MICROSOFT DYNAMICS NAV SERVICES & SOLUTIONS · 2016-01-21 · MICROSOFT DYNAMICS NAV SERVICES & SOLUTIONS 10 DYNAMICS NAV DEVELOPERS Our developers work on the technical elements

MICROSOFT DYNAMICS NAV SERVICES & SOLUTIONS


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CONSULTANCY & ADVICETalon’s consultancy service provides advice and assistance in all

aspects of Dynamics NAV.

You may be getting started and looking for a new system, have outgrown your

existing software or feel your current implementation or support service could

be improved. Whatever stage you are at in considering Dynamics NAV, our

consultants will work with you to understand your requirements, review your

current processes and systems and offer solutions that will benefit your business

and help you get the most out of Dynamics NAV.

Our expertise lies not just in the software features but in making sure a solution

is a good fit for your business and can map to your specific requirements.

Our aim is always to take time and cost out of your business processes, improve

your operational efficiencies and support your development.

All our consultants are highly qualified with in-depth Dynamics NAV experience

and industry knowledge including extensive experience in food services,

manufacturing and logistics/supply chain. They come from both technical and

accounting backgrounds and their experience encompasses every version

of the software.


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OUR SERVICESFormed in 1990, Talon is one of the UK’s most experienced

Dynamics NAV partners offering expert assistance in all areas

of Dynamics NAV. As an IT solutions company Talon has a

wide skills base with expertise in infrastructure, Office 365,

SharePoint, Microsoft Dynamics CRM and .NET and web

development. This means we can support an implementation

from start to finish, integrate Dynamics NAV with other

applications or work knowledgeably with your IT team or

partners.

CONSULTANCY

Advice and consultancy to grow your business, backed by 25 years’ experience

in financial software.

IMPLEMENTATION

Full end-to-end service from requirements gathering to deployment and

ongoing support.

UPGRADES

Upgrade any previous version to the current version and gain a much more user

friendly application with added functionality.

DEVELOPMENT

Extend and customise Dynamics NAV to address your specific needs and work

with your business processes.


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SUPPORT

Comprehensive, flexible support packages for Dynamics NAV implementations

of all sizes.

REPORT WRITING

Improve decision making with our report writing and analysis services.

INTEGRATION

Integrate with Microsoft applications including SharePoint, Dynamics CRM and

Office 365 plus other third-party solutions.

TRAINING

On-site or at our premises, gain the knowledge to maximise your investment in

Dynamics NAV.

PROJECT MANAGEMENT

Using international methodologies like Microsoft’s Sure Step and PRINCE2.


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COMPLEMENTARYMICROSOFT APPLICATIONSDynamics NAV easily integrates with other business applications

in the Microsoft platform.

SHAREPOINT

Enhance Dynamics NAV with the collaboration and connectivity tools

SharePoint offers.

OFFICE 365

Dynamics NAV provides a direct connection with Office 365, allowing you to drill

down, share and collaborate with your peers.

DYNAMICS CRM

Synchronise important customer account, product, sales order and invoice

information with Microsoft’s CRM solution.

POWER BI

Get more insight from Dynamics NAV - find and visualise data, share discoveries

and collaborate in intuitive new ways.


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ADD-ON SOLUTIONSAlongside our Dynamics NAV services Talon offer expertise in

an extensive range of add-on solutions and applications that

complement and enhance Dynamics NAV functionality.

SPINDLE PROFESSIONAL

Award-winning document management software that provides a quick return on

investment by allowing you to send customer accounts documents by email.

CONTINIA DOCUMENT CAPTURE

Completely integrated into Dynamics NAV, Document Capture automatically

takes data from a scanned document or pdf and puts it straight into the correct

fields in Dynamics NAV.

JET REPORTS

Empowers users to get the data they need, when they need it, in the format that

works best for them through a suite of BI and reporting solutions.

WISEFISH

ERP software designed and developed solely for primary and value-added

seafood processors, distributors, traders, and fishing operations.

ON DYNAMICS

Talon’s add-on applications, which leverage many years of industry experience,

to provide functionality that addresses everyday operational issues.

• Food Service - A fully integrated, business-wide solution for food

service companies.

• Finance Return - A web-based app that allows users in remote offices enter

cashbook transactions in Dynamics NAV.


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HOW WE ENGAGETalon’s implementation and upgrade methodology strives to

create a balance between best practices in project management

with a flexible and common sense process that can be adapted

to implementations of various sizes and complexities.

Evolved over many years, it takes inputs from internationally

recognised methods like Microsoft’s Sure Step implementation

methodology for Dynamics projects and PRINCE2.

SCOPE DEFINITION

Clearly establish goals, timescales and budgets.

