Migrating from ASA to SMGR

David Lover - Arrow Systems Integration, VP of Strategy and Technology

2

Communication Manager System Administration

> System Manager’s Use Yesterday, Today, and Tomorrow

> Commonly performed tasks

> Review of ASA/SMGR Feature Parity

3

Getting Started with Avaya Aura® System Manager

> Used to Manage Session Manager (which is used for SIP registration/routing)

> Required for Administration of

– SIP Stations

– Conferencing

– Presence

– Collaboration Environment

> SMGR provides a central point of administration for multiple elements such as– Communication Manager

– Messaging

– IP Office

– CS 1000

4

Avaya Aura® System Manager – Session Manager Admin

5

Avaya Aura® System Manager – Session Manager Admin

6

Avaya Aura® System Manager – Session Manager Admin

7

Avaya Aura® System Manager – Session Routing

8

Avaya Aura® System Manager – Session Routing

9

Avaya Aura® System Manager – Session Routing

10

Avaya Aura® System Manager – Session Routing

11

Avaya Aura® System Manager – SIP User Admin

12

Avaya Aura® System Manager – SIP User Admin

13

Avaya Aura® System Manager

14

Endpoint Management in ASA

> ASA allows users to manage endpoints 4 ways

– Using GEDI

– Using Terminal Emulation

– Using Add User Wizard

– Using Import Data

> Everyone has a preferred way of doing this with GEDI and Terminal Emulation being the most widely used

15

Endpoint Management in System Manager

> System Manager has 5 ways to manage endpoints!

> Communication Manager– Enhanced Mode (GEDI)

– Classic Mode (Terminal Emulation)

> User Management– Bulk Import/Export

> Web Services– Enables developers to create

applications that communicate directly with System Manager

> Flow-through Provisioning – LDAP Synchronization

– User Provisioning Rule

16

Automating User Creation – User Provision Rules

> Can configure it so that

you only have to basic

information (first name,

last name, and login

name). System Manager

will do the rest.

– Pick an Extension, assign

domains

– Build the E.164,

– Build a voicemail box,

presence, conferencing, etc.

17

Automating User Creation – User Provision Rules

> Can configure it so that you only have to basic information (first name, last name, and login name). System Manager will do the rest

– Pick an Extension, assign domains

– Build the E.164,

– Build a voicemail box, presence, conferencing, etc.

18

Automating User Creation – User Provision Rules

> Can configure it so that you only

have to basic information (first

name, last name, and login name).

System Manager will do the rest

– Pick an Extension, assign domains

– Build the E.164,

– Build a voicemail box, presence,

conferencing, etc.

You can still tweak specific settings before

committing the creation of new user.

19

Endpoint Management in System Manager

> When adding an endpoint from System Manager an administrator has the option of adding the endpoint, Agent and VDN to the Intra-switch CDR on Communication Manager

> When removing an extension the options can be selected to have System Manager perform the remove from the selected objects

> This can be set on a per switch basis

20

ACD – Agent Administration in ASA

> ASA allows users to

manage agents using

– GEDI

– Terminal Emulation

– Import

21

ACD-Agent Administration in SMGR

> SMGR allows

users to

administer agents

using

– Enhanced View

– Classic View

– Import

22

ACD-Agent Administration in SMGR – “Classic” view

23

ACD-Agent Administration in SMGR – Enhanced View

24

ACD-Agent Administration in SMGR – Bulk Edit

25

Manage Announcements in ASA

> Announcement capability on a per CM basis

– Add

– View

– Save

– Delete

– Backup

– Restore Move

– Broadcast

26

Manage Announcements in System Manager

> Announcement capability on a single Communication Manager or on multiple Communication Managers– View

– Edit

– Add

– Delete

– Save

– Backup All

– Download

– Restore

– Move

– Broadcast

– File Transfer Setting

– List Usage Extension

– Compact Flash Configuration

27

Managing Coverage Paths in ASA

> ASA manages coverage paths on a per Communication Manager basis

> Commands can be run immediately or scheduled to run at a later time

28

Managing Coverage Paths in System Manager

> System Manager allows a user to search and view coverage paths across a

singe or multiple Communication Managers

> Run immediately or schedule the change for a later time

29

Reporting in ASA

> ASA allows a user to enter or select any list or display command they want to capture in a report

> Select the fields they want in the report

> The report can be exported to a string and field delimited file

> Saved in SAT screen format

> Emailed

> Reports are run on a per Communication Manager

> Note: on station/endpoint reports no button data is part of the report

30

Reporting in System Manager

> Allows the user to select the Communication Manager or multiple Communication Managers they want to generate the report from

> Select the fields they want in the report

> Select the format for the report– CSV

– PDF

– HTML

– Other (.txt with delimiter)

> Select the location of the report– Local

– SCP/SFTP Server

– Email

> Schedule or Run Now

31

SMGR provides very powerful searches and filters

Most screens have a global search field that

support

> Endpoints/Stations

> Agent-LoginIDs

> Announcements

> Audio Groups

> VRTs, VDNs, Vectors

> Off-PBX Station Mappings

> Hunt Groups

> Data Modules

> Trunk Groups

> Signaling Groups

32

SMGR provides very powerful searches and filters

Most tables allow you to sort by columns – just click on the header

You can also enable a filter, per column, to do a quick search

33

SMGR provides very powerful searches and filters

Most tables support the “Advanced Search” for VERY powerful pattern matching for relevant fields

34

Real Time “Terminal Emulation” with the Element Cut

Through

35

ASA’s General Tab

36

ASA’s Advanced Tab

Create New Template – via Endpoint Template in SMGR 6.x

Use Template - via Endpoint Template in SMGR 6.x

Generate Call Accounting - via DevConnect Partner

Reports – Capability introduced in SMGR 6.3.4

Export Data (Excel) – Limited to SMGR Database in SMGR 6.3.4;

expanded in 6.3.8

Import Data (Excel) – Limited to SMGR Database in SMGR 6.3.4;

expanded in 6.3.8

Find and Replace – via global endpoint change in SMGR 6.x

Start Emulation – via Element Cut-Through in SMGR 6.x

37

ASA’s Fault and Performance Tab

38

CM Notify

Enabling 2-way sync is NOT as easy as checking

the “Enable Notifications” box in SMGR, but is

well documented in Chapter 26 of the

Administering Avaya Aura System Manager

> Exchanging CM and SMGR Certs with each other

> Configuring Sync Notify in SMGR

> Enabling two-way TLS in CM

Migrating from ASA to SMGR

David Lover - Arrow Systems Integration, VP of Strategy and Technology