Millennials & traditional HR tools......AND RESULTS INTERNAL CUSTOMER SATISFACTION HR CSS 2012: Index Matrix (base year: 2011) Manager - Index 2011 Manager-Index 2010 Konzern 6,9 6,9

Millennials & traditional HR tools … ? Pavel Jireček, T-Systems Slovakia

Introduction

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HR IN 2007 WE STARTED FROM SCRATCH…


Management development and mindset change

5 FOCUS AREAS

Employer Brand Company culture

Company processes Quality of HR services 5 5/6/2016 Pavel Jireček

“The culture of an organisation depends on the behaviours of its leaders.” Larry Bossidy, former CEO Allied Signal/Honeywell

“The culture of an organisation depends on the behaviours of its leaders.” Larry Bossidy, former CEO Allied Signal/Honeywell

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...AND RESULTS INTERNAL CUSTOMER SATISFACTION

HR CSS 2012: Index Matrix (base year: 2011)

Manager - Index 2011

Manager-Index 2010

Konzern 6,9 6,9 T-Systems 6,7 6,6 IT Services Hungary 7,1 8,5 T-Systems Austria 7,8 8,4 T-Systems Brasil 6,0 5,5 T-Systems Czech Republic a.s. 8,0 6,9 T-Systems France 5,1 2,5 T-Systems Iberia 3,4 3,5 T-Systems Italia S.p.A. 6,6 6,3 T-Systems Malaysia Sdn. Bhd. 4,6 6,4 T-Systems Mexico 7,5 3,5 T-Systems Nederland b.v. 4,7 5,6 T-Systems North America 6,1 5,8 T-Systems Schweiz AG 7,1 6,8 T-Systems Slovakia - ICTO 5,1 5,4 T-Systems South Africa 8,3 7,6 United Kingdom 6,6 4,5


...AND RESULTS EMPLOYER OF THE YEAR 2011 – 3rd place in region of Praha

2012 – 3rd place in region of Praha, 8th place in national round

2013 – 1st place in region of Praha, 7th place in national round

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… Results t-systems CZ

DEUTSCHE TELEKOM IN SLOVAKIA

Slovak Telekom T-Systems Slovakia DT Shared Services


T-SYSTEMS SLOVAKIA

12

26

3866 4400 819 707

2015 EMPLOYER 2 #

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T-SYSTEMS SLOVAKIA COMPANY & portfolio RAMP-UP

Company Established

Jan 2006

664 employees

2007

1,493 employees

2009

2,136 employees

2011

2,890 employees

2013

Monitoring, Open Systems

SAP Basis DTAG Applications

Cloud Computing

Project / T&T Mgmt Telekom IT strategic nearshore Shared Service Centre FC

Service Mgmt

2014

3,226 employees

SW Development

2015

3,657 employees


T-SYSTEMS SLOVAKIA People

70% MILLENIALS 31 AVERAGE AGE

800 KIDS UP 5 YEARS

75 % UNI EDUCATION 63% IT EDUCATION

100% ENGLISH EPEAKING 47% GERMAN EPEAKING

262 FTE TOP CERTIFICATES 10% ATTRITION

28,44 % FEMALE MG 1-5

3679 EMPLOYEES ON BOARD

160 FTE IT FARMS 69 FTE DUAL EDUCATION

160 + 50 STUDENTS ON PRACTICE


Millennials


MILLENNIALS

16

75 % 2025

Source: http://barnraisersllc.com/2014/05/facts-millennials-market/


MILLENNIALS

Work-life balance & Flexibility

Career Advancement

5/6/2016 Pavel Jireček 17 Source: https://business.linkedin.com/talent-solutions/blog/2013/12/8-millennials-traits-you-should-know-about-before-you-hire-them

Millennials

Millennials Traditional HR tools

18

...does it work ? 5/6/2016 Pavel Jireček

Millennials @ T-Systems Slovakia

collaborative work culture

19

Project management

Expert Competence Group

Lead Incident Managers

Quality management

Developers

creating communities & networking

CSR & volunteering activities


don’t hire - attract

employer branding



don’t hire - attract


21

building TSSK employees community


helping & supporting & celebrating

Connected life @ T-Systems SLOVAKIA

Pavel Jireček

80%

Hackathon is a world-wide known event in which computer programmers and others involved in software development collaborate intensively on software projects in competition with other teams. The main purpose of 24-hour long coding is to create an IT solution to help the citizens who are living in Kosice and simplify their everyday life. In the cooperation with the TUKE and City of Kosice.


