Microsoft Retail Management System Microsoft Retail Management System Success depends on more than store location

MicrosoftMicrosoftRetail Management SystemRetail Management System

Success depends on more than store locationSuccess depends on more than store location

AgendaAgenda

Retail Owner’s WorldRetail Owner’s World

Microsoft in Small & Medium RetailMicrosoft in Small & Medium Retail

Microsoft’s Suite for Small & Medium RetailersMicrosoft’s Suite for Small & Medium Retailers

Retail Management System Key BenefitsRetail Management System Key Benefits

Retail Management System OverviewRetail Management System Overview

Retail Management System Feature HighlightsRetail Management System Feature Highlights

Can You Relate?Can You Relate?Solving Your Pain: Our VisionSolving Your Pain: Our Vision

Pressure to changePressure to change

Need to get on topNeed to get on topof business informationof business information

Need to improveNeed to improvecustomer servicecustomer service

Need more productivityNeed more productivityfrom my employeesfrom my employees

Need more controlNeed more control

Anxiety over changingAnxiety over changing

Low costLow cost

No worry, hasslesNo worry, hassles

Doesn’t require in-houseDoesn’t require in-houseexperts to use & get valueexperts to use & get value

Less time away fromLess time away frommy businessmy business

SolutionSolution Total Cost of OwnershipTotal Cost of Ownership

EcosystemEcosystem

Software suite built for the Software suite built for the retailer designed to fully automate retailer designed to fully automate their business across all channels their business across all channels of commerce…of commerce…

……with a low TCO that provides with a low TCO that provides quick return on investment (ROI).quick return on investment (ROI).

……delivered with partners to create a full solution for the customer…delivered with partners to create a full solution for the customer…

About Our CompanyAbout Our Company

ASSURED COMPUTING ASSURED COMPUTING TECHNOLOGIESTECHNOLOGIES

Over 1,000 Customers coast to coast and Over 1,000 Customers coast to coast and beyond.beyond.

Over 10 Years in POS systems Over 10 Years in POS systems

Microsoft Certified PartnerMicrosoft Certified Partner

Microsoft in RetailMicrosoft in RetailWhat it means to youWhat it means to you

Customer CommitmentCustomer Commitment

Industry LeadershipIndustry Leadership

Product InnovationProduct Innovation



Over 65% of POS lanes run on WindowsOver 65% of POS lanes run on Windows

Broad ecosystem of local, specialized retail partners Broad ecosystem of local, specialized retail partners

Over 30,000 SMB customers worldwideOver 30,000 SMB customers worldwide

Microsoft R&D investment is highest in industryMicrosoft R&D investment is highest in industry

Top retailers use MicrosoftTop retailers use Microsoft

http://www.radioshack.com/default.asp




Outstanding customer support available 24/6Outstanding customer support available 24/6

A complete set of in-depth customer training toolsA complete set of in-depth customer training tools

Ongoing market research to address customer needsOngoing market research to address customer needs

Knowledgeable and responsive partners Knowledgeable and responsive partners




Product InnovationProduct Innovation

Product development investment up 300% since 2002Product development investment up 300% since 2002

Over 50 dedicated software engineersOver 50 dedicated software engineers

Intelligent workflows for efficient transaction processingIntelligent workflows for efficient transaction processing

Wide compatibility with POS hardware and devicesWide compatibility with POS hardware and devices

Complete solution suite for small and medium retailersComplete solution suite for small and medium retailers

Retail Management SystemStore Operations

GP, Solomon,Axapta, Navision

Retail Management SystemHeadquartersMicrosoft Office

System

A Software Suite Built for RetailersA Software Suite Built for Retailers

Store Front Store Front ApplicationsApplications

Back of Back of StoreStore

ApplicationsApplications

Small RetailerSmall Retailer Mid-size RetailerMid-size Retailer

Microsoft Retail Management SystemMicrosoft Retail Management SystemKey BenefitsKey Benefits

Streamline operationsStreamline operations

Improve profit marginsImprove profit margins

Build customer loyaltyBuild customer loyalty

Manage business, not technologyManage business, not technology

Have a life outside your businessHave a life outside your business


Streamline operationsStreamline operations

Automatically generate POs Automatically generate POs

View inventory status & best-price suppliers View inventory status & best-price suppliers

Speed checkoutsSpeed checkouts

Receive shipments & update inventory Receive shipments & update inventory

Track inventory offlineTrack inventory offline

Share reports Share reports

Connect POS data with Microsoft Office, Connect POS data with Microsoft Office, Dynamics GP, QuickBooks & moreDynamics GP, QuickBooks & more


