MGMT 405 Management and Organization Behavior

Professor Mike Albert; Bus 346, 338-1353, e-mail: amgmt405@sfsu.edu

OH T /TH 11:00 - 1:00 (BUS 346)

Spring 2011

Course Overview

MGMT 405 focuses on a variety of key topics related to understanding the fundamentals of

management and organization behavior. Since almost all of you will be working in some type of

organization, the more that you understand key factors that increase an organization's

effectiveness, the more successful you should be during your career. Although most of you may

not be working in a managerial role, you will be working for a variety of managers throughout

your career. The more you understand the world of work from a managerial perspective, the

better your working relationship should be with your manager. A good working relationship with

your manager should increase your job performance and enhance your career success. For those

of you who will be working in a managerial role, this course will provide you with a

comprehensive overview of key factors related to performing effectively as a manager.

The key theme of the course is the challenges that managers and organizations will encounter

during the 21st century. Topics include the study of key management functions; namely,

planning, organizing, leading, and controlling. A variety of important behavioral areas focused

on include communicating, motivation, and teamwork. Other key topics include ethics and social

responsibility, decision making, and human resources.

Objectives

1. To understand characteristics of effective organizations and the challenges they will

encounter during the 21st century.

2. To understand the four key managerial functions: planning, organizing, controlling,

and leading.

3. To understand various behavioral factors related to effective managerial,

organizational, and employee performance.

4. To apply concepts related to effective managerial, organizational, and employee

performance in a variety of situations.

Class Format

This course is not a traditional lecture class; it will take advantage of the theatre's multimedia

capability. As summarized in the attached cover letter, it will focus on the course material through

the integration of: 1) lecture that reviews the book chapters, 2) video cases and case analysis, 3)

brief video clips from movies related to key topics, 4) brief audio clips from songs related to key

topics attached to Power Point slides, 5) scanned images, 6) brief discussions of your work

experiences (such as highly effective vs. ineffective managers for whom you have worked), 7)

workbook exercises that involve you thinking about and assessing a situation, 8) tips for success -

brief talks focused on a specific work-related issue, 9) management poems, and 10) other

activities.

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Attendance

In light of the multimedia nature of this course, your attendance is essential to develop a practical

understanding of the course material. If you pay attention in class - and listen to me emphasizing

specific areas - you should have a good idea regarding the focus of the exam questions. On the

other hand, if you choose to only read the assigned chapters and take the exams without attending

class, analysis has shown that student performance on the exams will be significantly lower.

More importantly, you will not develop the practical understanding that should be of significant

benefit to your job success throughout your career.

Books

Management, Schermerhorm. Wiley, 2011

MGMT 405 Course Notebook - Wiley 2010-2011(Packaged with the text)

The Course Notebook contains all of the PowerPoint slides shown in class.

The PowerPoint slides (approx. 30 per chapter) are not available on the class web site.

Other Requirements: Scantrons (similar to Form. No. 882-E) and a Plastic Clipboard.

YOU CANNOT TAKE ANY EXAM WITHOUT A HARD PLASTIC CLIPBOARD! The

clipboard cannot be a piece of cardboard paper. It must be a plastic-clear clipboard; they are sold

in the bookstore and in office supply stores.

Exams and Grading

Since a class is scheduled before this class, please wait outside the theatre until the doors

are opened. You will need to form two lines, and detailed instructions for the three exam

days appear on p. 16 and 17 of the syllabus. These also will be discussed in class.

There are multiple choice 45 questions on each of the three exams; 40 of the questions test

your understanding of the concepts discussed in the relevant chapters and substantially elaborated

on during class. There are four choices for each of these questions. Each of the three tests focuses

on five chapters; exams two and three do not test concepts from previous chapters.

Five of the 45 questions focus on the video cases or other material presented in class.

The video cases are not available for viewing outside of class; please do not ask.

If you miss the exam, you receive zero points. No "Incomplete" will be given in this class.

There is no final (comprehensive) exam. However, Exam 3 is scheduled on May 12. No one

will be able to take Exam 3 on any other date. If you plan on leaving SFSU prior to May 12,

you should drop the class. No exceptions will be made.

