Migrating Video Infrastructure to the Cloud · 2018-01-31 · Jabber SIP Devices Spark Registered Devices Spark Skype for Business Simple schedule & join Video / Mobile first experience

Migrating Video Infrastructure to the Cloud

Fabio Chiesa – Technical Solutions Architect

[email protected]

BRKCOL-2903

Benefits, Design & Best Practices

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Cisco Spark

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How

cs.co/ciscolivebot#BRKCOL-2903

• Introduction

• Cloud registered Endpoints

• Cloud based Meeting

• Spark Hybrid Services

• On-premises registered Endpoints with Cloud based Meeting

• On-premises and Cloud registered Endpoints coexistence

• Point to Point calls

• Cloud based Meeting

• Best practices for a succesfull Cloud migration project

• Summary

Agenda

Introduction


Internet

MPLS WAN

PSTN /

ISDNRemote Site

Mobile Worker

ISR G2

Management

Prime

Collaboration

Endpoints

UC Applications

Unity

Connection

Contact Center

Other UC

Applications

UC App

Expressway-C

CUBE

ISR G2

Conferencing

TMS

Call Control

Unified CMExpressway-C

Expressway-E

DMZ

DMZ

Conferencing

Expressway-E

Edge

CMS Core

CMS Core

CMS Edge

CMS Recorder

Cisco Collaboration Preferred Architectures Website

On-Premise Cisco Collaboration Architecture

CMM

BRKCOL-2903 6

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/design/guides/PAdocs.html


Reasons to “stay” On-Premises today...

Data security and privacy

Audio and Video

quality assurance

(QoS)

Deep Integration

with Microsoft UC Solutions

White Glove service

(concierge)

Extended set of video layouts

Leverage existing investments

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© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 8

…and why consume UC as SaaS?

Fast and easy large

scale deploymentsNew capabilities

delivered faster

Customized Experience

& business process integration

using APIs

Cloud based management

and user portalsDesigned for mobile

and web

Up-front cost savings

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Hybrid Services

Two Deployment Choices are Not Enough

Calling Messaging Meetings Care

Cisco Spark / WebExUnified Communications Manager

/ Business Edition / Expressway

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The Collaboration journey

Drive one meeting experience with access from any application or device

One Meeting Experience

Cisco Spark Flex

A single license for all your collaboration needs

Cloud Connected

Use Cisco Spark Hybrid Services to connect existing on premises & cloud based services

Team Workflow Integration

Streamline and automate team based workflows

Video Everywhere

Extend the reach of video and blend the physical and virtual experience

WorkstyleIntegration

Connect Jabber and Cisco Spark applications through messaging and calling integration

BRKCOL-2903 10


Cloud registered endpoints


Cisco MX700

Cisco SX80

Cisco DX80Cisco DX70

Optimized for BothCloud and On-Premises

NEWCisco Room Kit

Plus

NEWCisco Room Kit

Cisco SX10Cisco Spark Board 55

NEWCisco Spark Board 70

Cloud

Cisco IX5000

On-Premises

Cisco Room 55NEW

Cisco Video Endpoints Portfolio

Cisco Room 70DCisco Room 70S

NEW NEW

BRKCOL-2903 12


Digital whiteboard

Create, draw and whiteboard on a blank

canvas or any document (future software

release). The content is saved instantly in a

Cisco Spark space.

Wireless presentation device

Share your presentations and documents on

the Cisco Spark Board’s 4K UHD screen.

Conferencing system

Cisco Spark Board adjusts automatically to participants’ position and speaking volume for an ideal meeting experience.

Cisco Spark Board: 3-in-1 collaboration device

BRKCOL-2903 13


Whiteboarding – extending to more devices and use cases

Using Spark app for Room SeriesAccess whiteboard session on BYOD

Wireless share on the large display

on collaboration device

Directly on the DX**Use the large touch screen

Store in team Space

** roadmap – planned for CY18 BRKCOL-2903 14


Enter the room and your Cisco

Spark mobile app will automatically

pair to the Spark Room System and

inform you on both the application

and video system.