Easily adjust pricingEasily adjust pricing

Identify best selling itemsIdentify best selling items

Track ROI from marketingTrack ROI from marketing

Eliminate card payment terminals & feesEliminate card payment terminals & fees

Increase employee productivity Increase employee productivity

Up-sell & cross-sell your customersUp-sell & cross-sell your customers

Improve profit marginsImprove profit margins


Customize receipts & price labelsCustomize receipts & price labels

Reduce out of stocksReduce out of stocks

Accept multiple tendersAccept multiple tenders

Use flexible pricing structures Use flexible pricing structures

Tailor marketing to customer preferences Tailor marketing to customer preferences

Convey a professional imageConvey a professional image

Reprint receiptsReprint receipts

Protect customers’ card informationProtect customers’ card information

Build customer loyaltyBuild customer loyalty

Manage business, not technologyManage business, not technology


Easily install & use RMSEasily install & use RMS

Train employees in minutes Train employees in minutes

Gain insight & make decisionsGain insight & make decisions

Access online helpAccess online help

Tailor POS screens Tailor POS screens

Manage different inventory typesManage different inventory types

Add new lanes or storesAdd new lanes or stores

Utilize existing PC & software investmentsUtilize existing PC & software investments


Eliminate the need to always be onsite Eliminate the need to always be onsite

Keep business data secureKeep business data secure

Track employee performance & attendance Track employee performance & attendance

Identify theft or shrinkage Identify theft or shrinkage

Have a life outside your businessHave a life outside your business

Next StepsNext Steps

Get Started Today!Get Started Today!

(Insert Partner Call to Action)(Insert Partner Call to Action)

Get a free evaluation of RMS softwareGet a free evaluation of RMS software

Plan implementation and deploymentPlan implementation and deployment

© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Control pricing, purchasing Control pricing, purchasing & inventory across stores& inventory across storesView & analyze data company View & analyze data company widewideSet and monitor policies and Set and monitor policies and procedures for every storeprocedures for every store

Process customer transactions Process customer transactions Run real-time, customizable Run real-time, customizable reportsreportsManage inventory, customers, Manage inventory, customers, pricing, vendors, purchasing & pricing, vendors, purchasing & more in storesmore in stores

Product OverviewProduct Overview

Head Office /Lead Store

Your Business

Individual Individual storesstores

Product OverviewProduct Overview

Control pricing, purchasing Control pricing, purchasing & inventory across stores& inventory across stores

View & analyze data company View & analyze data company widewide

Set and monitor policies and Set and monitor policies and procedures for every storeprocedures for every store

Process customer transactions Process customer transactions

Run real-time, customizable Run real-time, customizable reportsreports

Manage inventory, customers, Manage inventory, customers, pricing, vendors, purchasing & pricing, vendors, purchasing & more in storesmore in stores

HeadquartersHeadquarters

Individual Individual StoresStores

RMS Store OperationsRMS Store Operations RMS HeadquartersRMS Headquarters Microsoft Dynamics-GP Microsoft Dynamics-GP

RMS and GP IntegrationRMS and GP Integration

Inventory ReceiptsInventory ReceiptsSales TransactionsSales TransactionsCustomer PaymentsCustomer Payments

ReceivablesReceivablesManagementManagement

BankBankReconciliationReconciliation

Purchase OrderPurchase OrderProcessingProcessing

GeneralGeneralLedgerLedger

POS StationPOS Station

Customers,Customers,Inventory, Supplier,Inventory, Supplier,

and Sales Dataand Sales Data

Accounting Integration OptionsAccounting Integration Options

Basic Accounting IntegrationBasic Accounting Integration Advanced Accounting IntegrationAdvanced Accounting Integration

FromFromMicrosoftMicrosoft

Dynanics SLDynanics SL

Dynamics NAVDynamics NAV

Dynamics AXDynamics AX

Dynamics GPDynamics GP

Small Business AccountingSmall Business Accounting

From 3From 3rdrd

PartiesPartiesDynamics GP, SL, AX, NAV: Dynamics GP, SL, AX, NAV: Accounting LinkerAccounting Linker from GNS from GNS

Dynamics GP, SL, AX, NAV: Dynamics GP, SL, AX, NAV: Get LinkedGet Linked from Teknor from Teknor

Dynamics GP: Dynamics GP: RMS RMS ConnectProConnectPro from Professional from Professional AdvantageAdvantage

Dynamics GP: Dynamics GP: EasyTrac EasyTrac WMSWMS from ADC Technologies from ADC Technologies

Dynamics AX: Dynamics AX: Retail Chain Retail Chain ManagerManager from Columbus IT from Columbus IT

Dynamics NAV: Dynamics NAV: POSLinkPOSLink from Elypsis Inc.from Elypsis Inc.

