MIRROR – Reflective Learning at Work Brownbag 15.12.2010 Kristin Knipfer, Daniel Wessel, Barbara Kump

MIRROR – Reflective Learning at Work

Brownbag 15.12.2010Kristin Knipfer, Daniel Wessel, Barbara Kump

…we do not have a comprehensive theory yet…there are no specific hypotheses yet …do not expect a sophisticated manipulation…we haven‘t done any experiments yet – and it‘s very likely that we won‘t do any in the course of the project…we won‘t present any concrete technology/tools but only visions and ideas…to sum up: this is NOT a typical research project!!!

MIRROR Brownbag 15.12.2010

…15 partners from all over Europe…various backgrounds…different (research) agendas…with different success criteria…real interdisciplinary work…real end users…field studies …comprehensive, qualitative data

…a real taste of applied research


Workplace Learning through

Reflection


MIRROR Brownbag 15.12.2010© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

Reflection is contemplatio

n on past

experience to guide future

behaviour.


In the context of workplace

learning, reflection is

based on own work-related experience.


Reflection is triggered bydiscrepancy.


Reflection includes

cognitive, affective, and social aspects.


Reflection leads to a

better understanding

of the experience

and allows for deriving “lessons learned”


Goal: Support Reflection at Work


Vision (sample tools)

Browsing & Articulation

Experience Exchange

Digital Articulation

Mark Up Tool

Data Visualization

Guidance


Work Packages



Researchers

• KNOW Center Graz• Norges Teknisk-Naturvitenskapelige Universitet

• Medien in der Bildung Stiftung


Application Partners (Testbeds)

• British Telecom• Infoman (Software)

• RNHA (Nursing Homes)

• NBN (Stroke Unit)

• Regola (Civil Protection)


Business Partners

• IMC Information Multimedia Communication AG

• Imaginary Srl• Tracoin Quality BV


Developers (and technical researchers)

• FZI (WP3)• KNOW Center Graz (WP4)• CITY University (WP5)• RUB (WP6)• Imaginary Srl (WP7)• DFKI (WP8)


Coordination

[ voice only telcos ]


„Okay, now I‘ve switched you all on mute ... okay, the conference call system

works. Next, let‘s check who‘s here ... IMC? ...

Is anyone here from IMC? ... Isn‘t there anybody here from IMC? ... Hello ...?“


KNOW Center Graz

IMC AG

Ruhr-Universität Bochum

London City University

British Telecommunications Public

Norges Teknisk-Naturvitenskapelige Universitet

Infoman AG

Regola slr

Registered Nursing Home Association

Neurologische Klinik GmbH

MIRROR – Reflective learning at work

Deutsches Forschungszentrum für künstliche Intelligenz

IMAGINARY SRL - IMA

Forschungszentrum InformatikUniversität Karlsruhe

Tracoin Quality BV


KNOW Center Graz

IMC AG





Infoman AG

Regola slr





IMAGINARY SRL - IMA


Tracoin Quality BV

European Commission: „Theory of Reflection and Learning

must be stronger“


KNOW Center Graz

IMC AG





Infoman AG

Regola slr





IMAGINARY SRL - IMA


Tracoin Quality BV

?


KNOW Center Graz

IMC AG

Knowledge MediaResearch Center





Infoman AG

Regola slr





IMAGINARY SRL - IMA


Tracoin Quality BV


KMRC Participation


KMRC Participation

SummativeEvaluation

User Studies: Design/Support; Contribution to Theory


KMRC Goals until Month 6 (December 2010)

• Goal: profound contribution to theory • Common understanding• Different perspectives

• Goal: understanding of as-is situation in the testbeds• „Real experiences“ • Systematic analyses


KMRC Contribution to Reflection Theory: 26 Statements


KMRC Contribution to Reflection Theory: Publication (draft)

Working Title:

„Organisational Learning through Individual and Collaborative Reflection: A Cognitive Psychology Perspective”

[first draft to be finished soon]


KMRC Contribution to Understanding the As-Is Situation: Test Bed Days

Plus: 90 minutes of Group interviews in all testbeds (KMRC)


KMRC Contribution to Understanding the As-Is Situation: Test Bed Days - Documentation


KMRC Contribution to Understanding the As-Is Situation: User Studies and Toolbox




Organisational Context and Work Practice

Tools: Observation

s, Interviews,

Context Model

Participants:

Mirror Target Group,

Management

Current Technology and Data

Tools: Checklists,

Questionnaires, Diaries,

Observations, Interviews

Context Model

Participants:Mirror Target

Group, System

Administrators etc.

Attitudes Towards

Technology

Tools: Questionnaires, Interviews, Sensor Study, Games Study

Participants:

Mirror Target Group

Learning at the

Workplace

Tools: Questionnaires,

Interviews

Participants:


Management

Reflection

Tools: Questionnair

es, Interviews,

Diaries, Observations

Participants:


Management


15 „Tools“:


KNOW Center Graz

IMC AG

Knowledge MediaResearch Center





Infoman AG

Regola slr



KMRC: User Studies Coordination


IMAGINARY SRL - IMA


Tracoin Quality BVFeb-Apr 2011:

[schematic view]


Scenarios for User Studies until Month 12 (June 2011)

- data collected by KMRC in 2 testbed organisations

- plus: data from 5 testbed organisations collected by other partners

Best case






Best case

Worst case






Best case

Worst case

reality


What is it like to work in MIRROR?

ommunication C



onfusionC



onflictC



ontrolC


…real application scenarios…state of the art media (software)…field studies in real settings (in addition to lab studies)…interesting cooperations both with researchers and testbeds from all over europe

Why is it still worth it?

MIRROR – Reflective Learning at Work

Thanks!

• Individual experience• Vicarious experience• Shared experience• Conglomeration of experiences

Content of reflectionSupport for reflection

(supervisor, coach, consultant but also tools!)

Documents

MIRROR – Reflective Learning at Work Brownbag 15.12.2010 Kristin Knipfer, Daniel Wessel, Barbara Kump