MILLENNIUM LINE BROADWAY EXTENSION€¦ · MILLENNIUM LINE BROADWAY EXTENSION Phase 2 Engagement Summary Report May – July 2017 Prepared by: MODUS Planning, Design & Engagement

MILLENNIUM LINE BROADWAY EXTENSION

Phase 2 Engagement Summary Report

May – July 2017

Preparedby: MODUSPlanning,Design&EngagementInc.forStantecConsultingLtd.Version: FINALDate: 19September2017

2017/10/16 Page2of38

TABLEOFCONTENTS

1 EXECUTIVESUMMARY........................................................................................................3

1.1 EngagementOpportunities.............................................................................................................3

1.2 KeyFindings.....................................................................................................................................4

1.3 NextSteps.......................................................................................................................................7

2 INTRODUCTION..................................................................................................................8

2.1 Background.....................................................................................................................................8

2.2 EngagementProcess.......................................................................................................................9

3 ENGAGEMENTOPPORTUNITIES.......................................................................................10

3.1 StakeholderPresentations............................................................................................................10

3.2 StakeholderWorkshops................................................................................................................10

3.3 PublicOpenHouses.......................................................................................................................11

3.4 OnlineQuestionnaire....................................................................................................................13

4 ENGAGEMENTFINDINGS..................................................................................................14

4.1 StationDesignFeaturesandConsiderations.................................................................................14

4.2 ConstructionImpacts....................................................................................................................23

4.3 AdditionalConsiderations.............................................................................................................30

4.4 Other.............................................................................................................................................35

4.5 StakeholderPresentations............................................................................................................35

5 OUTREACHEXTENTANDMETHODS.................................................................................37

6 NEXTSTEPS.......................................................................................................................38

2017/10/16 Page3of38

1 EXECUTIVESUMMARY

TransLinkanditspartner,theCityofVancouver,areconductingathree-phasedstakeholderandpublicengagementprocesstoinformtheplanninganddesignoftheMillenniumLineBroadwayExtension(theProject).Whenfullfundingissecured,theProjectwillextendtheMillenniumLinewestward,fromitscurrentterminusatVCC-ClarktoArbutusStreet,viaasix-kilometreundergroundroutewithsixstationsnearmajorintersections.AfuturephaseofinvestmentwillconnectrapidtransitallthewaytoUBC’sPointGreycampus.

ThisreportsummarizesactivitiesandfindingsfrompublicandstakeholderengagementthattookplacebetweenMayandJulyof2017.

1.1 ENGAGEMENTOPPORTUNITIES

EngagementtookplaceduringMayandJuly2017andincludedelevenstakeholdermeetings,fourstakeholderworkshops,threepublicopenhouses,andanonlinequestionnaire.ThegoalsoftheengagementprocessweretoprovidestakeholdersalongtherouteandthepublicwithanupdateontheProject,reportbackonwhathasbeenheardthroughoutconsultationandengagementtodate,andgathermorefeedbackonconstructionimpactsanddesignfeaturesandconsiderations.ThesesessionsalsopresentedanopportunitytolistentootherinputandrespondtoquestionsabouttheProject.

Table1:EngagementSnapshot-StakeholderPresentations

StakeholderPresentations Date Attendees(103total)

JointBusinessImprovementAssociations 24May 6VancouverCityPlanningCommission 7June 8ActiveTransportationPolicyCouncil 7June 16Transportation2040WorkingGroup 8June 13HealthPrecinct 9June 7PersonswithDisabilitiesAdvisoryCommittee(TransportationSub-Committee)

13June 6

Seniors’AdvisoryCommittee 16June 12TransLinkUsersAdvisoryCommittee 22June 5DowntownVancouverBIA 26June 2UrbanAboriginalPeople'sAdvisoryCommittee July17 14Children,YouthandFamiliesAdvisoryCommittee July20 14

2017/10/16 Page4of38

Table2:EngagementSnapshot-StakeholderWorkshops

StakeholderWorkshops Date Attendees(71total) Notifications

GreatNorthernWayWorkshop 21June 20 Promotionatpreviouspresentations,area

maildrop,emails,follow-upcalls

ArbutusWorkshop 21June 15 Promotionatpreviouspresentations,arealetterhanddelivery,emails,follow-upcalls

GeneralWorkshop#1 22June 27 Promotionatpreviouspresentations,emailinvitation.

GeneralWorkshop#2 22June 9 Promotionatpreviouspresentations,emailinvitation.

Table3:EngagementSnapshot-PublicOpenHouses

StakeholderOpenHouses Date Attendees(876total) Notifications

OpenHouse#1 24June 339• PostcardsdistributedbystreetteamJune19andJune22

• PostcardsmailedtoArbutusareaJune6• 200postersplacedJune12• Newspaperadsin24Hours/MetroandGeorgiaStraightJune15/16/20

• Socialmediapostsandwebsitepromotion.

OpenHouse#2 27June 311

OpenHouse#3 28June 226

1.2 KEYFINDINGS

1.2.1 STAKEHOLDERPRESENTATIONS

Thefollowingpointssummarizethemesheardonkeytopicsatstakeholderpresentations.

Process:

• StakeholderswouldliketohaveaBusinessandCommunityLiaisonOfficeestablishedduringtheprojectimplementationphase,sothatthereisapointofcontactforProjectinformationandresources.Inaddition,healthprecinctstakeholdersexpressedsupportforahealthprecinctworkinggroupsothattheexistingplanninginitiativesoncanbealignedwiththeplanning,design,andconstructionoftheProject.ThereisalsointerestincoordinatingtheProjectwiththeCity’slanduseplanninginitiatives.

Construction:

2017/10/16 Page5of38

• StakeholdersexpressedconcernsaboutthepotentialimpactsofconstructiononmobilityalongtheBroadwayCorridor.Somebusinessownersareworriedaboutcustomerparkingandaccess.Otherstakeholdersalsoraisedconcernsaboutpotentialtrafficdiversionstootherroutes.Stakeholdersalsoemphasizedtheimportanceofmaintainingsafeandaccessiblepedestrianandcyclingroutes.

• ArbutusareabusinessesexpressedspecificconcernsregardingpotentialconstructionimpactsatArbutus.

StationDesign:

• SuggestionsfromstakeholdersregardingStationdesignfeaturesfocusedonamenitiesandaccessibility.Manystakeholdershaveadesireforaccessiblewashroomsatornearstations.Otheraccessibility-relatedstationdesignfeaturesconfirmedbystakeholdersincludesufficientelevatorsandbothupanddownescalators,aswellaspick-upanddrop-offareas.Stakeholderswouldalsoliketoseewayfindingandsignagethroughoutthesystemtomakeiteasiertouse.Theywouldalsoliketoseeinfrastructurethatsupportswalkingandcyclingduringtripsintegratedintostationdesign.

1.2.2 STAKEHOLDERANDPUBLICEVENTS

Duringthisroundofengagement,71stakeholdersattendedfourstakeholderworkshopsinmid-tolate-June2017,and876membersofthepublicattendedthreeopenhousesinlate-June2017.Inaddition,3050membersofthepubliccompletedthequestionnaire–eitheronlineorbycompletinghard-copiesatengagementevents.Onlineresultsaresummarizedinthenextsection.

FeedbackfromtheeventsindicatesthatthelargemajorityofeventparticipantsandquestionnairerespondentsstronglysupporttheProject.ThereisadesiretoseetheProjectcompletedwithmanageableconstruction-relateddisruptions.FeedbackshowsthatparticipantsseetheProjectasanopportunitytoimprovethetransitexperiencealongtheBroadwayCorridorwithamulti-modaltransportationsystemthatcanaccommodategrowthinMetroVancouver.TheyalsorespondedthattheProjectisanopportunitytoimprovewayfinding,accessibility,andsafetyintransitstations,whichareimportantlocationsforcommunityconnectionandplace-making.

WhenaskedtoshareconcernsabouttheProject,participantsraisedissuesandquestionsregarding:theconstructionprocessandpotentialimpactsonbusinessesandmobilityalongtheBroadwayCorridor;potentialimpactsonlanduse;theprojecttimeline;ArbutusStationareaandbusconnections;andhowTransLinkandtheCityofVancouverwillcontinuetoworkwithstakeholderstoensurealignmentwithrelatedongoinginitiatives.

• ExtendingrapidtransittoUBC.Therewassignificantinterestintheprojecttimeline,withadesiretoseeconstructionofrapidtransitallthewaytotheUniversityofBritishColumbia(UBC)assoonaspossible,ratherthanatalaterstage.ManycommentsexpressedadesiretobuildtheProjectassoonaspossibleandtoshortenthedurationofconstructionasmuchaspossible.Supportingcommentsincluded:costsavingsofcompletingextensiontoUBCinonephaseandminimizingimpactstotheArbutusarea,whichwillrequiretwoexcavationsifthelineisdeliveredintwophases.

2017/10/16 Page6of38

• AccessandMobility.ParticipantsexpectthatconstructionalongBroadway,amajortransportationcorridorintheregion,willaffectmobilityandaccesstocertainbusinessesforsometime.Concernsrelatedtothedurationandmagnitudeofimpacts.Participantssuggestedmitigationeffortstoefficientlyre-routetrafficforpedestrians,transitriders,bicyclists,anddrivers.Continuedtransitaccess,pick-upanddrop-offareas,deliveriesaccess,andparkingaccessduringconstructionwerepriorities.

• Ongoingengagement.Stakeholdersexpressedadesireforcontinuedconsultationandengagement.Stakeholdersareoptimisticthatcontinuedconsultationandengagementcanhelpaddressissuesquicklyandeffectively.Questionswereraisedaboutthenatureandextentofcommunityandbusinesssupportduringconstruction,rangingfrombuildingontheBusinessandCommunityLiaisonOfficesystemusedduringCanadaLineconstructiontoincreasedsupportandinformationforbusinessesandcommunitymembers.

• Stationdesign.Participantssharedmanyideasaboutthedesignofstations.Therewasstrongsupportforvariousfeaturescontemplatedforstations,withanemphasisonaccessibility-focuseddesign(includingupanddownescalators),pick-upanddrop-offareas,bicycleparkingandaccess,seating,retail,andsafetyfeatures.Manystakeholdersvoicedadesireforaccessiblepublicwashroomsatornearstations.Integratingpublicartintostationssothateachstationisunique(tohelpwithwayfinding)wasanotheridearaised.Pedestrianaccesstostationswasanotherkeytheme.

• LandUse.ManyparticipantsrecognizedthattheProjectisanopportunitytoincreasejobsandhousingalongthealignment.However,somestakeholdersidentifiedcertainconcernsassociatedwithlandusegrowthinthecorridor.

1.2.3 ONLINEENGAGEMENT

BetweenJune19toJuly8,2017,TransLinkhostedanonlinequestionnaireontheTransLinkprojectwebsite.Atotalof3050respondentscompletedthequestionnaire.