Pairing your Mobile Device to a Room System

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The application allows you to

automatically use the video system

when you make a call using the

Cisco Spark mobile application.

Making a call

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Content sharing

You can receive content on both your Cisco Spark mobile application and your Spark Room System from anyone who is sharing into the call

If you would like to share content (PowerPoint, full desktop or a specific Application) from the Spark client you can do it using the embedded wireless proximity capability

If you would like to share content from the Spark Room System use the HDMI or VGA cable connected to the system

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If you are ready to leave the

meeting room but not ready to

leave the call, simply use the

Cisco Spark mobile

application to drag and drop

the call to your local device

Choose whether you would

like to hang up the call on the

Spark Room System or leave

it active for other participants

in the meeting room

Moving a call

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Blending physical and virtual experiences

See who’s paired to a device in a room*

VirtualPhysical

Occupancy Rate: 40%

Meeting Rate:

Automatic pairing

Remote users knowwho is in room besides viewing

*Cisco Spark Unified Roster Available Q4 CY17

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Actions through speech recognition

By use of AI you can talk to the device to controlactions and behavior during your meeting

Voice to text (incl translation)

By use of AI and speech recognition you canget a live subtext during meetings or a transcript

Face recognition

Identify users entering room and match toSpark account, identify relevant Spark spacesand render name tag in video meetings

Smart offices and facilities

Use of IoT to integrate your meeting spaces into an ecosystems of smart integrated offices

Integrated meetings into Business tools

Use API for developers to integrate your team sessions into your own relevant business tools

Annotate on content

Make annotations, highlight or make notes oncontent presented during a meeting, store annotation in Spark

Hi, How are you doing?

Meeting innovations and integrations – where are we going?

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Cloud based Meeting (WebEx/Spark)


Cisco One Meeting experience

One

Meeting

Experience

Powered by

WebEx

WebEx

Jabber

SIP Devices Spark Registered

Devices

Spark

Skype for Business

Simple schedule & join

Video / Mobile first experience

Efficient management

Innovations

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Schedule with productivity tools

Productivity tool plug-ins across apps & devices

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Schedule using Hybrid Calendar Service

Choose your email client Schedule using Calendar Services

• @WebEx & @Spark **

• One step for users to

remember

• Fast scheduling

• No plug in required

• Native experience for

desktop & mobile calendars

** Full details here - @WebEx vs @Spark Scheduling options

BRKCOL-2903 25

https://collaborationhelp.cisco.com/article/en-us/nwtulzs


Fast join across applications & devices

Automatic VoIP

join

Connect to audio and

video with a single click

Recent personal

rooms attended

Guests* / Participants

can join directly within

browser

*Guest access to Cisco Spark Space Available Q1 CY18

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Audio/Video enhancements (1/2)

Wirelessly hand off your laptop/mobile device to

your on-premises device via proximity

Prompts user to mute when background

noise is detected*

*Currently only available in WebEx VoIP only - Additional support planned for future release of Cisco Spark AppBRKCOL-2903 27


Show equal video for up to six participants simultaneously

iPhone shows up to 4 participants, or 3 participants + content share

Easily toggle between full screen and content share

Grid View available by request with WBS

32.8. GA available for all with WBS 32.9.

Audio/Video Enhancements (2/2)

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Cisco Spark application Meeting experience

*Available CY18

Continuous collaboration

before, during and after

Additional features for

improved productivity

Recording / Replay*

Meeting artifacts: Files,

messages, whiteboards

Easily start / schedule, join

and host

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Cisco Spark application Meeting experience

Know who’s already in

the meeting and decide

the best time to join

See who’s joined or not

joined, accepted or not

accepted meeting invite

See who’s paired to a

device in a room

Know who else is waiting

for a meeting to start

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Spark Hybrid Services


Pla

tfo

rm

Ed

ge

Win

dow

s

WebEx

Messenger

32

Integrating On-Premises and Cloud with Spark Hybrid Services

Cisco Collaboration Cloud

Directory Calendar Media KMS

Microsoft ADExchange /Office 365

Hybrid Media

Hybrid Data Security ⌘

Call Future

Future ?Cisco UCM

?

