Microsoft Word - 02687 - PEP - Carlton Hill WORKING file · Web viewProject Execution PlanS149 – Carlton Hill Internal & external refurbishment works. Project Execution Plan. S149

Project Execution PlanS149 – Carlton Hill Internal & external refurbishment works including window replacement

UL Contract number: 02687-S149

Version control

Distribution details: Note this document is subject to revision until approved by CityWest Homes (CWH) and a Pre-Commencement Order is issued. Previous revisions will be retained for archive.

Revision Date Prepared by Authorised by Director Approval

Details

0 11/06/2018 PM JW JW1 29/06/2018 PM JW JW

Project Execution PlanS149 – Carlton Hill Internal & external refurbishment

Contents

1.0 Introduction

2.0 Scope of Work and observations

3.0 Design Strategy

4.0 Programme

5.0 Resource Plan and Preliminaries

6.0 Cost Plan

7.0 Information Required

8.0 Communication Plan

Contents

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1.0Introduction

1.1 Scheme Background

This Project Execution Plan (PEP) document is based on the Client Brief S149 – Carlton Hill Internal & external refurbishment works including window replacement and supporting documentation issued to United Living on 19th April 2018.

1.2 Purpose

The intention of this PEP is to capture and record the strategy for design, procurement and delivery of each Task set out in the Client Brief; include a detailed programme and resource plans for delivery; identify any risks for mitigation; and any added value or alternative methodologies for consideration. This PEP will be subject to review, discussion and agreement with the Client team to enable a Pre- commencement Order to be issued for development of a detailed Project Proposals Document.

1.3 Property Addresses/ Location

The project comprises 5 blocks with the following unit numbers

Block No.Units

1 Bradby House NW8 9XE 102 Foss House NW8 9UY 63 Garlands House NW8 9XA 64 Knoll House NW8 9XD 245 Elmfield House 6

Total 52

Bradby House:

Is a purpose-built block of flats. Flats on the front (north-east) elevation are accessed via front doors from the ground floor and from an open communal balcony on the second floor. There is a covered garage beneath the building which is accessed by vehicles via a curved ramp on the left (South East) elevation and by pedestrians via a ramp to the right (north-west) elevation. The majority of the garage is under the main building with a section covered by a concrete flat roof to the right (north-west) elevation. The building was constructed in the 1950s.

Elmfield House:

Is a purpose-built block of flats. Flats are accessed via a front entrance door on the front (south-east) elevation which leads to an internal communal area. There is a rear entrance door to the north-west elevation. The building abuts the pedestrian ramp to the basement garage of Bradby House. The building was constructed in the 1950s.


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Foss House:

Is a purpose-built block of flats. Flats are accessed via a front entrance door on the front (south-east) elevation which leads to an internal communal area. There is a rear entrance door to the north-west elevation. The building was constructed in the 1950’s and is similar in design to Elmfield House and Garlands House. The building abuts the pedestrian ramp to the basement of Garlands House. The building was constructed in the 1950s.

Garlands House:

Is a purpose-built block of flats. Flats are accessed via a front entrance door on the front (south-east) elevation which leads to an internal communal area. There is a rear entrance door to the north-west elevation. Below this block is a basement area that contains 17No. individual storage cupboards, accessible off a central corridor.

Knoll House:

Is a purpose-built block of flats. This is the largest block on the estate and flats are accessed via one of four entrances to the main elevation. Flats on the front (north-west) elevation are accessed via a series of open balconies. Flats on the rear elevation are accessed via a communal entrance door and internal corridors. The building was constructed in the 1950s.

The roof structures are similar to all accessed blocks across the Estate. Each of the blocks has a cut softwood timber roof, complete with hipped ends. The roofs are finished in interlocking clay tiles, over a sarking membrane. To the perimeter of all roofs, water discharges into a parapet gutters into hoppers on the building face.

2.0 Scope of Works

The scope of works identified in the Client Brief and our observations are included below:

Element Condition Survey

Work Required Condition Surveys necessary to establish the full scope of worksThe Service Provider is to acquaint themselves with the various condition surveys carried out to date on behalf of CWH (contained within this Client Brief) and satisfy themselves that the contents of same provide all information necessary in order to inform and identify the full scope of works required. Should additional surveys be required the Service Provider is to identify these within their PEP, together with estimated costs for same. Pre-Start Condition Surveys A condition survey is to be carried out within all areas likely to be affected by the working areas by the Service Provider which shall contain written and photographic evidence of the existing conditions. The Service Provider is to identify any areas of concern that may result in additional works being necessary, together with proposed remedial recommendations, within the scope of works. The condition


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survey is to be agreed with CWH and upon conclusion of the works the Service Provider is to ensure the condition of any areas affected by the works are handed over to CWH in no worse a conditionthan at pre-commencement stage.