DesignFeaturesandConsiderations:

• 86%of2,782respondentstothequestionaboutdesignfeaturesinsidethestationsfeltthatthedesignfeaturesmettheirexpectations.

o 70%of1,040respondentstothisquestionmadeadditionalcommentsrelatedtodesignfeaturesinsidestations,while22%ofthosecommentsmentionedwashrooms.

• 95%of2,829respondentswhoansweredthequestionaboutdesignfeaturesoutsidethestations,identifiedwaitingspacewithweatherprotectionastheirpriority;whileanother89%identifiedstreetfurniture,likewasteandrecyclingbins,andbenches;and85%identifiedmakinglocationsrecognizableasrapidtransitstations.

o 32%of615respondentstothisquestionmadeadditionalcommentsrelatedtostandarddesignfeaturesoutsidestations.

ConstructionImpacts:

• 78%of2,787respondentswhoansweredthequestionaboutmanagingtransportationimpactsduringconstructionfeltthatthestrategieswouldbeeffective.

2017/10/16 Page7of38

o 32%of623respondentstothatquestionidentifiedastandardfeature;while13%identifiednotrepeatingthe"Cambie/CanadaLine"process;and12%identifiedminimizingimpactstobusinesses/shoppingasthemostcommonconstructionimpactconsiderations.

• 76%of2,685respondentstothequestionaboutsuggestedstrategiesforsupportingbusinessaccessandaddressingcommunityneeds,thoughtthestrategieswouldbeeffective.

o 18%of516open-endedresponsestothisquestionmadecommentsaboutsupportingbusinessaccessandaddressingcommunityneedsidentifiedminimizingimpactstobusinesses/shopping;while16%identifiednotrepeatingthe"Cambie/CanadaLine"process,and15%identifiedotherstrategies.

AdditionalConsiderations:

• 27%of719responsestotheopen-endedquestionaboutadditionalconsiderationsfortheGreatNorthernWayareaidentifiedconcernsaboutprotectingartoutsideofstations;19%identifiedotherconcerns;and8%offeredreroutingsuggestions.

• 37%of854responsestotheopen-endedquestionaboutadditionalconsiderationsfortheArbutusareaincludedsuggestionstocontinuetheMillenniumLinebeyondArbutusnow;24%identifiedotherconsiderations;7%providedgeneralnegativecommentsregardingconsiderationsfortheArbutusarea;7%identifiedminimizingimpacttoresidentsandtheneighbourhood.

PublicEngagementProcess:

Therewerealsosomegeneralcommentsaboutthepublicengagementprocess.Theseincluded:commentsrequestsforvisualstoaccompanyonlinequestionnairetext;concernsregardinghowpublicinputwouldberespondedto;commentsaskingformoredetailontheproposeddesignfeatures;andcommentsaskingforclarificationonfeaturesorterminology.

1.3 NEXTSTEPS

ThethirdroundofstakeholderandpublicengagementfortheProjectwilltakeplacein2018.ParticipantsinthisnextphasewillhaveanopportunitytosharetheirfeedbackonhowtheProjectTeamisaddressingtheinputwereceivedinpreviousphasesandinformationfromtheEnvironmentalReview.

2017/10/16 Page8of38

2 INTRODUCTION

ThisreportsummarizesthepublicandstakeholderengagementconductedbyTransLinkandtheCityofVancouverduringMay,June,andJuly2017fortheProject.

ThegoalofthisengagementphasewastoinformpeopleabouttheworkthattheProjectTeamhasdonetodateandseekfeedbackfromstakeholdersalongtheBroadwayCorridorandthegreaterpublicaboutconstructionimpactsandmitigation,anddesignguidelinesinsideandoutsidethestations.EngagementactivitiesalsopresentedanopportunitytolistentogeneralthoughtsandquestionsabouttheProject.

2.1 BACKGROUND

Mayors’CouncilonRegionalTransportation

TheTransLinkMayors'CouncilonRegionalTransportationiscomprisedofthe21mayorsinMetroVancouver,aswelltheelectedrepresentativeofElectoralArea‘A’andtheChiefofTsawwassenFirstNation.TheMayors’CouncilapprovesTransLink’slong-termregionaltransportationstrategiesand10-yeartransportationinvestmentplans,andperformsregulatoryoversightfunctions.

InFebruary2014,theMinisterofTransportationandInfrastructureaskedtheMayors’Counciltoconfirmitstransportationvisionandtoclarifythecosts,priorities,andphasingforinvestmentsandactions.

InJune2014,theMayors'CouncilrespondedwithaVisionoutliningtransitandtransportationinvestmentstokeepMetroVancouvermoving.ThisVisionhasa30-yearplanninghorizon,andcallsforrapidtransitalongtheBroadwayCorridor,connectingtoUBC.

10-YearVision

TheVisionsetsoutspecificinvestment,management,andpartnershipactionsfortenyears,referredtoasthe10-YearVisionforMetroVancouverTransitandTransportation.OneoftheinvestmentactionsistoextendtheMillenniumLinewestwardfromitscurrentterminusatVCC-ClarkStationtoArbutuswithintheinitial10-yearperiodoftheVision:

• Phase1willextendtheMillenniumLinefromtheexistingVCC-ClarkStationtoArbutusStreet,undergroundalongtheBroadwayCorridor.

• Phase2willconnectrapidtransittoUBC.

Consistentwiththe10-YearVision,TransLinkandtheCityofVancouverhaveprioritizedimplementingrapidtransitalongtheCentralBroadwayCorridortoaddressthedensestpopulationandemploymentareasonthecorridorinthefirstphase.

PhaseOnePlan

InNovember2016,theTransLinkBoardofDirectorsandtheMayors’CouncilapprovedTransLink’s2017-2026InvestmentPlan:PhaseOneofthe10-YearVision(PhaseOnePlan).ThePhaseOnePlanincludes

2017/10/16 Page9of38

fundingforpre-constructionactivitiesfortheProject.FullcapitalfundingfortheProjectwillbeconfirmedthroughafutureupdatetoTransLink’sInvestmentPlan.

2.2 ENGAGEMENTPROCESS

TheMillenniumLineBroadwayExtensionisoneofthemostsignificantinfrastructureinvestmentsfortheregion’sfutureandistheCityofVancouver’snumberonetransportationpriority.TransLinkisleadingathree-phaseengagementprocessinpartnershipwiththeCityofVancouvertoinformthedesigndevelopmentoftheProject.

Duringthisperiod,multipletechnical,intergovernmental,andengagementactivitiesareunderway,including:designdevelopment;furthergeotechnicalinvestigation;environmentalreview;businesscaserefinement;technicalspecificationsdevelopment;procurementdocumentpreparation;engagementwithstakeholders,thepublic,andFirstNations;andotherefforts.

ThisreportsummarizespublicandstakeholderactivitiesandfeedbackconductedinMay,June,andJuly2017,asindicatedas“Engage”intheprocessdiagrambelow.

Figure1:EngagementProcessTimeline

Thisreportisorganizedasfollows:• SummaryofEngagementOpportunities• SummaryofEngagementFindings• OutreachExtentandMethods

VerbatimwrittenfeedbackgatheredfromeventsandonlineengagementareincludedintheAppendix,organizedbyinputopportunity.

2017/10/16 Page10of38

3 ENGAGEMENTOPPORTUNITIES

TransLink,withitspartnertheCityofVancouver,hosted15stakeholderpresentations,fourstakeholderworkshops,threeopenhouses,andanonlinequestionnaire,duringMay,JuneandJuly2017.

Thissectionsummarizesthepurpose,format,andlevelofparticipationforeachengagementopportunity.Thefollowingsection,“EngagementFindings,”summarizesthefeedbackreceivedacrossallinputopportunities.VerbatimwrittencommentsareincludedintheAppendix.

3.1 STAKEHOLDERPRESENTATIONS

TransLinkandCityofVancouverstaffgaveelevenstakeholderpresentationsbetweenMayandJuly2017.ThepurposeofthesepresentationswastoprovideanupdatetotheProject,toreviewengagementfindingstodate,explainhowthatfeedbackwasbeingincorporated,andtogiveanopportunitytoaskquestionsandprovidefeedback.

Ateachstakeholderpresentation,theProjectTeampresentedaProjectoverview,whatwasheardinthelastphaseofengagement,whattopicsTransLinkandtheCitywereengagingoninthisphase,nextstepsfortheProject,andrespondedtoquestionsandconcernsfromattendees.

3.2 STAKEHOLDERWORKSHOPS

Stakeholderswereinvitedtoattendoneoffourstakeholderworkshops:

• Wednesday,June21,1p.m.–3p.m.(GreatNorthernWay)attheCreeksideCommunityCentre• Wednesday,June21,5p.m.–7p.m.(ArbutusStation)attheKitsilanoCommunityCentre• Thursday,June22,2p.m.–4p.m.(Corridor-wide)attheVancouverMasonicCentre• Thursday,June22,6p.m.–8p.m.(Corridor-wide)attheVancouverMasonicCentre

Invitationsfortheseeventsweredistributedinthefollowingways:

• Promotionatpreviousstakeholderpresentations;• Emailinvitations;• Follow-upcalls;• Mail-dropinvitationletterstoresidentsintheGreatNorthernWayarea;• InvitationletterswereemailedtoGreatNorthernWaystakeholderswithareminderemailand

followupphonecalls;and• BusinessesalongBroadway,betweenCypressStreetandVineStreet,werehand-delivered

invitationstotheArbutusStationworkshopandpostcardsinformingthemoftheopenhouses.

Stakeholdersfromacross-sectionofcommunityassociations;localbusinesses;education;healthcare;accessibility;andtransportationandtransportationadvocacygroupsattendedthesesessions.

2017/10/16 Page11of38

3.2.1 GREATNORTHERNWAY&ARBUTUSWORKSHOPS

OnJune20,2017,theProjectTeamhostedtwostakeholderworkshops:onefocusedontheGreatNorthernWayarea,andtheotherfocusedontheArbutusarea.Thesetwokeyareaswerechosentofocusengagementeffortsasthesearethetwolocationswillexperiencegreaterconstructionimpacts.

Participantsattheseworkshopswereaskedtoconsiderthefollowingquestions,regardingtheirrespectiveareas:

• Whatstationconsiderationsaremostimportantat[theareainquestionattheworkshop]?• Whatelsedoweneedtokeepinmindwhenplanningconstructioninthisarea?

Amemberoftheengagementteamfacilitateddiscussionaboutthesequestions,whileasubjectmatterexpertfromtheCityorTransLinkansweredquestionsandrespondedtoconcerns.Approximately35stakeholdersattendedthesetwoworkshops.