CoderFest Evening event for University students, studying Electrical engineering & IT, organized by Telekom IT with aim to socialize, find students with potential and collect CV’s. Also, portfolio of Telekom IT is presented to students.

SportTify Sports day for University students organized with aim to socialize and collect CV’s from students. During this event, portfolio of Telekom IT was presented to students.

Connected life @ T-Systems Slovakia

TSSK & SOCIAL MEDIA

20%

10% 25%

4%

80%

2 759 followers

917 followers

20 official videos 19 500 views 550 followers on Telekom Social Network


Connected life @ T-Systems Slovakia WE FOCUS ON REGION OF EASTERN SLOVAKIA

20%

80%

• City of Kosice - Founding member of Coalition 2013+, long term support for project Košice – European Capital of Culture 2013

• IT Valley Association - Co-initiator – Initiative to develop Kosice city and neighborhood to a top IT location in the Middle European Region.

Carpathian Foundation with Donation Fund- Support the development of communities and employees and their volunteer involvement. Generate education opportunities for young talented people. In I. pillar – 16 students supported by scholarship (€1 400/student). In II. Pillar – 17 supported projects (total €22 794)

• Educational System – Dual Education programe, cooperation with local Universities

• Active member of Amcham Slovakia • Various external projects involvement: Kosice Peace Marathon, Imaginacie, Nuit Blanche.


Connected life @ T-Systems Slovakia

TSSK – LOCAL BRAND RECOGNITION*

20%

65% … already know someone in the company 56% … know the industry segment we are in The most common misconception in product

recognition is that we are a mobile/landline operator

Survey sample: Aged 15-19 or 25-29 2/3 were women Students (HS) or in a stable employment

We are hitting right here: 30-69 years old group Unemployed and self-employed Post-grad students, students with higher education

11% I don’t know

I know/recognize

89%

*TSSK Internal research on the pattern of 100 respondents, area of Kosice, surroundings



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TSN (Telekom Social Network)

we do not block facebook equipment to work remotely –

smart phones

multitaskers & connected & tech-savvy

HR automation intranet / portals

social media


HR automation in 2015/2016

Pay slips in electronic version for all employees sent via company email Cost saving and time effectiveness

Electronic version of meal vouchers = contactless cards Eliminated risk with dispose of stationery postal and time effectiveness

Regular data available in CHRIS on all unit levels – on call duty, overtime, vacation, salary overview, contracts for definite & indefinite period of time, etc. – no reports needed to be prepared manually

Currently in TESTING mode

Approvals from company mobile devices for managers, Reduce administration effort for management Currently in TESTING mode

Creation of new requests and update of existing requests based on internal and ARAMIS needs

E-pay slips

E-meal vouchers

Reporting 2.0

Chris Mobility & updates

Service portal updates

Creation of new HR Portal (HR product orientation) with easy find and updated info for our customers and ARAMIS needs New HR Portal release


HR AUTOMATION - Job view application

Internally developed with no costs,

http://jobview.sk-kosice.t-systems.sk/

Roll out planned for 04/2016

Includes:

information about complexicity of the position

benefit budget

where the position is located within our job model

where the position is located in org. structure

job description of the position.


http://jobview.sk-kosice.t-systems.sk/http://jobview.sk-kosice.t-systems.sk/http://jobview.sk-kosice.t-systems.sk/http://jobview.sk-kosice.t-systems.sk/http://jobview.sk-kosice.t-systems.sk/

Internally developed by Telekom IT

Roll out planned in Q2/2016

Managers can approve:

Vacation

Overtimes

On-calls

Mobile Work

Time-Off from OT work

CHRIS IN SMART PHONES

Currently in TESTING MODE

CHRIS in Mobiles

HR INNOVATIONS 2016


HR INNOVATIONS 2016

SOCIAL TALENT

20%

10%

4%

80%

2 759 followers

917 followers

to find more higher quality candidates faster than anyone else use of technology to attract, source and engage with candidates online to increase recruiter productivity in web e are in shorter time to hire for business attract more higher quality applicants to our website



