MGAC70Management Information Systems

Fall, 2013

Instructor Contact Information:

Name: Douglas KongOffice: IC 362Email: kong@utsc.utoronto.caTelephone: 416-208-2694Class Sections/Time/Location: L01 – Monday (11 am – 1 pm) – IC120

L02 – Thursday (1-3 pm) – IC 120Course website: UTSC Blackboard Portal

Course Description:

Information systems began as automated office systems, and have grown into systems that assist managers to make decisions, systems that model successful business practices, and systems that transform the modern business into a knowledge-based enterprise. This course will introduce some key issues about the way in which information systems affect management. Although the course considers information technology, it focuses on management strategies, not technical issues.

The course will provide:

a summary of new technologies that are transforming businesses, and will increasingly do so in the near future

a review of information systems that assist management decision, the assumptions built into them, the limits they impose and the possibilities for new management strategies they provide

a review of the changing role of information systems in businesses and the attempt to create knowledge-based businesses

an introduction to the use of computer modeling and simulation and its role in transforming management styles

Prerequisite(s):

MGAB03H3/(MGTB03H3) and MGHB02H3 or [MGTB23H3 and MGTB29H3 or MGTB27Y3]

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Textbook/Required Course Materials:

Required Text:Baltzan, Detlor, Welsh, Business Driven Information Systems, 3rd Canadian Edition with Connect Access Card, copyright © 2012 (McGraw Hill), ISBN 1259018199

Alternative eBook option: Now Prepay Connect Access Codes can be purchased at the UTSC Bookstore. Connect can also be purchased online when you register at your Course Web Address. Connect contains the online interactive eBook for Baltzan, Business Driven Information Systems 3rd Cdn edition, Practice Assignments, Student Self-Study Quizzes and other resources.

Ivey Cases – Ivey cases can be bought on line via https://www.iveycases.com. You will need to first register with Ivey Publishing and you can search by quoting the case number and the case name listed on Page 7 of the course outline. Please bring a copy of this case to class on the date of discussion.

Other reference materials – Any other reference materials will be posted on: http://guides.library.utoronto.ca/mgtc11

Lecture Notes and Other Announcements:

Lecture notes and other materials will be posted on the UTSC Blackboard Portal.

Evaluation and Grading:

Component Weight/Value Due DateCase Assignment 1 12% Group of 2 See Schedule on Page 7Case Assignment 2 13% Individual See Schedule on Page 7Participation 10% Individual

Group Project 20% Group of 5-6 See Schedule on Page 7

Final Exam 45% Individual Final Exam PeriodTotal 100%

Note : The final exam date, time and location will be announced once they are determined.

Participation:The class participation mark represents 10% of the overall grade. Coming to class prepared and offering insights in the case and other course material to assist the class in understanding the course material is an important component of the course. I encourage each member of the class to participate in class as much as possible and share your thoughts and opinion to the class. It is not always the frequency of participation, but the quality that counts. You will learn much more by participating.

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Case Assignments:Case analysis develops your critical thinking and problem solving skills. An important aspect of problem solving is the necessity of selecting an answer in the face of uncertainty about the facts or requirements in the problem.

There are a total of 2 case assignments due for this course. The first assignment will be done in groups of 2 and is worth 12% of the overall grade. However, each pair must complete the assignments on an independent basis, without collaboration with other pairs. Groups of more than two will not be allowed. Each student in a pair will receive the same mark for the assignment, so it is strongly recommended that you study together with your partner, and that both students contribute to each solution. If you do not have a partner for the first hand in assignment, please notify the instructor immediately and at least one week from the due date of the assignment. The second assignment will be done individually and is worth 13% of the overall grade. The cases and due dates for the case analysis are noted on page 7 of the course outline. The questions for the case analysis will be posted on the course portal via Blackboard.

Students are encouraged to get together to discuss and understand the assignments, and learn from each other. Discussion of the assigned cases will contribute to your understanding of the material in the course and help to develop your analytical skills. However, it is critical that each group (Case 1)/student (Case 2) hand in a completely independent write-up of the cases assignment. Any undue similarity in written submissions will be considered plagiarism. Based on past experience, you are advised not to share electronic copies of any part of your assignment, since problems of “ownership” of the work may arise. Any undue similarity to solutions for similar problems in the textbook will also be considered plagiarism.

