Enhancing Competitiveness and Reducing Costs in Today’s EconomyHow Small Businesses can Benefit from Microsoft Business Productivity Online Services Today

10-12- 2009

Tech Plus Solutions

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Challenging conditions are shaping SMB IT investment priorities

“IT‘s contribution will be cited in the top three success factors by at least half of top-performing businesses; IT barriers will be cited in the top three failure factors by at least half of the lowest performers.”

Gartner, December 2008;John Mahoney and Tom Berg

“IT Strategies for Uncertain Economic Times”

“SMBs … desire incremental but meaningful performance gains that can enhance productivity. Major overhauls and forklift upgrades are less attractive … (this) is where online services and cloud computing can make an important difference…”

IDC, December 2008; “Impact of the Changing Economy on SMB IT Spending: Who Is Being Affected and How?”

Source: MSFT Primary Research, Oct 2008, 462 respondents from 20 countries (80% US, 20% WW; primarily Canada, UK and Australia); 74.5% BDM, 25.8% IT Pro, 64.1% SORG, 35.9 MORG

WW Small and Medium Business Survey (October, 2008)

In order to compete…my company must:1...improve customer experiences2. ..stay focused on our original strategy3...invest in customer acquisition and retention4...improve processes to increase employee

productivity

What analysts are saying What customers are saying

If my company was to make one significant technology investment to help us compete in the next 6 months, I’d focus on:

1.Making employees more productive2.Improving data management

What business actions, if any, are you either currently taking, or planning to take:

1.Use Technology to become more energy efficient 2.Reduce travel (use phone, internet etc. instead) 3.Take steps to reduce time/expense associated

with systems management4.Improve customer experience or management

through IT

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Solutions to enable the People Ready Small Business – Microsoft’s Business Productivity Online Suite

Employee Productivity

Customer Responsiveness

Cost

Drive Productivity through tools that streamline

communications and data management

Sharpen Responsiveness by enhancing your team’s ability to collaborate and respond to

customers, partners, and suppliersStreamline Costs by

affordably acquiring advanced capabilities

through a simple subscription service

Minimize risk with enterprise-class services delivered by Microsoft, a

proven IT provider

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Microsoft's Business Productivity Online Suite Product Overview

Valu

e of

Cap

abili

ties

Reduce costs with multi-party video and audio over existing broadband connection

Improve remote meeting effectiveness with online, real-time presentations and updates

Save time with shared, up-to-date calendars, contacts and task lists

Improve information flow with integrated access across multiple devices

Speed up response time by getting answers fast - knowing who is on-line and connecting with them instantly

Reduce costs by instantly leveraging broadband connection for 1:1 voice and video communication

Make it easier to find information with a central location for organization information

Improve collaboration with online places to share information

Enterprise class software delivered via subscription services hosted by Microsoft and supported by partners

Value of Online Delivery Model Gain access to enterprise class products without up-front investment Increase reliability: redundancy in systems, networks, and data Enhance security (virus protection, spam filtered, secure access protocols, etc.)

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Features 5 GB mailbox, shared calendar, contacts,

task lists Outlook Client Connectivity including

Outlook Anywhere; Outlook Web Access. Shared document and meeting

workspaces. Document libraries with version control,

seamless integration with Microsoft Office. Virus/Spam filtering via Exchange Hosted

Filtering. Push e-mail for Windows Mobile 6.0

devices. Built in business continuity and disaster

recovery capabilities – 99.9% financially backed SLA

Use of https helps keep internet access secure.

Drive Productivity through tools that streamline communications and data management

Too much unproductive admin time

Difficulty scheduling meetings

Always looking for information/files

Work slows when away from the office

Limited access Device dependent

Productivity loss from downtime

What you may be experiencing Key Elements of Online Solution

Reduced admin time: easy to coordinate schedules, find contacts and up-to-date documents Improved productivity on the road with better access to information and improved communication Better security and availability with enterprise-grade capabilities

Integration to Voice Systems

DesktopMobile

Web Access

Benefits

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Features Accessible, collaborative document

libraries with built-in version control Online, interactive application/desktop

sharing and whiteboard tools including rich media presentations

E-mail alerts when documents or other items have been changed or added to a site.

Multi-party audio and video conferencing

Multiple access modes: PC, Web browser, or mobile phones

99.9% scheduled uptime with financially backed Service Level Agreements

Sharpen Responsiveness by enhancing your team’s ability to collaborate and respond to customers, partners, and suppliers

Slow turnaround time to customers

Inefficient version control on proposals

Slow response to customer ’s requests

High travel costs High touch process

with customers Frequent visits due

to low meeting productivity

What you may be experiencing Key Elements of Online Solution

Improved access to real-time information, on the road and in the office Improved internal and external collaboration, e.g. central file storage, on-line workspace, file sharing New options to communicate, e.g. voice, video, messaging, rich media presentations Reduced travel cost; all activities performed from your computer using your existing broadband

connection

Benefits

Team Document

s

Team Calendar

List

Web and Video

Conferencing

Team Discussions and Team

Workspaces

Global Content

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Streamline Costs by affordably acquiring advanced capabilities through a simple subscription service