Grade Determination: the table on the next page indicates the relationship between grades on

each of the three exams and course grade. Bonus points are subsequently discussed.

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It is strongly recommended that you spend approx. three hours each week reading the assignments;

this does not include the additional time – approx. 12 hours - studying for each exam.

Exam Grade Total Points Potential Total Points Course Grade

Points Percent 3 Exams Bonus Points

45 100 A 135 6 141 A

44 97.8 A 132 6 138 A

43 95.6 A 129 6 135 A

42 93.3 A 126 6 132 A

41 91.1 A 123 6 129 A

40 88.9 A- 120 6 126 A

39 86.7 B+ 117 6 123 A

38 84.4 B 114 6 120 A-

37 82.2 B 111 6 117 B+

36 80 B- 108 6 114 B

35 77.8 C+ 105 6 111 B

34 75.6 C 102 6 108 B-

33 73.3 C 99 6 105 C+

32 71.1 C 96 6 102 C

31 68.9 C- 93 6 99 C

30 66.7 D+ 90 6 96 C

29 64.4 D 87 6 93 C-

28 62.2 D 84 6 90 D+

27 60 D 81 6 87 D

26 57.8 F 78 6 84 D

25 55.6 F 75 6 81* D

Note*: Total points < 81 (80 or less) results in a course grade of F

Six bonus points were added for two purposes: 1) to provide a simple opportunity to earn

extra credit by following simple course and exam policies created for a class of approximately

650 students; 2) appreciation for class participation from students throughout the semester related

to responses to the video cases questions, examples from work experiences, questions and

comments, etc.

Additional Bonus Points

Any student whose test score on Exam 2 is greater than Exam 1 (even one point higher), will

receive two additional points on their Exam 1 score. For example, if you received a 35 on Exam

1, and a 36 on Exam 2, your Exam 1 score will be changed to 37. And – any student whose test

score on Exam 3 is greater than Exam 2 (even one point higher), will receive two additional

points on their Exam 2 score.

Your final course grade is the sum of the points on the three exams, plus the maximum of 6

bonus points each student earns from following the simple course and exam policies.

As described in the syllabus (p.6) and conveyed in class, bonus points will be deducted from any

students who does not follow easy-to-understand course and exam policies. These bonus points

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are simple to receive. However, you need to follow simple course and exam policies to receive

them. If you lose bonus points, please do not blame me; look at your own actions!

You need the minimum points to receive that respective grade. For example, you need a

minimum of 111 total points to receive a grade of B; 108-110 total points is a B-. Similarly, if

you have a total of 92 total points, you will receive a D+, and not a C-, as your final course grade.

You need a minimum of 93 total points for a Credit grade. If you have 92 or fewer total

points you will receive a NC grade if you select C/NC as your grade.

Grades and the syllabus will be posted on the course iLearn site

Directions to find your posted on the web site

1.First, locate the letter that corresponds to your last name.

2.Then, search for the last four digits of your SFSU student ID#. If there is no score for your

grade, see the Grad. Asst. You may not have written your SFSU ID# on the scantron, you

may not have indicated on your scantron that your version was A, B, C, or D, or you may

have made marks or written on the exam which results in an automatic deduction of 5

points. See the GA, if “See GA” appears rather than a grade.

Please do not contact me by phone or e-mail to find out your grades. As stated before, your

total points will not be changed even if you need one point to get a C-. I will not respond to

any such requests.

COURSE POLICIES

1.Exams

You have a maximum of 60 minutes for each of the three exams. On exam day you need to

form two lines outside of McKenna theatre. Please note although the exam is a 55 minute exam,

you have been given an additional 5 minutes to take into account waiting a few minutes to get the

exam, and the occasional disruptions from students leaving.

When you are given an exam, go to the end of the row – to the left - and do not skip any seats.

Exam grades should be posted on the web site no later than 5:00 p.m. the day of each exam.