The format of the case analysis will be discussed in class by the instructor. Each case should be typed, 1½ spaced on letter-size paper using one-inch margins, maximum length is 8 pages for the first case assignment and 6 pages for the second assignment exclusive of tables, appendices and references and 12-point Times New Roman font or equivalent. A cover sheet should be included and the following information needs to be included: Case Title; Date; Course Number; Name of Student(s) who worked on the paper.

On the due date, a hard copy of the assignment needs to be submitted to the instructor at the beginning of class. An electronic copy also needs to be submitted to Turnitin. Normally, students will be required to submit their course essays to Turnitin.com for a review of textual similarity and detection of possible plagiarism. In doing so, students will allow their essays to be included as source documents in the Turnitin.com reference database, where they will be used solely for the purpose of detecting plagiarism. The terms that apply to the University's use of the Turnitin.com service are described on the Turnitin.com web site

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To sign up for Turnitin, please go to www.turnitin.com and set up the account. The following information will be required for you to log onto Turnitin.

Section Number

Class ID Enrollment Password

L01 6701648 MGAC70FA11L02 6701649 MGAC70FA112

Except for any unusual circumstances pre-approved by the instructor, no late assignment will be accepted.

Outside sources (articles, books, etc.) are encouraged but not required. Any reference should be listed in a bibliography at the end of the paper.

It is recommended that you keep the rough draft or photocopy of your assignment to minimize the problems caused by lost or missing assignments.

Group Project:The research project is a significant component of this course and is worth 20% of the overall grade. The objective of this project is to give students the chance to see how the concepts you learned from this course apply/are put into practice in real life.

Working in groups of 5 (no more than 6 students), this group project relates to doing some research of certain information system tools and techniques you may have learned in this course and how that applies in practice. It involves a written report at a maximum of 10 pages (excluding a 1 page executive summary, appendices, 12-point Times New Roman font or equivalent, 1½ spaced) as well as a 10 minute group presentation with 2-5 minute question and answer period (depending on class size). Both are due in week 11. Groups are advised to prepare the presentation in a professional manner with overheads, powerpoint presentations and other technologies you see fit in advance.

The written paper and presentation each weighs 50% of the total project. The written paper will be graded for quality analysis, presentation, organization of thought, understanding of context and originality of ideas. The presentation will be graded for organization, presentation of key ideas, understandability, creativity and originality.

The following is the background information for your group project:

You have recently bought a family restaurant, Eddy’s Cuisine, which is conveniently located in downtown Toronto. The restaurant offers many different kinds of specialized coffees, teas, a full service bakery, and a variety of fushion cuisine on the menu. The restaurant was first opened in 1950 and it was a local hotspot for many years.

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Unfortunately, business has been steadily declining over the last five years. The business was partially affected by the poor economy but mostly due to the fact that the operation has been outdated. There are no computers in the store and all ordering takes place manually. The previous owner had a terrific memory and knew all of their customers by name, but unfortunately, none of this information is located anywhere in the restaurant. The recipes for most of the items on the menu are also stored in your chef’s memory. Unfortunately the chef is getting old and he is ready to retire. Inventory is tracked in a note pad, along with employee payroll, and marketing coupons. The restaurant uses very little marketing except word of mouth, and essentially still operates the same as it did in 1950. You see a lot of opportunities in this business and have an ambitious goal. You would like to get your return in 3 years and would also want to turn this restaurant into a successful national franchise operation in the near future.

For the project, each group is required to prepare a case study as to how you can turn the hardware store around based on the technologies and materials you learned from this course. You should do a thorough research on 4 different technologies from this course and you believe that these technologies will help you enhance the business. These technologies should be embedded into a formal business plan you are preparing to turn around the business. Your final report should include (1) an executive summary (2) A quick review of industry/strategic analysis (3) discussion of goals, mission and proposed strategies (4) a thorough discussion of proposed technologies based on your research and how that links into your strategies (5) any financial justification (6) an implementation plan.

Final Exam:Each student will write the final examination, which will be a case. The case will be provided to you 24 hours before the final examination so you will have time to read it and consider it carefully. You may bring the case to the examination. You may also bring to the examination one page of notes (8 ½ x 11, both sides, typed or handwritten) and your textbook or powerpoint slides. The questions for the examination will be handed out at the examination. The examination will be worth 45% of the overall grade.

