Microsoft Systems Microsoft Systems Management StrategyManagement Strategy

Centralized Management for Windows based Systems

TopicsTopics

Systems Management Server Systems Management Server OverviewOverview

Management Issues for CustomersManagement Issues for Customers Microsoft’s Management SolutionsMicrosoft’s Management Solutions Systems Management Server 2.0 Systems Management Server 2.0

DetailDetail DemonstrationDemonstration QuestionsQuestions

Systems Systems Management Server Management Server

OverviewOverview

Typical Cost IssuesTypical Cost IssuesTypical Cost IssuesTypical Cost Issues Management CostsManagement Costs

How do I keep track of what I How do I keep track of what I have?have?

Upgrade CostsUpgrade Costs

What can be upgraded and What can be upgraded and how?how?

Help Desk CostsHelp Desk Costs

How do I reduce user How do I reduce user downtime?downtime?

Enterprise DemandsEnterprise DemandsDoes it scale? Is it WAN-ready?Does it scale? Is it WAN-ready?

Integration CostsIntegration CostsDoes it work with my systems?Does it work with my systems?

Systems Management ServerSystems Management ServerA core component of Microsoft’s Zero Administration Initiative for Windows

Systems Management ServerSystems Management ServerA core component of Microsoft’s Zero Administration Initiative for Windows

Comprehensive management of networked PC’sComprehensive management of networked PC’s Hardware & Software InventoryHardware & Software Inventory Software distribution and InstallationSoftware distribution and Installation Remote performance analysis and troubleshootingRemote performance analysis and troubleshooting

Manages leading clients within networked Manages leading clients within networked environmentsenvironments NetWare,NetWare, Windows NT Server, LAN Manager, LAN ServerWindows NT Server, LAN Manager, LAN Server MS-DOS, Windows, Windows 95, Windows NT, Macintosh, MS-DOS, Windows, Windows 95, Windows NT, Macintosh,

OS/2OS/2

Extensible foundationExtensible foundation Many value add applications from ISVsMany value add applications from ISVs Integration with Enterprise frameworks such as CA, HP, Integration with Enterprise frameworks such as CA, HP,

IBMIBM

SMS Saves You MoneySMS Saves You Money NCRI (independent consultants) examined 10 NCRI (independent consultants) examined 10

companies using SMS (from 153 to 14,625 PCs)companies using SMS (from 153 to 14,625 PCs) Savings:Savings:

AverageAverage RangeRangeSoftware Dist.Software Dist. $876$876 $218 - $1,590$218 - $1,590

Help Desk/TrbleshootingHelp Desk/Trbleshooting $330$330 $30 - $1,257$30 - $1,257

InventoryInventory $17$17 $0 - $58$0 - $58

Annual Net BenefitAnnual Net Benefit $1,200$1,200 $354 - $1,813$354 - $1,813

Using SMS’s integrated inventory, distribution, and Using SMS’s integrated inventory, distribution, and diagnostics saved an average of diagnostics saved an average of $1,200 per desktop$1,200 per desktop

SMS had an IRR of 315% and paid for itself in 14 SMS had an IRR of 315% and paid for itself in 14 monthsmonths

Management Issues Management Issues for Customersfor Customers

Y2K/Euro:• Check Applications• Check BIOS• Deploy software fixes

Y2K/Euro:• Check Applications• Check BIOS• Deploy software fixes

SMS as a Y2K Tool:• SMS provides reports of Y2K/Euro

compliance• SMS provides vehicle for distributing fixes

SMS as a Y2K Tool:• SMS provides reports of Y2K/Euro

compliance• SMS provides vehicle for distributing fixes

IssuesIssues Microsoft Can Help ...Microsoft Can Help ...