On exam day, you will need your SFSU ID card; the ID must be the „newer‟ ID with your

student #, not the „older version‟ containing your social security #. If you forget your ID,

you will lose two of your bonus points and your grade will not be posted until you bring

your SFSU ID to a following class. Please remember to always have your student ID with you.

You also will need a SCANTRON (similar to Form No. 882-E) to take each exam.

PLEASE SEE THE EXAMPLE OF A PROPERLY COMPLETED SCANTRON ON P. 14, and

see the example of the Exam Cover Page on p. 15. Make sure you enter the information on

your scantron like the sample, or you will lose two of your bonus points. Also – follow

directions on the exam cover page.

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NO MARKS OF ANY TYPE CAN BE MADE ON YOUR EXAM. IF THERE ARE ANY

MARKS ON YOUR EXAM, YOU WILL LOSE 4 POINTS. DO NOT CIRCLE OR PLACE

CHECKMARKS ON QUESTIONS OR ANSWERS!

A hard plastic clipboard is needed to take each exam. You cannot take an exam without a

clipboard. You will not be given an exam if you do not have a plastic clipboard. I suggest you buy

a clipboard when your purchase your texts. The clipboard must be a hard plastic clipboard; you

cannot use a piece of hard cardboard or a clipboard made of wood. REMEMBER - NO HARD

PLASTIC CLIPBOARD, NO EXAM WILL BE GIVEN TO YOU.

Books and notebooks will not be allowed in McKenna Theatre on exam day unless they are

secured in a backpack. You will not be given an exam if you have ANY books or papers with

you. Also – please do not wear ear buds to ANY class and do not wear hats on exam day.

Any student caught cheating will receive zero points for the exam. This also will be documented in

a formal letter and sent to the appropriate student-disciplinary department. Make sure you do not

have any papers or books out. Also - make sure there are no pages or notes attached to your

clipboard. If there are, it will be assumed that you were using these notes during the exam and you

will receive a zero (0) for that exam.

WHEN TURINING IN YOUR EXAM: Show your ID, scantron, and exam to the Graduate

Assistant collecting the exam (in the rear of the theatre.) You may have to wait a few minutes when

turning in your exam. ALSO, PLEASE DO NOT WAIT IN THE AREA OUTSIDE THE

THEATRE BEFORE OR AFTER THE EXAM. THE NOISE WILL INTERFERE WITH

STUDENTS WHO ARE STILL TAKING THE EXAM.

2. Missing an Exam

There are no make-up exams for the three exams unless you provide me with a letter from your

doctor indicating that you were so sick that in his/her judgment, you needed treatment an/or you

had to remain in bed. It is your responsibility to ensure that your doctor focuses on the specifics

detailed in the past sentence in his/her letter. The letter must be on the doctor's professional

stationary. If you doctor does not emphatically specify that in his/her opinion your illness was of

such severity that you needed to stay home, you will receive a zero for the exam. If you have any

history of anxiety attacks, you must bring documentation for past treatment, and also see a mental

health professional on the day of the exam.

You must see a doctor in his/her office. You cannot call your doctor and say you are sick. If you

do not actually visit the doctor in his/her office, clinic, emergency room, you will not be able to

take a make-up and you will receive a grade of zero for the exam.

It is your responsibility to arrive on time for the exam. Since MUNI/BART service is not always

on time, I suggest you plan to arrive at least 30-45 minutes earlier on the three exam days. In

other words, MUNI/BART being late is no excuse for arriving late.

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If you are involved in a car accident the day of the exam, you will need to provide an official

copy of the police report you filed and a copy of the insurance claim. If your car does not work

on the day of the exam, take public transportation.

Regardless of your specific situation, including car breakdowns, you will need written

documentation for any circumstance in order to take a make-up exam. For example, if you have

to leave the country to visit a severely ill member of your family, you will need to provide a copy

of your airline ticket and the relative‟s hospital admissions record.

Make-up exams will take place the day following the scheduled exam in a room in the Business

building. It is your responsibility to contact me by e-mail within one day after missing an exam

regarding scheduling a make-up exam due to ANY documented reason. Once again, if you do not

provide the specific documentation that has been described, you will not be able to take a make-

up exam. There will be no exceptions, whatsoever, to this policy.

