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Migration
REQUIREMENTS SCREEN/ CUSTOMER INFORMATION
Enter your current User ID and Click Login
Enter your current Password and Click Continue
PERSONAL ONLINE BANKING Migration Flow Help Guide I 2
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IntroductionThis quick guide will provide you with the information you will need to register to Mercantil Bank’s Personal Online Banking service.
STEP 1
Go to www.mercantilbank.com and click on the Personal Online Banking - Login
Getting Started
Click Continue to begin the migration process
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Read the Personal Online Banking Agreement and click Accept
PERSONAL ONLINE BANKING Migration Flow Help Guide I 3
Click Continue to proceed
Note: You must agree to the termsand conditions to proceed with the Online Banking enrollment
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ONLINE BANKING SERVICES AGREEMENT
TEMPORARY PASSWORD
STEP 2
STEP 3
Select your delivery preference and click Continue
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STEP 4
PERSONAL ONLINE BANKING Migration Flow Help Guide I 4
Select the Security Questions and Answers
Verify Connection by stating whether the device you are using is one you wish to register or not register
Click Continue
CHALLENGE QUESTIONS AND ANSWERS
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Retrieve the temporary password from your email, or SMS message, and enter the password
Note: If your Temporary Password expires, request another one by clicking Request a new Temporary Password
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STEP 5
STEP 6
SECURITY IMAGE AND PHRASE
CHANGE PASSWORD
PERSONAL ONLINE BANKING Migration Flow Help Guide I 5
1 Select a security image which will be displayed every time you access the system to certify that you are in Mercantil Bank’s website. To see more options, click Show More
Create and confirm your security phrase and click Continue
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PERSONAL ONLINE BANKING Migration Flow Help Guide I 6
Note: Using your Social Security Number or ATM Card Number as a password is not recommended.
Your User ID and Password are both highly confidential, please do not share this information with anyone.
Create and Confirm new password.
Click Change Password.
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Congratulations! You’ve successfully completed your registration to the New Personal Online Banking service.
STEP 7 REGISTRATION CONFIRMATION
www.mercantilbank.comMember FDIC
Contact Us
Online and Mobile Banking Support Call Center
Toll free: 1-866-806-8125
Telephone calls from any other locations: (305) 629-1260
Toll free from Venezuela: 0-800-100-5469
Hours:Monday – Friday 7:00 a.m. – 8:00 p.m. EST.Saturday 8:00 a.m. – 5:00p.m. EST.
November 2017
Mercantil, empowering your world