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Internet

Expressway-E

Expressway-CCisco Unified CM

Expressway-C

with Connectors

Management Connector

Call Connector

Calendar Connector

Active Directory Directory Connector

SIP signaling and media

Internal FW DMZ FW

Management Connector

Call Connector

Calendar Connector

Directory Connector

Hybrid Calendaring Service

CiscoCollaboration Cloud

MicrosoftExchange

33

• Microsoft Exchange

• Office 365

• Google Calendar

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Hybrid Media Service – Why is needed?

Cisco Spark Room Device

Cisco Spark App

Cisco Spark App

Cisco Spark App Cisco Spark App

Internal

Problem

• 1:1 meetings use a cloud resource to meet

• Multiparty meetings use a cloud resource to meet

• Signaling and media go to and from the cloud

2 MB

2 MB

2 MB

Internet

• Increased bandwidth requirement for the

Internet with adoption of Cisco Cloud Meetings

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Hybrid Media Services - Architecture

Unified CMExpressway-C Expressway-E

SIP

HTTPS

Hybrid Media Node(s) Hybrid Media Node(s)

or

DMZ

Internet

BRKCOL-2903 35

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 36BRKCOL-2903

Cisco Spark Hybrid Media ServiceOptimizing resources between on-premises and cloud

WebEx meetings

SIP clients & endpoints

High resolution 1080p

New usage reports

Enhanced monitoring

Increased scale & capacity

Consistent ExperienceLocal Media Processing Easily Deploy & Manage

Deploy Hybrid Media Service to:

• WebEx & Spark customers

• CUCM and VCS/Expressway customers

• Migration path for CMR-Hybrid customers

Included in Annuity subscriptions with WebEx Meeting Center or Enterprise Edition

Automatic Overflow to the Cloud

New in Jan 2018

On-premise registered endpoints with Cloud based Meeting (WebEx/Spark)


CUCM

Spark/WebEx Cloud

WebEx Mobile Client

WebEx Desktop Client

@*.WebEx.com

EXP-C EXP-E

Spark Clients

Cloud based Meeting – Call Routing for WebEx meeting

• Use the same Firewall Traversal solution already in place for B2B with other companies

• Routing of the domains *.WebEx.com through the Expressway C/E must be allowed

• No additional licenses (RMS) needed for B2B calls

38BRKCOL-2903


Multiple ways to create a Cloud based Meetings (WebEx)

On-demand, one-click meeting

Start from Outlook (PC/Mac), Jabber, standalone PT, WebEx site

Meet Now

For reserving conference rooms

using Outlook (PC/Mac) using

normal work flows or via WebEx site

Scheduled

A personalized, always-available

collaboration meeting room

– Just meet anytime

Personal Room

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One Button To Push with Cloud Meetings (WebEx)On Premises Registered Endpoints with TelePresence Management Suite (TMS)

Schedule viaWebEx

ProductivityTools

Schedule via@WebEx

1

2

OROne Button

to Push

WebEx Productivity Tools

Outlook

Cisco Spark Hybrid Services

Exchange TMS XE TMS

@WebEx

BRKCOL-2903 40


Proximity Endpoint Detection (WebEx meeting)

Automatically detects nearby video endpoints and

prepopulates SIP URI for one-click connection

BRKCOL-2903 41


Joining & attending WebEx Meetings from Video Endpoints

OBTP

(Cisco only)

Video Call-Back Proximity App

(Cisco only)

Manual Dialing

(SIP, H323, IP dialing)

In Call Experience

JoiningExperience

• Screen Sharing supported through Proximity or wired connection

• Multiple video layouts available, using DTMF

• Microsoft Lync/SFB/O365 Interoperability

• No Whiteboarding (Transcoding from «Whiteboard» to BFCP is not available)

• Limited roster list (single entry with the Meeting’s SIP address)

• Limited Lobby information

BRKCOL-2903


What's different using a "Spark Space" meeting ?

