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Mike Baker 23282 138B ave Maple Ridge, BC
V4R 2G5 [email protected]
604-‐807-‐8559
Operations Professional
Operations professional and business developer, driving to progress in my career at the executive level, in order to demonstrate the advanced management and business development skills, I have acquired during my extensive career in the industry.
Key Qualifications: Effective Communicator, Service Operations Management, Budgeting, Function in an ERP Environment, Process improvement , Customer Focused, Resourceful, Problem Solver, Solutions Developer, Multitasker, Independent or Team Player, Strategic Thinker.
Professional Experience
Wajax Power Systems, Langley, BC, Canada 2014- Present National Operation Manager – Power Generation Based in Langley, BC and reporting to the VP/President of Power Generation, this role has Profit and Loss Responsibility for the Service, Parts , After sales, and Manufacturing of the Power Generation team across Canada. Total revenue for the region for Power Gen was $105 Million. The parts and service operations was $25M with an EBIT of 12 % national.
• Developed standardized structure and process for Parts and Service nationally • Grew EBIT % by 5% Nationally in short time frame • Decreased WIP by implementing new process, structure, consistency • Developed Advanced Electrical Services Program Nationally • Redesigned Manufacturing facility to double through put • Re structured East Operations which grew EBIT from 4% to 13.8% in 16 months • Managed a diverse group of individuals, including, management, electrician,
mechanics, customer support, admin, sales persons and senior managers • Enhanced the safety awareness and culture to a higher standard • Lowered TRIF to 1.23 in 2015 from 4.30 • Developed and delivered leadership training from wide variety of manager • Developed business plan and executed on new Facility for Power Gen in BC
Mike Baker 23282 138B ave Maple Ridge, BC
V4R 2G5 [email protected]
604-‐807-‐8559
Finning (Canada) –Power Systems, Genguard, Richmond, BC, Canada 2008 - 2014 BC Region Customer Service Manager ,CSM BC Region Service Supervisor, PM Services Based in Richmond, BC and reporting to the GM Power Systems, BC this position had full Profit and Loss responsibility for the Planned Maintenance Service group and the Power Systems Manufacturing / Field service groups for the BC Region. Total 2013 Volume for the region $30M which represents 40% of the regional service revenue of the region. (Targeted EBIT 13%).
• Executed on development of new business unit GenGuard, for PM Services in BC. • Integrated new business unit into cohabitation with Power Systems facility in
Richmond. • Lead member of the Regional Safety Committee, with responsibility to create a field
specific inspection and compliance program for National Safety Code. • Developed program to move the PM Services group to become an Electrical Services
Provider in the Metro Vancouver marketplace. • Member of CAT Dealer Advisory Team for PM Services and AES (Advanced Electrical
Systems) segment. • Implemented Corporate ERP System within my area of responsibility. • Awarded full facility CSM role post corporate restructure, which included responsibility
for the Marine Service, Overhaul, Power Generation Field and Manufacturing segments in the region.
• Developed key Training programs (course selection and criteria) for Electrical Services market entry.
• Negotiated key service vendor alignment with GE Energy to become the authorized service center for both commissioning and warranty for GE Energy products (ATS/UPS).
• Member of Finning (Canada) Health and Safety Committee, developed branch safety protocols and reporting methodology in compliance with corporate safety guidelines and Work Safe BC.
• Moved the organization to be able to service all makes and models from a strictly CAT power platform.
• Recruited dedicated team of technicians to perform various PM Services by area of expertise
Mike Baker 23282 138B ave Maple Ridge, BC
V4R 2G5 [email protected]
604-‐807-‐8559
Collicutt Energy Services,(Acquired by Finning 2008) Maple Ridge, BC, Canada Customer Service Advisor, CSA 2002-‐ 2008 Based in Maple Ridge, BC and reporting to the Branch Manager, this position was responsible for coordinating service for all Field and Commissioning Service of power generation supply internationally. Total revenue $ 20M
• Primary contact for Scheduling Services and emergency calls for the PG service group. • Support both technical and supply side for a team of service technicians • Developed Repair and maintenance manuals for all makes and models o Generator sets • End to End work order processing • Responsible for creation and receiving of all service purchase orders in third party
operation system. • Responsible for quoting service contracts as well as repair work/deficiencies
Journeyman Parts person, Front Counter Sales 1994-‐2002
• Internal Parts Sales and external counter sales to varied customer based including Marine and Power Generation, involved in all makes and grey market
• Responsible for Inventory Count Management for the parts department • Responsible for Discrepancy reporting and reconciliation procedures for non-
conformances • Responsible for cold calling customers • Updating Quote logs • Ensure we are aligning with Monthly parts budget • Mitigating Parts overruns and cost
Mike Baker 23282 138B ave Maple Ridge, BC
V4R 2G5 [email protected]
604-‐807-‐8559
Education and Credentials Maple Ridge Secondary High School 1991 Douglas College -‐ Diploma Business Administration 1994 Kwantlen College – Diploma Business Studies 2000 Interprovincial Heavy Duty Parts Certificate 2000 Leadership Level 1 – Finning / Northern Institute of Technology (NAIT) 2008 Performance Management – Finning 2009 Service Operations Management Program Level 1 & 2 2009 Building Owners and Managers Association (BOMA) Member 2009 High Performance Leadership – Milandro 2011 Performance Conversations -‐ Finning 2011 Negotiating Skills – Finning / Caterpillar 2012 Workplace Electrical Safety Training 2012 International Electrical Testing Association Gold Affiliate 2014 Brooks Impact Sales Training 2015 Brooks Impact Sales Management Training 2015 Brooks Service Operations Training 2016 References available upon request.