If you do not contact me by e-mail (amgmt405@sfsu.edu) within one day of the exam, you

will lose 5 bonus points. If you do not contact me by e-mail within 2 days, you will not be

able to take a make-up exam.

3. Bonus Point Deductions.

As summarized below, individual students may lose bonus points for a variety of specific

reasons. Since you have been given the opportunity to earn as many as 6 Bonus Points on

the three exams, you also can have these points deducted from each exam by NOT

following classroom and exam policies that were created for a course with approx. 650

students.

PLEASE TAKE ADVANTAGE OF THE OPPORTUNITY FOR BONUS POINTS. IF YOU

LOSE BONUS POINTS, REALIZE THIS IS DUE TO YOUR ACTIONS!

The table below summarizes most of the reasons for losing Bonus Points.

Entering class after 9:50 = - 5 Points

Leaving class early = - 5 points

No SFSU student ID = -2 Points

Incorrect information on Scantron or Test = -2 Points

(wrong ID#, wrong test#, no name, etc.)

Any marks on exam = -4 Points

Leaving seat during exam before 9:50 = -2 Points

Sitting in Rows A – I after 9:35 = -2 Points

E-mail that is not sent to correct address = - 2 Points

Continued talking in class = -4 Points

Sleeping during class = - 3 Points

Cell phone rings = - 3 Points

Leaving class to talk - cell phone = - 5 points

Abusive language to GA = - 5 Points

Videotaping Case = -5 Points

4. McKenna Theater

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Since there is a class in McKenna theatre that ends at 9: 25, please wait for students to leave

before entering.

So as not to disturb other students, PLEASE DO NOT SIT IN ROWS A- I AFTER 9:35;

After 9:35, SIT no closer than Row J.

Chairs will be placed next to this row with a sign on them.

So as not to cause disturbances to others, please arrive to class on time. Doors will be

promptly CLOSED at 9:50 PLEASE DO NOT KNOCK ON THE DOOR AFTER 9:50. THEY

WILL NOT BE OPENED AND YOU WILL BE DISRUPTING CLASS.

Any student entering after the doors are closed will lose 5 points.

Similarly, so as not to create disturbances during class, no one should leave until the class ends -

at 10:50. If you have a doctor's appointment or job interview, do not attend class that day.

If you leave early, you will lose 5 bonus points.

Please do not talk during class; it is distracting to me as well as students sitting near you. Anyone

disrupting the classroom experience of others will be dropped from the class after the third

episode. The first time you will be reminded of the impact that your talking has on the

concentration of others and asked to please stop. After the second occurrence, you will be

informed this is the second time your talking is disrupting the concentration of others, and 4

points will be deducted from your grade. You will be dropped from class if it occurs one more

time.

Please make sure you turn off all computer volume, pagers, cell phones before class begins.

If your cell phone rings during class you will lose three points.

If you are sleeping during class you will lose three points; come to class focused to learn.

Please do not bring any food or beverage with you. Also - no children or pets please.

I appreciate your understanding of the above issues and your cooperation.

5. Contacting me or the Graduate Assistants

It will be my pleasure to talk with you about the course, career issues, or other related matters. As

indicated p.1. I have office hours in BUS 346 on Tuesday and Thursday from 11: 00 – 1:00.

Please contact one of the graduate assistants regarding administrative matters such as

exams, or entering grades on progress reports. I will sign these after the grade is entered.

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Please do not leave any phone messages that you will be absent from class, or that you are sick

and will be missing the exam, etc.; only use the class e-mail.

IF YOU NEED TO CONTACT ME BY E-MAIL, PLEASE MAKE SURE YOU USE THE

CORRECT E-MAIL ADDRESS. See the first page of the syllabus; e-mail to malbert@sfsu.edu

will not be answered – and – you will lose two bonus points.

Keys to Being Successful in this Class

1. Attend each class and focus on the material being discussed. Are you focusing your attention

on the material or are you thinking about something else or spacing out?