3.2.2 CORRIDOR-WIDEWORKSHOPS

OnJune21,2017,theProjectTeamhostedtwootherstakeholderworkshops,bothofwhichfocusedonstationdesignconsiderationsandconstructionimpacts.Participantsattheseworkshopswereaskedjoinfacilitateddiscussionsoftheirchoiceattwoofthefollowingfourstations:

• StationDesignFeatures:Insidethestations• StationDesignConsiderations:Outsidethestations• ConstructionImpacts:Transportation• ConstructionImpacts:Supportingbusinessaccessandaddressingcommunityneeds

Amemberoftheengagementteamfacilitateddiscussionaboutthesetopics,whileasubjectmatterexpertfromtheCityorTransLinkansweredquestionsandrespondedtoconcerns.Approximately34stakeholdersattendedthesetwoworkshops.

3.3 PUBLICOPENHOUSES

TheProjectTeamhostedthreeopenhousesattheCityofVancouver’sengagementspaceat511WestBroadwaytoinformthepublicabouttheProject,togatherideas,andtolistentoquestions:

• Saturday,June24,10a.m.–2p.m.• Tuesday,June27,4p.m.–7p.m.• Wednesday,June28,4p.m.–7p.m.

Attheseevents,participantswereaskedtoreviewcontextualinformationonaseriesofboards,whileprovidingfeedbackonothersregardingseveraltopics:

• StationDesignFeatures:Insidethestationso “Didwemissanything?Pleaseuseastickynotetodescribe…”

• StationDesignConsiderations:Outsidethestations

2017/10/16 Page12of38

o “Tohelpusinformthedesignofstations,telluswhatyouthinkofthefollowingconsiderations.Pleaseuseonestickydotperitem.”

o “Didwemissanything?Pleaseuseastickynotetodescribe…”• ConstructionImpacts:Transportation

o “Howeffectivedoyouthinkthesestrategieswillbeinmanagingtransportationimpacts?Useonestickydotonthescalebelowtotellus.”

o “Didwemissanything?Pleaseuseastickynotetodescribe…”• ConstructionImpacts:Supportingbusinessaccess&addressingcommunityneeds

o “Howeffectivedoyouthinkthesestrategieswillbeinmanagingbusinessaccessandaddressingcommunityneedsduringconstruction?Useonestickydotonthescalebelowtotellus”

o “Didwemissanything?Pleaseuseastickynotetodescribe…”• AdditionalConsiderations:GreatNorthernWayArea

o “WhatdoweneedtoconsiderabouttheGreatNorthernWayareatoguidetheconstructionmanagementstrategiesanddesignconsiderations?”

• AdditionalConsiderations:ArbutusStreetAreao “WhatdoweneedtoconsiderabouttheArbutusareatoguidetheconstruction

managementstrategiesanddesignconsiderations?”

3.3.1 EVENTSPROMOTION

Theseeventswerepromotedinbothtraditionalandonlinemedia.Promotionforthepublicopenhousesincluded:

• TransLinkwebsite(10,587pageviewsbetweenJune19andJuly8,2017)• CityofVancouverwebsite(3,239pageviewsbetweenJune1andJuly31,2017)• CityofVancouver’sGreenestCitynewsletter(4,193subscribers)• Emailnotificationto14,859TalkVancouverpanelists(6,381openedtheemail)• TransLinkandtheCityofVancouversocialmediaaccounts:

o 4,357TransLinkFacebookimpressions,55reactions/comments/shares,184clickso 1,520CityofVancouverFacebookimpressions,10reactions/comments/shareso 11TransLinktweetsand21re-tweetso 397BuzzerBlogviewsandtwocommentso 24,000TwitterfollowersonCityofVancouverTwitter-OnetweetfromCityof

VancouverspecifictoBroadwayandanotherregardingtheGreenestCitynewsletter,includingtheengagementsessions

• TransLink“NextBus”textfeature(262,930viewsand3,658clicksbetweenJune19andJuly8,2017)

• Postersforlocalcoffeeshopsandcommunitycentres(100+)• Postersavailableforstakeholdersatthestakeholderworkshops(200)• PostcardsdistributedbystreetteamsalongthecorridoronJune19andJune22,2017during

morningandeveningpeakhoursatCommercial-BroadwayStation,Broadway-CityHallStation,GranvilleStreetatBroadway,andVCC-ClarkStation(3,500)

• PostcardsmailedouttoresidentsinArbutusarea• Postcardsavailableforstakeholdersatstakeholdermeetings(1,500)

2017/10/16 Page13of38

• Printadvertisementsin:o 24Hours(June15)o Metro(June20)o TheGeorgiaStraight(June16)

• InvitationletterssenttoresidentsintheGreatNorthernWayarea

3.3.2 EVENTPARTICIPATION

Intotal,887peopleattendedthethreepublicopenhouses.Allthreeeventsfollowedthesameformat,whichincludedinformationaldisplayboards,displayboardsforcollectingpublicfeedback,andtheonlinequestionnaire.Participantsattheseeventswereaskedspecificquestionsrelatedtostationdesignfeatures,includingfeaturesbothinsideandoutsidethestations;constructionimpactsonsupportingbusinessaccessandaddressingcommunityneeds,andontransportation;aswellasspecificconsiderationsateitherendoftheproposedalignment,atGreatNorthernWayandArbutus.TransLinkandCityofVancouverstaffwereavailableatthedisplayboardstoanswerquestionsandlistentoconcerns.

3.4 ONLINEQUESTIONNAIRE

BetweenJune19toJuly8,2017,TransLinkhostedanonlinequestionnaireontheprojectwebsite,promotedthroughthewebsiteandonsocialmedia.Itwasavailableontabletcomputersatthethreeopenhouses.Morethan3,000respondentscompletedthequestionnaire.

Ahigh-levelsummaryofquestionnairefindingsisincludedinthisengagementsummary,anddetailedfindingsareincludedintheAppendix.

2017/10/16 Page14of38

4 ENGAGEMENTFINDINGS

ThissectionsummarizeskeythemesbasedonfeedbackgatheredinJuneandJulyof2017.Feedbackincludeswrittencommentsreceivedatstakeholderpresentations,publicopenhouses,andtheonlinequestionnaire.Thefourstakeholderworkshopsandthreeopenhousesgeneratedover850individualwrittencommentsabouttheProject.Participantsattheseeventswereaskedspecificquestionsrelatedtostationdesignfeatures,constructionimpacts,andspecificconsiderationsateitherendoftheProject.Thissectionsummarizescommentsfromeachofthesetopicsandprovidessomequotesfromparticipantsasexamples.Anadditional3,050responseswerereceivedthroughtheonlinequestionnaire,andthisfeedbackisalsoincorporatedintothesummariesoffeedbackbycategory.

Examplequotesfromeachsessionarelabeledasfollowstoassistwithcross-referencingwithdetailedfindingsintheAppendix:

4.1 STATIONDESIGNFEATURESANDCONSIDERATIONS

4.1.1 INSIDETHESTATIONS

OnlineEngagement

Ofrespondentswhotooktheonlinequestionnaire,2782respondentsrankedwhethertheinternaldesignfeaturessuggestedbytheProjectTeammetrespondents’expectationsinthefollowingway:

• Suggestedfeaturesmettheexpectationsof86%oftherespondentsthatansweredthisquestion;indicating“Fullymeetsexpectations”(54%)or“Somewhatmeetsexpectations”(32%)

• 5%suggestedthefeaturesdidn’tmeetexpectations;indicating“Doesnotmeetexpectationsatall”(3%)or“Somewhatdoesnotmeetexpectations”(3%)

• 8%respondedwith“Neutral”

GreatNorthernWayWorkshopArbutusWorkshop

StakeholderWorkshop3StakeholderWorkshop4

OpenHouse1OpenHouse2OpenHouse3

GNWARBSW3SW4OH1OH2OH3

54%32%

8%3% 3%

Fullymeetsexpectations

Somewhatmeetsexpectations

Neutral

Somewhatdoesnotmeetexpectations

Doesnotmeetexpectationsatall

2017/10/16 Page15of38

Of1040open-endedquestionnaireresponses,thefollowingthemeswerementioned:

• Mentionedastandardfeature,neutralcomments(729,70%)• Washrooms(235,22%)• Generalnegativecommentsregardingproposedinside-stationdesign(88,8%)• Adesireformultipleentrances/exits (73,7%)• Bikeracks/storage(57,5%)• Securityfeatures(43,4%)• Securitypersonnel(40,3%)• ContinuelinebeyondArbutusnow(28,2%)• Generalpositivecommentsregardinginside-stationdesign(20,1%)• Preferalternatetransittechnology(17,1%)• Seating(16,1%)• Concernsaboutprotectingartgalleriesoutsideofstations(15,1%)• Wi-Fiorcellularservice(13,1%)• Directtransferconnections(12,1%)• Safetyrail/wall(10,0%)• Garbage/recycling/compostbins(7,0%)• Donotwantrapidtransitexpansion(7,0%)• Negativecommentsregardingengagementprocess(6,0%)• Other(49,4%)• Noothercomments(29,2%)• Declinedtoanswer(3,0%)• Don’tknow(6,0%)

StakeholderWorkshops&OpenHouses

Stakeholdersandmembersofthepublicsharedatotalof492commentsonstationdesignprinciples.Ofthese,323commentsrelatedtodesignfeaturesinsideofstationsand169relatedtodesignconsiderationsforareasoutsideofstations.

Commentsondesignfeaturesandconsiderationsforstationdesignarefocusedintoseveralthemes:

• Desiredamenities(112comments)• Accessibility(78comments)• Functionalityofstations(70comments)• Wayfindingimprovements(33comments)• Safetyimprovements(16comments)• Aestheticpreferences(10comments)• Otherconsiderations(4comments)

Commentsfromtheeventsaresummarizedbelow.

2017/10/16 Page16of38

Amenitiesinsidestations(112comments)

Onehundredtwelveparticipantsexpressedadesireforamenitiesinsidestations,includinginfrastructureforweatherprotection(suchasawnings),moreseating,washrooms,retailstores,recyclingbinsandgarbagecans,wirelessinternet(Wi-Fi),cellphoneserviceandchargingstations,bicycleinfrastructure,waterfountains,andpublicartspaces.

Themostfrequently-mentionedamenitieswerewashrooms(44comments),retailstores(16comments)andbicycleinfrastructure(16comments).Forty-fourcommentsindicatedsupportforpublicwashrooms,andsomeexpressedsupportforwashroomstobeprovidedbyretailstorestobemorecosteffective.Thetypesofretailstoresparticipantswouldliketoseeinsideofstationsarelocalbusinessesthatsellsmallconvenienceitems,suchaswaterandnewspapers.Sixteenwouldlikeretailstorestobelocatedinsideoffarepaidareassothattheyareeasilyaccessibleforthosewaitingfortrains,whileotherspreferthemoutsideoffarepaidareastomakethemmoreaccessible.Someparticipantsalsomentionedthepossibilityofusingretailspacestohelppayforthemaintenanceofstations.Thetypesofbicycleinfrastructureparticipantswouldlikeinsideofstationsrangesfromadaptingexistinginfrastructuretoaccommodatebikes,likewiderfaregates,elevatorsandescalators,tobike-specificinfrastructure,suchasprovisionforcarson-boardtrainsandsecurebikeparkingatstation.

