve its customers effectively.

Documents

Mis in ICICI Bank