• It’s possible to schedule a «Spark Space» Meeting directly from the Spark Application

• Each Spark Space has a SIP address associated with it

• Using @Spark in the calendar invite creates a new Spark Space with all the partecipants

• Joining from on-premises registered endpoints requires routing of the domains *.meet.ciscospark.com

through the Expressway C/E

BRKCOL-2903 43


Joining & attending “Spark Space” Meetings from Video Endpoints

Proximity app

(Cisco only)

Manual Dialing

(SIP only)

In Call Experience

JoiningExperience

• Screen Sharing supported through Proximity or wired connection


• No Microsoft Lync/SFB/O365 Interoperability

• No Whiteboarding (Transcoding from «Whiteboard» to BFCP is not available)

• Limited roster list (single entry with the Meeting’s SIP address)


OBTP

(Cisco only)

BRKCOL-2903


Cisco Spark Hybrid Media Service – Multipoint Meetings

Corporate Network


Cascade Link

Hybrid Media Node

Cisco Spark app

On-premise registered Cisco and 3rd-party standards based SIP endpoints and standards

based SIP clients

Cisco WebEx, Cisco Spark app,

or Skype for Business

Any standard based SIP/H.323 endpoints

BRKCOL-2903 45

On-premise and Cloud registered endpoints coexistence


Cloud hosted meetings & device registration

Choose to migrate leveraging existing devices on premises or Cisco Spark enabled devices in the cloud

Determine Video Device Registration

Move to Cloud Hosted

Meetings

Move the Meeting workload from MCU to Cloud Service

Deploy Hybrid Services

On-Premises Registration(CUCM registered devices with TMS)

Cloud Registration(Cisco Spark registered devices with Cisco Spark Control Hub)

• Connectors:• Directory• Calendar

• Hybrid Media Node

BRKCOL-2903 47


Point to Point calls


Spark Room System URIs

• Spark Room Systems assigned a SIP URI

• <RoomSystem>@<company>.room.ciscospark.com

• Enables B2B calling towards the Spark Room

• Allows WebEx URI callback

• SIP URI available via Spark Control Hub – Device info

BRKCOL-2903 49


CUCM

@*.room.ciscospark.com

EXP-C

Spark Clients

Spark Room Endpoint


• «Generic» B2B Federation is the only option available today – target solution (roadmap) will be based on

Hybrid Call Service

• Routing of the domains *.room.ciscospark.com through the Expressway C/E must be allowed

• No additional licenses needed for B2B calls

50BRKCOL-2903

Call Routing (On-premises to Cloud)

Spark/WebEx Cloud

EXP-E

[email protected]


CUCM

SIP SRV for domain

“company.com”

EXP-C

Spark Clients

Spark Room Endpoint


• «Generic» B2B Federation is the only option available today – target solution (roadmap) will be based on

Hybrid Call Service

• No need for additional routing configuration on the Spark admin side

• No additional licenses needed for B2B calls

51BRKCOL-2903

Call Routing (Cloud to On-premises)

Spark/WebEx Cloud

EXP-E

[email protected]


Directories - On-Premises registered endpoints

On-premises registered endpoints Get Directories from CUCM or TMS:

• By default usually include phones, on-prem video devices and Jabber Users

• Can be extended manually or through LDAP Sync, adding Cloud registered endpoints


Directories - Cloud registered endpoints

Cloud registered Endpoint get Directory from the Spark cloud:

• Include only Spark users and Cloud registered endpoints

• Cannot be extended with manual entries for «external» addresses

Two options to dial from a cloud registeded endpoint:• Manually typing the remote address from the Touch UI

• Pairing with the Spark App and use it as remote controller (manual typing or copy and paste from a global directory)

12


User Experience – Point to Point call

On-prem registered endpoints Cisco Spark registered endpoints

• Screen Sharing supported through Proximity

Application or wired connection

• No Whiteboarding (endpoints can’t receive it

because a transcoding service to BFCP would be

needed)