Dynamics NAV: Dynamics NAV: RMSyncRMSync from from Davidson-RichardsDavidson-Richards

Over 30,000 SMB CustomersOver 30,000 SMB Customers

http://www.grandcanyon.org/

Case StudiesCase StudiesVerticalsVerticals

Specialty Apparel - Janie's Indian River BazaarSpecialty Apparel - Janie's Indian River Bazaar

Beer/Wine/Liquor - West Side LiquorBeer/Wine/Liquor - West Side Liquor

Large chain implementationsLarge chain implementations

Large single store implementationLarge single store implementation

Grand Canyon AssociationGrand Canyon Association

Sporting Goods - Cadence 120 Bicycle WorksSporting Goods - Cadence 120 Bicycle Works

Jewelry/Gift – Kaufmann de SuisseJewelry/Gift – Kaufmann de Suisse

KuhlmanKuhlman

The Moderne Ltd. The Moderne Ltd.

Dynamics GP IntegrationDynamics GP Integration

AvilaAvila

Eastern National (largest RMS customer)Eastern National (largest RMS customer)

Located in AlabamaLocated in Alabama

Full-inventory bicycle store Full-inventory bicycle store with 3,500+ items & special orderswith 3,500+ items & special orders

Needed to speed orders Needed to speed orders & store processes& store processes

Case Study – Cadence 120 Bicycle WorksCase Study – Cadence 120 Bicycle Works

Customer ProfileCustomer Profile

Faster purchasing saves Faster purchasing saves 4 hours a week4 hours a week

Customized serial number tracking Customized serial number tracking tells what is assembledtells what is assembled

Vendors more easily managedVendors more easily managed

Faster and easier repair checkoutFaster and easier repair checkout

Exportable dataExportable data

ResultsResults

““Finally, we manage every item, warranty, and repair in one Finally, we manage every item, warranty, and repair in one cohesive system. Each item has its own SKU, and we track cohesive system. Each item has its own SKU, and we track serialized items from receiving through assembly and sale."serialized items from receiving through assembly and sale."

Jon Jeffress, Co-owner, Cadence 120 Bicycle WorksJon Jeffress, Co-owner, Cadence 120 Bicycle Works

Needed serial number tracking Needed serial number tracking from receiving through assemblyfrom receiving through assembly

Located in FloridaLocated in Florida

4,000+ high-fashion women's apparel, 4,000+ high-fashion women's apparel, jewelry & accessory itemsjewelry & accessory items

Needed to better manage special Needed to better manage special orders, notes, stock levels & orders, notes, stock levels & reminders reminders

Case Study – Janie's Indian River BazaarCase Study – Janie's Indian River Bazaar


Revenues up 25 percentRevenues up 25 percent

Receiving time cut 75 percentReceiving time cut 75 percent

Stock turns two to three times fasterStock turns two to three times faster

All handwritten notes in one databaseAll handwritten notes in one database

Reports used to target marketingReports used to target marketing

Unproductive vendors trimmedUnproductive vendors trimmed

More time for customersMore time for customers

ResultsResults

"Microsoft Retail Management System was "Microsoft Retail Management System was the best business decision I could have made."the best business decision I could have made."

Janie Panasis, Owner, Janie's Indian River BazaarJanie Panasis, Owner, Janie's Indian River Bazaar

Family-owned business in MinnesotaFamily-owned business in Minnesota

Seven outlets offering wines, liquors, Seven outlets offering wines, liquors, beers, and party suppliesbeers, and party supplies

Annual growth for over 25 yearsAnnual growth for over 25 years

Case Study – West Side LiquorCase Study – West Side Liquor


74 hrs / month saved on keg registration74 hrs / month saved on keg registration

Quicker transactionsQuicker transactions

Greater flexibility in pricing and orderingGreater flexibility in pricing and ordering

Reports show items to push or orderReports show items to push or order

Inventory easily tracked and adjustedInventory easily tracked and adjusted

ResultsResults

““Twenty-four months ago, we didn't even scan bar codes. Twenty-four months ago, we didn't even scan bar codes. Today, we're experiencing unprecedented growth with few Today, we're experiencing unprecedented growth with few administrative headaches."administrative headaches."