Unpredictable costs Periodic major

expenses in new systems, upgrades, and fixes

High and unpredictable support costs

Slow to respond to users

Troubleshooting yesterday ’s problems

Maintaining software and hardware

What you may be experiencing

These prices represent monthly prices based on an annual commitment Agreements can also be made co-terminus with your EA Discounts are available for SA customers or customers that use their existing CALs for BPOS

38%off

Business Productivity Online Suite

Includes:– Exchange

Standard– SharePoint

Standard– Office

Communications

– Live Meeting Standard

$15.00

Exchange Online Standard$10.00

Office SharePoint

Online Standard$7.25

Office Communications

Online (IM and Presence)$2.50

Office Live Meeting

Standard$4.50Mobile Worker

Remote Worker

On-Premise Worker

MicrosoftOnline Services

Solution(s)

Shifted capital investment to a flexible, low, monthly operating expenses through a subscription service

Streamlined IT costs - reduced capital with no hardware and/or server software to buy/install Better security and availability with enterprise-grade capabilities

Benefits

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Enterprise-Class Security and ReliabilitySystem downtime Periodic outages

during business hours

Lost data

Exposure Vulnerability to

“attack” (e.g. email SPAM, firewall updates)

Risk of sensitive data being lost

What you may be experiencing

Key Features Geo-redundant datacenters

N+1 architecture

CyberTrust certified

Secure access via SSL

ITIL/MOF operational practices

24x7x365 support

Backed by 99.9% uptime SLA

Solution(s)

9 layers data security

1. Filtering Routers2. Firewalls3. Intrusion Detection

System4. System Level Security5. Application

Authentication6. Application Level

Counter-measures7. Virus Scanning8. Separate Data Networks9. Authentication to Data

Reliable operations backed by a 99.9% Service Level Agreement (SLA) Secure access through internet protocols HTTPS and HTTP over SSL Enterprise-class virus protection and intrusion protection Compliance with Sarbanes Oxley and SAS70

Benefits

Minimize risk with enterprise-class services delivered by Microsoft, a proven IT provider

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Situation: Webmail with third-party integration for mobile services

Challenges Lack of Integration:

Difficult to share calendars, contacts and task lists

Poor performance: As mailbox size increases, system slows

Consistency: Features that are inconsistent one day to the next

With Exchange Online, Datatune improved their business performance and paid less

ProfileBased in Seattle, Washington, Datatune is a small software development firm that helps service-based businesses manage information through an intuitive Web-based application, Datatune Extranet.

Customer Quote“With Microsoft Online Services, we’re getting everything we had with Google Apps, but we don’t have to spend all that time managing and gluing the pieces together.”

JW Keller, President, Datatune

Customer CaseHow can you get low-cost enterprise e-mail when web-

mail doesn’t have the performance that you need?

Solution:

Benefits Easy to share calendars,

contacts, and task lists Mobile access as part of the

service Enterprise Class

performance: security, reliability and speed

Simple subscription with minimal up-front investment

Equivalent cost to lower functionality service

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Situation: Using in-house file storage solution

Challenges Complex customer

contracts with many iterations and alternatives

Difficulty tracking and controlling versions

With SharePoint Online, RED was able to be more responsive to customers – without adding costs

Customer CaseHow can a company with long-term, complex contracts maintain an intricate document infrastructure at a low

cost?Solution:

Benefits Easy for users to setup,

organize and use Easy to control multiple

inputs and document versions

Everyone can see when the customer is due a response and when they need to contribute

Enterprise-class performance: security, reliability and speed

Inexpensive relative to in-house solution

ProfileRED works with industrial manufacturing companies to profitably reduce greenhouse-gas emissions by developing and operating energy recycling facilities

Customer Quote“The SharePoint Online solution…was significantly more attractive than an in-house approach because it offered a lower cost of ownership, yet the same benefits and features.”

Aaron Walters, CFO, Recycled Energy Development

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“For a minimal fee and no huge startup costs, organizations can have an enterprise-class environment where they will have guaranteed access to their data, anywhere, anytime. And it’s backed by a company that nobody else can match in resources.”

Stephen Alford, Director, SBS Pros

Additional Customers who have benefited

Customer Quotes: A reliable IT services provider

“Given Microsoft’s experience with hosted applications, I take a tremendous amount of comfort that it is done right. Otherwise, we wouldn’t have signed up for the service.”

JW Keller, President, Datatune

Customer Quotes: Ensuring your business is running and secure

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Who will benefit in your organization from Microsoft's Business Productivty Online offerings, and how?

Employee Effectiveness

Customer Responsiveness

“...making investments so my top talent has best IT tools to help drive the business.”

“...helps us to better collaborate on key customer issues to ensure we meet their requirements.”

“…an investment where I can see the benefits quickly paying back.”

“..helps us to plan – removing large and somewhat unpredictable capital expenses to a predictable operating expense.”

“…a more collaborative approach to help us WIN against the competition.”

“…less administrative time coordinating customer responses and controlling document versions.”

Employee Effectiveness

Saves Money

CEO

VP Sales

CFO