ANALYSIS & DESIGN

Perform the detailed analysis and system design tasks.

DEVELOPMENT

Develop and then test software elements including new functionality.

DEPLOYMENT

Roll out the new infrastructure environment, deploy the new software and

train users.

LIVE OPERATION

Use the new infrastructure and software in the live environment.

Throughout the project duration a dedicated project manager is assigned

to ensure informative communication with the customer and that the project

remains on time and on budget.


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OUR EXPERIENCEDynamics NAV is a highly functional product and requires

knowledge and experience to get the most from your investment.

Talon’s experience can be summarised as follows:

• Specialised in finance and ERP solutions for 25 years

• A Microsoft certified partner who has worked with Dynamics NAV since 2001

• Carried out in excess of 70 Dynamics NAV implementations from the

straight-forward to complex stock ordering, manufacturing and logistics

• Implemented every version of Dynamics NAV from Financials version v1.10

to the current version

• Upgraded every version of Dynamics NAV from version 2.0 to NAV 2013

• Worked with a wide range of industries including manufacturing, distribution,

professional services, food services and not-for-profit

Overtime the projects we have undertaken have gradually increased in size,

ensuring that our capabilities are soundly based on experience.


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DYNAMICS NAV PROJECT MANAGERS

The project manager’s role is to ensure the project is delivered on time and to

budget with a smooth implementation that achieves the customer’s objectives

to their satisfaction. With a detailed knowledge of both Dynamics NAV and our

project management methodology, they will successfully drive the project from

start to finish.

As the main point of contact for the customer they will ensure, through clear

communication and the delivery of key project documentation, that the customer

is kept fully up-to-date with the project activities and schedule.

They are responsible for managing all aspects of the development and

implementation of the project including status reports, issue tracking, change

control, risk management and budgets.

OUR TEAMTalon has a dedicated team of highly experienced project

managers, consultants and developers who collectively have

more than 60 years’ experience implementing, developing and

supporting Dynamics NAV for our customers.


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DYNAMICS NAV DEVELOPERS

Our developers work on the technical elements of a project. Their role is

to review the project requirements, decide on an overall approach and then

develop the application solution within the Dynamics NAV and SQL Server

environment.

Working in collaboration with the project manager and consultants, they are

responsible for designing, coding and testing the solution and then ensuring it is

ready for deployment.

They also work closely with our infrastructure team to make sure the right

environment for development and testing are set up and maintained.

With years of experience between them our developers bring to your project,

not just technical ability, but creativity and design skills that lead to innovative

solutions to issues of all sizes and complexity.

DYNAMICS NAV CONSULTANTS

A consultant works with our customers to gather requirements, understand

business processes and suggests solutions and improvements.

A key member of the implementation team they work closely with the project

manager and development team and are involved in all aspects of implementing

the solution through the entire project life cycle to go-live and on-going support.

All our consultants are Microsoft certified specialists. All have many years’

experience implementing, developing and supporting Dynamics NAV. Alongside

their experience working with Dynamics NAV our consultants have skills in

accounting and finance, manufacturing, logistics, end-user training, SQL

Reporting Services, Jet Reports and our other third party solutions.


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SUPPORTDynamics NAV is a business critical application and needs high

quality support from a source you can trust.

As a certified Microsoft partner for Dynamics NAV since 2001, Talon’s support

team has a wide-ranging set of competencies and experience which allow

them to tackle issues of all types and sizes. With infrastructure, application and

accounting skills, we can provide a more extensive support service than just

Dynamics NAV expertise alone.

We not only support our own implementations, but work with customers who felt

their previous partner was not delivering the support they required.

We offer comprehensive, flexible and cost-effective support packages for

implementations of all sizes and complexity. Support is available for both on-

premise and cloud-based installations.

A dedicated helpdesk and a Dynamics CRM case management system ensures

that all issues are logged and our SLAs are met. Our helpdesk manager makes

sure that support issues are being resolved satisfactorily. Issues are resolved

through telephone, remote and on-site support. Our helpdesk can be contacted

at 0345 034 9600 and [email protected].

Additionally each customer is assigned a designated account manager who will

be in regular contact. Your account manager is there to assist you to get the

most from your NAV implementation as well as your other technology.


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TALON BUSINESS SOLUTIONS

Thomson House, 8 Minerva Way

Glasgow, G3 8AU

T 0141 248 5750

E [email protected]

www.talonsys.co.uk

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MICROSOFT DYNAMICS NAV SERVICES & SOLUTIONS · 2016-01-21 · MICROSOFT DYNAMICS NAV SERVICES & SOLUTIONS 10 DYNAMICS NAV DEVELOPERS Our developers work on the technical elements