Robert I. Feuling, Owner, Westside LiquorRobert I. Feuling, Owner, Westside Liquor

Needed flexibility for individual stores Needed flexibility for individual stores

with central controlwith central controlDouble-digit sales growth for lastDouble-digit sales growth for lasttwo yearstwo years

Family-owned business in Quebec, Family-owned business in Quebec, New York and FloridaNew York and Florida

Sell custom-designed high-end Sell custom-designed high-end jewelry and watchesjewelry and watches

Needed to reduce duplicate work flowsNeeded to reduce duplicate work flows

Case Study – Kaufmann de SuisseCase Study – Kaufmann de Suisse


Ambience is more conducive Ambience is more conducive to buyingto buying

Less clerical work means more sellingLess clerical work means more selling

Information is typed once for all needsInformation is typed once for all needs

More control over inventoryMore control over inventory

Knowing sales trends guides decisionsKnowing sales trends guides decisions

ResultsResults

Needed to analyze sales dataNeeded to analyze sales data

and focus marketingand focus marketing

"If you don't embrace the future, you're clinging to the past. "If you don't embrace the future, you're clinging to the past. Your customers see all these advantages when they shop Your customers see all these advantages when they shop other stores. Wouldn't you want to offer them too?"other stores. Wouldn't you want to offer them too?"

Moneca Kaufmann, General Manager, Kaufmann de Suisse/MontrealMoneca Kaufmann, General Manager, Kaufmann de Suisse/Montreal

11 thriving small-footprint 11 thriving small-footprint airport stores and kiosksairport stores and kiosks

Needed faster checkout linesNeeded faster checkout lines

Needed to reduce paperwork Needed to reduce paperwork

and improve reportingand improve reporting

Case Study – AvilaCase Study – Avila


Card purchases approved in secondsCard purchases approved in seconds

Buying budgets finished fasterBuying budgets finished faster

Inventory reduced 35 percentInventory reduced 35 percent

Chain-wide stock entered onceChain-wide stock entered once

Receiving time cut & security improvedReceiving time cut & security improved

Real-time reports at headquartersReal-time reports at headquarters

ResultsResults

Needed detailed sales info for airportsNeeded detailed sales info for airports

"Last year Microsoft RMS and Small Business Manager "Last year Microsoft RMS and Small Business Manager gave us our tightest agreement ever between book gave us our tightest agreement ever between book and physical inventory."and physical inventory."

Kathleen Avila, Managing Member, Avila RetailKathleen Avila, Managing Member, Avila Retail

Case Study – Eastern NationalCase Study – Eastern National

227 not-for-profit stores throughout 227 not-for-profit stores throughout National Parks and historical sites National Parks and historical sites such as Lincoln Memorial & Ford Theatersuch as Lincoln Memorial & Ford Theater

Sell books, memorabilia, glasswareSell books, memorabilia, glassware


Largest stores using RMS Largest stores using RMS account for 80% of $30 million in sales account for 80% of $30 million in sales

Better sales & cash management Better sales & cash management reduce problems reduce problems

Inventory-level reports Inventory-level reports aid purchasing decisions aid purchasing decisions

ResultsResults

““Now we have more timely and accurate inventory Now we have more timely and accurate inventory and sales reports” and sales reports”

Hank Schmoyer, IT Manager, Eastern NationalHank Schmoyer, IT Manager, Eastern National

Needed more timely reports, Needed more timely reports, better inventory control & replenishmentbetter inventory control & replenishment

One of Ireland's largest clothing storesOne of Ireland's largest clothing stores

In business 80+ yearsIn business 80+ years

Needed a flexible POS and retail Needed a flexible POS and retail management systemmanagement system

Case Study – The Moderne Ltd.Case Study – The Moderne Ltd.


Cash flow increased and stock reducedCash flow increased and stock reduced

Customer preferences trackedCustomer preferences tracked

Upsells suggested at checkoutUpsells suggested at checkout

Items quickly locatedItems quickly located

Inventories easily tracked and adjustedInventories easily tracked and adjusted

ResultsResults

"When we saw how Store Operations connected and talked to "When we saw how Store Operations connected and talked to everything, we got new ideas that went far beyond our initial plans. everything, we got new ideas that went far beyond our initial plans. Things we thought only the big boys could do started looking possible. Things we thought only the big boys could do started looking possible. Now we've done them."Now we've done them."

