Michael YoungIT Business Analyst, Concept Development Specialist

304 E Winmore AvenueChapel Hill, North Carolina 27516

michaelwyoung@hotmail.com (919) 523-7439

Overview

Highly experienced and successful provider of business analysis and IT services for over 20 years

Experience on large enterprise projects in multiple roles including Business Analysis, QA, Project

Management, and Software Development

Excellent communication skills and business acumen that combine with technical background to

bridge the gap between business stakeholders and technical teams

Recent recipient of Quintiles award for ‘Portal Business Innovation’ – an award nominated by

business community and awarded by IT Sr. Management

Project management analysis including scope development, work breakdown, project planning,

change management, scheduling, estimates of labor and duration, business value assessment and

prioritization, tracking and reporting. Certified as Project Management Professional (PMP) 2004 –

2008

Experienced in Agile, Use Case Driven, Waterfall methodologies and best practices

Core Specialties

Concept visualization, development and clarification that focuses all project communication, workshops, brainstorming activities, and construction while establishing a clear, common understanding among all stakeholders

Risk reduction

Business stakeholder engagement and buy-in

Process modeling and improvement

Highly optimal accurate requirements and solution development

Technical teams coaching and requirements grooming

Work Experience

Quintiles –Agile Product Manager / Business AnalystRaleigh NC, September 2015 – Present

Product manager for a highly visible Agile team that is responsible for productization of requests from user community into tools and functionality for the Quintiles Infosario Portal

The Quintiles Infosario Portal business value highly correlates to Quintiles top level strategic vision. The portal product increases efficiencies and safety for clinical trials and Quintiles partners. In addition it generates direct revenue from SaaS offerings to Sponsors, CROs, SMOs, and Sites.

Areas of focus: Concept development with business community and technical teams Feature and user story creation, prioritization, and approval with user community, product

management, and architecture stakeholder groups Grooming of features and user stories i.e coaching development team on requirements and

business priorities Functional areas and features include:

o Clinical Trial Safety Letter Distribution Automation and Compliance Reportingo Management of Clinical Trial Agreement Negotiationo Portal Provisioningo Portal Alerts and Notificationso Sponsor / Site / CRO / SMO Document Visibility

Clinverse – Sr. Business AnalystRaleigh NC, January 2015 – September 2015

Core business analysis for pharmaceutical clinical trials company to improve operational efficiencies and migrate a clinical trials payment automation system from an in-house operated service to a software as a service system (SaaS) supporting large pharmaceutical customers including trial Sponsors, CROs, and Sites.

Major enhancements for invoice tax application and editing, splitting invoices, system transaction and payment search, processing history/audit tracking and display, Invoicing UI redesign, invoice development and construction, debit / credit memo creation, contract QC automation, and the automation, scheduling, and monitoring of vendor notifications including requests for invoices (RFIs) and payment notifications.

Scope and Requirement Specification development, consensus building, and approval from geographically diverse stakeholder teams that include representatives from executive management (chief product officer), operations management, operational experts/SMEs, system architects, application developers, and QA that are located in CA, NC, ID, and Costa Rica

Create graphical models for concepts, operational process flows, use case models and wireframes Lead virtual requirements workshops, and work individually with, diverse stakeholders to discover,

clarify and document detailed business needs and design optimal software solutions Requirements coaching with developers in Costa Rica to clarify requirements, follow-up and

negotiate design elements with business stakeholders, and organize design reviews

NC Department of Transportation – Sr. Business AnalystRaleigh NC, October 2013 – September 2014Sr. Business Analyst for project to replace the North Carolina Geographical Information System that supports management of roads, highways, and state owned assets

Developed scenario based test cases and integration test cases across multiple business units and systems

Created a tool to identify and stage the 1500 most significant test cases for NC road and asset management from over 2 million scenarios existing within North Carolina roadway network

Visually depicted roadway characteristic scenarios to develop complex test cases Facilitated testing and QA review meetings with Subject Matter Experts to develop consensus Analyze final requirements and establish traceability to business units and test cases so that

testing effort may be divided and distributed across multiple business units

NC Office of the Governor – Office of State Budget and Management – Sr. Business AnalystRaleigh NC, 02/2010 – 10/2013Leader of Business Analysis and QA for successful large scale state wide project that replaced a legacy state budgeting system with a new system that is now in production at 77 North Carolina state

agencies and that was:

Named a finalist (Top 5) for North Carolina Technology Association Annual Award Recognized by the National Association of State Budget Officers (NASBO) as a case study for other

states

Business Analysis

Conducted all business analysis activities, captured and validated operational expert and management stakeholder input, clarified scope, and established common understanding of project objectives, requirements, and functionality:

