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March 18-21, 2013New Orleans
#conv13
Finding help when you need it: Microsoft Dynamics® AX 2012 Documentation and ResourcesTammy Wheelock and Jim TravisTechnical Writer and Developer Documentation Manager Microsoft
CSAX31
Session objectives and takeawaysKnow where to find help resources, both outside and inside the product
Know how the help system inside the product works, and how customers and partners can customize help
Know how to find out what the Microsoft Dynamics AX content team is doing, and how you can help us
Where is the helpOutside the productInside the product
Outside the product
Outside the product: all those sitesMicrosoft.com\dynamics\ax
Microsoft Dynamics Marketplace
TechNet MSDN
Community.dynamics.com
CustomerSource* PartnerSource* InformationSource*
* Indicates subscription required
Sites relate to phases of the customer lifecycle (plus partners)Evaluation and purchaseCustomizationImplementation and rolloutProduction useProduction maintenance and supportPartners
Evaluation and purchase sitesMicrosoft.com\dynamics\ax Microsoft Dynamics Marketplace
Customization sitesMSDN library and Developer Center:Articles and videos
Microsoft Dynamics Community
InformationSource* services* Indicates subscription required
Implementation and rollout sitesTechNet Library: Articles for system administrators and application users
Microsoft Dynamics Community
CustomerSource*: Training
InformationSource*: Core concepts and services
Microsoft Learning: Training
* Indicates subscription required
Production use sites
TechNet Library: Application user section
Microsoft Dynamics Communities: Forums, blogs and videos
Production maintenance and support
TechNet library: System administration section
AXSupport blog: Posts and content updates
Microsoft Dynamics Community: Forums and blogs
CustomerSource*: Updates, knowledge base (KB) articles, resource pages and logging cases
Partner sitesPartnerSource*: Microsoft Business Solutions-specific partner information
InformationSource* Library: Request for proposal (RFP) answer repository
Microsoft Partner Network*: Partner information for all Microsoft products
* Indicates subscription required
The big picture
* Indicates subscription required
How to find contentBing and other search engines for publicly-available sitesImportant: CustomerSource, InformationSource and PartnerSource arenot externally searchable
Web search page (WebSearchAX)Scoped search of TechNet, MSDN, Community and Code samples
AXSupport blog and Twitter @AXContentContent update announcements
Help and resources datasheetPrintable overview information and links from this presentation
Content strategy post on Inside Dynamics AX blog
WebSearchAX
Inside Dynamics AX
AX Support blog
The Microsoft Dynamics AX 2012 Help systemAudience-focused HelpHelp experience: F1Help experience: Web searchHelp updatesHelp server
Audience-focused HelpDifferent audiences, different HelpApplication users: Configuring and usingSystem administrators: System administration planning and tasksDevelopers: Coding how-to, API reference and best practices
Help experience: F1
Help experience: Web search
Help updatesNew content published to MSDN and TechNet monthlyAX Support blogTwitter @AXContent
Installable Help updatesShip with cumulative updates and feature packsReplace Microsoft content on the Help server with updated application user content from TechNetMay add additional language or region supportDo not overwrite customizations
How the Help server worksIIS Help server
AOS
Client
Help viewer
Press F1 or Help button
Returns URL for the Help service on the Help server
Client calls Help viewer
Help viewer requests topic ID
If local, retrieves HTML file with topic ID, retrieves labels from AOS and adds them to the file
If local: Help viewer displays topic
Where’s the Help service? Microsoft
If web-based, returns URL
If web-based: URL is opened in browser
How customized Help worksIIS Help server
AOS
Press F1 or Help button
Returns URL for the Help service on the Help server
Help viewer requests topic ID
Retrieves all HTML files with topic ID, retrieves labels from AOS and adds them to the files
Help viewer displays disambiguator topic- Contoso version- Microsoft version
Where’s the Help service?MicrosoftContoso
Client
Help viewer
Client calls Help viewer
Demo: Customizing HelpJim TravisSenior Content Publishing Manager
Why customize?Take control of what your users seeCreate your own documentationHide documentation from other publishersMake it easy to find
Key pointsIt’s easy!The system has three main componentsTwo ways to create your own docsYou can modify the Table of Contents
How to keep up with AX content publishingSubscribe to the RSS feed for the AXSupport blogFollow us on Twitter @AXContentCheck our blog post at Inside Dynamics AX to find links to content resourcesTo give us feedback, contact us at [email protected]
In review: Session objectives and takeawaysSession objectives:Know where to find Help resources, both outside and inside the productKnow how the Help system inside the product works and how customers and partners can
customize HelpKnow how to find out what the Microsoft Dynamics AX content team is doing and how you can help us
Content is organized on sites around the phases of the customer lifecycle—use the datasheet to find information and WebSearchAX to make your searches betterHelp can be customized by using HTML or WordFollow us on Twitter or on the AXSupport blog, and send us feedback!
Resource URLsResource URL
Datasheet http://go.microsoft.com/fwlink/?LinkId=246439
WebSearch AX http://www.microsoft.com/dynamics/ax/websearch/websearchax.htm
AXSupport blog http://blogs.msdn.com/b/axsupport/
Inside Dynamics AX blog
http://community.dynamics.com/product/ax/axnontechnical/b/dax/archive/2011/08/23/official-dynamics-ax-2012-content-where-is-it-and-how-can-you-find-out-about-updates.aspx
Twitter handle @AXContent
Email [email protected]
Help system development http://msdn.microsoft.com/en-us/library/gg882383.aspx
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© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