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Element Access Required

Work Required Generally, current maintenance access externally has been via cherry picker and mobile towers. Internal access into the loft spaces has been via existing loft hatches. The Service Provider will need to acquaint themselves with the access arrangements available and provide block-specific proposals to facilitate all surveys, the Works and any inspections necessary by the Client or their representatives.The Service Provider is to provide a ‘site-access requirements appraisal’ within their PEP, including estimated costs for each option considered. The Service Providers PEP is to identify the procedures to be adopted during the Pre-commencement stage to provide a best value access solution.

Element Access Hatches/Door(s)/ Ladders

Work Required Carry out Condition Survey/ review all current access doors/ hatch provisions, including any ladder access requirements. Provide proposals for the overhaul and/ or renewal and redecoration of all doors/ access hatches. PEP to include estimated costs based upon Service Providers site visit and existing condition surveys. Fully costed Business Case proposals required during Pre- commencement stage.

Allow cost for a lifting mechanism to be fitted to the rear of the hatch leaf’s to allow them to be opened from within the loft space

Optimised access solutions are to be proposed by the Service Provider giving due consideration to the size, positioning and specification of any new access doors/ hatches/ ladders required in order to facilitate future access requirements for plant maintenance/ replacement in a safe and efficient manner.

Recommendations and proposals, with estimated costs, are to be provided by the Service Provider within their PEP.


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Element Pitched Roofs

Work Required Essential repairs and maintenance work to the roof coverings and associated components are to be identified via Condition Survey arranged by the Service Provider and attended by CWH, who will agree the scope of works. The roof coverings are believed to be generally in a good condition and so it is anticipated that these works are likely only to include:•Replacement of damaged and/or missing components including (but not limited to) roof tiles, ridge/ hip tiles, SVP’s, SVP cowls/ guards, MEP service penetration sleeves, box gutter outlets;

•Repairs/ replacement of breathable felt membranes (to Bradby house flat roof)

•Inspection and minor repairs/ replacement of damaged roof timber components (structural and non-structural);

•Repairs to box gutter coverings;

•Repairs/ replacement to any damaged or missing flashings, soakers and the like, including repointing of same where necessary;

•Clean all roof coverings using proprietary techniques including removal of all algae, moss and the like;

New overflow ‘warning’ pipe to be installed above the entrance area and at other areas around each block adjacent to gullies and through parapet – this is to act as a visual indicator when gulley is blocked and should be installed in a busy area such as adjacent to the entrance

•Service Provider is to note that damage may have occurred to the roof structure and coverings as a result of previous leaks. The Service Provider is to establish the extent of any such damage and provide proposals for remediation. The PEP is to provide proposals for establishing same, together with estimated costs, and must also identify the procedures to be adopted during Pre-commencement stage to finalise costed proposals


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•Planned Maintenance team have been instructed to form a new program of regular maintenance to clear out leaves from valley & box gutters - Asset team to monitor

•More extensive works to roof to be undertaken in circa 10-12-year cycle – Asset strategy will program

•Leaf Guards to be installed at all box gutters, outlets and hopper heads.

Element Flat Roofs

Work Required Clear vegetation/ moss as required to prevent ongoing potential for damage to the roof coverings (generally asphalt) and to facilitate condition survey. Then undertake repairs as deemed necessary (full scope to be agreed with CWH).The Service Provider is to provide recommendations, with estimated costs, within their PEP.

Element Walkway works

Work Required • Asphalt repairs to walkway areas

•Suitable overcoat system to Bradby House external walkway (following repair to asphalt)

Element Rainwater Goods

Work Required • Testing of rainwater goods – including repair where identified

• Replacement of broken and leaking gaskets and gutter joints where identified

• Repairs and localised replacement of corroded and failing rainwater goods

• Decoration of previously painted goods•Vertical pipe protectors to be installed at ground level following repair of zinc/lead downpipes to prevent further damage

Element Drainage Works

Work Required •CCTV drainage survey required to external underground drainage only

•Undertake all repairs deemed necessary and as approved by CWH.


