Microsoft Readiness Framework

UIO/IFI, Geir Amsjø

2Nov 1, 2001 MRF

Overview of Enterprise Services Frameworks

TechnologyTechnology BusinessBusinessTechnologyTechnology BusinessBusiness

OngoingOngoing

ProjectProject

OngoingOngoing

ProjectProjectMicrosoftMicrosoftReadinessReadinessFrameworkFramework

MicrosoftMicrosoftSolutionsSolutions

FrameworkFramework

Microsoft Microsoft Operations Operations FrameworkFramework

Business/IT Business/IT Plans AlignedPlans Aligned

Service LevelService LevelDeliveredDelivered

ReleaseReleaseReadyReady

OrganizationOrganizationReadyReady

3Nov 1, 2001 MRF

Overview of Enterprise Services Frameworks

! Each of the three Enterprise Services frameworks is targeted at different, but integral phases in the life cycle of providing world-class information technology to the enterprise

4Nov 1, 2001 MRF

The Goals of ESF and MRF

! Drive process improvements

! Higher software quality

! Lower development and maintenance costs

! Shorter time to market

! Increased predictability and controllability of software products and processes

5Nov 1, 2001 MRF

Key Concepts of Readiness

! In the context of Microsoft Readiness Framework, readiness means the state achieved by either an individual or an organization as a result of activities geared toward “getting ready for” new technology, including “getting ready to” plan, build, manage or operate that technology.

! Organizational readiness

! Individual readiness (knowledge/skills)

6Nov 1, 2001 MRF

Organizational Readiness

! Leadership

! Culture

! Process

! Skills

! Hardware

! Software

7Nov 1, 2001 MRF

Principles of MRF

! Business/IT/organizational alignment

! Iterative life cycle with a commitment to continuous process improvement

! Planning (readiness must be considered early in project planning)

! Best Practices

! Measurements

8Nov 1, 2001 MRF

Principles of MRF (more)

! Customer focus

! Management commitment/ executive sponsorship

! Managing change (crucial to the success)

9Nov 1, 2001 MRF

MRF Process Model

What you want

What you have

Are you done?

How to get there

Capabilities &Competency

Map

OrganizationReady

ReadinessReview

GapAnalysis

Plan

AssessChange

Evaluate

Starting State:Business/IT

Plans Aligned

What you want

What you have

Are you done?

How to get there

Capabilities &Competencies

Map

OrganizationReady

ReadinessReview

GapAnalysis

Plan

AssessChange

Evaluate

Starting State:Business/IT

Plans Aligned

10Nov 1, 2001 MRF

MRF Process Model

! 4 integrated Phases and 4 Milestones

! Covers both organizational and individual activities

! Continuos improvements through iterative life cycle improvements spirals

11Nov 1, 2001 MRF

Current Employee Behaviors

Future Employee Behaviors

"Communications"Education & Training"Roles & Responsibilities"Skill/Knowledge Transfer"Rewards & Recognition

MRF Process Model (changing)

Closing the gap between current and future state

12Nov 1, 2001 MRF

MRF Team Model

BusinessManagement

IT Management

OrganizationalAssessor

BusinessManagement

IT Management

OrganizationalAssessor

CommunicationCommunication

IndividualAssessorIndividualAssessor

ProgramManagement

of ChangeProgram

Managementof Change

TrainingManagement

TrainingManagement

ContentLogistics

ManagementContent

LogisticsManagement

ExecutiveSponsor

ExecutiveSponsor

13Nov 1, 2001 MRF

Quality Goals of an Effective Team

! Never lose sight of the goal (successful technology adoption).

! Focus attention on both external and internal customer satisfaction.

! Emphasize process improvement as part of everyone’s job

! Strive for individual readiness.

! Strive for organizational readiness

14Nov 1, 2001 MRF

MRF Team Model, Executive Sponsor

! Sponsor and advocate for change

! Commitment and support and communication to the organization

! Ensure that the resources appropriate to supporting the process/project are involved

! Evangelize the vision and common goals throughout the organization

15Nov 1, 2001 MRF

MRF Team Model, Business Management

! Act as the product manager for the project and process

! Define the mission, objectives and needs

! Align business goals, IT goals and organizational competencies

16Nov 1, 2001 MRF

MRF Team Model, IT Management

! Identify the appropriate actions to be taken and secure agreement from business management

! Set overall IT priorities and act as a change management

17Nov 1, 2001 MRF

MRF Team Model, Organizational assessor

! Create gap analysis

! Verify and document the requirements that have been met and those that have not

18Nov 1, 2001 MRF

MRF Team Model, Individual assessor

! For individual assessment

! create gap analysis

19Nov 1, 2001 MRF

MRF Team Model, Program Management of Change

! Deliver the project on time, within budget and to specification

! Identify the risks in the project and mange them through contingency planning

! Monitor the progress of the project toward the goal

20Nov 1, 2001 MRF

MRF Team Model, Training Management

! Review the results of the individual assessments to determine appropriate learning plans

! Manage training events for the learners

! Monitor individual development plans as appropriate

21Nov 1, 2001 MRF

MRF Content logistics management

! Act as a team advocate to the development teams

! Plan an mange the logistics of the change plans that are deployed within the organization