31

sport events

health weeks

flexibility & work-life balance home office

diversity & family care part-time jobs

T-bands

summer camps Kindergarten planned

teambuilding events

discounts and competitions

scrum teams


doctors in the office building

coach & psychologist

sports day

futsal league badminton tournament

ice-hockey league running advisor Marathon support

sports & fun park for free

entertainment & party


recognition & transparency

33

customer recognition Best leader

Best employee recognition portal

recognition leadership forums


Quality Award Program jam sessions

innovation& idea management tool

TSSK News

employee surveys

open door days

round tables leadership communication

meetings

GUIDING PRINCIPLES



career advancement

35

Talent management Succession management

Expert development

Leadership development

2005 training events organized

LTP - 25 graduates / year 32 acting / deputy


Coaching sessions

Performance & potential review

Dual education

JOB MODEL TSSK

HORIZONTAL VIEW REFLECTS THE JOB COMPLEXITY. HIGHER ROWS = HIGHER COMPLEXITY LOWER ROWS = LOWER COMPLEXITY

VERTICAL VIEW REFLECTS THE JOB FAMILY AND CLUSTER THE POSITION IS IN

AIM RECRUIMENT CAREER PATH REWARDING PERFORMANCE MANAGEMENT RESOURCE MANGEMENT


TRAINING & DEVELOPMENT IN TSSK PERFORMANCE & POTENTIAL REVIEW


Career planning

Welcome day

Job rotation

Coaching

Mentoring

On the job training

Initial package

Specific trainings

Talent management

Talent acquisition

Talent identification

Talent development AC (LTP, Academies)

LQG

PPR

Talent management

International exchange programs

Upskilling

International trainer‘s certification

Initial package

ARGO Coaching

Individual trainings and coaching

Induction program

Leadership forum

Top Leadership

MBA

HR DEVELOPMENT PORTFOLIO

Internal trainer‘s role

LTP


Manages Approval Process Flow Manages Development of a Direct Report Manages Self-Development Keeps the Training History Contains the Training Catalogue Ensures Reporting Functions as Informational Platform

TRAINING & DEVELOPMENT IN TSSK TRAINING MNG

Training organization Monthly approval process via report Training plan

To be audited in 2016 by internal auditors


TRAINING & DEVELOPMENT IN TSSK MANAGEMENT CAREER


PROGRAM DESCRIPTION

• Experience sharing and leadership development in Leadership panels/coaching forums • Participants: 4 Groups of Head of DepartmentsT + one group of TSSK Management Meeting and BoD • Group Size: 10 leaders • Time: 3 x 2 days per group/session, offsite

VALUE OF THE PROGRAM

• Further develop of leadership experience of HoD and higher level of managers • Support them in their daily issues and foster cooperating across TSSK • To support the coaching culture and empowering of managers

TRAINING & DEVELOPMENT IN TSSK LEADERSHIP DEVELOPMENT PROGRAM


“TALENT PATHWAY” WORKSHOP in december 2015


DT CHANGE FACILITATION MODEL

• Agile approach to change management developed by SHARE GROUND. • We believe that the knowledge is in the system. • The pilot group represents the system. • We have selected the representation from 3 PoP organizations and

different levels (affected target groups by change). • Pilot group designs a prototype to test/learn, then adapts the solution and

only then rolls out in the company.


Results T-Systems Slovakia


72%

78% 78%

81% 83% 84%

65%

70%

75%

80%

85%

Employee Satisfaction

Revenues and EBIT

81,8 96,11

108,95 117,2

3,83 4,32 11,5 9,21

0

20

40

60

80

100

120

140

2012 2013 2014 2015

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Thank you ! Questions ?

5/6/2016 46 Pavel Jireček

Documents

Millennials & traditional HR tools......AND RESULTS INTERNAL CUSTOMER SATISFACTION HR CSS 2012: Index Matrix (base year: 2011) Manager - Index 2011 Manager-Index 2010 Konzern 6,9 6,9