[email protected] 1815 Manor Drive Santa Rosa, CA 95403 (707) 545-7520 Mike Von der Porten

[email protected]@mail.com

1815 Manor Drive1815 Manor Drive

Santa Rosa, CA 95403Santa Rosa, CA 95403

(707) 545-7520(707) 545-7520

www.WinePi.comwww.WinePi.com

Mike Von der Porten

ListeninListening to g to

LearnLearn

Let’s talk about

a recent trip or vacation!a recent trip or vacation!

• Speakers - How did the Speakers - How did the reaction of your listener reaction of your listener affect you?affect you?

• Listeners - How did your Listeners - How did your speaker respond to speaker respond to listening behavior?listening behavior?

Why is Listening a Key Skill Why is Listening a Key Skill of Leadership?of Leadership?

• Listening is a primary means for Listening is a primary means for connecting with other people.connecting with other people.

Why is Listening a Key Skill Why is Listening a Key Skill of Leadership?of Leadership?

• Listening is a primary means for Listening is a primary means for connecting with other people.connecting with other people.

• Listening provides the means to Listening provides the means to make decisions and solve problems.make decisions and solve problems.

““Seek first toSeek first to

understand, understand, then to be then to be

understood”understood”

Steven Covey, The Seven Habits of Highly Effective PeopleSteven Covey, The Seven Habits of Highly Effective People

Two Parts of Effective Listening:Active ListeningActive Listening

Empathetic ListeningEmpathetic Listening



Reflects what a person is saying to confirm comprehension


Reflects what a person is saying to Reflects what a person is saying to confirm comprehension.confirm comprehension.


Is a sincere attempt on the part of the listener to understand, in depth, what a speaker is saying

Empathetic Listening requires Empathetic Listening requires listeners to...listeners to...

• Put themselves in the speakers Put themselves in the speakers place.place.


• Put themselves in the speakers place.Put themselves in the speakers place.

• Imagine things from the speaker’s Imagine things from the speaker’s point of view.point of view.


• Put themselves in the speakers place.Put themselves in the speakers place.

• Imagine things from the speaker’s point Imagine things from the speaker’s point of view.of view.

• Try to understand how the speaker Try to understand how the speaker feels.feels.

Exercise in Effective Listening

ROLE PLAY

HOW DID WE DO?

a a positive presentpositive present

as as opposed to to aa

negative past negative past

Listeners should always strive to create

Listening is the Listening is the

key elementkey element in in

giving giving

and and

receiving receiving

feedbackfeedback

Tips on Giving FeedbackTips on Giving Feedback• Be HELPFULBe HELPFUL


• Is recipient open to feedback? (ask!)Is recipient open to feedback? (ask!)


• Is recipient open to feedback? (ask!)Is recipient open to feedback? (ask!)• Deal only with changeable behaviorDeal only with changeable behavior



• Deal only with changeable behavior Deal only with changeable behavior

• Deal with specifics, not generalitiesDeal with specifics, not generalities





• Describe behavior -- do not judge itDescribe behavior -- do not judge it






• Describe the impact on youDescribe the impact on you







• Accept your responsibilityAccept your responsibility







• Accept your responsibilityAccept your responsibility

• Check understandingCheck understanding

You can give caring feedback You can give caring feedback without a good technique,without a good technique,

but the slickest technique in the but the slickest technique in the world will not hide a lack of world will not hide a lack of caring.caring.

Tips on Receiving FeedbackTips on Receiving Feedback

• Seek FeedbackSeek Feedback



• Listen CarefullyListen Carefully




• Listen activelyListen actively





• Listen empatheticallyListen empathetically





• Listen empatheticallyListen empathetically

• Notice how you are feelingNotice how you are feeling

RecapRecap

Documents

[email protected] 1815 Manor Drive Santa Rosa, CA 95403 (707) 545-7520 Mike Von der Porten