2. Comprehensively read the chapter reading assignments prior to coming to class.

3. To study, use the active studying technique summarized on p.10-11and reviewed in class.

DO NOT STUDY BY MEMORIZING THE POWERPOINT SLIDES SUMMARIZED IN

THE COURSE NOTEBOOK!!!

4. Think about what it means to study in order to fully comprehend a college course and then

actively apply good study habits to this course.

5. During each class, listen for my comments regarding concepts that you will be expected to

understand on the exam.

6. Make sure that you have the following items for each exam: clipboard and SCANTRON filled

out prior to class. Arrive on time for each exam. Remember that if you miss one exam and do

not fully document the situation as summarized earlier, you will receive a zero. In most cases,

this will mean that you will need to drop the course in order not to receive a failing grade.

7. Answer the following two questions: 1) Does it make sense to take this course only once?

2) What do I need to do so this happens?

The Commitment I Need from You

In the cover letter I wrote you that I am excited to teach this class and that I have spent

substantial time carefully designing the class. I also stated that I believe this course can have a

positive impact on your career. However, you are a key resource for this class to be successful.

I am asking you to target this course as one course that you will really apply yourself - and this

means that you use your energy for "mindful focus" while in McKenna Theatre. This will allow

you to absorb and understand the lectures, video cases, talk shows, workbook exercises, etc.

I trust you understand the potential problems associated with teaching a class of approximately

650 students in a large theatre setting. This reality required formulating the policies summarized

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above. Thank you for your understanding of this matter. I also designed some fun stuff into the

class. It is my wish that it brings a little joy into your experience at SFSU.

Web sites for Career Success

The web sites listed below can provide you with valuable information throughout

your career. I suggest that you spend 45-60 minutes during this semester exploring

some of these sites.

How to Write a Resume

1. http://resume.monster.com/

2. http://www.write-a-resume.org/

How to Interview

1.http://www.collegegrad.com/intv/

2.http://interview.monster.com/

Annual Salary Data

1.http://www.careerjournal.com/salaryhiring/

Choose “salary by title” under the “salary and hiring info” option on the right side of the

webpage.

2. http://stats.bls.gov/search/ooh.asp?ct=OOH

Enter an occupation that you would like to search for into the search engine bubble and click

search. The result page will give you the information regarding the earnings and other

information beyond that, such as the nature of work and the working conditions information

related to the occupation that you type in as the keyword.

Conducting Effective Meetings

1.http://www.management-info.biz/article/strategies-for-planning-and-conducting-7030.html

Use “Google search” (at the very top of the page) as the search engine and make sure that you

choose “management- info.biz” instead of “web” when you want to browse articles from this

site.

2. http://www.managementhelp.org/misc/mtgmgmnt.htm

Managerial Skills

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1.http://management.about.com/sitesearch.htm?terms=managerial%20skill&SUName=managem

ent&TopNode=3553&type=1

Scroll down the page and you can access 656 results for “managerial skill” topic.

2.http://www.thinkingmanagers.com/

Use Google search (on your left hand side) as the search engine and enter “managerial skill”

as the keywords. Do not forget to choose “management” under the Google search option if

you want to browse articles from this site.

Survey/Assessment of Managerial Skills

1. http://www.recipesforaction.com/schimellode/resources.html

2. http://www.humanlinks.com/skilhome.htm

Communication Skills

1.http://www.mindtools.com/CommSkll/CommunicationSkills.htm

Use the search engine on the top right of the page to pull out some information or articles

regarding the topic that you are working on. The results page will pop up immediately right

after you click search.

2.http://www.google.com/custom?domains=www.thinkingmanagers.com&q=communication+sk

ills&sa=search&sitesearch=www.thinkingmanagers.com&client=pub-

This URL leads you directly to “communication skill” page.

Leadership Skills

1.http://www.managementhelp.org/ldrship/ldrship.htm#anchor283260

This URL leads you directly to “leadership skill” page.