• “Washroomsareasmuchacoreissueasescalatorsorbikeracks.”GW1• “Itwouldbenicetohavesmallkioskssellingwater,mints,newspapers,etc.insidethepaidgatesof

thestations.So,ifyouneedsomething(likeemergencywater)youdon'thavetogooutsideofthestationpaygatesandthengetbackinagain.”OH1

• “Stationsplannedaroundbikemovementthroughstations.”GW1

Impactsofstationsdesignonaccessibility(78comments)

Seventy-eightcommentsfocusedonstationdesignprinciplesthatcouldimprovetheaccessibilityofstations,particularlyforpeoplewithdisabilitiesandseniors.Participantssuggestedthatstationsshouldhavewiderplatforms,bemorevisuallystimulating,withadequatelightingandhighcontrastcolourstomakenavigationeasierforthosewithvisualimpairments.Stationsshouldalsohavemoredescriptiveaudiocommunicationsforhearingimpairedcustomers.Stationsshouldincludemoreelevatorswithfasterservicewithenoughroomtoaccommodatemultiplewheelchairs,strollers,orbikes.Participantswouldalsoliketoseeupanddownescalatorsandmorefaregateswithwiderentrances,seatingareastorestduringtrips,washrooms,protectionforguidedogs,andstafftohelpvulnerablepopulationsmovethroughthesystem.

• “Colourcontrastandtactilewayfindingguideinsidestationsfromentrancetogates,elevators,escaladers,andstairs.”GW2

• “Whenthevoice-overisannouncingthenextstop,pleasesaywhichdirectiontoexit.(e.g."NextstationCambie.Exitthetrainonyourleft").”OH3

• Allfaregatesshouldbethesamewidth!Allwide.”OH2

Functionality(70comments)

Seventyparticipantsprovidedcommentstoenhancetheflowofcommutersthroughthesystem.Inordertodothis,participantssuggestedlongerplatformstoaccommodatelargertrainsthatcanmovemorepeople,havingmultipleentrancesandexits,supportingmulti-modalconnections(particularlybetweenbicyclesandtrains),moreescalatorswithbetterdurability,undergroundconnectionsbetweentrainlines,integration

2017/10/16 Page17of38

betweenstationsandpopularnearbydestinations,a“doubletrack”attheendoftheline,andbuildingstationsthatarelargeenoughtoaccommodatefutureincreasesinridershipastheregiongrows.SomeparticipantswerespecificallyinterestedinhowbuseswillbeaccommodatedattheArbutusstation.

• “Shuttleserviceortunnelintohealthcampus.”GW1• “Makesureenoughthereareenoughfaregates.Separateentrancesandexitswouldbehelpful

too.”OH2

Wayfindinginsideofstations(33comments)

Thirty-threeparticipantsleftcommentsaboutwayfindinginstations.Commentsexpressedthatwayfindinginexistingstationsisachallengeforthosewithvisualimpairmentsandfornon-Englishspeakers.Commentssuggestedaddressingthisthroughsignagethatislargerwithsymbolsinsteadofwriting.Ifwritingisnecessary,plainlanguageshouldbeused.Stationsalsoneedmorelighting,soitiseasyforalltosee.Someparticipantswouldlikesignagetobespecifictomodesoftransportation(e.g.pedestriansandcyclists).Specifictypesofsignageweresuggestedfornewstations,includingmorevisiblestationsignsatentrances,cleardirectionstotrainsandelevators,morevisibleupcomingstationnamesincarsandonplatforms,andinformationtohelppassengersexittotheirdesiredlocation.Participantscommentedonthevaluethatdécorandartcanplayinsupportingwayfindingbydistinguishingstationsfromoneanother.Somecommentsmentionedthatwayfindingshouldbemoreinteractive,suggestingmorestaffatstationstodirectpassengersorcomputersforpeopletouseiftheyarelost.Oneparticipantmentionedthatwayfindingeffortsinsideofstationsshouldbuildontheexistingwayfindinginstationareas(e.g.VancouverGeneralHospitalCorridorStewardshipGroupwayfindinginitiatives).

• “Stationsshouldbeeasyandfasttoidentifyfrominsideacrowdedtrain.Aswellassigns,withdistinctiveartwork(e.g.OaktreeartwouldinstantlyidentifyOakSt.Station).”OH3

• “Interactivecomputerwayfindingstation!”GW1• “Makesurestationsignsarevisiblefrominsidethetrain(i.e.,likeTorontoorNewYork).”OH1

Stationdesignimpactsonsafety(16comments)

Sixteenparticipantsnotedthattheplanningofnewstationscouldimprovesafetyinsideofstations.Threepeoplethoughtthatsecuritypersonnelpresencewouldbeagoodidea.Threemorewouldliketoseewashroomsinsidestations.Othersafetyfeaturesparticipantswouldliketoseeincludesecuritycameras,multiplestationentrancessothatstreetsoutsideofstationsarelesscongested,greaterbuffersbetweentraintracksandplatforms,andlightingthroughoutstations.

• “Multipleaccessessopeoplesavetimeanddon'thavetocrossbusystreets.”OH1

Aestheticpreferences(10comments)

Tenparticipantsexpressedtheiraestheticpreferencesforinsidestations.Theirpreferencesinclude“creative,”“iconic”and“attractive”architecture,designthatintegrateswiththesurroundingcommunity’scharacter,andinteractivespacesthatchangeovertimeandrepresentthelocalcommunity.Participantsalsomentionedstationcleanlinessasanimportantaestheticfeature.

• “Goodarchitecture!Makepublicspacefun,imaginativeandcreative!”OH2• “TryLEDboardstodisplayart,sothatitcouldbeeasilychanged-daily,weekly,etc.”OH3

2017/10/16 Page18of38

Otherconsiderations(4comments)

Fourothercommentsthatdidnotfittheabovethemes,twoofwhichrelatedtostationdesignconsideringandmonitoringnoiseandairqualityinsidestations.

4.1.2 OUTSIDETHESTATIONS

OnlineEngagement

Ofrespondentswhotooktheonlinequestionnaire,approximately2829respondentsrankedtheimportanceofsuggestedconsiderationsinthefollowingways:

• “Waitingspacewithweatherprotection”wasrankedimportantbythehighestpercentageofrespondents;95%respondedimportant–“Somewhatimportant”(21%)or“Veryimportant”(74%).

• Thenexthighestpercentageofconsiderationsrankedimportantwere“Streetfurniture,likewasteandrecyclingbinsandbenches”(87%),“Recognizableasarapidtransitstation”(85%),and“Integratedwiththeexistingandplannedwalkingandcyclingnetwork”(83%).

• “Publicbikesharestation”wasrankedunimportantbythehighestpercentageofrespondents;23%respondedunimportant–“Somewhatunimportant”(11%)or“Notimportantatall”(12%).

• Thenexthighestpercentageofconsiderationsrankedunimportantwere“Usepublicarttoreflecttheneighbourhoodcharacter”(22%)and“Includepublicspaceopportunitiesateachstation”(18%).

95% 89% 85% 83% 78% 75%62% 55% 55% 49%

3% 7% 10% 11% 16% 17%

21%23% 27%

28%

2% 4% 5% 6% 4% 7%16% 22% 18% 23%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Waitin

gspacewith

weatherprotection

Streetfu

rnitu

re,likewasteand

recyclingbins

andbenches

Recogniza

bleasara

pidtransitstation

Integratedw

ithth

eexistingandplanned

walkingand

cyclingnetw

ork

Prioritizingaccesstostationscon

sideringthe

City'shierarchyform

ovingpeop

leand

the

needsoflocalcom

mun

ities

Locatestatio

nfeaturessuchasventsand

em

ergencyexitsto

minim

izeim

pactso

nsid

ewalksand

pub

licsp

ace

Securebikeparking

Usepu

blicartto

refle

ctth

eneighb

ourhoo

dcharacter

Includ

epu

blicsp

aceop

portun

itiesate

ach

station

Publicbikesharestation

NotImportant

Neutral

Important

2017/10/16 Page19of38


• Mentionedastandardfeature,neutralcomments(194,32%)• Adesireformultipleentrances/exits(includesaccessfrombothsidesofthestreet)(54,9%)• Generalnegativecommentsregardingproposedoutside-stationdesignfeatures(47,8%)• Washrooms(42,7%)• Clearwayfindingandpassengerinfo(39,6%)• Easyaccesstoandfrombuses(37,6%)• Whatdoes'Prioritizingaccesstostations.'mean?(29,5%)• Securityfeatures(26,4%)• Dropoff/Pickupzones(26,4%)• Publicparking(24,4%)• Retailopportunities(20,3%)• Securitypersonnel(14,2%)• Greenspace/landscaping(13,2%)• Qualityarchitecturaldesign(13,2%)• Concernsaboutprotectingartgalleriesoutsideofstations(10,2%)• Wheelchairaccessibility(6,1%)• Generalpositivecommentsregardingoutside-stationdesign(2,0%)• Negativecommentsregardingengagementprocess(7,1%)• Other(36,6%)• Noothercomments(25,4%)• Preferalternatetransittechnology(14,2%)• Donotwantrapidtransitexpansion(3,1%)


Whenaskedtoratetheimportanceofgivenconsiderationsforoutsidethestationsbetween74and134(dependingonthegivenconsideration)participantsrespondedinthefollowingways:

• “Waitingspacewithweatherprotectionwasrankedimportantbythehighestpercentageofrespondents;99%respondedimportant–“Somewhatimportant”(13%)or“VeryImportant”(73%).

• Thenexthighestpercentageofconsiderationsrankedimportantwere“Recognizableasarapidtransitstation”(97%),“Streetfurniture,likewasteandrecyclingbinsandbenches”(95%),and“PrioritizingaccesstostationsconsideringtheCity'shierarchyformovingpeopleandtheneedsoflocalcommunities”(93%).

• “Usepublicarttoreflectneighbourhoodcharacter”wasrankedunimportantbythehighestpercentageofrespondents;19%respondedunimportant–“Somewhatunimportant”(5%)or“Notimportantatall”(14%).

• Thenexthighestpercentageofconsiderationsrankedunimportantwere“Includepublicspaceopportunitiesateachstation”(18%)and“Securebikeparking”(14%).

2017/10/16 Page20of38

Participantsmade169commentsrelatedtodesignprinciplesforareasoutsideofstations.Commentsondesignprinciplesforareasoutsideofstationsarefocusedintoseveralthemes:amenities,functionality,accessibility,safety,development,wayfinding,andaestheticpreferences.Thecommentsmadearesummarizedbelow.

