MICHAEL C. TORRESCerritos, CA 90703 | 562.981.4618 | mtorres@cox.net | www.linkedin.com/in/mtorres555

SENIOR-LEVEL SALES & SERVICE MANAGEMENT PROFESSIONALBUSINESS RECOVERY & SUSTAINABILITY | PROJECT MANAGEMENT | REVENUE GROWTH

Exceptional leader in client service management, driven in the pursuit of operational excellence, and impressive track-record of multifaceted skills in a variety of industries such as healthcare, hydraulic system & supplies, along with mechanical & engineering solutions. Offering 20+ years of customer service management, sales management, business development, and customer support that drive growth and profitability. Strength in personnel management, coaching & mentoring, along with training and development. Solid communication and collaborative efforts with all members and departments of the organization. Adapt to ensure a seamless transition during change, and succeed in high-pressure, challenging, and deadline-driven environments. Carry respected track-record of career progression and superior leadership; represent the organization in mission and culture. Business Management Business Relationship Strengthening Strategic Planning/Analysis CRM Systems

Consultative Sales Expert Lead Prequalification Process Improvements Productivity & Workflow

Project Management Presentation Ability SPIN Selling Training & Development

SELECTED CAREER HIGHLIGHTS

Propelled the expansion of Southwest territory (CA, AZ, and NV) budget by over $250 K per year with addition of new business accounts | Brennan Industries

Exceptional performance as the primary customer service agent for largest revenue-generating customers and all “house accounts” resulting in promotion to outside sales Area Sales Manager position due to exemplary customer service provided | Burkert Fluid Controls

Excellence in exceeding expectations and ensuring optimal performance; readily available to provide customer assistance, even on a holiday weekend when called into office to provide help during heightened business activity period during first year of employment | Scan Health Plan

Development and improvement of system tracking; increasing product sales as an inside support staff member which resulted in 15% annual growth of customer base as a result | Burkert Fluid Controls

Strategic management of well over 300 customer accounts for reselling of manufactured product |Brennan Industries Considered top Area SalesManager on company staff based on annual sales, profit margin, customer feedback, annual revenue

growth, and a combination of other sales and service factors | Burkert Contromatic Developed target customer account database at start of employment with company and instituted weekly calls and inventory

bin-stocking program for customers previously lost to competition, resulting in an increased $200K in sales revenue per year | Brennan

PROFESSIONAL EXPERIENCE

Sales Support Representative | SCAN Health Plan | Long Beach, CA | 2011 - 2015 Cornerstone of providing daily support to a growing number of outside sales staff and brokers in their efforts enrolling

potential Medicare Advantage members for MAPD plan offerings Drive all facets of excellence within customer service and reliability in supplying answers to all questions proposed:

involving benefits, plan coverage, eligibility, or any other aspect involved in the pursuit of a successful sales venture Skill in rapport development with all sales agents whether inside, outside, direct sales staff, or contracted sales brokers to

ensure optimal outcomes Constantly requested to address a salesperson’s telephone call due to my positive history in providing assistance rapidly

and succinctly Recipient of accolades and letters of commendation from sales staff and clients

Customer Service/Inside Sales Representative | Zemarc Corporation | Commerce, CA | 2010 Ensured comprehensive knowledge to provide product recommendations, explain technical information and specifications

to customers, employees and other individuals Managed projects and solution deliveries as primary liaison between client and multiple manufacturing groups to ensure

meeting of goals, quality standards, and adherence to deadlines

MICHAEL C. TORRES PAGE -2

Maintained sales GPM% of 25% or above on all transactions through aggressive and meticulous monitoring of product cost points and proposed sale prices

Triumph Instruments & Avionics | Burbank, CA | 2005 - 2010Customer Service/Inside Sales Representative

Customer Service Representative for national distributor focusing on sales of avionics, industrial, and mechanical engineering solutions; primary focus centered on proactively seeking sales opportunities within existing and new, prospective customers

Worked closely with company executives to identify new business opportunities and routinely participated in the sales process

Credited for playing a key role in generating over 8% in increased monthly revenues through the addition of new customer accounts as an inside sales person without an assigned territory or ability to visit customers face-to-face.

Brennan Industries | Irvine, CARegional Sales Manager | 2001 - 2004

Primary sales manager in Southwestern Region, covering California, Arizona, and Nevada; territory worth over $2.5 million in annual sales revenue

Focused on strengthening relationships with existing distributors and continuing the growth of new business sales through direct OEM’s

Increased credibility and client awareness by developing weekly stock order programs for larger customers; previously lost to competitors

Collaborated with all product development departments and management to supply technically improved product at a much lower cost to the customer while increasing the company’s GPM%

Generated over $250k per year in new business revenues resulting from large-scale business pursuit strategy

Burkert Fluid Controls | Irvine, CA | 2000 - 2001Area Sales Manager

Facilitated sales through direct customer development and distributor support for Southern California territory Acquired new direct customers within defined target customer segments; defining, developing, training, motivating, and

insuring sales growth through our distribution partners; and identifying competitors’ activities in the market with regard to products and pricing. Additional responsibilities included: defining and determining strategies for penetrating specific market segments

Grew the Southwest territory’s net sales from $1.89M in 1999 to more than $2.30M in 2000, finishing the year with a more than 18% increase in sales

Increased territory’s Gross Profit Margin % (GPM) from 46.6% in 1999 to 52.3% in 2001 Developed and executed marketing programs and general business solutions resulting in increased company exposure,

customer traffic, and sales Advanced over 150 new customers to Burkert’s sales pipeline in 2000, including large OEM’s, engineering firms, and

end-users Grew top three direct OEM accounts by over 40% in net sales from 2000 to 2001 through consultative sales approach

Previous Career Overview: Customer Service Manager & Customer Service/Technical Support Representative | Burkert Fluid Controls | Irvine, CA

EDUCATION & CERTIFICATIONS

University of California | Irvine, CABachelor of Art in English/Communications

Cerritos College | Norwalk, CADisagreement Resolution Certification

Developing Skills of a Successful Leader