Dear Applicant,

Thank you for your interest in this post of Communications Assistant.  This is an important role within our organisation as you will be promoting the work Mind in Mid Herts do and supporting to reach people who are not currently accessing our service.

This role would suit anyone interested in mental health and who has digital marketing experience or qualifications in marketing and/ or digital design.

Please find attached an application pack; please be aware if you are selected for interview you will be asked to complete an exercise to bring with you to the interview along with previous examples of your work.

Please send your application for the attention to me, either to the postal address:

Mind in Mid Herts11 Hatfield RoadSt AlbansHerts AL1 3RR

Or by email to bal.bhathal@mindinmidherts.org.uk no later than Thursday 14th February 2019.

Please note interviews will be held on Thursday 21st February 2019.

We look forward to reading your application.

Yours faithfully,

Bal Bhathal

Officer Coordinator

Mind in Mid Herts11 Hatfield Road,St AlbansHertfordshireAL1 3RRTel: 01727 865070

web: www.mindinmidherts.org.ukemail: admin@mindinmidherts.org.uk

Company limited by guaranteeRegistered in England and WalesReg No 04746078Reg. Charity Number 1101678

JOB DESCRIPTION - Communications Assistant

Reporting to: Wellbeing Access Project CoordinatorDuration: 12 month contract from start of employment Hours: 3 days (18 hours) a weekSalary: £17,316 per annum pro rataLocation: The jobholder will be based at the Wellbeing Centre, Stevenage - some flexibility is possible, there

might be an occasional requirement for out of hours working and occasional travel to the other offices (Welwyn Garden City, Hertford and St Albans)

Closing Date for applications: Thursday 14th February 2019Interviews will be held on: Thursday 21stFebruary 2019

Mind in Mid Herts provides group and 1-to-1 services to support and help people recover from mental health problems. It has 33 staff (20 WTE) and 80 volunteers working in 4 centres and in the community across north and central Hertfordshire. St Albans (Head Office) and Stevenage are large centres providing a broad range of services including psychological therapies, life skills training, employment support and group sessions. Hertford and Welwyn Garden City provide similar services on a smaller scale. Outreach services are being provided increasingly, to support people in the community.

Mind in Mid Herts (MiMH) is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the ‘protected characteristics’ as identified by the Equality Act 2010. It is MiMH's intention that this job description is a guide to the major areas and duties for which the jobholder is accountable. However, services will change and the jobholder’s obligations might vary and develop, so the job description should be seen as a guide and not as a permanent, definitive and exhaustive statement.

This role is also to support communications through, social media, the web site and fundraising support for people fund raising for MiMH’s.

AccountabilityThe post holder will be line-managed by the Wellbeing Access Project Coordinator but will manage their own workload, prioritising tasks and working on their own initiative.

Benefits 25 days paid holiday per year, April 1st-March 31st (pro rata for part time staff) Statutory bank and public holidays, A contributory pension scheme 2 additional days’ leave – Birthday Leave and Wellbeing Day, An Eye-Care scheme, Staff Training and Development Peer Support

Principal responsibilities are:

To assist with the development of promotional material, the database, social media and the web site. To support fundraising. To work with all projects and services to ensure appropriate support is available with regard to promotion and

reporting. To create reports and provide promotional data for senior management and the Trustee Board, as required. To offer 1-to-1, email and telephone support to staff and volunteers in connection with communications,

promotion and reporting. To assist with meeting data protection and information governance requirements in line with the NHS

Information Governance Toolkit, Mind Quality Management and other quality standards. To work in line with the aims and objectives of MiMH. To establish a supportive and respectful relationship with staff, volunteers and service users. To gain knowledge of legislation and national and local policies in relation to mental health and promotions. To ensure that all duties are carried out to a satisfactory standard and in accordance with MiMH’s quality

standards. To carry out all duties with due regard to MiMH’s policies and procedures. To undertake other duties as may be reasonably determined by the Wellbeing Access Project Coordinator,

senior managers and the CEO.