• Amenities(49comments)• Functionality(37comments)• Accessibility(18comments)• Safety(17comments)• Aestheticpreferences(14comments)• Development(14comments)• Wayfinding(14comments)• Otherconsiderations(7comments)

Amenitiesoutsidestations(49comments)

Forty-nineparticipantscommentedonamenitiestheywouldliketohaveoutsideofstations.Popularamenitiesincludebikeshare,securebikeparking,parking,weatherprotectedareaswithbenches(notmetal),washrooms,retailstoreandservices,wirelessinternet(Wi-Fi)andpublicart.Theonlyamenitythat

1% 1% 3% 5% 16% 14% 18% 19%

0% 3% 5% 7% 9% 12%

14% 17% 17% 22%

99% 97% 95% 93% 89% 82% 71% 70% 65% 59%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

100%

Waitin

gspacewith

weatherprotection

Recogniza

blea

sara

pidtransitstation

Streetfu

rnitu

re,likewasteand

recycling

binsand

ben

ches

Prioritizingac

cessto

stationsco

nsidering

theCity'shierarchyformovingpe

opleand

thene

edso

flocalco

mmun

ities

Integrated

with

theexistinga

ndplann

ed

walkingand

cyclingn

etwork

Locatestationfeaturessu

chasv

entsand

em

ergencye

xitsto

minim

izeim

pactso

nsid

ewalksan

dpu

blicsp

ace

Publicbikesharestation

Securebikeparking

Includ

epu

blicsp

aceop

portun

itiesateach

station

Usepu

blicartto

refle

ctth

ene

ighb

ourhoo

dcharacter

Important

Neutral

NotImportant

2017/10/16 Page21of38

someparticipantsdidnotwanttoseewaspublicart,asthoserespondentscommentedthatartwastoosubjectiveandnotanappropriatemeansofspendingpublicmoney.

• “TransitstationsinTokyohavetheseamazing(andhuge)bikeparkingfacilitiesunderground,adjacenttotheentrance,priortothefaregates.Check‘emout!”OH2

• “Artistoosubjectiveforspendingourtaxmoney.”OH2

Functionality(37comments)Thirty-sevenparticipantssuggestedwaysthatthemovementofpeoplethroughareasoutsideofstationscouldbeimprovedbydecreasingcongestionandmakingflowsofpeoplemoreefficient.Commentsfocusedonincreasingthespaceavailableforpeopleinhightrafficareasoutsideofstations,integratingstationswithothertransportationinfrastructuresuchasbusstopsandgreenways,increasingthenumberofentrances,andaccommodatingdifferentmodesoftransportationintheseareas–particularlypedestriansandbicyclists.Someparticipantsalsostressedtheimportanceof“lastmile”transportationoptions,suchastaxisandprivatevehicles,andtheinfrastructureneededtosupportthesemodes(e.g.,parkinganddrop-off/pick-upareas).SeveralcommentsalsoprovidedspecificsuggestionsforenhancingintegrationbetweentheProjectandthemedicalprecinct.

• “ConvenientaccesstoWest10thAveMedicalPrecinctfromstationspreferablyinsidestation.”GW1• “Willstillneeda#9busforthosegoingtoVGH.”OH1• “Designforwaitingareas.Broadwaystationisimpossibletowalkpastasapedestrianwhenbuslines

arelarge.”OH2• “Havestationaccessesatseveralcornersoftheintersection,notjustatone.”OH2• “Useundergroundpedestrianwalkwaystocrossmajorstreets.”OH1

Accessibility(18comments)Eighteenparticipantscommentedontheimportanceofensuringstationareasareaccessibletoall,especiallypeoplewithdisabilitiesandseniors.Designfeaturesthatcouldhelpincreaseaccessibilityforthesegroupsincludemorecolourcontrastinthespace,infrastructurethatislargeenoughtoaccommodatewheelchairs,walkers,andotherpersonalmobilitydevices(e.g.,focusshouldbeonthequantityofelevatorsaswellasthesizeforredundancy),accesstowashrooms,largeandclearsignage,andaccesstoage-friendlystreetfurniture,suchasbencheswitharmrests.

• “Wheelchairsshouldbeatthetop[ofthetransportationhierarchy].”OH1• “SpecialattentiontoVCCstationasitwillservicepeoplethatgotoblindandhearingschool.”GW1• “Iworkwithkidsandindividualswithdevelopmentaldisabilities;this[clearsignageoutsideof

stations]isveryimportant.Willalsobehelpfulfortouristsandvisitors/residentswithalanguagebarrier.”OH3

Safety(17comments)

Seventeenparticipantsprovidedsuggestionstoimprovesafetyinareasoutsideofstations.Someparticipantswouldliketoseemoremixeddevelopmentintheseareas,withbusinesses,homesandpublicspacestoincreasethenumberof‘eyesonthestreet’andmakethemsafer.Otherswouldliketohavesecuritycamerasoutsidestations.Oneparticipantsuggestedhavingpolicepresent.Designimprovementsuggestionsthatcouldenhancesafetyinclude:betterlighting,multipleentrancestodecreasecongestion,andmoretractioninstationareasurfaces.

2017/10/16 Page22of38

• “Developmentintegration–retailandresidential.Bringactivitytothestationsand"eyesonthestreet."GW1

• “Alsoconsidersufficientlighting,smoothsurfaces,andappropriatespacingofbenches.”GW1• “Whatistheplanifyourequirehelpandhavenocellphone?Willtherebeapayphone?”GW2

Aestheticpreferences(14comments)

Fourteenparticipantscommentedonaestheticpreferencesforstationareas.Oneparticipantcitedthatthedesignoftheseareasshouldbeminimalatfirstandintegrateintothesurroundingcommunityasdevelopmentoccurs.Somewouldliketohavepublicartintegratedintheseareas,althoughfourmentionedtheydidn’tlikesomeexistingpublicartinstationareas.Onecommentsuggestedwaterfeatures,suchasfountains.Twoparticipantsmentionedtheimportanceofcleanlinesstomaintainingtheaestheticsofareasoutsidestations.

• “Stationdesign(fromoutside)shouldbeminimalbefore[further]developmentsareintegrated.”GW1

• “Plazasthatarearoundstationsmustbemaintainedandkeptclean.”OH3

Development(14comments)

Fourteenparticipantscommentedonthetypeofdevelopmenttheywouldliketoseeinareasoutsideofstations.Tenwouldlikestationstointegratewithamixofdevelopmentintheseareas,includinghousing,retailservicesandofficespace.Fourparticipantssuggestedsharingspacestomakethemostofbuildingsnearstations.

• “Wecansharespaces.”OH1• “Transitorienteddevelopmentisimportant.Stationhousesshouldn'tstandalone,butbepartof

officesorhousingdevelopments.”OH3

Wayfinding(14comments)

FourteenparticipantscommentedonwayfindingthatwouldhelpmakeiteasiertomovebetweenstationsandotherareasintheCity.Signageoutsideofthestationscameupasanimportantconsideration.Signageisalsoneededtodirectcommuterstonearbybusstopsandhelpthemnavigatebetweentrainlines.Sixparticipantswouldalsoliketohavethetimeandnexttraindeparturespostedtohelpcommutersplantheirtrips.Oneparticipantsuggestedhavingstaffoutsideofstationstohelpdirectcommuters.

• “Standardizedsystem–thinkofthelinespaintedonthegroundatCommercial-BroadwayStation,butbetterandcouldberecognizedandunderstoodimmediatelybytourists.”GW1


Sevenparticipantsprovidedfeedbackonotherconsiderationsoutsideofstations,withsomecommentsrelatingtousingstationdesignoutsideofstationstoencourageamodalshift.

• “Essentialtosupportreductionofvehicleownership,improvemodalshift.”SW3

2017/10/16 Page23of38

4.2 CONSTRUCTIONIMPACTS

4.2.1 SUPPORTINGBUSINESSACCESS&ADDRESSINGCOMMUNITYNEEDS

OnlineEngagement

Ofrespondentswhotooktheonlinequestionnaire,2685respondentsrankedtheeffectivenessofsuggestedstrategiesforsupportingbusinessaccessandaddressingcommunityneedsduringconstructioninthefollowingways:

• Suggestedstrategieswereeffectiveintheopinionof76%oftherespondentsthatansweredthisquestion;indicating“Veryeffective”(34%)or“Somewhateffective”(42%).

• 12%suggestedthatthesestrategieswereineffective;indicating“Completelyineffective”(5%)or“Somewhatineffective”(7%)



• Minimizeimpacttobusinesses/shopping(91,18%)• Donotrepeat“Cambie/CanadaLine”approach(80,16%)• Mentionedastandardfeature,neutralcomments(50,10%)• Concernsaboutprotectingartgalleriesoutsideofstations(47,9%)• Generalnegativecommentsregardingtransportationrelatedstrategiesthatsupportbusinessaccess

andaddresscommunity(41,8%)• Ongoingcommunicationwithstakeholders(27,5%)• Donotusecutandcover;usetunnelboring(23,4%)• Generalpositivecommentsregardingtransportationrelatedstrategiesthatsupportbusinessaccess

andaddresscommunity(23,4%)• Expediteconstruction(21,4%)• Concernswithtrafficimpacts(21,4%)• Providemoredetailonhowthesestrategieswillbeaccomplished(19,4%)• Behonestandrealisticinwhatyouareproposing(18,3%)• Minimizeimpactforcyclists(3,1%)• Negativecommentsregardingengagementprocess(3,1%)• Other(75,15%)• Noothercomments(19,4%)• Preferalternatetransittechnology(14,3%)• Donotwantrapidtransitexpansion(5,1%)

34%

42%

13%

7%5%

Veryeffective

Somewhateffective

Neutral

Somewhatineffective

Completelyineffective

2017/10/16 Page24of38

• Don’tknow(5,1%)


Whenaskedtoratetheeffectivenessofgivenstrategiesforsupportingbusinessaccessandaddressingcommunityneedsduringconstruction57participantsrespondedinthefollowingways:

• 81%of57participantsratedthesuggestedstrategiesaseffective;indicating“Veryeffective”(37%)or“Somewhateffective”(44%)

• 9%ratedthesestrategiesasineffective;indicating“Completelyineffective”(2%)or“Somewhatineffective”(7%)


Stakeholdersandmembersofthepublicsharedatotalof151commentsonconstructionimpactsinperson.Ofthese,73commentsrelatedtosupportingbusinessaccessandaddressingcommunityneeds,and78commentsrelatedtoimpactsontransportation.

Commentsrelatedtosupportingbusinessaccessandaddressingcommunityneedswerecategorizedintoseveralthemes,including:

• Minimizingdust,sound,andvibration(13comments)• Directlysupportingbusinessesduringconstruction(12comments)• Communication(11comments)• Publicrealmandaccessibility(9comments)• Parking(5comments)• Bicycles(4comments)• Otherconsiderations(20comments)

Commentsaresummarizedbelow.