• Screen Sharing through Cisco Spark application or

wired connection

• Move calls between Cisco Spark application and

Cisco Spark registered devices

• Spark Board - No Whiteboarding (can’t send it


needed)

BRKCOL-2903


Cisco Spark Hybrid Media Service – Point to Point calls

Corporate NetworkHybrid Media Node


and Cisco Spark app

On-premises registered Cisco and 3rd-party standards based SIP endpoints and standards

based SIP clients


NOTE – No media optimization for Point to Point call today – the Audio/Video traffic will go through the cloud

BRKCOL-2903 55


Internet

Expressway-EExpressway-C

Cisco Unified CM 3

3

Hybrid Call for cloud Registered Endpoints: inbound Internal Call

Spark Video Endpoint

Hybrid Call ServiceExt:

1002

Dial 1002

2

4

1 media

Future - RoadmapBRKCOL-2903 56


Internet

Expressway-EExpressway-C

Cisco Unified CM 2

4

Hybrid Call for Cloud registered Endpoints: outbound PSTN Call

Dial

+39-123456789

3

1

media

PSTN6

5

Future - Roadmap

2

+39-123456789

Ext:

1002

Spark Video Endpoint

Hybrid Call Service

BRKCOL-2903 57


Cloud based Meeting (WebEx/Spark)


CUCM

Spark/WebEx Cloud

WebEx Mobile Client

WebEx Desktop Client

@*.WebEx.com

EXP-C EXP-E

Spark Clients

• B2B Federations through the Expressway C/E must be allowed for the on-premises registered Endpoints

• Cloud registered Endpoints have native B2B Federation capabilities – no additional configuration needed

59BRKCOL-2903

Cloud based Meeting (WebEx) – Call Routing

Spark Videoendpoint


User Experience – Joining a WebEx Meeting

OBTP

(Cisco only)

On-prem registered endpoints Cloud registered endpoints

Video Call-Back Video Call-BackProximity App

(Cisco only)

Manual Dialing

(SIP, H323, IP dialing)

Manual Dialing Spark Pairing

Note: OBTP for Cloud registered endpoint is notavailable today for WebEx Meeting (roadmap item)

BRKCOL-2903


User Experience – Attending a WebEx Meeting

On-premises registered endpoints Cloud registered endpoints

• Screen Sharing supported through Proximity App

or wired connection



• Limited roster list information (single entry with

the Meeting’s SIP address)



because a transcoding service would be needed)


wired connection


• Multiple video layouts available, using Active Control

(Multistream support)

• Full roster list information

• Full lobby information

• Spark Board - Whiteboarding only with other Spark

Boards or Spark Apps

BRKCOL-2903


What's different using a "Spark Space" meeting ?

Cloud registered Endpoints can be enabled for Hybrid Calendar Service

• One Button to Push (OBTP) is supported in this case

• Multiple Calendaring solution are supported (Exchange, O365, Google)

• The only exception is the Cisco Spark Board, not supported yet.

BRKCOL-2903 62


User Experience – Joining a Spark Space Meeting

OBTP


Proximity App

(Cisco only)

Manual Dialing

(SIP only)

Manual Dialing Spark PairingOBTP

BRKCOL-2903


User Experience – Attending a Spark Space Meeting


• Screen Sharing supported through Proximity or

wired connection



• Limited roster list information (single entry with

the Meeting’s SIP address)




needed)


wired connection


• Multiple video layouts available, using Active Control

(Multistream support)

• Full roster list information

• Full lobby information

• Spark Board - Whiteboarding only with other Spark

Boards or Spark Apps

BRKCOL-2903


Cisco Spark Hybrid Media Service

Corporate Network


Cascade Link

Hybrid Media Node


and Cisco Spark app

On-premises registered Cisco and 3rd-party standards based SIP endpoints and standards

based SIP clients

Cisco WebEx, Cisco Spark app,

or Skype for Business

Cisco Sparkregistered devices, and

any standard based SIP/H.323 endpoints

BRKCOL-2903 65

Best practicew for a successful Cloud migration project


Miscellaneous Considerations

• Licensing - Cisco Flex Plan is your best friend!