Marketing and Promotional Activity

To promote and raise the profile of Mind in Mid Herts within the local community. The aim is to raise awareness.

To attend community events and conferences - actively promoting Mind in Mid Herts. To develop and work with colleagues to create innovative ways to promote Mind in Mid Herts services

including the use of social media, (e.g. Facebook, Twitter, Instagram and YouTube) and traditional promotional methods (eg leaflet drops, posters and newsletters) using digital marketing skills such as the creation of promotional videos, as well as up-dating the website.

To be pro-active in researching promotional opportunities such as local events, flagship days and conferences.

To update local resource information and share this with relevant teams.

Key Requirements

Excellent planning and organisational skills. Good working knowledge of relevant functional systems such as MS Office Word, PowerPoint and Excel. Excellent written and verbal communication skills. Highly numerate. Must enjoy working as part of a busy team and be happy to support other members of the team when needed. Act as a positive role model, showing professional and caring attitudes and behaviour towards other team

members, partners, service users and carers. Work within the MiMH Quality Standards, ensuring compliance across the organisation whilst maintaining and

representing the organisation’s ethos and values. Maintain a high level of confidentiality, discretion, sensitivity and a neutral position within the organisation.

Job Specification

CRITERIA Essential Desirable

QualificationsDegree level qualification (preferably in Psychology, Business and/or Marketing Communications or similar)

Clean driving license and use of car

Experience

Ability to prioritise and manage own workload, manage projects, and be self-motivated

Creative and flexible approach to working with individuals

Ability to develop good relationships with staff and volunteers

An empathetic nature, the ability to remain neutral and the ability to maintain a high level of confidentiality

Ability to work with people with tact and diplomacy

Ability to work as part of a multi-disciplinary team

IT literate (Word, Outlook, spreadsheets, internet and email)

Experience working in a mental health environment, or with people with mental health needs, both 1-1 and in groups

Ability to deal with stressful and difficult situations in a calm manner

A can-do attitude

Confident and effective communicator with excellent verbal, written and telephone skills

Ability to work accurately, under pressure, paying attention to detail

A flexible attitude with a willingness to learn

Ability to work flexible hours

Additional Requirements

Adhering to MiMH’s Human Resources policies and procedures as outlined in the Staff Handbook. Understanding the need for confidentiality when dealing with both internal and external information. Flexibility to work outside and/or in excess of standard hours when necessary to achieve required objectives. An understanding of MiMH’s services and the impact that poor service has on its service users and reputation. Commitment to adhering to Health and Safety guidelines for safe working. Adhering to legislative requirements. To work in line with the aims and objectives of Mind in Mid Herts. 2 month notice period.

Benefits

All full-time employees have an entitlement of 25 days paid holiday per year (April 1st - March 31st). Statutory bank and public holidays are in addition to standard holiday entitlement. Part-time employees' holidays entitlement is pro-rata.

There is a contributory pension scheme.

Application Form

Applicant Initials:

st Applied For:

Post Reference Number:

Using this form

All fields on this form are to be completed and sent to the Bal Bhathal bal.bhathal@mindinmidherts.org.uk, Mind in Mid Herts, 11 Hatfield Road, St Albans, Herts AL1 3RR, quoting the Job Title, Reference Number and your name in the subject. Where a table does not have enough fields, please add additional rows.

Data Protection

In accordance with Mind in Mid Hert’s (MiMH’s) Data Privacy Notice, we take care to ensure that all applicant data is appropriately and securely stored and handled. The information on this sheet will be held securely with MiMH’, and will be anonymised when sent to recruiting managers. If an applicant is not appointed for a post, their application and personal details forms will be destroyed. Where an applicant is appointed, their application will be moved into an Employee Folder and remain as long as the employee is employed at MiMH’s.

For full details of MiMH’s approach to Data Privacy and protection, please request our Data Protection Policy.

Criminal Convictions

As part of its equal opportunities policy, Mind wishes to ensure it does not discriminate against ex-offenders. If you have any convictions that are unspent under the Rehabilitation of Offenders Act 1974, please supply details of your conviction(s) via the personal details form.