Customer Mgmt IssuesCustomer Mgmt Issues

Reducing TCO:• Reduce visits to the

desktop/server

Reducing TCO:• Reduce visits to the

desktop/server

SMS and NT:• Lockdown desktop (NTv4/ZAK)• Remote diagnostics (SMS)• Server health monitoring (SMS)

SMS and NT:• Lockdown desktop (NTv4/ZAK)• Remote diagnostics (SMS)• Server health monitoring (SMS)

Deployment:• Applications• Operating systems• Service Packs• internal tools

Deployment:• Applications• Operating systems• Service Packs• internal tools

SMS and NT:• Departmental software distribution (NTv5)

• Enterprise software distribution (SMS)• Remote OS installation (NTv5)

SMS and NT:• Departmental software distribution (NTv5)

• Enterprise software distribution (SMS)• Remote OS installation (NTv5)

Desktop ManagerDesktop Manager• User focused• Goal: Never visit a desktop, no/low

touch• Barriers: user control, heterogeneous

enviroments

• User focused• Goal: Never visit a desktop, no/low

touch• Barriers: user control, heterogeneous

enviroments

CustomersCustomers DescriptionDescription

Types of ManagersTypes of Managers

Datacenter Manager Datacenter Manager •Data focused•Goal: Reduce server visits•Barriers: distributed data and servers

•Data focused•Goal: Reduce server visits•Barriers: distributed data and servers

Network Manager Network Manager • Device focused• Goal: Never visit a wiring closet• Barriers: multiple points of failure, no

end-to-end view of network

• Device focused• Goal: Never visit a wiring closet• Barriers: multiple points of failure, no

end-to-end view of network

Management DisciplinesManagement DisciplinesChange/Configuration: System admin, state mgmt and System admin, state mgmt and

software lifecycle managementsoftware lifecycle management..

Security Management: Users access, authentication and Users access, authentication and tracking.tracking.

Performance Mgmt: Tracing, tuning, and modeling ofTracing, tuning, and modeling ofapplications and networks, Service applications and networks, Service level provisioning.level provisioning.

Problem Management: Error isolation, diagnostic andError isolation, diagnostic andconsolidated help facilities.consolidated help facilities.

Event Management: System information monitoring,System information monitoring,consolidation, aggregation & consolidation, aggregation &

delivery.delivery.

Batch / Output Mgmt : Job execution, scheduling Job execution, scheduling dependencydependency submission control, and submission control, and charge back.charge back.

Storage Management : Storage hardware administration, Storage hardware administration, datadata

protection and placement.protection and placement.

Management Discipline Management Discipline ScopeScope

Change / ConfigurationChange / Configuration

Security ManagementSecurity Management

Performance ManagementPerformance Management

Problem ManagementProblem Management

Event ManagementEvent Management

Batch / Output MgmtBatch / Output Mgmt

Storage ManagementStorage Management

Desktop Network Data Center

Microsoft’s Management Microsoft’s Management SolutionsSolutions

The Zero Administration The Zero Administration Initiative For Windows (ZAW)Initiative For Windows (ZAW) ZAW is an initiative not a technology/productZAW is an initiative not a technology/product Reducing TCO on the Windows PlatformReducing TCO on the Windows Platform

Remove complexity from desktop administrationRemove complexity from desktop administrationImprove service quality and uptimeImprove service quality and uptimeSimplify the end user experienceSimplify the end user experienceTrack and manage change, and minimize costsTrack and manage change, and minimize costs

ZAW includes:ZAW includes:WNTv4: Profiles and Policies, ZAK, SMSWNTv4: Profiles and Policies, ZAK, SMSWNTv5: Active Directory, IntelliMirror, Systems WNTv5: Active Directory, IntelliMirror, Systems Management Server, WBEM, MMCManagement Server, WBEM, MMC

MS Management SolutionsMS Management Solutions

Windows Management ArchitectureWindows Management Architecture(WMA)(WMA)

• Systems Management Server

Value-Add Management Solutions

Built-In Mgmt FunctionsBuilt-In Mgmt Functions• Change/Configuration Mgmt• Security Management• Storage Management

Desktop ManagerDesktop ManagerChallenges:• Multiple machine configurations

(HW/SW)• Multiple levels of user control necessary • Continuous software updates • Reduce visits to desktop