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Element External Repair works

Work Required External Wall Works

• Localised Brickwork cleaning only

•Repairs to pointing, minor brickwork, concrete and cill repairs where required and as agreed with CWH

Element Store area beneath Garlands House

Work Required Carry out damp proofing and/ or tanking works to lower storage area of Garlands House as per consultant’s report.

Element External Decorations

Work Required Decoration of all previously painted surfaces – Includes blocks and all areas to boundary


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Element Windows

Work Required This has undergone relevant resident consultation to date. It is noted that there is a high-level door to the rear of Bradby house that must also be replaced.

Accoya Windows – Included within appendix

•A more recent quotation/budget estimate was provided in September 2017 – as such these costs have been used

•Barristers advice notes that we are able to propose the ‘type’ of unit we think is fit for purpose – this is a high specification window

•Advice also noted that risk of recharge / challenge was low – Further NPV comparison to be completed for purposes of Lessee services in relation to challenge regarding lack of maintenance and deterioration of windows

•Provide communication with residents for those that have installed internal secondary glazing and advise on best option i.e. offer removal or leave in-situ

Please note that windows to Ground Floor (GF) and First Floor (FF) flats may need to meet escape window requirements.

Element Juliette Balconies

Work Required •Survey all Juliette Balconies for structural/weathering defects.

•Carry out all safety/weathering works where necessary

•Redecorate all previously painted Balcony surfaces

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Element Internal Areas

Work Required • Internal decoration and repairs (including Class 0 paint)

•Minor repairs to granolithic floor surface including stair nosing’s and skirtings as agreed with CWH. Note – general minor cracking is not expected to be repaired as part of these works only works that will affect the levelling of the new carpet are to be carried out.

•Replacement of carpet throughout

Ensure roof voids have adequate fire breaks installed.Element Estate Works (roads/ boundary walls etc.)

Work Required Only essential repairs & maintenance works are to be carried out e.g. re- levelling/ bedding of paving to eliminate/ mitigate any potential safety hazards that may exist.• PPM team have commenced estate inspections – suggested that known defects are passed to them and monitored on a regular basis.

Element Electrical & Mechanical Work

Work Required •Installation of extract fans and associated electrical works to all properties following installation of windows (planning may be required)

•Mechanical & Electrical inspection has been undertaken including cross check of recent works undertaken

•The PEP is to include design fees and estimated costs for a new ventilation (supply & extract) system to each dwelling.

•Note that any new external ventilation supply/ extract grilles/ equipment is likely to require a Town Planning/ Conservation Area Consent and so systemsthat avoid this requirement or at least are sympathetic to Conservation Area concerns are to be considered in the first instances.


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Element Security Works

Work Required There is a grassed area to the street facing the Hamilton Terrace elevation of Bradby House, which is accessed via a pair of low-level gates sited to the right-hand side of the block. These gates are to be replaced with high (1.8m) metal gates – Design to be provided for approval.

• Security provisions to communal front entrance doors to be overhauled to ensure they operate as intended.

Element FRA Works – Full FRA Works Plan included in Appendix

Work Required The PEP is also to include estimated costs for replacement of tenant only flat front entrance doors to appropriately rated fire doors (assume FD30S rating for estimating purposes)The PEP is to include proposals for the procurement of specialist services. Fee proposals are to be provided from the Service Providers selected tender list for these works together with the Service Providers assessment and recommendations.

Note main front entrance doors are to be overhauled/decorated onlyElement Asbestos Works

Work Required Comply with all statutory and regulatory requirements with respect to Asbestos. Ensure an asbestos R&D survey is carried out prior to any works being undertaken.

Existing Asbestos registers have been provided as part of the Client Brief package of information where they exist. The Service Providers PEP needs to identify any further works, with estimated costs, for assessing the information available and then for completing all necessary surveys/ works to identify and manage/ remove Asbestos hazards associatedwith The Works.


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Element Other Potentially Hazardous Circumstances

Work Required In addition to Asbestos management (as noted above) there may be other potentially hazardous circumstances that the Service Provider will need to address.

Undertake all surveys as necessary to establish the existence of all potentially hazardous materials, substances and/ or environmental conditions. Procure and execute all works necessary to clear away any such hazards to the extent necessary in order to facilitate future surveys and execution of The Works.Provide recommendations for any additional measures that may be deemed necessary to prevent re-contamination.

Currently United Living (UL) have identified Asbestos R&D surveys as being required to all properties and communal areas.