Minimizingdust,sound&vibration(13comments)

Thirteenparticipantsexpressedconcernsthatconstructionwouldresultindust,sound,andvibrationalongtheBroadwayCorridor.Fourcommentssuggestedthatconstructionwouldcauseunwanteddustandpoorairquality.Sixcommentssuggestedthatconstructionwouldcausenoiseandvibration,withsomeaskingforclarityonwhatstrategiestominimizeandmanagenoiseandvibrationwouldlooklike.

37%

44%

11%

7% 2%

Veryeffective

Somewhateffective

Neutral

Somewhatineffective

Completelyinneffective

2017/10/16 Page25of38

• “Constructiontoxicity,fromdust,drillingfumesforyearsonArbutusstation!Ithastobeenvironmentallyconscious.”OH2

• “Whataboutairquality?Especiallyforworkersonsite?”OH3• “Whatwillthe‘strategiestominimizeandmanagenoiseandvibration’be?”OH1• “Anoisemanagementplanisnecessary-whichshouldbe…toavoidnuisanceoutsideworking

hours!”OH2

Directlysupportingbusinessesduringconstruction(12comments)

Twelveparticipantsgavesuggestionsforhowtobetterandmoredirectlysupportsmallbusinessesduringconstruction.Foursuggestedthatsmallbusinesses,thatmaybeaffectedbyconstruction,begivenataxbreakofsomekindascompensation(eitherthroughapropertytaxdeferralorthroughsomeothertaxbreak).Threeparticipantssuggestedthatmaintainingeasyaccesstobusinessesduringconstructionshouldbeapriority.Othersexpressedconcernsthattheirbusinesswouldclose,orberelocated,becauseofconstruction,andthatsupportshouldbeinplacetohelpthesebusinesses.

• “Propertytaxdeferraltohelpbusinesssuccessfullythroughconstruction”GW1• “Nopatiofeeduringconstruction”GW1• “Providecontinuousandpredictableaccesstohomes&businesses,includingsafecyclingroutesand

cyclingcrossings(notaskingcycliststodismount)”OH1• “Assistbusinessesrelocatedduetoconstruction”OH2• “Rememberifthebusinessescloseitaffectsothersmallbusinessestoo!”OH3

Communication(11comments)

ElevenparticipantsaskedforgoodcommunicationregardingtheProjectthroughouttheconstructionprocess.Somesuggestedthattransparent,up-to-date,andeffectivecommunicationbepresentedacrossmultipleplatforms(notjustthewebsite).OthercommentssuggestedarangeofdifferentstakeholdergroupsfortheProjectTeamtocommunicatewith;includingone-to-oneconsultationwithbusinessowners,involvingaffectedresidents(rentersandhomeowners),andtheconstructionanddevelopmentindustry.

• “Needeffectivecommunications(proactive)-needstobeeasytoaccessandeasytounderstand.”GW2

• “Authenticone-to-oneconsultationwithbusinessownerstounderstandtheirneedstothriveduringconstruction.”GW1

• “Involveresidentsthatareeffectedbyconstruction–rentersaswellascondoowners.”GW1

Publicrealm&accessibility(9comments)

Nineparticipantssuggestedthatconstructionpresentedanopportunitytoimprovethepublicrealm,bothduringandafterconstruction.Fivecommentssuggestedthatpublicartcouldbeincludedonconstructionhoardingtominimizeimpactandimprovethequalityofthepublicrealm.Threeofthosecommentsalsosuggestedthatfreeadspacecouldbegiventoaffectedbusinessesonconstructionhoarding.Othercommentsrelatedtoensuringthatsidewalkswereaccessible.

• “Onestepfurther:providefreeadspaceonconstructionareas(hoarding)forimpactedbusinessesand/orapplypublicarttoexternalconstructionareasduringconstructiontoimprovelookandfeelover2years.”OH3

2017/10/16 Page26of38

• “Accesstosidewalks,busstopessential(forelderly,disabled,etc.).”OH1

Parking(5comments)

Fiveparticipantsmadecommentsrelatedtoincreasingparkingduringconstruction;eithertocompensateforlostparkingforbusinessesandshoppers,ortoprovideparkingforconstructionworkers.

• “Offsiteparkingforcontractorstaff(e.g.,YaletownCanadaLineStation).”GW1• “Maybeaddatemporaryparkinglotnearbusinessestoencouragepeopletovisittheshops.”OH2

Bicycles(4comments)

Fourparticipantsmadebicycle-relatedcommentsregardingconstructionimpactstoresidentsandlocalbusinesses.Thesecommentssuggestedthatbikeracksremainnearconstructionareas,toensurethatcyclistsandcourierswillstillbeabletolockuptheirbicycles.

• “Extrabikerackstopromotecycling.”GW1• “Ensureadequatehardpointleftonsidewalksforbikecourierstoeasilylockto.”OH3


Anadditional20commentscouldnotbecodedintotheabovecategories.Commentsincludedsuggestionstolookatbestpracticesofworkingwith,andminimizingimpacton,themedicalprecinct;thatpersonswithdisabilitieshaveadequatesupportandconsideration;thatasystemofmonitoringandevaluationbesetuppriortostartingconstruction;thattherebeastrategyforgoodsmovementinplace;andthatasystemofmonitoringandevaluationbesetup.

• “BestpracticeofworkingwithTransLink,CityofVancouver,VancouverGeneralHospital,West10thGroup(HospitalPrecinct).”GW2

• “Beingalerttopedestrianswithwhitecanesandguidedogsthatmightneedassistanceduringconstructionperiod.”GW2

• “Predeterminedindicators/measuresofeffectivenessinaddressingneedsevaluation/monitoring.”GW1

• “Cleargoodsmovementstrategy–includingreviewofloadingspacesanddeliverytimes.”GW1

2017/10/16 Page27of38

4.2.2 TRANSPORTATION

OnlineEngagement

Ofrespondentswhotooktheonlinequestionnaire,2787respondentsrankedtheeffectivenessofsuggestedstrategiesformanagingthetransportationimpactsofconstructioninthefollowingways:

• Suggestedstrategieswereeffectiveintheopinionof78%oftherespondentsthatansweredthisquestion;indicating“Veryeffective”(32%)or“Somewhateffective”(46%).

• 9%suggestedthatthesestrategieswereineffective;indicating“Completelyineffective”(4%)or“Somewhatineffective”(5%)



• Mentionedastandardstrategy(197,32%)• Donotrepeat“Cambie/CanadaLine”approach,generalcomments(79,13%)• Minimizeimpactstobusinesses/shopping(74,12%)• Generalnegativecommentsregardingtransportationrelatedconstructionmanagementstrategies

(62,10%)• Concernswithtrafficimpacts(45,7%)• Providemoredetailonhowthesestrategieswillbeaccomplished(44,7%)• Donotusecutandcover/usetunnelboring(36,6%)• Generalpositivecommentsregardingtransportationrelatedconstructionmanagementstrategies

(24,4%)• Usealternativetruckroutes(14,2%)• Minimizeimpactforcyclists(13,2%)• Expediteconstruction(13,2%)• ContinuelinebeyondArbutusatthistime(12,2%)• AddbusserviceonalternateroutestoUBC(9,2%)• Other(33,5%)• Noothercomments(22,4%)• Preferalternatetransittechnology(13,2%)• Don'tknow(5,1%)

32%

46%

14%

5% 4%

Veryeffective

Somewhateffective

Neutral

Somewhatineffective

Completelyineffective

2017/10/16 Page28of38


Whenaskedtoratetheeffectivenessofsuggestedstrategiesformanagingthetransportationimpactsofconstruction68participantsrespondedinthefollowingways:

• 83%of68participantsratedthesuggestedstrategiesaseffective;indicating“Veryeffective”(26%)or“Somewhateffective”(57%)

• 7%ratedthesestrategiesasineffective;indicating“Completelyineffective”(1%)or“Somewhatineffective”(6%)


Stakeholdersandmembersofthepublicshared78commentsaboutreducingtransportationimpactsduringconstruction.Commentswerecategorizedintoseveralthemes,including:

• Busservice(14comments)• Parking(12comments)• Communication(8comments)• Bicycles(7comments)• Multi-modaltransportationsystem(5comments)• Localstreets(5comments)• Alternateroutes(5comments)• Otherconsiderations(22comments)

Commentsaresummarizedbelow.

Busservice(14comments)

Fourteenparticipantsmadecommentsrelatedtotheimpactofconstructiononbusservice.Threecommentsrelatedtoincreasinglocalbusservice,withthreeadditionalcommentssuggestingthatbus-only,forlongerhours,shouldbeincludedalongtheBroadwayCorridorduringconstruction.Fourcommentssuggestedincreasingbusservicealongalternatecorridorsduringconstruction.Twocommentsweremadeaboutmaintainingcurrentbusservice.Twocommentsweremadeaboutensuringthatlargewayfindingsignsandadvancednoticeisgivenforbusstoprelocations.

• “Howaboutbus-only,longerhourslanesonBroadway,likewedidfortheOlympics.”OH3• “Improvealternativecorridorsinadvancee.g.,transitpriorityandsignaloptimizationonparallel

corridorse.g.,serviceimprovementstoalternatetransitcorridors.”GW1• “Largewayfindingsignsandadvancednoticeforbusstoprelocations.”OH3

26%

57%

9% 6% 1%

Veryeffective

Somewhateffective

Neutral

Somewhatineffective

Completelyinneffective

2017/10/16 Page29of38

Parking(12comments)

Twelveparticipantsexpressedconcernsregardingparkingduringconstruction.SixcommentssupportedextendingthenoparkingtimesalongBroadwayduringconstruction.Somecommentsexpressedaconcernaboutpeoplechoosingtoparkon12thAvenueorotheradjacentstreets,inlieuoflosingparkingonBroadway.OthercommentsaskedforclarificationaboutapossibleparkingstrategyfromtheCityofVancouver,withonecommentsuggestingthatallparkingcostsbeincreasedacrossthecity.

• “Haveparkingdis-incentivesalongBroadwaybeenconsidered?”GW1• “Maintain/haveconversationcurrentparkingpatterns.”GW2• “ExtendthenoparkingalongBroadwayduringconstruction.”OH3

Communication(8comments)

EightparticipantshadspecificcommentsandsuggestionsregardingcommunicationsandengagementregardingtheProjectconstructionimpacts.Fourcommentsrelatedtodisseminatinginformationandprojectupdates,includingprovidingmoredetaillaterintheprocessandhavingseveralchannelsforgettinginformationtothepublic.

• “Hotlinetoprovideinformationaboutconstruction.”GW1• “EnsuringdetoursareintegratedintomajorGPSprovidersinatimelymanner.”GW2• “’The‘Devilisinthedetails’-wouldliketoknowmorelaterintheplanningprocess.”GW1• “Isthereagoodunderstandingofwherecommutersarecomingandgoing(whatisthe

opportunity/potential);canwequantifythis?”GW1

Bicycles(7comments)

Sevenparticipantsmadecommentsaboutbicycles.Fourcommentsmentioned‘cyclistsdismount’signs.Twocommentswereforcyclistsdismountingandtwowereagainstthisrequirement.Threecommentsweremadeinfavorofpreservingspaceforcyclists;keepingthemoutofcarandtrucklanes.

