Curriculum Vitae

Name

Miles James Alexander Cottrell

Contact Details

Mobile number – 07517791340 E-mail address – milesj505@gmail.com LinkedIn - www.linkedin.com/in/miles-cottrell-a1a472a0

Address Details

89 Leonard StreetBurslem

Stoke-On-TrentStaffordshire

ST61HJ

About Me

My name is Miles Cottrell and I’m 25 years old, during my career I have gainedExperience in sectors such as Sales, Financial advice, Recruitment, Business

Development and Management. I always deliver a professional service to ensurethe best experience for the customer, my colleagues and employers alike. I am a

very capable individual who takes a lot of pride in every aspect of the work I takepart in, I’m a Punctual, Experienced, Hardworking and Motivated individual who

will always ensure every task set is completed to the best it can be.

Previous Work Experience

The Mansfield Group – June the 6 th 2016 to Present

Fleet Deputy Manager (Promotion) – September the 26 th 2016 to Present

Upon passing my promotion I was promoted to Fleet Deputy Manager, this was due to my team leader skills, knowledge, training skills and ability to perform under stress, I

gained this title quickly out performing colleagues that had been at the company several years longer, as fleet deputy manager I am second in command and first in command

when the manager is away which include off peak hours, I have a team of 7 agents whom dispatch the new jobs that come into the business as I did as fleet assistant, if they have any issues they are primarily escalated to me and I will only escalate if I cannot resolve

the issue myself, my duties are as follows

Ensure all new recoveries are carried out efficiently. To ensure all the correct procedures are followed. Business Development and Account Management. Overseeing Invoices for certain accounts. To be on hand for the agents to answer and query or questions they may have. To monitor absences, holidays etc. To ensure to all Service Level Agreements (SLAs) are met To deliver any procedure changes to ensure no safety measures are broken and

always adhered to. To resolve complaints when they unfortunately arise.

Fleet Assistant - June the 6 th 2016 to September the 26 th 2016

The Mansfield Group is one of the biggest Rescue and Recovery agents in Europe my initial roll here was a fleet assistant, as a fleet assistant, I would take incoming calls from

independent parties or companies such as Wincanton (ASDA), CVL, Euro cross and many more as well as all areas of the blue light sectors, from the Police to the Ambulance

service. During the call, I would assess the customers issue from the information they provided, for example, had they broken down? And needed road side a mechanic or had they been in an accident and needed recovery. Once I had gathered all the information I

would dispatch the correct vehicle to assist and resolve the issue. Tis can be very stressful, I have gained many skills here such as how to handle multiple live issues and

resolve them quickly and efficiently and ensuring all safety measures are followed, Knowledge of the rescue and recovery industry and much more. We also take live crash

updates from telematics boxes that have been fitted to customers’ cars, the box can tell us where a customer was when they crashed, how fast they were going as well as the force of impact, this means we can have the emergency services on scene in minutes and has

often saved lives, we have been commended for this on several occasions.

Bet365 – Customer Account Advisor June 13 th to 2015 June 3 rd Reasons for leaving - Personal.

Bet365 is the world’s largest online betting company, at bet365 I was a customer account advisor. As a customer account advisor, my role was to assist customers with any query

they may have regarding there bet365 accounts, this can be anything from a bet settlement query to assisting them in verifying their accounts. Customers contact via

three methods, the Telephone, Live Chat and E-mail, I was thoroughly trained to be able to deal with each query I was faced with efficiently. I have enjoyed my time at bet365 and believe I have gained a lot of knowledge regarding customer services and feel a lot

more confident in my abilities to deal with customers effectively and professionally.

OptimaPlus Recruitment - June 3rd 2014 – May 8 th 2015

Reasons for leaving – Change of career

I worked at Optima Plus as a Business development executive. Optima Plusis a specialist recruitment agency working within the nursing sector. I joinedthe company as a business development executive to develop a new business

department so that Optima could expand into other sectors, I was quicklypromoted to business development manager after gaining a large client requiring the

company to employ two resources to help me source candidatesto ensure the clients’ needs more met. After gaining several larger contracts

my team grew to 6, this gave me the ability to maintain an efficient service formy clients. within 6 months my department was generating an extra £30.000 in

revenue for the company each month, my duties included: -

● Process development● Following up on new business opportunities and setting up meetings● Account management ● Maintaining client relationships (e-mails, phone calls, meetings, etc.)● Managing and motivating a small team of resources● Leading interviews● Making key financial decisions within the business● Preparing presentations and reports

Vodafone – August 3rd 2009 – June 2nd 2014

Reasons for leaving – Opportunity in startup business

I previously worked at Vodafone, An internationally renownedtelecommunications company, at Vodafone I worked as an inbound retention

advisor, during my time as an inbound advisor, I delivered a professional servicefor every customer on every call giving them the best possible experience. To

achieve target I would have to have a conversion rate of at least 40% everyday,for example, if I’d spoken to 10 people I’d have to retain at least 4 of them, I have

never failed to hit target and have won several awards due to this, I was alsoasked to handle complaints when they unfortunately came through due to myprofessional mannerism on the phone and ability to control a call. My duties

Included: -

● Achieving and exceeding sales targets● Resolving customer complaints and queries● Maintaining and adhering to compliance guidelines● Delivering a professional and bespoke service to each customer

Previous Education History

Stoke-on-Trent College - Burslem campus –September 2007 – June 2009

I went to Burslem college straight from high school where I studied musicperformance and music production for 2 years achieving –

4 A*s at GNVQ level.

James Brindley high school 2002-2007

Math’s – CEnglish – C / DScience – D/DMusic – 4 A’S

R.E – DI.T – B

P.E – C/CEngineering – 4 C’S

Geography – C

Hobbies

My hobbies include playing football, playing and listening to music, socializingwith friends and travelling, I also enjoy reading and learning new things, I love

new challenges and put 100% into everything that I do.

References Available On Request