Ministry of Communication and Information Technology Arab Republic of Egypt The Egyptian Information Society Initiative EISI- Government Dr. Ahmed M. Darwish

Ministry of Communication and Information Technology

Arab Republic of EgyptArab Republic of Egypt

The Egyptian Information Society InitiativeThe Egyptian Information Society Initiative

EISI- GovernmentEISI- Government

Dr. Ahmed M. DarwishDr. Ahmed M. Darwish

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Government Now Delivers

EISI-Government Program

Transformation


Utilizing CIT to enhance

government readiness to accept

a strong local program and to

smoothly integrate in the global community

Components

Basic infrastructure

New model for service delivery

Back office automation

Economic databases

Vision

Delivering high quality government

services to the public where they

are and in the format that suits

them.

Strategy Harvest

Government gateway

TE online billing

Birth Certificates

ID replacement

College enrollment

Safaga

Presentation Summary


Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process

Thus, …ICT is only a tool not an objective in it sown

Customers:Citizens, Business men, Investors, Companies, …

Vision


• Tailoring government services to meet citizens expectations.

• Creating a conducive environment to investors.

• Availing accurate and updated government information.

• Increasing Government efficiency through modern management techniques and new working models.

• Reducing government expenditure• Fostering local competitiveness

and increasing globalization readiness

Objectives


Components Objectives

Basic Infrastructure ProjectReadiness

(Local and International)

Service Provision ProjectDistinguished services

Attract Investors

Business Process

Automation

Local Governerates

Doc Arch & Mang. ERP

Enhance EfficiencyReduce Expenditure

Readiness(Local and International)

Gov Net

Intranet Procurement

Economic Data Bases ProjectsAccurate Updated Information for

Decision Makers and Investors

Objectives and Components


Government wide initiative not MCIT ownedOutsourcing implementationPublic Private PartnershipEncouraging new models for financingNon-centralizationIncentive programs for adoption and ICT employees…

Policies and Strategies

Citizensا CompaniesInvestorsSuppliers

Service Centers

Networks

Internet

Government Network Firewalls

National Database

Infrastructure

Telephony

(Ministries

E-Signature

Security SpecificationsNetworks Standards

PKI

Doc. Classification & HandlingApplication developmentSpecial service

needs

E-Payment Standards

Bawaba


• Authentication• Security and Privacy • Accrediting Information• Payment Transaction

• Authentication• Security and Privacy• Accrediting Information• Notarization

Work Flow


Challenges and Solutions

No document of standards Draft and Publish Standards

No legal framework to authenticate persons over networks

E-signature law and PKI Infrastructure

Fear of electronic paymentLow penetration of credit cards

No payment tools for simple citizens

Simple e-payment framework

Low ICT readiness of government enterprises

Multinational Contracts

Complexity, overlapping and variety of service providers

Government Gateway


• Legal group E- Signature E-Contracting

Cyber crime

• Technical group Networking

Information security Interoperability Document management PKI Services for special needs

• Financial group e-Payment framework ~

Work Groups


Microsoft, Oracle and IBM Contracts

Government e-readiness


Why an Internet Gateway


Taxes JusticeHealth Housing

www.tax.gov www.health.gov www.justice.gov www.housing.gov

Problems:– Data inconsistency/ Security – Information sharing– Economic cost of implementation.

Scattered - scenario


www.egypt.gov.eg

www.tax.gov www.health.gov www.justice.gov www.housing.gov

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Taxes JusticeHealth Housing

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DBE

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Gateway- Scenario


Integrate with multiple back ends

Connect various platforms

Customer centric interface

Higher security and privacy

Higher return on Investment

Why a Gateway?


Gateway Design


Egyptian Bawaba

Business men

Citizens

BrokersPortal

Financial Institutions

Gat

eway

Ministries

Information and services


The future of government services

Inaugurated last January

Represents the new government philosophy in serving citizens.

Service outreach and 24x7 accessibility.


Citizen centric, Investor focused

Customer relation management culture( services at fingertips)

Instead of the traditional government oriented culture

Interface



http://www.egypt.gov.eg


Implementation methodology:

romote

rove concept

rioritize

ilot projects

artners

Deploy

Service Provision


• Information services.• Inquiry services.• Full transaction.• Integration between agencies• Push Vs Pull• Interaction• Personalization based on AI.

Service Levels


Inquiry and payment of Telephone bill

Inquiry of electric bill

Birth certificate

Lost National ID replacement

University enrollment application

Tax and Customs filing follow-up

Car License

…

Harvest?

Currently tackling all 20 EU bench mark

580 Info Services )L1(

17 Query/Transaction Services )L2/L3(


Access:Internet at local call costIT Clubs, Post offices, …PC for every home (affordable PC)

Service ProvisionPart of a complete plan


System analysis, Design, and technical support for :

• Financial Systems (Budget-Accounting-Procurement –Inventory)• Administrative systems (Human Resources – payroll)• Document and Information exchange. • Internal workflow.

So far we have achieved the following:

ERP systems: 6 Ministries.

Archiving: 6 Ministers’ offices.

Workflow: over 28 government agencies

Positive impact on the services provision project.

Back Office Automation


Establishing a government network to:

• Secure a smooth flow of information and documents between government bodies.

• Complement the government automation efforts and support the new model for delivering government services.

The government network is designed to:

• Link all government bodies internally through an intranet system, and externally to the internet.

• Ensure efficient utilization of the current telephone network.

.

Government network


Concept: Convenient service to governorates residents

Tools Model Service centerPilots SafagaAlexandria

Governorates


�ِAvailing accurate and updated information to

• Decision makers: To help them in the planning process.

• Investors: To give them a complete vision about the market and the risks and returns expected.

• Government: Easy and secure data exchange.

.

Economic Databases


Economical Social

Direct1-3% savings in procurement =

20-60M L.E.

Utilizing 0.5% of dead inventory =

200M L.E.

Savings from 100K transactions on line =

9 M L.E.

IndirectIncrease local demand on ICT

New jobs

Less traffic

…

Services

Better environment

Less interaction of employees and public!

Return on Investment


True Challenges!!

It is very easy to get two computers to talk to each other …

Try to do the same with government employees and government agencies !!

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Where are we?

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Step three on a very long road …But for sure it would have been longer if we did not start

When will the program end?The cycle of progress never ends …


Thank You

For more information please visit

http://www.mcit.gov.eg

http://www.egypt.gov.eg

or contact us at

[email protected]

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Documents

Ministry of Communication and Information Technology Arab Republic of Egypt The Egyptian Information Society Initiative EISI- Government Dr. Ahmed M. Darwish