Ross O’Dowling, Owner, The Moderne Ltd.Ross O’Dowling, Owner, The Moderne Ltd.

Needed to reduce stockroom spaceNeeded to reduce stockroom spaceStock and transaction data Stock and transaction data

accessed remotelyaccessed remotelyWanted to do online salesWanted to do online sales

6 stores part of National Park Service6 stores part of National Park Service

Sell 800,000 gift & souvenir itemsSell 800,000 gift & souvenir itemswith 300,000+ transactionswith 300,000+ transactionsand $20 million annual revenueand $20 million annual revenue

Needed clear data paths and audit trailsNeeded clear data paths and audit trailsbetween stores and warehousebetween stores and warehouse

Case Study – Grand Canyon AssociationCase Study – Grand Canyon Association


Saved $40,000 in technology costsSaved $40,000 in technology costs

Increased profits 52%Increased profits 52%

Expenses cut with tighter stock levelsExpenses cut with tighter stock levels

Fulfillment speed increased Fulfillment speed increased with automated orderswith automated orders

System flexibility meets needsSystem flexibility meets needs

Integration with Great Plains provides Integration with Great Plains provides complete business solutioncomplete business solution

ResultsResults

““The new system has helped us improve inventory management The new system has helped us improve inventory management and reduced overall inventory levels while maintaining required stock and reduced overall inventory levels while maintaining required stock levels at the stores. That change translates into cash in the bank, levels at the stores. That change translates into cash in the bank, especially during slower winter periods."especially during slower winter periods."

Brad Wallis, Executive Director, Grand Canyon AssociationBrad Wallis, Executive Director, Grand Canyon Association

http://www.grandcanyon.org/

Case Study - KuhlmanCase Study - Kuhlman

Over 70 stores in 18 statesOver 70 stores in 18 states

Sell modern clothing & accessoriesSell modern clothing & accessories


Executives make better decisions Executives make better decisions using real-time, customized reportsusing real-time, customized reports

More cash realized from More cash realized from "charge-and-send" sales"charge-and-send" sales& global customer base& global customer base

Complex reconciliations done in minutesComplex reconciliations done in minutes

End-of-day closing takes "zero" timeEnd-of-day closing takes "zero" time

ResultsResults

““I expect the Microsoft solution will pay for itself in I expect the Microsoft solution will pay for itself in the first year. Just the staff hours it saves will do that”the first year. Just the staff hours it saves will do that”

Scott Kuhlman, CEO, Kuhlman Co.Scott Kuhlman, CEO, Kuhlman Co.

Needed to roll up inventory Needed to roll up inventory and financial information regionally and financial information regionally and nationally and nationally

Detailed Installation SlideDetailed Installation Slide

RMS Store OperationsRMS Store Operations RMS: HQRMS: HQ

Operating Operating SystemSystem

Windows 2000, Windows Windows 2000, Windows XP or Windows Server XP or Windows Server 20032003

Windows 2000, Windows Windows 2000, Windows XP or Windows Server XP or Windows Server 20032003

PC PC Pentium III or greaterPentium III or greater

Pentium IV Pentium IV RecommendedRecommended

Pentium III or greaterPentium III or greater

Pentium IV Pentium IV RecommendedRecommended

RAMRAM64MB Minimum64MB Minimum

128MB Recommended128MB Recommended

128MB Minimum128MB Minimum

256MB Recommended256MB Recommended

Hard Disk Hard Disk SpaceSpace 50MB Available50MB Available 60MB Available60MB Available

CD ROM DriveCD ROM Drive YesYes YesYes

VGAVGAPOS: 800x600 POS: 800x600

Manager: 1024x768 or Manager: 1024x768 or higherhigher

1024x768 or higher1024x768 or higher

Note: Note: MSDE included on both products. SQL sold separately. SQL recommended for RMS: MSDE included on both products. SQL sold separately. SQL recommended for RMS: HQ installations. HQ installations.

System RequirementsSystem Requirements

ASSURED COMPUTING ASSURED COMPUTING TECHNOLGIES, IncTECHNOLGIES, Inc

(877) 627-0636 (877) 627-0636

Your Partner in POSYour Partner in POS

Move ahead today and grow!Move ahead today and grow!

MicrosoftMicrosoftRetail Management SystemRetail Management System

Success depends on more than store locationSuccess depends on more than store location

Documents

Microsoft Retail Management System Microsoft Retail Management System Success depends on more than store location