Element Bradby House Car Park Area

Work Required •Concrete repair works where required

•Repairs to gates on car parking bays

•Installation of part - covered canopy over exposed area to car parkElement Water Tank Installation Knoll House

Work Required Replace existing cold-water storage tanks with new.

The Service Provider is to ensure that there will be minimum down time and that residents will have cold water down service at all times. The PEP needs to provide a detailed strategy for ensuring thisrequirement is adhered to.


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3.0 Design Strategy

We set out below our design strategy for the particular tasks and services required to fulfil the description of works detailed in the Client Brief. We have identified the services required to develop the detailed design, prepare documentation to demonstrate competitive pricing, submit applications to obtain statutory consents all as required to develop our Project Proposals Document following receipt of a Pre-commencement Order.

3.1 Planning Approvals

Planning will need to be obtained prior to a Commencement Order being placed for Window Replacement Works, Overflow Pipework and Ventilation Grills. External decorations will need to match existing decoration col ours, otherwise permission will be required due to conservation area.Approval under the Building Regulations will be required for works that come within their jurisdiction which will include window replacements, fire upgrading works, electrical work and any structural repairs.


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3.2 Design Strategy for Each Element

We set out below our design strategy for each element for discussion and agreement with the Client team

Design information required will include, but is not limited to, the following:

1. Drawings and schematics in advance of commencement agreement;2. Materials & Workmanship specifications in advance of commencement

agreement;3. Calculations and equipment selection rational (including relevant Technical

Submittals) must be provided and agreed at pre-commencement stage.

General guarantee/warranty and design expectations for all materials and equipment are as follows:

1. Product failure liability cover.2. Consequential damage cover to building fabric and contents where a product has

failed3. Workmanship of the approved Installer where relevant.4. Design liability for the contents of the system supplier’s specification, advice

and any other detailed drawings supplied.

Table A – Material Design Requirements – General Building Works

Element Design Requirements Desired Manufacturers Guarantee / Warranty Requirement

Decoration

All substrates to be tested for damp and other contaminants such as lead, asbestos etc. to ensure suitable for application of paint. Site specific specification to be provided

Crown 10 Years

Decoration (Class 0)

Cross cut paint samples to show paint adhesion must be carried out by specialist prior to specification. All substrates to be tested for damp and other contaminants to ensure suitable for application of paint. Site specific specification to be provided

Integra

Crown Timinox10 Years (certificate of class 0 only)


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Fire Doors / Front Entrance doors (FEDs)

All Doorsets to be third party certified and where FED secure by design (SBD) and to meet requirements of CWH Fire Door design guide. Door schedule to be provided and included within FRA plan.Contractor must note planning restrictions where installing doors in conservation areas or to listed buildings

TBC 20 Years (10 years for ironmongery)

Roofing Generally

Roof structure and any related substrate to be inspected to ensure sufficient for proposed works. Full site-specific drawings and specification to be produced.

IKO25 Years

Rainwater goods (where replaced)

To include design to current regulations. All internal pipework design and drawings to be produced where full of part of internally located drainage is proposed.

Marley / Alutec Alumasc 20 Years

Asphalt Works Generally

Existing asphalt repairs to be logged individually (location, size and cost).

n/a 20 Years

Concrete Repairs

Each repair to be identified on elevation plan, backed up by itemised spreadsheet – all repairs to be signed off by Client representative.

Sika 10 Years

Timber Repairs (resin)

Each repair to be identified on elevation plan, backed up by itemised spreadsheet – all repairs to be signed off by Client representative.

Repaircare 10 Years


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3.3 Design Process including Quality Checking and Monitoring Arrangements

United Living will appoint our Design Coordinator to oversee and coordinate design information between the parties.

Our Design Team will comprise United Living’s technical team, Design Coordinator and the specialist consultant & subcontractors identified for each task. Our focus will be to:

Develop realistic design programme linked to task procurement & construction requirements;

Understand CWH requirements and brief and the key issues for stakeholders;

Promote Value Engineering considering all issues that will directly benefit the Task,

client & residents;

Promote a team ethos along with excellent communication and knowledge sharing,

designing out risk to ensure design proposals are cost effective and practical.

Contracts Manager will implement regular meetings & workshops using the “United Way”; a structured framework of procedures to provide consistency of delivery. Progress of design Tasks will be monitored against our Design Management Tracker. We will check design solutions for:

Compliance with Client Brief; CWH requirements and any statutory controls

Value Engineering Opportunities; adding value; streamlining processes; repair/

maintenance costs;

Life cycle cost economies e.g. product selection, guarantees material durability;

Sustainability: product longevity, social sustainability; social value initiatives etc.

