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MINISTRY OF TRADE AND INDUSTRY 1
Ministry of Trade and Industry (MTI)Ministry of Trade and Industry (MTI)SingaporeSingapore
Online Application System for Integrated Services (OASIS)
Presented by: Kenneth SimPresented by: Kenneth SimSenior Assistant Director, Enterprise DivisionSenior Assistant Director, Enterprise Division
Application of InfoComm Technology (ICT) in Government: E-Government
MINISTRY OF TRADE AND INDUSTRY 2
Presentation OutlinePresentation Outline
•• OASIS Project ObjectiveOASIS Project Objective
•• Value and Benefits of OASISValue and Benefits of OASIS
•• The OASIS JourneyThe OASIS Journey
•• Critical Success Factors of OASIS and TakeawaysCritical Success Factors of OASIS and Takeaways
MINISTRY OF TRADE AND INDUSTRY 3
OASIS Project ObjectiveOASIS Project ObjectiveVisionVision
OASIS is to foster pro-enterprise environment by making Singapore the best place to start a business.
To make the application of business licences efficient, more affordable and hassle-free.
Scope
Government-wide review of all start-up licences, involving more than 30 government agencies
ObjectiveObjective
MINISTRY OF TRADE AND INDUSTRY 4
The OASIS Story The OASIS Story
Government Government AgencyAgency
Government Government AgencyAgency
Government Government AgencyAgency
Government Government AgencyAgency
Government Government AgencyAgency
Business Business
Before: One Confused and Frustrated Business, Many Silo AgenciesBefore: One Confused and Frustrated Business, Many Silo Agencies
MINISTRY OF TRADE AND INDUSTRY 5
Different Government Different Government AgenciesAgencies
BusinessBusiness
The OASIS StoryThe OASIS StoryAfter: Networked Government supported by Multiple AgenciesAfter: Networked Government supported by Multiple Agencies
MINISTRY OF TRADE AND INDUSTRY 6
Value and Benefits of OASIS ProjectValue and Benefits of OASIS Project
•• 24 by 7 One24 by 7 One--stop Shop for Business Licences stop Shop for Business Licences
•• Removal of Irrelevant and Obsolete Licences Removal of Irrelevant and Obsolete Licences
•• Reduction of Average Time Spent to apply for Licences from Reduction of Average Time Spent to apply for Licences from 5 hours to 1 hour or less5 hours to 1 hour or less
•• Reduction of Average Processing Time for Licences from 21 Reduction of Average Processing Time for Licences from 21 days to 8 daysdays to 8 days
•• Integrated Form (One Set of Application, One Consolidated Integrated Form (One Set of Application, One Consolidated Payment, Multiple Licences)Payment, Multiple Licences)
MINISTRY OF TRADE AND INDUSTRY 7
•• Online Integrated Application: 69 Online Integrated Application: 69 Licences from 19 AgenciesLicences from 19 Agencies
•• 80% of Startup Businesses can be 80% of Startup Businesses can be served by OASIS served by OASIS
•• More than 8,000 Businesses served More than 8,000 Businesses served since launch in Jan 04 since launch in Jan 04
•• More than 85% Positive User FeedbackMore than 85% Positive User Feedback
•• Cost Savings to Businesses: Approx. Cost Savings to Businesses: Approx. US$ 6.8 million since launchUS$ 6.8 million since launch
•• Cost Savings to Government: Approx. Cost Savings to Government: Approx. US$ 1 million since launchUS$ 1 million since launch
Estimated Cost Savings of OASIS ProjectEstimated Cost Savings of OASIS Project
MINISTRY OF TRADE AND INDUSTRY 8
Reviewing of Licensing Policies throughout the Reviewing of Licensing Policies throughout the Singapore GovernmentSingapore Government
The OASIS Journey The OASIS Journey –– Stage 1Stage 1
•• Validate Need for Licence and Licence RenewalValidate Need for Licence and Licence Renewal
•• Reduce Compliance CostsReduce Compliance Costs-- More Flexible Licensing Regime More Flexible Licensing Regime -- Review Licence Fees Review Licence Fees
MINISTRY OF TRADE AND INDUSTRY 9
Sample Outcomes ofSample Outcomes of Licence Fees Review Licence Fees Review