Created process models and data flow diagrams, reviewing with stakeholders to validate input and accuracy

Developed use cases and screen mockups jointly with user community Created screen mockups jointly with user community Developed functional specifications, distributed for review, collecting and incorporating input Defined sprints, maintained backlog, and set priorities with key business and technical

stakeholders Worked with Java and Database development teams to clarify requirements and verify designs Developed work breakdown structure, project plans, schedule, estimates Developed detailed technical interface specifications for database stored procedure processing to

exchange data with State accounting and HR systems Worked extensively with technical team to communicate requirements and verify that technical

design will support business needs

Quality Assurance

Conducted and coordinated all QA activities to ensure that functionality met business needs and product was of sufficient quality to be passed by pilot agencies for User Acceptance Testing (UAT) milestones

Developed test plan that coordinated testing activities with high level project plan deliverables schedule

Developed test cases that provided high confidence level with product stakeholders that product met business needs

Conducted extensive testing Worked with pilot testing participants to document re-producible defects Created QA repository of all testing and production support results (i.e. issues, inquiries, defects,

enhancement requests) for stakeholder review and prioritization Led management meetings to prioritize and assign work tasks and manage resources Led technical team and developer review meetings to demonstrate bugs and to clarify issues and

enhancements Integrated QA into the software development lifecycle by utilizing issue prioritization to define

development iterations, assign programming tasks, update project schedule, and schedule builds Report issues metrics as a means to assess quality and acceptance

Business Analyst – CiscoResearch Triangle Park, NC 02/2011 to 08/2011 Served as lead business analyst on global process improvement team to develop and ratify ‘TO-BE’ sales commissioning payment and auditing operations for Cisco sales organizations in Asia, Europe, US.

Analyzed, developed and documented business process improvements interactively with offshore locations and finance teams

Develop requirements and work with development team to deliver two global finance business applications to:

Audit commission payments worldwide and report inconsistencies for CISCO global sales organization

Aggregate sales goals from individual sales people throughout the global sales organizational hierarchy to top level corporate goals and provide reporting platform

Sr. Business Analyst - The Casey GroupParsippany NJ, 5/2007 to 2/2010Member of three year, large-scale project to replace legacy point of sale order entry, billing, and accounting systems and business processes

Member of 2-person analyst team (BA + SME) to specialize in billing and accounting functionality using UML process diagramming, Dataflow Diagramming, use case development, and targeted functional specification

Delivered Billing Engine use cases, process models, and functional specifications for generation of all invoicing records to comprise a low-level billing data repository that feeds accounting systems, customer statements, and customer support capabilities

Devised new method for business community to configure and manage Accounting Rules for all types of billing information that is estimated to eliminate $40,000 per month in accounting discrepancies by lowering billing and accounting error threshold to $0 and exposing accounting rules to the business

Analyzed, developed, and documented a new process to automatically generate accounting detail registry that serves as auditable accounting transaction data repository

Analyzed, developed, and documented a 3-tier accounting ledger system to aggregate accounting data from detail repository to parent company Oracle general ledger allowing traceability from top level Enterprise General Ledger to detail Accounting and Billing Data

Sr. Business Analyst – GlaxoSmithKlineDurham, NC, 10/2006 – 5/2007Served on a UK based project team as sole US Business Analyst. Represented GSK US Operations in the acquisition of new internationally deployed Access Provisioning System in compliance with Sarbanes Oxley regulations and auditing

Conducted analysis workshops with key US operational experts and managers to elicit, develop, and document new system requirements as input to UK project team

Utilized swim-lane, dataflow modeling, and wireframing techniques to document both current and new improved operational processes and supporting system functionality

Developed use case documentation and supplemental specifications, gained agreement and approval from US stakeholders, and negotiated feedback from UK project management team

Project Manager - CARQUEST IncRaleigh, NC, 11/2005 – 10/2006Planning, status reporting, requirements documentation and functional specification in multiple core business areas for a 1 year project that provides Supply Chain EDI capabilities delivering $2.5M in ROI from improved trading partner ecommerce, accounting, distribution and warehouse automation

Worked extensively with executive sponsors to create business justification, scope, cost estimate and priorities for the EDI program

Worked with cross functional business operations groups including warehousing, accounting, and sales to develop requirements, engage stakeholder ownership of solution, establish priorities using use cases, JAD workshops, process modeling, wireframes, and functional specifications

Work with QA to introduce use case, requirements driven process and to develop test plans based on them dramatically improving QA effectiveness

Presented proposed scope, ROI, and rough order of magnitude expenditure and business value to steering committee and gained budget approval and cross functional enterprise resource allocation

Conduct weekly steering committee meetings to address issues, risks, status, changes, and priorities

