Microsoft Office 365 Service Module User Guide ?· Microsoft® Office 365™ Service Module User ...…

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Microsoft Office 365 Service Module User Guide

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Table of Contents

Introduction ....................................................................................................................................................................... 3

Technical Support ............................................................................................................................................................... 3

Prerequisites ...................................................................................................................................................................... 3

1. Windows Azure Active Directory Module for Windows PowerShell .................................................................... 3

2. Connecting to Exchange ....................................................................................................................................... 3

3. SharePoint Management Shell ............................................................................................................................. 4

Installation .......................................................................................................................................................................... 5

Configuration...................................................................................................................................................................... 5

Multi-Site Overview ............................................................................................................................................................ 6

Domains Page ..................................................................................................................................................................... 7

Subscriptions ...................................................................................................................................................................... 8

SKUs ................................................................................................................................................................................... 8

Domain Details Page .......................................................................................................................................................... 9

Mailboxes ........................................................................................................................................................................... 9

Mailbox Details ................................................................................................................................................................. 10

Users ................................................................................................................................................................................ 10

User Details ...................................................................................................................................................................... 11

Polling Frequency ............................................................................................................................................................. 11

Appendix: ......................................................................................................................................................................... 12

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Introduction

This document provides instructions for using the Office 365 Service Module in AVG Managed Workplace. This document assumes that you are familiar with Managed Workplace and its functions, and is limited to the Office 365 Service Module. There will also be no instructions for Office365.com.

For more information about using Managed Workplace, see the Managed Workplace 2013 R1 FP3 User Guide, available on the partner portal.

Technical Support

Support hours and contact information is posted on our contact page: http://www.managedworkplace.com/contact

Prerequisites

For the Office 365 Service Module to communicate properly with Office 365 Online, Onsite Manager must be configured with the following packages from Microsoft.

1. Windows Azure Active Directory Module for Windows PowerShell

Connecting to Windows Azure Active Directory gives access to user, domain, and subscription management. Follow the steps in the following link to set up single sign-on for Windows Azure AD. http://technet.microsoft.com/en-us/library/jj151815.aspx The page provides installation and configuration information for the following modules:

Microsoft Online Services Sign-In Assistant for IT Professionals Windows Azure Active Directory Module for Windows PowerShell (32-bit version) OR Windows Azure Active Directory Module for Windows PowerShell (64-bit version)

2. Connecting to Exchange

Exchange Online is the portion of Office 365 which manages mail and distribution groups. Click this link http://technet.microsoft.com/en-us/library/jj984289(v=exchg.150).aspx to learn how to create a connection to Exchange Online. This link also details which versions of are compatible with and which versions require Windows Management Framework.

Compatible with Windows Management Framework 4.0:

Windows 8 or Windows 8.1 Windows Server 2012 or Windows Server 2012 R2

Requiring Windows Management Framework 4.0:

Windows 7 Service Pack 1 (SP1)* Windows Server 2008 R2 SP1*

The download page for WMF has more details about which versions of Windows are supported.

Exchange cmdlets are not actually installed or downloaded; they are run through a session with the remote Exchange server.

http://www.managedworkplace.com/contacthttp://technet.microsoft.com/en-us/library/jj151815.aspxhttp://technet.microsoft.com/en-us/library/jj151815.aspxhttp://go.microsoft.com/fwlink/?LinkId=286152http://go.microsoft.com/fwlink/p/?linkid=236298http://go.microsoft.com/fwlink/p/?linkid=236297http://technet.microsoft.com/en-us/library/jj984289(v=exchg.150).aspxhttp://go.microsoft.com/fwlink/p/?LinkId=391344

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3. SharePoint Management Shell

SharePoint Online manages all external and internal facing sites created in Office 365. To access SharePoint Online, you must download and install the SharePoint Management Shell. http://www.microsoft.com/en-us/download/details.aspx?id=35588

Note: Office 365 SharePoint will not work on an Onsite Manager running on a 32bit version of Windows.

Please see the Appendix to see which Office 365 Subscriptions are compatible with SharePoint Admin Center.

http://www.microsoft.com/en-us/download/details.aspx?id=35588http://www.microsoft.com/en-us/download/details.aspx?id=35588

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Installation

Install the Office 365 Service Module as you would any other Service Module. Once it is installed, apply the Office 365 Policy Module to the Onsite Manager you wish to use for monitoring Office 365.

Configuration

At the site-level configuration, open the Configuration page. This is where you will enter the relevant Office 365 account information for each site.

Figure 1.Service Module Configuration

Because each site manages a separate Office 365 subscription, clear all three Inherit From Parent checkboxes.

In the Credentials section, enter the email address and password of the user account with full administrative access to the Office 365 subscription.

The Notifications section configures when alerts are created. The first number is the number of days until subscription expiry to create an alert. The default is 15, which means that alerts will be created 15 days before the Office 365 subscription expires. The second notifications field is the mailbox limit warning. If a mailbox approaches the specified percentage of its allocated space, an alert is generated. The default value is 80%.

