MIS 3862

How Levi’s Got Its Jeans into Wal-Mart

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Information Systems in Perspective

• Chapter 1:– Information concepts– What is an information system– Business information systems– Systems development– Organizations and info systems– Competitive advantage– Performance based systems– Careers in Information Systems

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Why Learn about Information Systems

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What is a system? Earthbuddy

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What is an Information System?• A set of interrelated components that collect, manipulate, and

disseminate data and information and provide a feedback mechanism to meet an objective.

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• Information technology (IT) – any _______-based tool that people use to work with information and support the information and information-processing needs of an organization

– Information _______ is an important _______of business success and innovation

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• Management information systems (MIS) – the function that plans for, _______, implements, and _______ IT hardware, software, and the portfolio of applications that people use to support the goals of an organization

– MIS is a business _______, similar to Accounting, Finance, Operations, and Human Resources

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Today we live in an _______ ageWhere knowledge is power to gain and sustain a competitive advantage.

• Once you finish your program, you will enter the _______ as a knowledge worker.

• Knowledge worker works with and produces _______ as a product.

• A knowledge worker _______ all other types of workers by a 4-to-1 margin.

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Information Concepts: Data Versus Information

• _______: raw facts– Alphanumeric, image, audio, and video

• _______– Organized collection of facts– Have value beyond the facts themselves

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Figure 1.1: Defining and Organizing Relationships Among Data Creates Information

Data Versus Information

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Figure 1.2: The Process of Transforming Data into Information

Data Versus Information

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The Characteristics of Valuable Information

• _______

• Complete

• _______

• Flexible

• _______

• _______

• Timely

• Verifiable

_______

• Secure

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Computer-Based Information Systems

Collect, manipulate, store, and process data into information

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Business Information Systems

• Most _______ types of information systems used in business organizations:– Electronic and _______commerce systems– Transaction processing systems– Management information systems– _______ support systems– Specialized business information systems

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Systems Development

• Systems development– Creating or _______ existing __________ systems

• Systems investigation

• Systems analysis

• Systems design

• Systems implementation

• Systems maintenance and review

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Organizations and Information Systems– Organization: a _______ of people and other

resources established to accomplish a set of goals– An _______ is a system

• Inputs: __________ (materials, people, money)

• Outputs: goods or services

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Organizations and Information Systems

Figure 1.14: The Value Chain of a Manufacturing CompanyHigh Flyers

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Technology Diffusion, Infusion, and Acceptance

• Technology diffusion: _______ of widespread use of technology

• Technology infusion: _______ to which technology permeates a department

• Technology acceptance model (TAM): _______ factors that can lead to higher acceptance and usage of technology

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Organizations in a Global Society

• As companies rely on virtual structures and outsourcing to a greater extent, businesses can operate around the world

• Challenges to operating in a global society– Every country has a set of customs, cultures,

standards, politics, and laws– Language barriers– Difficulty in managing and controlling operations in

different countries

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Competitive advantageSignificant, long-term __________ to a company over its competition

Ability to establish and __________ a competitive advantage is vital to a company’s success NFL Coaches

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THE FIVE FORCES MODEL – EVALUATING BUSINESS SEGMENTS• Factors That Lead Firms to Seek Competitive

Advantage

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Strategic Planning for Competitive Advantage

• Change the __________ of the industry– Netflix, hp & compaq, charles scwab

• Create new __________ or services– Itunes, imac,

• Improve __________ products or services– Healthy & light,

• Use __________ systems for strategic purposes– Sabre, NFL Coaches

• See table 1.5

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__________ __________ case Answer the following

• Analyze the industry that __________ is in using the porter model, is it a good industry to be in?

• What competitive advantage do you feel __________ has? How does information play into that competitive advantage

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Performance-Based Information Systems Ella Mae

• Consider both __________ advantage and costs• Use __________, return on investment (ROI), net present

value, and other measures of performance

Figure 1.15: Three Stages in

the Business Use of

Information Systems

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Return on Investment and the Value of Information Systems

• Earnings growth

• Market __________

• Customer __________ and satisfaction

• Total __________ of ownership

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Careers in Information Systems

Figure 1.16: The Three Primary Responsibilities of Information Systems