Design co-ordination and Risk mitigation (development of Risk Register)

Contracts Manager and commercial team will ensure cost controls and site activities are considered so that the right solution is adopted with safe systems of work. Key to design development will be to ensure the Client Team is fully engaged. CWH will be invited to all design workshops, review meetings and formal Design Team Meetings to ensure that CWH requirements are met.

Design Compliance/ Quality Checking and monitoring procedures will include:

Only appointing consultants/ specialist subcontractors competent for their role with

subcontract agreements fully aligned to CWH Partnering contract with clear scope of

services agreements;

Collateral Warranty agreements and insurances at required levels;

Design Review Checklist - used to identify any design conflicts / gaps; used to inform

risk register

Design start up meeting to review design tasks, agree key stage client sign off for

design development


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Establish Design Responsibility Matrix

Identify immediate key deliverables e.g. preparing planning application; investigative surveys;

Agree meeting review dates and reporting


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Design Coordinator will use a Design Management Tracker to coordinate consultant

and subcontractor design input and to provide key dates for issue of information;

Regular Design Team meetings to: monitor progress against programme / Design

Management Tracker e.g. planning application submission; surveys; preparing

specifications for business case tendering; review headline issues & agree action;

Review compliance with Client requirements; review risk register; consider value

engineering opportunities;

Aconex document management system used to manage and coordinate all design

information; fully auditable and will track version control; manage procurement and

business case tender returns;

3.4 Access Strategy

Scaffold will be required to almost all elevations to allow the safe installation of windows, brickwork cleaning and works at roof level.

Scaffolding generally:

Fully designed scaffolding including advanced weekly independent scaffold inspections

Working lifts at all levels including roof parapet

Debris Netting to all elevations

Double boarding at 1st floor level

Fans over all doorways and walkways

Lockable ladder access hatches

Scaffold alarms to all first-floor levels

Foam sleeves to all standards at ground level

Mobile Elevated Working Platforms (MEWPs) will need to be utilised on the Bradby House

car park entrance elevation. MEWP’s will need to be vehicle mounted to allow access to the

car park area whilst works progress.

A traffic management plan will need to be implemented whilst scaffold erection is taking place due to locating the materials as close as possible to the working areas. This will be developed further and detailed in the Project Proposals Document. Traffic Management Plan will form a part of the Construction Phase Health and Safety Plan.


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Resource Plan and Preliminaries


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4.0 Project Management StructureOur defined structure identifies the UL Strategic Senior Management Team (Off-Site Indirect Support), UL Support Team (Off-Site Direct Support), UL Management Team (On-Site Direct), UL Site Delivery Team Incl. Supply Chain.

Subcontractor Supply Chain will include:

1. Scaffolding2. General Builders3. Mechanical and Electrical Engineers4. Window Manufacturers and Installation5. Waterproofing Specialists6. Structural Surveyors7. Ventilation Contractors8. Roofers including Access Specialists9. Landscapers10. Asbestos Surveyors11. Asbestos Removal12. Asset Tagging13. IT


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4.1 Site Setup Proposal

S149 Appendix 13 - Proposed Site Set Up

Small site – only feasible areas for site compound will take up car parking spaces, destroy grass or have height restrictions

Project Execution PlanS149 – Carlton Hill Internal & external refurbishment works

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8.0 Communications Plan

We have identified a dedicated resident liaison team for Carlton Hill. The team will act as the catalyst for communication, although every member of the team, including operatives, has a role in the customer journey and are trained in their part in effectively communicating with residents.

The team includes a Resident Liaison Officer (RLO), who will be based on site for the duration of the project to provide a proactive service for the residents and lease holders in terms of timely and accurate information, the RLO daily visits, weekly/monthly events, communication and delivery of tailored service plans for vulnerable residents, complaints management to satisfactory resolution, attendance and reporting of performance to resident groups and general support for all residents. Where colour choices are available – for example for internal communal areas and front entrance doors, will liaise with CWH to understandany commonality requirements across the 5 blocks and organise the ballot, providing colour samples to enable choices to be made. RLO role is vital in achieving good access to ensure the integrity of the programme, particularly where windows are being replaced and access into the dwelling is required.