• “Preservebikelanesandbikesafetyduringconstruction.”OH1• “Don'trequirecycliststodismount.Riskoffallsincreases…”OH1• “Asapedestriannotwantingtogetrunover,feelfreetoaddasmany"cyclistsdismount"signsas

necessary.”OH2

Multi-modaltransportationsystem(5comments)

Fiveparticipantsexpressedaninterestinconsideringandencouragingamulti-modaltransportationsystemthroughconstructionoftheProject.FourcommentsdirectlyaddressedtheopportunityofBroadwayExtensionconstructiontochangetransportationchoiceandbehaviourinfavorofalternativestosingle-occupancyvehicles.

• “Opportunitytochangebehaviour,reducesingle-occupancyvehiclecapacity,increasetransit,useminibuses.”GW1

• “Whenlineisoperational,expandsidewalks,addbikelanes.Only2-4lanesofcarsmax(includeparkinglane).”OH3

2017/10/16 Page30of38

Localstreets(5comments)

Fiveparticipantsexpressedconcernsaboutlocalstreetsbeingusedtoshort-cutpasttraffic.Threecommentsexplicitlymentionedrestrictingaccesstosomelocalstreetsforresidentsonly.

• “Iamconcernedaboutcardriverstakingshortcutsthroughmyneighbourhood–thosedriversarefastandaggressive.Mayneedrestrictionstoentersomestreets/one-way.”OH1

• “Protectagainstdriversshortcuttingorparkingintheneighbourhood.”OH3

Alternateroutes(5comments)

Fiveparticipantssuggestedthatalternateroutesbedesignatedforvehicletraffic.

• “Designatingalternateroutesfor1.Trucksand2.Generaltrafficvolume.”GW1• “Advisealternateroutesfortravel(esp.fortourists).”OH1


Anadditional22commentscouldnotbecodedintotheabovecategories.Commentsincludedsuggestionstolearnfromandcoordinatewithotherjurisdictionsthathavedonesimilarprojects;coordinatewiththemedicalprecinct,andminimizeimpacttoemergencyresponsevehicles;setupasystemformonitoringandevaluating;andprovidingpick-upanddrop-offareas,especiallyforpersonswithdisabilitiesandtheelderly.

• “ConnectwithMetrolinxinOntariofortheirlessonslearnedduringEglintonCrosstownLRTconstruction.”OH1

• “Establishcriticalaccesssystemthatprioritizestravelto/frommedicalprecinct.”GW1• “Howwouldthetrafficalterationsduringconstructionaffectemergencyresponselikeambulance

accesstoVGH?”GW1• “Howareyougoingtomonitorandevaluateeffectivenessonareal-timebasis?”GW1• “HowareyougoingtomanagethestagingareasforHandyDARTandpick-up/drop-offzones-

seniorsandpeoplewithdisabilities?”GW2

4.3 ADDITIONALCONSIDERATIONS

4.3.1 ARBUTUSEXCHANGE

OnlineEngagement


• ContinuelinebeyondArbutusnow(316,37%)• GeneralnegativecommentsregardingconsiderationsforArbutusarea(61,7%)• Minimizingimpacttoresidents/neighbourhood(61,7%)• Concernsabouttrafficcongestion/rerouting(44,5%)• GeneralpositivecommentsregardingconsiderationsforArbutusarea(43,5%)• Needmoreinformation(27,3%)• Planforfutureuseofbusloop(26,3%)

2017/10/16 Page31of38

• Minimizeimpactstopedestrians(23,3%)• Keeptunnelingequipmentinplaceforfuture(22,3%)• ContinuelinebeyondArbutusinthefuture(17,2%)• Minimizeimpactstocyclists/bikepaths(16,2%)• Concernsaboutenvironmentalimpact(6,1%)• Other(204,24%)• Noothercomments(23,3%)• Preferalternatetransittechnology(29,3%)• Donotwantrapidtransitexpansion(4,0%)


Stakeholdersandmembersofthepublicshared63commentsrelatedtoconstructionfortheArbutusexchangeanddesignconsiderationsforthisstation.Commentswerecategorizedintoseveralthemes,including:

• Businessimpacts(18comments)• Busexchange(9comments)• Buses(6comments)• Connectivity(6comments)• ArbutusGreenway(5comments)• Communicationandcoordinationaroundconstruction(4comments)• Loadingandaccess(3comments)• Otherconsiderations(12comments)

Businessimpacts(18comments)

Eighteenparticipantssharedmanycommentsregardingtheimpactthattheconstructionandfinalexchangewouldhaveonthearea,particularlyonthesurroundingbusinesses.Maintainingbusinessaccessduringconstructionemergedasastrongconcern,aswellashowbusinesseswouldbeaffectedbynoise,dust,vibration,andfumes.Fivecommentsalsohighlightedaneedformoreinformation,withparticipantsexpressingadesiretoknowtheexactlocationofthestation,itsfootprint,andhowlargethetotalareaimpactedbyconstructionwouldbe.

• “ConcernwithkidsgettingtoLordTennysonSchool(Mapleand10th)safelyduringconstruction.Thisschoolwillberebuiltforseismicupgradingstarting2019soverybusyarea.”OH2

• “Veryconcernedaboutfumes,dustforpeopletobreatheinwhileconstructionisgoingonespeciallyonArbutus.”OH2

• “Howmanyfeetwillbeaffectedbysurfaceconstruction?”ARB

Busexchange(9comments)

NineparticipantcommentsrelatedtothebusexchangeatArbutushighlightedconcernaboutwherethebuseswouldturnaround,whatshapetheexchangewouldtake,andhowArbutuswouldaccommodatethisstationwithoutcreatingfurthertrafficcongestioninthearea.Respondentsalsostressedsafetyasatoppriority,expressingconcernforcrime,loitering,andpassengersafetywhileloadingandunloading.OnecommentadvocatedforaqueuingsystemlikeCommercial-BroadwayStationtoaccommodateridership

2017/10/16 Page32of38

boardingthe99B-Lineatthisstop,whileanotherstatedthatkeepingasmuchofthetransitionfromSkyTraintobusundergroundisapreferredfeatureforthedesign.

• “Sometimestherearefiveorsix99swaitingatCommercialBroadway.WherewilltheyparkandwaitatArbutusstation?StreetnarrowerthanCommercialDrive.”OH2

• “Concern:TransitionfromundergroundSkyTraintoabovegroundbuses?Pleasekeepasmuchasyoucanunderground(exceptofcoursethebuses).”ARB

Buses(6comments)

Sixcommentsrelatedspecificallytobusservice.Furtherdetailsaredesiredregardinghowmanybusestheexchangewillaccommodateatonetime,wheretheywillgo,andhowtheywillgetupArbutusinsnowyroadconditions.Participantsalsoaskedwhetherbuseswillbepermittedtoidleandifbusstopswillbeenhancedinanyway.

• “BusesoftengetstuckonthehillleadinguptoArbutuswhenitsnows–considerhowthisaddstoalreadycongestedareafromconstructionandalterroutes.”OH3

• “Wherewilltheabovegroundbusesbeidling?”ARB

Connectivity(6comments)

SixparticipantsstressedtheneedfortheProjecttoprovidesmoothconnectivityaspartofamulti-modalsystem.CommentshighlightedtheimportanceofeasyaccesstotheArbutusGreenway,the99B-Lineandnearbybikeroutes,aswellasprovisionsfortransferstopotentialfutureat-gradeArbutusStreetcar.

• “PleasebesuretoprovidegoodconnectiontobikeroutesaftergettingoffthetrainatArbutusTerminal.”OH2

• “BuildMillenniumLineatsufficientdepthtoallowArbutus"atgrade"linetocrossover.Planfor20years.”OH2

• “ConnectivitytoArbutusGreenway–safe,secure,direct,AAA(allagesandabilities).”OH1

ArbutusGreenway(5comments)

FiveparticipantshighlightedthattheArbutusexchangeshouldallowforsafebikeandpedestrianaccesstothegreenway,withsuggestionsforthistakingtheformofanunderpassoroverpasstocrossBroadway.Commentsstressedtheneedforconnectivitytothegreenwaythatissecureanddirect,andaccessiblebyallagesandabilitiesatallhours.

• “Stationmusthavea24/7accessibleunderpasssogreenwayuserscansafelyandquicklycrossBroadwayquicklywithouthavingtousesignalledcrosswalks.”OH3

• “Bicycleorientedconnectiontogreenway(overpass)orwalkbikethrustationtoaccessgreenway.”ARB

Communication&coordinationaroundconstruction(4comments)

Fourparticipantscalledforaclearplanfortimelycommunicationtothebusinessesaffectedbytheconstruction,allowingthemtonavigateissuessuchasbuildingleases,staffingandupdatingclients.Twocommentsalsorecommendedcoordinatingconstructionwithotherdevelopmentsintheareatohelpminimizetheimpactontheneighbourhood.

2017/10/16 Page33of38

• “Provideinfosobusinessescanprepare–leases,staffing,etc.”ARB

Loading&access(3comments)

Threecommentswererelatedtoloadingandaccessduringconstruction,servingasareminderthatitisnotjustbusinessesimpactedbyconstruction,itisalsosupplierswhowillneedcontinuousaccessfordeliveriestoestablishmentsintheArbutusarea.

• “Notjuststoresimpactedbystoredelivery.Suppliersalsoimpactedintermsofbusiness.”ARB


Twelvecommentsweremadethatdidnotfitintoanyoftheabovecategories.Theseincludedcommentsrelatedtobicyclesandbicycleparking,specificstationdesignconsiderationsforArbutus,parking,andperformancemetrics.