• Migration & Coexistence

• Design the solution considering the target Use Cases (see next slide for an example)

• Test/Pilot carefully to evaluate all the possible difference/caveats

• End User training is crucial - https://collaborationhelp.cisco.com is a good starting point

• Post Sales support

• WebEx/Spark TAC has slight different case management and escalation process

• Internet connections become now fundamental for troubleshooting analysis

https://collaborationhelp.cisco.com/


CUCM

Spark/WebEx Cloud

EXP-C EXP-E

• Avoid providing multiple overlapping services to the same user – it would be a nightmare!

• It’s fine to implement & support different services for clearly distinct Use Cases

• A common scenario could be:

• CMS/CMM based conferences for «White Glove» service

• WebEx based Personal Room conferences for widespread utilization

68BRKCOL-2903

Implementing different solutions for different Use Cases

Spark RoomEndpoints TMS/CMMCMS


Network Considerations

• Traffic engineering

• Internet breakouts

• WAN / MPLS

• QoS - WebEx traffic

• is tagged automatically via NBAR2 where available

• If NBAR is not available then port based tagging is needed on the network devices

• audio and video are indistinguishable [UDP 9000] if tagging manually

• WebEx is doing encoder pacing, rate adaption, FEC today

• QoS - Spark Clients/Rooms traffic

• is tagged automatically w/DSCP values built in

• audio/video are distinguished automatically

• softclients and room systems/devices use well known distinct port ranges

• support MARI, multistream & hybrid media node to keep traffic on-prem


Security Considerations

• Determine your customer’s network environment

• Switch port configuration

• VLANs

• Firewall Deployment

• Proxy Type

• Proxy Feature Usage

• Check the capabilities of the Spark devices you plan to deploy and use the features as required

• For Spark devices that do not support specific features today

• There are bypass methods available

• Contact your Cisco representative to have an update on the roadmap

BRKCOL-2903 70


Cloud registered endpoints administration

• All administration of Spark-registered SX, MX, DX, and Room Kit endpoints is accomplished through the Spark Control Hub (admin.ciscospark.com)

• Direct access to the codec web interface or API is automatically disallowed when the endpoint is registered to Spark

• However, the following features are allowed for:

• In-Room Controls

• Limited integrator controls for setting up PresenterTrack, controlling audio sources, making small Room’s interface customizations.

• Evaluate carefully if there are specific customizations that require full admin right

BRKCOL-2903 71


Cloud registered endpoints administration


Cloud registered endpoints monitoringStandard Cisco Spark Control Hub capabilities

Spark Control Hub is the place to:

• Move, Add & Change

• Monitor health of installed devices

• Do advance configurations

• Get “standard” usage reports (last 90 days)

BRKCOL-2903 73


Cloud registered endpoints monitoringCisco Spark Control Hub + Pro Pack capabilities

Spark Pro Pack provides:

• Customized reports with drill down & multi-dimensional pivots (last 365 days)

• Real-time meeting diagnostics

• Identify recurring anomalies within historical trends

• Explore detailed A/V quality data

• Metrics API for reporting integration

BRKCOL-2903 74

Summary


Migrating Video Infrastructure to the CloudSummary

• Cisco Cloud Services provide multiple benefits and User Experience enhancements

• There are multiple On-premises / Cloud possible combinations to consider

• End User experience is crucial for a successful migration project

• Choose the best scenario to implement considering your environment and the

expected User Experience


Cisco Spark

Questions? Use Cisco Spark to chat with the speaker after the session

1. Find this session in the Cisco Live Mobile App

2. Click “Join the Discussion”

3. Install Spark or go directly to the space

4. Enter messages/questions in the space

How

cs.co/ciscolivebot#BRKCOL-2903


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Documents

Migrating Video Infrastructure to the Cloud · 2018-01-31 · Jabber SIP Devices Spark Registered Devices Spark Skype for Business Simple schedule & join Video / Mobile first experience