Some posts within MiMH’s are exempt from the Rehabilitation of Offenders Act 1974 as they involve working with vulnerable adults and/or children and young people and will require a Disclosure and Baring Service (DBS) check. If you have applied for an exempt post, please supply details via the personal details form.

Eligibility to work in the UK

If there are any restrictions regarding your employment in the UK (e.g. you require a Work Permit), please supply details via the personal details form. Please note that MiMH’s is not able to sponsor Visas.

Personal Details

Surname:

Forenames(s):

Address:

Postcode:

Telephone (Home):

(Mobile):

E-mail address:

Please note any disability or other medical condition, which may require special attention at the interview or in the job.

Education

Please give details of your education and all exams passed.

Date School/Institution

Exams passed

Relevant Training CoursesPlease give details all training courses.

Date

College/Institution

Course, Qualifications, etc.

Present (most recent) Employment/Voluntary Work

Employer’s name and address:

Position held:

Dates:

Salary:

Brief description of duties:

Previous Employment

Dates Employer Position Held

Personal Statement and Additional Information

Please give a statement regarding how you meet the requirements of the role to which you are applying. You should give details of all relevant experience (please refer to job specification) interests, voluntary work, etc. and specify your reasons for applying for the vacancy. Continue on a separate page if necessary.

Please note that CVs are not considered as part of the selection process.

RefereesOne of your referees should be your present or most recent employer or, if unemployed, an organisation you have been involved with. References must not be provided by a relative or someone sharing your home.

We will not contact your present employer without your permission.

Name:

Name:

Address: Address:

Status:

Status:

In the past two years, how many sick leave days have you taken in your present employment?

When can you start?

An enhanced Criminal Records Bureau Disclosure is required for this post.

Have you worked for Mind in Mid Herts in the past in any capacity?

Declaration

I confirm that to the best of my knowledge all information I have given in my application is correct and can be treated as part of any subsequent contract of employment. Any false, deliberate omission or misleading

information may be sufficient cause for rejection or, if employed by MiMH’s and to be dismissed.

Signature

Date

I agree Mind can approach any of my previous employers for a reference to confirm that any information given in relation to my application is correct.

Please tick this box to confirm ☐ Date:

Equal Opportunities Monitoring Form

1. Please tell us your Age: 2. Do you consider yourself to have a disability?

Yes No Rather not say

2b. If yes do you have a:

Physical Impairment

Sensory Impairment

Learning Disability

Mental Health Condition (Long Term)

Other Health Condition (Long Term)

3. Ethnicity

Asian or Asian British

Bangladeshi

Indian

Pakistani

Any Other Asian Background

Black or Black British

African

Caribbean

Any Other Black Background

Mixed

White and Asian

White and Black African

White and Black Caribbean

Any Other Mixed Background

White

White British

White Irish

Any Other White Background

Other Ethnic Group

Chinese

Any Other Ethnic Group

Please state: _____________________________

Rather not say

4. Nationality

Please state: _______________________________

5. Gender 5b. Gender Reassignment

Under 16

16-21

21-29

30-39

40-49

50-59

60-69

70-80

80+

Rather not say

Female

Male

Rather not say

Do you now, or have you ever considered yourself to be transgender? (tick if yes)

6. Religion or Beliefs

Atheism

Agnosticism

Buddhism

Christianity

Hinduism

Humanism

Islam

Jainism

Judaism

Sikhism

Any Other Religion/Belief

Please state: ____________________________

No Religion or Belief

Rather not say

7. Sexual Orientation

Bisexual

Gay Man

Heterosexual

Lesbian/Gay Woman

Other

Rather not say

8. Are you currently providing support to a partner, child, relative, friend or neighbour who could not manage without your help or/and support?

Yes No Rather not say

We are asking you to provide us with anonymous information to help reach as many communities as we can. All questions are optional and if you prefer not to it does not in any way effect your access to services. Thank you.