Solution:• Understand & track the environment

(SMSv2)• Control desktop configurations

(NTv4/ZAK) (NTv5)• Deliver timely software updates to

appropriate users (SMSv2)• Remotely diagnose user problems

(SMSv2)

Challenges:• Multiple machine configurations

(HW/SW)• Multiple levels of user control necessary • Continuous software updates • Reduce visits to desktop

Solution:• Understand & track the environment

(SMSv2)• Control desktop configurations

(NTv4/ZAK) (NTv5)• Deliver timely software updates to

appropriate users (SMSv2)• Remotely diagnose user problems

(SMSv2)

CustomersCustomers DescriptionDescription

Datacenter Manager Datacenter Manager

Network Manager Network Manager

Helping Desktop ManagersHelping Desktop Managers

User document management

User document management

Software installation

Software installation

User Settings Management

User Settings Management

Mirroring of user data to the network and

caching of selected networked data locally

Mirroring of user data to the network and

caching of selected networked data locally

Just-in-time software install (applications, service packs and OS upgrades) to groups of users and machines.

Just-in-time software install (applications, service packs and OS upgrades) to groups of users and machines.

Mirroring of user settings to the network and application of administrator set defaults to users' environments.

Mirroring of user settings to the network and application of administrator set defaults to users' environments.

Inte

lliM

irro

rIn

tell

iMir

ror

Remote OS installation

Remote OS installation

Operating system installation from network servers.

Operating system installation from network servers.

FeaturesFeatures FunctionalityFunctionality

NTv5 Change/Config MgmtNTv5 Change/Config Mgmt

Desktop ManagerDesktop ManagerChallenges:• Time is money - uptime is critical• Multiple points of failure• End-to-end view of network is critical

Solution:• Network protocol analysis tools for

diagnosis (NTv5/SMS) • Full view of network and status

(SMSv2)• Integrated infrastructure provides base

for end-to-end management (NTv5)• Integration with 3rd party management

solutions through Windows

Management Architecture

Challenges:• Time is money - uptime is critical• Multiple points of failure• End-to-end view of network is critical

Solution:• Network protocol analysis tools for

diagnosis (NTv5/SMS) • Full view of network and status

(SMSv2)• Integrated infrastructure provides base

for end-to-end management (NTv5)• Integration with 3rd party management

solutions through Windows

Management Architecture

CustomersCustomers DescriptionDescription

Datacenter Manager Datacenter Manager

Network Manager Network Manager

Helping Network ManagersHelping Network Managers

Desktop ManagerDesktop ManagerChallenges:• Need to guarantee server uptime• Distributed environment/centralized

control• Preservation of data is critical• Planned software updates

Solution:• Y2K Tools (SMSv2) • Server management tools

(NTv4/SMSv2)• Server health monitoring (SMSv2)• Enterprise software distribution

(SMSv2)• Partners

Challenges:• Need to guarantee server uptime• Distributed environment/centralized

control• Preservation of data is critical• Planned software updates

Solution:• Y2K Tools (SMSv2) • Server management tools

(NTv4/SMSv2)• Server health monitoring (SMSv2)• Enterprise software distribution

(SMSv2)• Partners

CustomersCustomers DescriptionDescription

Datacenter Manager Datacenter Manager

Network Manager Network Manager

Helping Data Center Helping Data Center ManagersManagers

IntellimirrorIntellimirror • Single server, single LAN• Departmental, small/medium sized environments

• Single server, single LAN• Departmental, small/medium sized environments

SolutionSolution EnvironmentEnvironment

Management: Choosing Management: Choosing SolutionsSolutions

Intellimirror+SMS Intellimirror+SMS • Multiple servers, multiple LAN, WAN environments

• Enterprise environments

• Multiple servers, multiple LAN, WAN environments

• Enterprise environments

Windows Terminal Server

Windows Terminal Server

• Workstation environments that require Intellimirror-type functionality but have not yet moved to NTv5

• Workstation environments that require Intellimirror-type functionality but have not yet moved to NTv5

