04-04-2016

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Job Satisfaction, Measuring JobSatisfaction

Job satisfaction– A positive feeling about a job resulting

from an evaluation of itscharacteristics

Measuring Job Satisfaction• Single Global Rating Method

– Response to one question– Remarkably accurate

• Summation Score Method– Identifies key elements in the job and asks for

specific feeling about them

What Causes Job Satisfaction?

• The Work Itself – the strongestcorrelation with overall satisfaction

• Pay – not correlated after individualreaches a level of comfortable living

– Advancement

– Supervision

– Coworkers

The Impact of satisfied &dissatisfied employees

Exit Voice

Neglect LoyaltyPass

ive

to A

ctiv

ePa

ssiv

e to

Act

ive

Destructive to ConstructiveDestructive to Constructive

The Benefits of Satisfaction

• Better job and organizational performance• Greater levels of customer satisfaction• Generally lower absenteeism and turnover