More than US$1,200
US$720 to US$21,000 (Depending on Company Size)
Before OASIS
US$480 (Average)
US$180 (Flat Fee)
After OASIS
Liquor Licence
Singapore Police Force
Company Incorporation
Accounting and Corporate Regulatory Authority
LicenceAgency
The OASIS Journey The OASIS Journey –– Stage 1Stage 1
MINISTRY OF TRADE AND INDUSTRY 10
ReRe--engineering and Streamlining of Processes to be engineering and Streamlining of Processes to be CustomerCustomer--CentricCentric
The OASIS Journey The OASIS Journey –– Stage 2Stage 2
•• Streamline Internal Approval Processes to Expedite Time Streamline Internal Approval Processes to Expedite Time to Market for Businessesto Market for Businesses-- Flatten Approval LevelsFlatten Approval Levels-- Remove Redundant StepsRemove Redundant Steps
•• Identify and Request for Only Critical Information Identify and Request for Only Critical Information
•• Assess and Leverage Technology for Integrated andAssess and Leverage Technology for Integrated andConcurrent ProcessingConcurrent Processing
MINISTRY OF TRADE AND INDUSTRY 11
Sample Outcomes of ReSample Outcomes of Re--engineered and Streamlined Processes engineered and Streamlined Processes
>95%15 minutes3 DaysEmployer Registration
Central Provident Fund Board
>70%2 Days7 DaysTelecommunication Dealers Licence
Infocomm Development Authority of Singapore
7 Days
4 Days
2 Hours
Processing Time After OASIS(Average)
50%
>70%
95%
Reduction(%)
14 DaysApproval for Change of Trade
Housing and Development Board
14 DaysAnimal Exhibition Licence
Agri-Food & Veterinary Authority of Singapore
5 DaysCompany Incorporation
Accounting and Corporate Regulatory Authority
Processing TimeBefore OASIS(Average)
LicenceAgency
The OASIS Journey The OASIS Journey –– Stage 2Stage 2
MINISTRY OF TRADE AND INDUSTRY 12
Creating Online OneCreating Online One--Stop Licence Application Stop Licence Application Channel (Channel (Application of InfoComm Technology)Application of InfoComm Technology)
The OASIS Journey The OASIS Journey –– Stage 3Stage 3
•• Aggregate All Licences OnlineAggregate All Licences Online
•• Facilitate Integrated Application for Multiple Licences Facilitate Integrated Application for Multiple Licences
•• Leverage on Central Databases to Verify Information Leverage on Central Databases to Verify Information
•• Enable Concurrent Processing by Government AgenciesEnable Concurrent Processing by Government Agencies
•• Allow One Consolidated Online PaymentAllow One Consolidated Online Payment
MINISTRY OF TRADE AND INDUSTRY 13
•• Common Vision of Common Vision of ““Many Agencies, One GovernmentMany Agencies, One Government””
•• WinWin--win Value Proposition for Businesses and Agencieswin Value Proposition for Businesses and Agencies
•• Support from AgenciesSupport from Agencies’’ Senior ManagementSenior Management
•• Effective Governance Structure for ImplementationEffective Governance Structure for Implementation
•• Shared Key Performance Indicators (Shared Key Performance Indicators (KPIsKPIs))
•• Open and Regular Communications among AgenciesOpen and Regular Communications among Agencies
Critical Success Factors of OASIS ProjectCritical Success Factors of OASIS Project
MINISTRY OF TRADE AND INDUSTRY 14
•• Not About Transferring Bureaucracy OnlineNot About Transferring Bureaucracy Online
ButBut
•• Developing Holistic ProDeveloping Holistic Pro--business Solutions:business Solutions:-- Reduce Licence Regulatory Burden through Reduce Licence Regulatory Burden through GovernmentGovernment--wide Reviewwide Review
-- Faster Time to Market for Businesses through Faster Time to Market for Businesses through Process ReProcess Re--engineeringengineering
-- 24 by 7 One Stop Shop for Business Licences through 24 by 7 One Stop Shop for Business Licences through InfoComm Technology DeliveryInfoComm Technology Delivery
Key Takeaways from the OASIS ExperienceKey Takeaways from the OASIS Experience
MINISTRY OF TRADE AND INDUSTRY 15
Thank You!Thank You!