Desktop Locking

Roaming User

Machine Add/Replace

Application Repair

Basic S/W Distribution

Advanced S/W Distribution

16-bit Client Support

HW and SW Inventory

Centralized Diagnostics/Troubleshooting

Software Metering

Network Tracing/Monitoring

SMS and Windows NTSMS and Windows NTNT4 NT5 SMS

2.02.0

Systems Management Systems Management Server 2.0 (Opal)Server 2.0 (Opal)

Systems Management Systems Management Delivers on Key ZAW Delivers on Key ZAW

Objectives Objectives

Provides Richer Management InformationProvides Richer Management Information

Makes SMS Easier to Install and UseMakes SMS Easier to Install and Use

Strengthens Software Distribution CapabilitiesStrengthens Software Distribution Capabilities

Gives Admins Tools to Meter Software UseGives Admins Tools to Meter Software Use

Manages Desktops in More EnvironmentsManages Desktops in More Environments

Solution: New Set-up, Admin & Client UISolution: New Set-up, Admin & Client UI Integrated set-up of SMS and SQLIntegrated set-up of SMS and SQL

Admin UI is MMC-based and task-oriented Admin UI is MMC-based and task-oriented with extensive reporting facilitieswith extensive reporting facilities

Client UI is 32-bit and non-intrusiveClient UI is 32-bit and non-intrusive

Today:Today: Installing management tools is complex and Installing management tools is complex and

requires sophisticated knowledgerequires sophisticated knowledge

Users confused and delayed during loginUsers confused and delayed during login

Makes SMS Easier to Install and UseMakes SMS Easier to Install and Use

Solution: New Inventory, NetTrace, Solution: New Inventory, NetTrace, NetMonNetMon

Hardware Inventory based on WBEMHardware Inventory based on WBEM Software Inventory now discovery-basedSoftware Inventory now discovery-based New Network Tracing Topology ToolNew Network Tracing Topology Tool New Network Monitor ExpertsNew Network Monitor Experts

Today:Today: Administrators need detailed management Administrators need detailed management

information from multiple sourcesinformation from multiple sources

Admins need easy to use network data Admins need easy to use network data

Provides Richer Management InformationProvides Richer Management Information

Solution: New Targets and SendersSolution: New Targets and Senders implements dynamic distribution to implements dynamic distribution to

Machines, Users and User GroupsMachines, Users and User Groups

uses fan-out routing to deliver softwareuses fan-out routing to deliver software

supports CD-based delivery of softwaresupports CD-based delivery of software

Today:Today: Management solutions lack dynamic, Management solutions lack dynamic,

flexible targetting for software distribution flexible targetting for software distribution

Distribution not network topology awareDistribution not network topology aware

Strengthens Software Distribution CapabilitiesStrengthens Software Distribution Capabilities

Solution: Software MeteringSolution: Software Metering New module designed to monitor app New module designed to monitor app

usage against a license limit for an usage against a license limit for an organizationorganization

Apps can be automatically shut-downApps can be automatically shut-down

Unregistered applications can be disabledUnregistered applications can be disabled

Today:Today: Management tools are needed that indicate Management tools are needed that indicate

what applications are installed and runningwhat applications are installed and running

Admins need to be able to control app useAdmins need to be able to control app use

Gives Admins Tools to Meter Software UseGives Admins Tools to Meter Software Use

Solution: Remote User and NDS SupportSolution: Remote User and NDS Support Non-intrusive Inventory agent on clientsNon-intrusive Inventory agent on clients Detection of mobile connectionsDetection of mobile connections Passing delta information during idle Passing delta information during idle

periodsperiods Support for native NDS clientsSupport for native NDS clients

Today:Today: Management solutions offer poor support Management solutions offer poor support

for remote usersfor remote users

Mixed NOS environments not well managedMixed NOS environments not well managed

Manages Desktops in More EnvironmentsManages Desktops in More Environments

Systems Management Systems Management Server 2.0Server 2.0DemonstrationDemonstration

Questions?Questions?