The RLO will be supported by Resident Liaison Manager. We will ensure leaseholder’s needs are fully met in terms of communication and will work closely with the Lessee Services Team to support statutory consultation and events.

The team will be equipped with 4G enabled i-pads running our contract management system FLAG. This technology facilitates a truly mobile workforce where they have every ‘plot’ file at their fingertips enabling us to respond to every resident question immediately without having to return to the office.

All communication will comply with the CWH ‘Project related communications and resident and leaseholder engagement requirements’ as detailed in the contract documents whilst taking into consideration local themes and concerns.

Our starting point will be liaison with CWH teams to ensure we create a two-way communication flow. We will engage with the CWH team, prior to any communication with residents/leaseholders to share information on the works and understand tried and tested methodologies for communication in the area etc. It is our understanding that there is a very strong resident group led by Leo Falek via the St John's Wood estate office.

We will write to every household affected by the Carlton Hill works, introducing United Living and inviting every resident and leaseholder to an introductory ‘Meet the Contractor’ event where we will introduce the team, describe the works. In addition to the Meet Contractor events we would also hold a surgery for leaseholder where they would have the opportunity to discuss the works on a one to one basis, we propose these are jointly hosted by United Living & Citywest Homes to enable us to be able to field all queries that may arise. This will enable us to provide information specific to the dwelling with regard to the work, access arrangements and general timings and practicalities.

Following the introductory events, we will contact Carlton Hill Tenants and Leaseholders to invite them to a Customer Workshop, hosted by our Resident Liaison Manager. We will use the session to capture lessons learnt and resident’s experiences from other works. We will also develop the customer communication plan and relevant communication media. From there, we will tailor the full suite of letters, resident welcome pack, newsletter templates, energy efficiency booklet,


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satisfaction survey, aftercare brochure and provide the suite of communication to the Customer Group for sign off. Our communication Plan for the Carlton Hill contract can be summarised as follows;


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Prior to Works

Proposal When3. Resident Liaison Team on-site pre-works with phone, mobile, email contact

options;4. Workshop with key stakeholders (CWH, resident representatives, Councillor,

etc.)Mobilisation

5. Letters, Resident Welcome Pack, Newsletters agreed for issue Pre-start6. ‘S20’ Obligations agreed with CWH to ensure we meet all statutory

consultationsPre-start

7. Meet the Contractor events to introduce the works Pre-start8. Hold Surgery for Leaseholder Pre-start9. Resident Reps invited to scrutinise Pilot properties to help communicate

standardsPre-start

10.

Suite of letters issued to each Resident to inform them of survey appointments, scaffold erection, works commencement etc.

4-6 weeks before start

11.

Appointments made for RLO to visit every home 4 weeks prior to start

12.

Initial visit coordinated with surveys to minimise disruption. RLO to conduct any colour/choice ballots, discuss the works and issue Resident Welcome packs.Resident Profile will identify special requirements that may affect the way we communicate; translations, vulnerable residents, work, disabilities, carers, holidays.

13.

Appointments made for works with written notice, text reminders and door knock

14/7/1 days

14.

Communication of Safe Key Process for residents unable to provide access On going

During WorksProposal When

15.

RLO/Site Manager makes contact every day to ensure 2-way communication ongoing

16.

Estate walkabouts with resident representatives and key stakeholders ongoing

17.

Comments form left for resident to note issues or concerns. Site team will check, respond & sign every day, communicating all actions and recording in issues log

Daily

18.

Newsletters issued at regular intervals by phase and by block Monthly

19.

KPI Performance information published in newsletters, website, and local media;

Monthly

20.

Monthly Resident meetings, Weekly coffee mornings, Site Manager/RLO attend Carlton Hill Resident and Leaseholder meetings as required.

Monthly/ ongoing

21.

Resident Representatives involved in progress meetings & performance reviews

ongoing

22.

Community Investment Initiatives and events used to support engagement activities

ongoing

On Completion

Proposal When23.

Aftercare booklet issued to residents with instructions on maintenance, care and defects procedure – explained and demonstrated to resident

on completion

24.

Satisfaction forms issued by RLO and used to measure Resident Satisfaction.

on completion

25.

Feedback sought from Resident Inspectors, Residents invited to Contract review

on completion

26.

6 weeks call back to resident to check continued satisfaction with the works defects period

Documents

Microsoft Word - 02687 - PEP - Carlton Hill WORKING file · Web viewProject Execution PlanS149 – Carlton Hill Internal & external refurbishment works. Project Execution Plan. S149