2.http://www.mindtools.com/pages/main/newMN_LDR.htm

3.http://www.buzzle.com/editorials/11-22-2005-82084.asp

Effective Decision Making

1.http://www.1000ventures.com/business_guide/crosscuttings/decision_making_main.html This

url leads you directly to “effective decision making” page. Just scroll down the page and you

will see all the information regarding effective decision-making.

Corporate Culture

1.http://beginnersguide.com/management/organizational-development-understanding-

corporate-cultures/

Use the “learn about” bubble as the search engine and the search results will pop up

immediately. Scroll down the page in order to see the search results.

Free corporate culture test is available when opening:

http://web.tickle.com/tests/corporateculture/?sid=2005&supp=search_corpculture_2&test=corp

oratecultureogt” webpage.

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2.http://www.1000ventures.com/business_guide/crosscuttings/culture_corporate.html

This webpage provides 25 lessons from Jack Welch, the former legendary CEO of General

Electric. In order to access this topic, you have to scroll down the page a little bit until you see

“Case in Point: 25 Lessons from Jack Welch” option. Click on it and scroll down the result

page until you see the table with those 25 lessons as the contents.

Recommendations for Learning the Course Material

1. DO NOT MEMORIZE THE PP SLIDES in the Course Notebook!

2. UNDERSTAND the concepts and their implications and applications.

3. Read each chapter before the chapter is discussed in class.

4. Before reading a chapter, skim it to become familiar with its focus:

Follow steps a through g summarized below:

a. First, read the „Planning Ahead‟ questions - there are usually four - and each one

corresponds to a major section of the chapter.

b. Then, read the few paragraphs that follow. These paragraphs provide an overview of the

key theme of the chapter.

c. Next, spend two minutes carefully flipping through the 3-4 pages that correspond to each

of the „Planning Ahead‟ sections. Note that each major section begins with the title of

that section underlined. Note the various topics that comprise each section, and briefly

read the concepts, definitions, and any illustrations/charts that appear so that you begin

to develop an outline in your mind of each of the major chapter sections.

d. After you do this for one section, continue this process for the other major sections that

comprise the chapter.

e. Now, before you begin to read each section, spend a few minutes reading and studying

the bulleted summary for that major section, appearing at the end of each chapter.

f. Then, after you have read and studied the first bulleted summary, slowly read „that

section‟ for comprehension and understanding.

g. Now that you have completed reading the first section, proceed

(following steps e and f) with the remaining major sections of the chapter.

5. After we have finished discussing each chapter in class, read and study that chapter again.

6. To determine if you really know the material, see if you can provide a brief oral summary for

each of the concepts that comprise the chapter. Try the following – simply look at each concept

that is discussed in each of the major sections. IF YOU CANNOT PROVIDE A BRIEF ORAL

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SUMMARY WITHOUT HAVING TO READ THE MATERIAL AGAIN, YOU DO NOT

UNDERSTAND THE CONCEPT!

7. Begin studying for each exam one week before the exam. It is assumed that you have read each

chapter twice before you begin to actively study. Re-read and actively study each chapter as

summarized above. Remember - IF YOU CANNOT PROVIDE A BRIEF ORAL SUMMARY

WITHOUT HAVING TO READ THE MATERIAL AGAIN, YOU DO NOT HAVE A GOOD

UNDERSTANDING THE CONCEPT!

MEAN EXAMS SCORES (based on 45 questions) FOR FALL 10:

TEST 1: MEAN 33.4, which is a C, and 14.2% received a D+/D, and 14.5 received an F.

TEST 2: MEAN 31.9, which is a C and 18.2% received a D+/D, and 21.8% received an F.

TEST 3: MEAN 33.7, which is a C, and 15.3% received a D+/D, and 9.5 % received an F.

Date Topic Assignment / In-Class Video

Jan. 25 Course Overview

Jan. 27 Management in the 21st Century Chapter 1

Feb. 1 Management in the 21st Century

Feb. 3 History of Management Module (p. 252 – 260)

Feb. 8 History of Management

Environment & Competitive Adv. 2

Feb. 10 Environment & Competitive Adv.

