Upload
maria-houston
View
216
Download
3
Tags:
Embed Size (px)
Citation preview
Michael GreenbaumCEO, CyraCom
Improving Access to and the Quality of Health Care:
What the Private Sector Offers
Introduction
“Be careful about reading health books. You may die of a misprint.”
Attributed to Mark Twain
Introduction
Key role of the private sector Assist with breadth of language services Benefits include:
- Increased patient safety
- Cost avoidance
- Operational efficiency
Contract interpreters On demand telephonic interpretation Language services program assessments Interpreter assessments Document translation
Private Sector Offerings
Technological innovations
- Phone infrastructure
- Reporting tools and integration into institutions’ management systems
- Responsiveness to varying functional needs
Private Sector Offerings
Benefits of Increased Interpreter Availability
Increased availability leads to patient safety by providing access to language services
Benefits of Increased Interpreter Availability
- Increased number of languages- Decreased wait time to engage
interpreter
Cost Benefits
Maximize usage of interpretation resources When interpretation resources not available
providers may resort to other means that each have a cost:
- Dual-role bilingual employees (“dual role”)
- Bilingual family members
- “Pantomime” interpretation Lack of interpretation services leads to increased
admission rates, IV interventions and testing costs
Operational Efficiencies
Telephonic and contract interpreters
- Increase speed to engage interpreter
- Increase number of languages available on demand
Assessments that test medical interpretation skills
- Ensure rapid and accurate interpretation Reporting by department and language
- Manage best mix of interpretation resource
Impact on the Bottom Line
Using telephonic interpretation minimizes: Out of pocket cost for contractors Labor cost for staff interpreters Burdened staff cost of dedicated interpreters Opportunity costs for space and staff
Solutions Provided by Private Sector
Trained interpreters Telephone hardware Software logic Web-based reporting tools
Michael GreenbaumCEO, CyraCom
Improving Access to and the Quality of Health Care:
What the Private Sector Offers