4.3.2 GREATNORTHERNWAY(23COMMENTS)

OnlineEngagement


• Concernsaboutprotectingartoutsideofstations(194,27%)• Adesiretoexploreotherrouteoptionsthroughthisarea(56,8%)• GeneralpositivecommentsregardingconsiderationsforGreatNorthernWayarea(47,6%)• Concernsabouttrafficcongestion/rerouting(43,6%)• Minimizeimpactstopedestrians(29,4%)• Safetyconcerns(27,4%)• Minimizeimpactstocyclists/bikepaths(22,3%)• GeneralnegativecommentsregardingconsiderationsforGreatNorthernWayarea(22,3%)• Ensureeasyaccessandexit(21,3%)• Minimizeimpacttoneighbours/residents(20,3%)• Minimizingimpacttostudents(e.g.,EmilyCarr,VCC)(16,2%)• Needmoreinformation(13,2%)• Trytousenearbyraillines(10,1%)• Donotwantrapidtransitexpansion(6,1%)• Betterdescriptionofguideway(concernsthatthisisintendedasawalkwayratherthanasectionof

track)(6,1%)• Other(141,19%)• Noothercomments(53,7%)• Preferalternatetransittechnology(30,4%)• Don’tknow(4,1%)• Refused(2,0%)


Stakeholdersandmembersofthepublicshared60commentsrelatedtoconstructionfortheGreatNorthernWayareaanddesignconsiderationsforthisstation.Commentswerecategorizedintoseveralthemes,including:

2017/10/16 Page34of38

• Safety(15comments)• Minimizingdust,soundandvibration(8comments)• Connectivity(7comments)• Publicrealm(5comments)• Privateinterest(4comments)• Wayfinding(3comments)• Traffic(3comments)• Otherconsiderations(14comments)

Safety(15comments)

FifteenparticipantsidentifiedsafetyasthetopconsiderationattheGreatNorthernWaystation.Sevencommentsrelatedtopedestrianandbicyclesafetyduringandafterconstruction.Fourcommentsrelatedtotheimportanceoflightingandvisibility.Othercommentsrelatedtosafetyconsiderationsforthenearbyschools,trafficduringandafterconstruction,andaconcernaboutcrimeintheneighbourhood.

• “NeedbetterlightingonpedestriancycleroutealongGreatNorthernWay(betweenThorntonandVCC-ClarkStation).”OH1

Minimizingdust,sound&vibration(8comments)

Eightparticipantsexpressedconcernsaboutnoiseandvibrationintheareaaroundthestation,bothduringandafterconstruction.

• “Howwillconstructionimpactstudentsatnewcampusnearthisarea?Providestudentsnoisecancellingheadphonestohelpstudy?”OH3

• “Evenifdrillingisn’tgoingtotakeplacedirectlyunderwhereIlivewillIfeelthedrillingfromafewblocksaway?”OH3

Connectivity(7comments)

SevenparticipantssuggestedwaystoimproveconnectivityintheGreatNorthernWayarea.Threeparticipantssuggestedthataguidewayoroverpassbeincludedtomovepeoplemoreefficientlytothestation.TwoparticipantsidentifiedGreatNorthernWayasabarrierthatthenewstationcouldhelptoovercome.

• “NeedNorth/SouthaccesstoSkyTrainstationacrossthetraintracks(unlikeVCC-ClarkStation).”OH1

• “PleasecreateabikepathfromGreatNorthernWayNorthtoVernonwhileyou’reatittoaccessFalseGreekFlats.”OH3

Publicrealm(5comments)

FiveparticipantsmadecommentsrelatedtodesignconsiderationsregardingthepublicrealmatGreatNorthernWay.Commentsrelatedtoincludingpublicartandintegrationwiththecommunity.

Privateinterest(4comments)

TherewerefourcommentsthatrelatedtospecificimpactstopropertyandprivateinterestaroundtheGreatNorthernWayStation.

2017/10/16 Page35of38

Wayfinding(3comments)

Threecommentsrelatedtoprovidinginformationthroughwayfindingandsignageduringconstruction.

Traffic(3comments)

Threeparticipantsexpressedconcernsabouttraffic;onementioningaconcernaboutshortcuttingthroughtheneighbourhood.

• “Iliveinthisarea,andamconcernedaboutmorecommuterstakingshortcutsalongScotia/5thetc.Needstrafficcalming.”OH1


Fourteenparticipantsmadecommentsthatdidnotfittheabovecategories.Theseincludedconcernsaboutparking,pickupanddropoffareasandcoordination,maintaininglocalbusservice,andhavingadequatebicycleintegrationandstorageattheGreatNorthernWayStation.

4.4 OTHER

Anadditional98commentsdidnotdirectlyrelatetothequestionsaskedandactivitiesundertakenatthestakeholderworkshops,publicopenhouses,oronlinequestionnaire.Twenty-threeofthesecommentsrelatedtoextendingtheMillenniumLinetoUBCsoonerthanthecurrenttimelineindicates.ElevencommentsrelatedtoProjectfunding.Elevenothercommentsprovidedfeedbackaboutthisphaseofengagement.Ninecommentssuggestedthattheprojecttimelinebeshortened,orthatthephasingoftheProjectbereconsidered.Ninecommentswererelatedtolanduse,zoning,anddevelopmentaroundstations.Sixcommentsweremaderegardingtheconstructionmethod.SixcommentssuggestedthattheProjectTeamconsiderothertechnologychoices.Othercommentsrelatedtothetransportationhierarchy,projectalignment,amongothertopics.

4.5 STAKEHOLDERPRESENTATIONS

ThefollowingpointssummarizekeythemesheardduringpresentationsthroughJune20,2017.

4.5.1 PROCESS

Setupongoingworkinggroupforhealthprecinct

Duetothecomplexityofthehealthcareprecinct(andownership),thenatureoftheequipment,andtheupcomingconstructionandplanningprojects,settingupaperiodicmeetingwouldbeaneffectivewaytoshareinformationtoinformtheEnvironmentalReviewworkandkeeplinesofcommunicationopen.Therearealsopublicrealmlessonslearnedfromthe10thAvenueplanningprocesstoincorporate.Thehealthprecinctisstartingamasterplanprocessthatshouldcoincidewiththecorridorlanduseplanningprocessanticipatedfor2018.VGHisplanningtherenovationofsuitesinJimPattisonN.buildingin2018-19,soitwillbeimportanttolookatpotentialconflicts.

2017/10/16 Page36of38

Baselinebusinessmeasures

Conductbaselinemeasuresofbusinessvacancy,businessownershipturnover,safety,andcustomer/employeetravelmodes(i.e.pedestriancounts).

SetupBusinessandCommunityLiaisonOfficeearly

TheBusinessandCommunityLiaisonOffice(BCLC)shouldbeestablishedearly.Ideally,theBCLCisupandrunningayearbeforeconstructiontohelpbusinessesgetreadyandtobuildthecommunicationsnetwork.Helpfulprogramsincludemonthlymeetings,workshopsforbusinessowners(i.e.professionalphotography,customerheat-mapping),toolkitforbusinesses,fundingandtransparentgovernanceformitigationmeasures(i.e.windowwashing,awningcleaning/replacement,entrancematcleaning/replacement),promotionalmaterialsandevents(i.e.shoppingbags,family-friendlyconstructiontours,celebratingmilestones,celebratingholidays,adsforCentralBroadwaybusinessesattransitstationsinthenetwork,socialmediapromotion),researchonwhoisvisitingbusinessesduringspecialevents,coordinatedandpositivecommunicationsledbychampions,andin-personoutreach.Itisimportanttosufficientlystaffandfundthisoffice.TheofficeshouldmeetmonthlywithrepresentativesfromBIAsplusabusinessownerfromeachBusinessImprovementAssociationinthemorning(7:30or8:00a.m.).Itisveryimportantthatthechairofthesemeetingsisdiplomaticandcanbuildconsensus.

Landuseplanning

Somestakeholdergroupshavesignificantinterestinarealanduseplanning,howthiswillaffectarearents,leases,andpropertyvalues,andwhethertheProjectfundingcanbesupportedbycapturinglandvaluegains.

NewBIAs

ParticipantsemphasizedtheimportantrolethatBusinessImprovementAssociationsplayedduringCanadaLineconstructiontorepresentbusinessinterests.TherearesomegapsinBusinessImprovementAssociationcoveragealongthealignment,andsomebusinessownershavebegunearlydiscussionstoexploretheoptionsfornewBusinessImprovementAssociations.

4.5.2 CONSTRUCTION

Parkingandaccess

Concernsfrombusinessesaboutcustomeranddeliveryaccessonacontinuousbasis.Concernsaboutpotentiallossofparking.

Trafficandtransit

Concernaboutincreasedtrafficon10thAvenue(bikeroute).Concernaboutconstructiondivertingpeopleoffsidewalksontoroad,which(iftherearenoramps,orthegroundisuneven)leadstoaccessibilityconcerns.Queue-jumpingforbusesduringconstructionwasapopularidea.

2017/10/16 Page37of38

4.5.3 STATIONDESIGN

Accessiblewashrooms

Thiswasanissueraisedbymostoftheadvisorycommittees.Desiretoseepublicwashroomsincludedinstationsorinthestationarea.Theideaofplacingwashroomsinsidebusinessesatstationswasraisedbysomestakeholders.

Wayfinding

Adesiretoseehighervisibility,consistentwayfindinginstations.TheteamhasexplainedthattheMillenniumLineandExpoLinenowhavenewstandards.Wayfindingoutsideofstationsisimportant,too,withclearconnectionstobusesanddestinations.

Curbsideuseanddrop-offareas

AttheOakStreetstation,HandyDARTdrop-offwillbeveryimportantaspatientstraveltoandfrommedicaldestinations.DesiretoseemoreHandyDART(andother)drop-offareasclosetostations.

Walkingandcyclingintegration

TheCanadaLinehasspecificlocationsforpeopletobringtheirbikesonthetrainandthe99B-Linehasbikerackswithspacefortwobikesonthefrontofthebus,sothereisadesiretoseethisontheMillenniumLineExtension,too.Traincarsneedspaceforbikes/luggage/strollers/wheelchairswithoutcompetingforspace.Stationsalsoneedrunnelsonstaircasestohelppeoplebringbikesupstairs,elevatorsthatcanfitlargerbikes,orbikeswithtrailersorride-alongextensions(ideallywithentrancethroughonedoorandexitthroughanother).Thereisadesiretoseeasaferstreetscapeoutsidestationforpeoplewalkingandonbikes,whichcouldincludemorethanoneaccess/entrance.

Elevatorsandescalators

Desiretominimizenumberofelevatorsrequiredtogettothesurface.Elevatorsshouldbelargeenoughtoaccommodatebikes,strollers,scooters,luggage.Desireforredundancywithelevatorsandescalatorssothatifthereisamaintenanceissue,peopledonothavetotraveltoanotherstationtogettothesurfaceandthentravelbackatgradetotheirdestination.Supportforupanddownescalators.

5 OUTREACHEXTENTANDMETHODS

Theonlinequestionnairetrackedthegeographicdiversityofparticipantsbyaskingparticipantstorespondwithhowtheywouldliketobeinvolvedintheprocessgoingforward.

MoreinformationisincludedintheAppendix.

2017/10/16 Page38of38

6 NEXTSTEPS

Thenextroundofstakeholderandpublicengagementwillbein2018.

MoreinformationabouttheProject,includingengagementopportunities,isavailableonbothTransLinkandtheCity’swebsitesattranslink.ca/broadwayextensionorvancouver.ca/broadwayextension.

Documents

MILLENNIUM LINE BROADWAY EXTENSION€¦ · MILLENNIUM LINE BROADWAY EXTENSION Phase 2 Engagement Summary Report May – July 2017 Prepared by: MODUS Planning, Design & Engagement