Globalization & Int'l Mgmt. 3 (only read 35-36 39-41, 43-45, 47-49)

Feb. 15 Globalization & Int'l Mgmt.

Ethical Behavior 4

Feb. 17 Ethical Behavior

Social Responsibility 4

Feb. 22 Social Responsibility

Feb. 24 EXAM 1 Scantron and Clipboard

Mar. 1 Planning 5

Decision Making

Mar. 3 Decision Making

Strategic Planning 6

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Mar. 8 Strategic Planning

Mar. 10 Strategic Planning

Entrepreneurship 6

Mar. 15 Controlling 7

Mar. 17 Controlling

Organizing 8

Mar. 22 Organizing

Mar. 24 Organizational Culture and Design 9

Apr. 5 Organizational Culture and Design 9

Apr. 7 EXAM 2 Scantron and Clipboard

Apr. 12 Managing Human Resources 10

Apr. 14 Managing Human Resources

Communicating 14

Apr. 19 Communicating

Apr. 21 Motivation 12

Apr. 26 Motivation and Job Design 12

April 28 Leadership 11

May 3 Leadership

May 5 Teams and Teamwork 13

May 10 Teams and Teamwork

May 12 EXAM 3 Scantron and Clipboard

NOTE: THERE IS NO EXAM DURING FINALS WEEK. However, if an unexpected event occurs

such that a class must be cancelled, Exam 3 could be scheduled on Thursday, May 19

The above schedule may change; any changes will be announced in class. Please make sure

you are aware of any changes to the schedule, including exams. Do not e-mail or leave phone

messages to inquire about any changes; contact another student who has attended class!

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Do not read the following pages from these chapters:

Chapter Pages Topics

2 22-25 Internal environment and diversity through Managing diversity

3 See below Various

9 139, 143 – 146 Multicultural organizations, Subsystems and work process design

10 159-161 Graphic rating scale through Multiperson comparisons

11 171-177 Fielder's theory through Transformational leadership

12 189-191 Reinforcement strategies through Punishment

12 193-195 Core characteristics model

14 227-231 Conflict management, Negotiation

For chapter 3, only read 35-36(through the 2nd

paragraph on Globalization); 39-41(Environment

of international business through MNC); 43-45(Cultures and global diversity through Role of

contracts); and 47-49(Management across cultures through end of the chapter).

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PROCEDURES FOR MGMT 405 EXAMS

1. Line up OUTSIDE McKenna Theatre either in Line 1 or Line 2

Make sure you form a single line. Do not double up in line.

2. Do not enter the theatre until instructed to do so by the College of Business Staff who

will be providing support. Follow their instructions.

3. While waiting in line, do not block any entrances (e.g. classrooms, doors, access to

other parts of the building, etc.)

4. You MUST have your hard plastic clipboard and scantron attached to the

clipboard in your hand prior to entering the theatre.

Take the scantron and clipboard out of you backpack BEFORE you get in line.

YOU WILL NOT BE ALLOWED INTO MCKENNA THEATRE WITHOUT A

HARD PLASTIC CLIPBOPARD AND SCANTRON ATTACHED.

If the bookstore is out of clipboards or scantrons the day of the exam, you will not be

able to take the exam and you will receive a grade of zero.

5. You cannot carry any books or notes into the theatre.

Make sure these are in a backpack prior to getting in line 1 or line 2.

You will not be able to enter the theatre with ANY books or papers in sight!

6. Do not skip a seat when entering the row or you will lose 2 Bonus Points.

7. Do not leave your seat to turn in exam until 10:10 at the earliest. An announcement

will be made at 10:10.

Bring a watch if you want to know the time, do not ask anyone.

Bring an extra pencil with eraser just in case.

8. When turning in your exam, do not have any pencils or pens in your hand.

Anyone in line with a pencil or pen will lose 3 Bonus Points.

9. Have your SFSU ID in your hand when turning in your exam. First, give your ID to the

GA collecting the exam. Then, give them the test, and then give them the scantron.

10. Make sure you fill out the information on the cover page of the test and on the scantron

BEFORE getting in line to turn in your exam.