Define and manage scope, risk, change control, and all stakeholder buy-in

Develop work breakdown structure and a deliverables oriented plan and schedule

Develop ROI, estimates, priorities and present to IT Governance Committee for budget and priority

approval

Sr. Business Analyst – Intelligent Information Systems, IncDurham, NC, 1/2005 – 11/2005Cross-functional business analysis for CA Workers Compensation Rating Bureau automation project

Provide team leadership and expertise for RUP methodology and modeling analysis techniques

Conducted workshops with customer business representatives to develop use cases, business process models, and functional system touch points

Design and present UML Models and supporting documentation to customer senior management

Write business requirements documentation, functional specifications, gap analysis reports, and white papers

Identify project risks and develop mitigation strategies

Recognized for customer communications and application of best practices that improved customer satisfaction, increased sales, and developed business and management objectives

Developer- ARCHIBUS Solution CenterDurham, NC, 4/ 2003 – 1/2005Consulting services for facility management relational database system utilized by large facility operations such as Blue Cross Blue Shield NC and the U.S. Navy.

Provide full life-cycle support by defining scope, creating work breakdown, preparing estimates, specifying new functionality, programming, and transition

Analyze and develop customer requirements creating buy-in, project definition and validation of deliverables

Utilize relational databases, applications development, web-based technologies, analysis, and project management best practices to meet customer needs in an optimal and cost effective manner

Project development and troubleshooting for ARCHIBUS application (Visual Basic), MS SQL and Oracle database systems

Project Manager / Sr. Business Analyst – InvensysRaleigh, NC, 10/2000 – 1/2002Business Analysis and Project Management for the implementation of Automatic Meter Reading (AMR) service to collect, warehouse, and manage metering data using fixed network, meter data management, work order management, and customer service systems

Designed new workflows for data center operations, customer service, and technical infrastructure that were centered on service level agreements (SLAs) using UML modeling. Presented to departmental managers for buy-in, budget and resource planning

Developed algorithms to access and monitor network health to target field investigations based on reading anomalies

Developed requirements, scope, and specifications for the customization and integration of multiple large systems by defining and communicating functionality among 3 system vendors, customer IT and in-house development teams

Planned and coordinated the development and deployment activities for multiple cross-functional projects working with business leaders, customer groups, operations staff and management, vendors, and technical teams in multiple US and international locations

Developed and communicated integrated project plans that addressed risks, scope, quality, resources, and procurement in support of AMR data center, field engineering, manufacturing, inventory, quality control and customer service initiatives

Used final scope to validate and adjust cost and time estimates and present to project stakeholders for approval and go-ahead

Software Architect / Sr Developer - Itron Inc

Raleigh, NC, 1995 – 2000Project management, software design and technical leadership for 3 large multi-year software projects supporting grid level meter reading, data management, and market settlement for the deregulated electricity markets of AZ, Ontario, and CA

Provided software and database design for 15-person team and 3 projects each of 1+ year duration resulting in $15 million of product implementation over 5-year period

Responsible for planning, execution, and control of projects including work breakdown, schedule development, resource planning and procurement, task assignment, performance monitoring, team mentoring, quality planning and control, and estimates of labor and duration

Consulted with customers to develop and specify requirements by utilizing use case analysis and storyboards resulting in clear understanding and buy-in among all project stakeholders

Introduced Rational Unified Process (RUP) best practices as adaptive methodology within C++, Java, and Oracle environment to design software products and to develop quality assurance capabilities

Led re-architecting effort for C++ product to Java by creating Object Oriented Models, defining primary component interfaces, generating Java class templates, and consulting with Java programming team

Extensive hands-on software development using C++, Java, UNIX, Oracle, Corba, UNIX, PL/SQL, and Oracle Forms

Sr. Software Developer – GE Capital MortgageRaleigh, NC 1992 –1995Worked extensively with operations staff to define requirements and to coordinate and test deliverables.

Appointed to cross-functional business process re-engineering team to streamline operations.

Selected as member of enterprise team to consolidate of disparate mortgage origination systems

Developed full life-cycle client / server database software applications and business analysis

Appointed to crisis management team, under CIO directive, to implement functionality to “live” production system allowing operations to meet obligations under extreme deadline pressure

Education

Bachelor ’s degree in Mathematics, Religion - University of Richmond, Richmond, VA 1978

Programming Certification (C++, SQL, Oracle, UNIX) - Durham Technical College, Durham, NC

PMI Project Management Training (PMP certification achieved)

Extensive training in Rational Unified Process, Object Oriented Analysis and Design from Number Six Software (#1 Rational Training Partner)

Design for Six Sigma (DFSS)