The third section is the SharePoint configuration. Here, enter the URL of your subscriptions SharePoint Admin Center, using the format http://[yourdomain]-admin.sharepoint.com. Not all Office 365 subscriptions have SharePoint Admin Center capabilities. Please see the appendix for more details.

http://[yourdomain]-admin.sharepoint.com/

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Multi-Site Overview

The Multi-Site Overview page lists all the Onsite Managers with the Office 365 Service Module installed. You can click on a site name to go see the details of that Office 365 account. The Search Health grid lists all Office 365 services and their current status. Note that grid lists all Office 365 services, including those that have not been subscribed to.

Note: The Office 365 Service Health status shown in the service module is pulled from the Office 365 Service Health RSS feed, which may not align with the services status displayed in the Office 365 Administrator Console. For example, the RSS feed status may be Extended Recovery, whereas the Administrator Console may show Restoring Service. In this case, there are two different statuses for the recovery of the service. This occurs because the RSS feed has more granular reporting than the Administrator Console. For more information, see the Health Status descriptions in http://office.microsoft.com/en-ca/office365-suite-help/view-the-status-of-your-services-HA102817837.aspx.

Figure 2.Multi-Site Overview

http://office.microsoft.com/en-ca/office365-suite-help/view-the-status-of-your-services-HA102817837.aspxhttp://office.microsoft.com/en-ca/office365-suite-help/view-the-status-of-your-services-HA102817837.aspx

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Domains Page

The first page you see when you click on a site is the Domains page. This is an overview of the Office 365 subscription for this site. From here, you can click any of the links to see a more detailed view of each element (domain, mailboxes, users, etc). For example, clicking on Total Mailboxes will bring you to page listing all mailboxes in this Office 365 Subscription across all domains. An unverified domain is one thats been added to Office 365, but the process either failed or did not complete.

Figure 3.Domains

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Subscriptions

The Subscriptions Page shows all the Office 365 services that have been provisioned on this account.

Figure 4.Subscriptions

SKUs

The SKU Page shows which Office 365 SKU has been purchased and the remaining number of licences available on that SKU.

Figure 5.SKUs

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Domain Details Page

When you click on a domain, you will see the details for that domain. When you click any of the links on this page, you will be taken to a page that only shows information (mailboxes, users) for this specific domain.

Figure 6.Domain Details

Mailboxes

The Mailboxes Page is context sensitive. It displays a list of mailboxes depending on the link used to arrive to this page. For example, if from the Domain Details page you click on Deleted Mailboxes, this page will only show the mailboxes for that specific domain that have been deleted. The primary domain of an Office 365 will have a Discovery Search Mailbox shown here. This is a system mailbox and not accessed by any users. You can click each mailbox to see a more detailed view of that mailbox.

Figure 7.Mailboxes

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Mailbox Details

The Mailbox Details Page shows the details of a selected mailbox. The Group Memberships grid lists all the mailing groups that this mailbox belongs to.

Figure 8.Mailbox Details

Users

The Users Page lists all the users that have been licenced on this Office 365 SKU. You can click on the user email to see a detailed view of that users profile. The Reset User Password link resets the users password to one generated by Office 365.

Figure 9.Users

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User Details

This page provides an in-depth look at a users profile. The Service Details grid lists all the Services that have been provisioned for this particular user, and the status of the provision and service health. The View Mailbox link in the Exchange Details section opens the Mailbox Details page.

Figure 10.User Details

Polling Frequency

The Office 365 Service Module polls data from multiple sources at different intervals. Here is a breakdown of how frequency each piece of data is polled:

Weekly o Company Data o Subscription Data o Users and their provisioning statuses

Daily o Mailboxes o Mail usage statistics o Mailbox distribution groups and memberships

Every 4 Hours o Account SKU o Domain o Sharepoint

Every 15 Minutes o Health of Office365 services

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Appendix:

SharePoint feature availability across Office 365 plans

Exchange feature availability across Office 365 plans

Office 365 feature availability across Office 365 plans

List of Service Plan SKUs

Exchange Online cmdlets

Azure Active Directory cmdlets

SharePoint Online cmdlets

http://technet.microsoft.com/en-us/library/sharepoint-online-service-description.aspx#bkmk_tableo365http://technet.microsoft.com/en-us/library/exchange-online-service-description.aspxhttp://technet.microsoft.com/en-us/library/office-365-platform-service-description.aspxhttp://blogs.technet.com/b/treycarlee/archive/2013/11/01/list-of-powershell-licensing-sku-s-for-office-365.aspxhttp://technet.microsoft.com/en-us/library/jj200780(v=exchg.150).aspxhttp://technet.microsoft.com/en-us/library/jj151815.aspxhttp://technet.microsoft.com/en-us/library/fp161364(v=office.15).aspx

IntroductionTechnical SupportPrerequisites1.1. Windows Azure Active Directory Module for Windows PowerShell2. Connecting to Exchange1.3. SharePoint Management Shell

InstallationConfigurationMulti-Site OverviewDomains PageSubscriptionsSKUsDomain Details PageMailboxesMailbox DetailsUsersUser DetailsPolling FrequencyAppendix:

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