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Michael Campbell Dedicated Customer Service Professional
Available For Relocation2450 Camellia Lane NW Unit #1223
Atlanta GA 30324Cell: 678-777-5702
Email: [email protected]
Career ProfileCustomer-focused Salon Manager with a proven ability to grow a loyal client base and increase company revenue through innovative sales techniques, including product placement and brand promotion. Well informed of trends in fashion and interior design. Committed to delivering top-quality service by always putting the customer first. Possess excellent communication skills required to engage with clients in a meaningful way, thus, building their trust and respect. Proficient in motivating and coaching employees to improve client services and product sales. Strong computer skills and an accelerated ability to learn new systems.
HighlightsSales Development Product and Service Recommendations
Training and Coaching Client ConsultationsCustomer Service Excellence Hiring and Recruiting
Inventory Control Policy and Program DevelopmentSound Judgment Team-Oriented
EducationGoldwell School of Acadamy Mayfair, London - The Arts of Management I Course, 1997 (Certified)City and Guilds of London Institute, Diploma Awarded 1984
Experience2014 - PresentROC House Fitness SpaArtistic Director/Salon Manager
Ensure that all customers are satisfied with their services and salon experience. Recruit, interview and hire all salon employees. Manage employees’ schedules and performance. Provide opportunities for staff training in the latest techniques in the cosmetology
industry. Stay up-to-date on latest styling trends. Frequently drive revenue by upselling additional services and products. Assist with inventory control and restocking of products Assist with maintaining visual standards, merchandising presentation, signage, lighting,
and general spa/salon maintenance Oversee salon conditions in terms of appearance, cleanliness and safety, as well as
making sure all supply inventories are stocked.
2012 – 2014Henry James SalonArtistic Director/Manager
Kept salon operating profitably according to budgetary guidelines. Established long-term client relationships that increased business and developed
additional opportunities through referrals and networking. Creatively advertised company with businesses for cross-promotion. Recruited, interviewed and hired all salon employees. Supervised administrative functions and ensured all records, paperwork, schedules and
payroll remained up-to-date and filed appropriately. Ensured facility operated according to all safety and regulatory guidelines. Maintained adequate product stocks to meet customer needs and optimize revenue
generation.
2010 – 2012Paragon Your SalonStylist/Team Leader
Serviced high-profile clients with innovative color/cut/styling techniques. Consistently increased revenue month to month. Attended industry events and continuing education workshops.
2009 – 2014GK HairRegional Educator
Educated hair stylist on GK Hair product line and services at seminars and shows.
2009 – 2010Salon RamseyArtistic Director/Manager
Assisted in developing operations expanding 5 salon locations throughout metropolitan Atlanta GA.
Consistently received positive performance reviews from guests.
2008 – 2009Lotus Hair SalonStylist
Used state-of-the-art techniques in coloring, chemical treatments and cutting. Selected to attend conference at Goldwell Academy in Baltimore MD with Management.
2007 - 2008Nani Salon and SpaArtistic Director/Manager
Assisted new salon owner with all preparations prior to opening. Managed operations, marketing, training, recruiting, customer service and HR functions. Serviced high-profile clients with innovative color/cut/styling techniques.
1998 – 2007Van Michael Hair Salon **Recruited from London England to Atlanta Georgia by salon owner Van Council** International Hair Stylist
Serviced high-profile clients with innovative color/cut/styling techniques. Provided staff education on ethnic hair. Styled hair for large events such as fashion shows and television sets.
1989-1998Hyper Coiffure Salon, London EnglandA Goldwell Salon Owner: Calvin RatrayArtistic Director/Manager
Serviced high-profile clients with innovative color/cut/styling techniques. Lead participant in fashion shows at Goldwell Academy of London. Responsible for
demonstrating techniques with Goldwell Color and Styling Products. Completed Goldwell Academy, The Arts of Management I Course, 1997 (Certified).
Michael Campbell Dedicated Customer Service Professional
Available For Relocation2450 Camellia Lane NW Unit #1223
Atlanta GA 30324Cell: 678-777-5702
Email: [email protected]
PROFESSIONAL REFERENCES
Carlton MaxeyManager, H&M [email protected]
Kim PaigeVice President, Sparkling Brands, Sprite & Flavors The Coca-Cola [email protected]
Carmen RichardsonFlight Attendant Delta Airlines [email protected]
