Michael Selby

SARASOTA, FLORIDA

443-821-5390

MSELBY83@OUTLOOK.COM

WWW.LINKEDIN.COM/IN/MICHAEL-SELBY

Professional experience

Network/VOIP Engineer

Bridge Technologies/Verizon - Network/VOIP Egineer Jan 2016- Present Experienced upgrading Cisco Call Manager clusters.Cisco Prime provisioning – and Cisco Prime collaboration and analysis.VMWare – vCenter/vSphere client and Web client. ESXI 5.5 SoftwareUCS servers/CIMC. Upgrades, Maintenance and configuration.SME (Subject Matter Expert) in Cisco Voice and related VOIP Technologies Cisco Call Manager version 10.6 or higher Cisco Call Manager subsystems including CER, CUP Cisco Prime Assurance & Provisioning 10.6 and 11.1Cisco Voice GatewaysCisco Unity Voicemail Cisco IP Mobility and IP Communicator ARC Attendant Console ISI CDR Call Detail Reporting VoIP / SIP / QOS protocols Telco circuit delivery, integration, and support Implementing and supporting analog technologies including gateways and circuits Experienced integrating VOIP systems with network monitoring and management frameworks such as NNMi , Ciscoworks, and Cisco Prime Collaboration Worked effectively with vendor support organizations such as Cisco TAC Worked on Cisco Networking / Data Center technologies Nexus 5k / 7k, Cisco IOS Routing and Switching Wide Area Optimization Experienced with DNS/DHCP and related namespace management toolsets

Dell Inc. – Contracting Consultant/Voice Engineer May 2015 – November 2015Utilized Avaya Communications Manager for Avaya S8710, S8720, S8730, S8XXX Media Servers, Avaya G250, G350, G450, and G650 Media Gateways in both LSP and ESS environments.Utilized Avaya modular messaging voicemail, Avaya Message Networking, VoIP Trunking, MPLS EF CAR Bandwidth, IP CODECS, Subnetting, VLANs, and IPT Assessments.Managed SIP Integration: distributed and centralizedPerformed advanced call-routing.Managed vendor escalation: Verizon and Avaya.Functioned as Avaya system manager and session manager.Utilized ACME SBCs.Provided call tracing on CM, SMGR, SBC, NIKSUN and Riverbed capture devices.Utilizad Avaya AES, Avaya Voice Portal, and Nice Logger.Performed Cloud changes validation.Performed unified communications utilizing Cisco call manager 8x upgraded to 10x to include implementation, upgrades, installs, and updated firmware through TFTP Server/UC servers.Maintained Cisco unity connection VM.Developed numerous custom call center reports on Cisco CUIC.

ASP Web Solutions – Network Voice Engineer April 2014 – April 2015Built/configured Avaya gateways as well as planning and coordination skills.Provided technical and project management support to project team in planning phase. Provided support with PBX Lab build.Drove execution of the gateway migration.Built configurations for Avaya gateways as well as Cisco.Hosted voiceOSSImplemented configuration. Responsible for hardware procurement: intake collaborated with DC official to reserve rack space and rack hardware.Determined circuit requirement, negotiated with vendors, determined termination points and proceeded with procurement.Collaborated with data center officials to route circuits to the appropriate racks.Determined destination and quantity of gateways required.Logistics and planned around cut over.Performed with network team to provision network connectivity.Created, updated and maintained relevant documentation of the implementation.Upgraded Cisco call manager 8x Performed Cisco Unity connection.

TEKsystems – Voice Engineer February 2013 – March 2014 Supported a large service desk community, installing, maintaining, engineering and troubleshooting Cisco’s ACD solution to include Cisco’s Unified Communication Manager (v8), UCCX, Quality Manager and Calabria’s recording servers.Lead engineer working with the ACD network servers. Duties included: call center support, UCCX Script Editor, historical reporting client, Cisco Supervisor desktop, IVR and CAD (Cisco Agent Desktop). Administration duties included UCCX, Quality Manager, Call Manager (v8), SIP Configuration and Jabber. Managed Avaya Media Gateways G650, G350, G430, Media Servers S8500 and 8300, Avaya Aura Counications Manager and Communications Server 1000.

Scitor Corporation – Network Engineer November 2011 – February 2013Performed SETA functions, analyzed existing architectures and generated new enterprise architectures. Developed network road maps, conducted trade studies, technical evaluations, and assessments of network technologies to accomplish the following: solve complex problems, determine information needs, evaluate information systems, access value of information, and recommend cost. Developed information on future network needs to keep up with the ever changing technologies. Assisted in the evaluation of IC policies, procedures, standards, and instructions to govern design, development and implementation of solution.

AT&T = Voice Systems Engineer/Manager 1996 – November 2011Installed, performed routine maintenance/software upgrades and troubleshot on following systems: Avaya Unified Communications, Mitel (SX200, SX2000) Cisco VOIP, Cisco Provisional Manager, Cisco Unified Communications, Cisco Unity, and Cisco UCCX. Responsible for Avaya Aura communication manager, Spectel, Compunetics conferencing systems and associated voice mail systems. Provided emergency and non-emergency network support which required occasional TDY‘s to various worldwide locations. Participated in launch activities and all voice system test activities. Scheduled outage periods in support of installs, upgrades, testing and repairs. Provided project management in support of the voice network.

Contel, GTE and Mantech – IT Installations/Maintenance of Telecom November 1984 – 1996Subcontractor for a large government contract.Performed various installations and maintenance tasks on a daily basis and with a variety of Telecom and voice messaging systems at the Department of Defense in Fort Meade. Installed, maintained and troubleshot 1A2 and Comdial key systems. Promoted to lead technician in 1987 in charge of up to five technicians.

Experienced with Cisco Jabber, Cisco Quality

Manager, JTAPI Integration, SIP Configuration

and Cisco Unified Communication 3x to 10x

(CallManager) All Cisco Unified

communication products. Well versed in

Avaya TDM PBX’s, Avaya Communication

Manager, Avaya Call Center Elite, Avaya

Media servers S8500, 8300, Avaya Media

Servers G650, G430, G350, Communication

Server 1000, Avaya Unified Communications,

CCM VM, Avaya IVR, Avaya CMS supervisor,

Avaya ASA, ICD (call distributor client) MS SQL,

TOAD, Oracle, MS Visio, Avaya One-X

Communicator/Avaya One-X Agent, Gold

Wave and Audacity. Voice protocols H.323,

MGCP, SIP and SCCP.

*Technical training upon request.

Network VoIP/Voice engineer with

experience and training that spans a

period of 20 years. Promoted to AT&T

manager in 2005. Responsibilities required

response and repair of all voice network

issues, build, install and maintain Cisco Call

Manager, Cisco Unity connection voicemail

and Avaya Unified Communications.

Responsible for supervision of a team of

technicians, wrote evaluations and

functioned as training coordinator.

Expanded knowledge through numerous

specialized training courses in the areas of

communication systems, switching

systems, VOIP platforms, supporting

devices and

techniques. Performed SETA functions at

Scitor analyzing existing architectures, OSS,

hosted voice and generated new enterprise

architectures. Functioned as a consultant to

government leads on all voice matters.

Supported CMS Medicare health systems and

ran Cisco ACD solution in support of large

service desk community. Lead

engineer working with ACD network servers.

Duties included: call center support,

Wireline UCCX (Express) Script Editor,

historical reporting client, Cisco supervisor

desktop, IVR and CAD (Cisco agent desktop)

and Cisco Telepresence.

PROFESSIONAL SUMMARY TECHNICAL SUMMARY