For the final exam,

i. Students who require special accommodations and arrangements for writing the examination should be in contact with the Accessibility Special Services Office to ensure that arrangements can be made on a timely basis.

ii. According to the Academic Regulations of UTSC (please refer to http://www.utsc.utoronto.ca/courses/calendar02/Academic_Regulations_(Part_III).html), if students are scheduled to write two final examinations at the same time, they should report their conflicts to the Assistant Registrar (Scheduling) (Room S416A, 416-287-7540). Arrangements will normally be made for students to write both examinations on the same day, with a supervised break. Where the conflict involves a St. George Campus course,

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arrangements will normally be made for both examinations to be written at University of Toronto at Scarborough. Requests for such arrangements must be made no later than two full weeks before the commencement of examinations and will not be considered after that time.

iii. Students scheduled to write final examinations in three consecutive time slots (these are morning, afternoon, and evening) may request special arrangements. Requests for such arrangements must be made with the Assistant Registrar (Scheduling) no later than two full weeks before the commencement of examinations. Requests will not be considered after that time.

iv. The final examination must be written in ink.

Policy on Missed Assignments/Examinations:

Missed assignments will be assigned a grade of 0.

Academic Support

The Department of Management, in collaboration with the UTSC library, will be providing academic research support in the IC Building. To refine your research skills or to learn more about various scholarly resources, please contact the Librarian for Management and Economics students.

Lola Rudin, Subject Librarian, Management and Economics Room IC375Office hours: Monday & Thursday, 1:00 – 3:00pm or by appointmentEmail: lrudin@utsc.utoronto.ca Web:  http://guides.library.utoronto.ca/utsc_mgmt

The English Language Development Centre (ELDC) helps students develop the critical thinking, vocabulary and academic communication skills essential for achieving academic and professional success. Personalized support includes: RWE (for academic writing); Communication Cafés (oral); Discussion Skill-Building Cafés; Vocabulary Cafés; seminars/workshops; personal ELD consultations; drop-in sessions. http://ctl.utsc.utoronto.ca/eld/

The Writing Centre (TWC) offers invaluable services to students (learn to become a better writer!) and offers many different kinds of help: drop-in sessions, individual consultations, workshops, clinics, and online writing handouts. http://ctl.utsc.utoronto.ca/twc/

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Academic Misconduct

Students should note that copying, plagiarizing, or other forms of academic misconduct will not be tolerated. Any student caught engaging in such activities will be subject to academic discipline ranging from a mark of zero on the assignment, test or examination to dismissal from the university as outlined in the academic handbook. Any student abetting or otherwise assisting in such misconduct will also be subject to academic penalties.

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Detailed Course Outline – MGAC70:

DATE TOPICCASE DISCUSSION IN

CLASSASSIGNMENTS

1 Sept 5/9Chapter 1 – Information Systems & Business

Strategy/Case MethodCase 2 (P 22-23)

2Sept 12/16

Chapter 2- Decision Making & Business Processes

Chapter 7 – Databases & Data Warehouses

Information Systems Strategy at the Toronto Stock Exchange(Ivey-9B00E005)

3Sept 19/23

Chapter 3 – The Internet & E-BusinessCase 3 (P 235-237)Case 1 (P 95-96)

4Sept 26/30

Chapter 12 – Networks, Telecommunications & Mobile Technology

MusicJuice.Net: The Challenge of Starting up a New Internet Venture(Ivey-9B10A013)

5 Oct 3/7Chapter 4 – Enterprise Computing Challenges

& Enterprise Resource Planning

CAA (Handout)Case 2 (P 402-403)

Case Assignment 1 Due

6Oct

10/21Chapter 5 – Operations Management and

Supply Chain Management

1-888-Junk-Van(Ivey-9B11E025)

Case 2 (P 134-135)Oct 14-18 Thanksgiving Day and Reading Week – No Class

7Oct

24/28Chapter 6 – Customer Relationship

Management

Half a Century of Supply Chain Management at Wal-Mart(Ivey-9B12D010)

Case 1 (P 162)

8Oct 31/Nov 4

Chapter 10 – Systems Development & Project Management

PFM Devices – Complex Project Initiatives (Ivey-9B07E018)

9 Nov 7/11Chapter 9 – Information Ethics, Privacy and

Security

Case 3 (P 193)Case 1 (P 301-302)Case 2 (P 302-303)

10Nov

14/18

Chapter 8 – Helping Organizations Access, Share & use Information

Chapter 11 – Enterprise ArchitectureCase Assignment 2 Due

Nov 18 Last day to drop F courses without academic penalty

11Nov

21/25Group Project Presentation Group Project

12Nov 27/ Dec 2

Review

Final Exam – To be scheduled during the final exam period

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