Metropolitan Family Services 2012 Annual Report

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In the process we added 10,000 new clients to our roster, hired nearly 100 new employees, and significantly expanded our services in Chicago and the suburbs – collectively the biggest piece of our story last year.

As we look ahead to next year, there will be targeted areas of growth. However, our main focus will be to develop our internal infrastructure, making essential investments in our people and systems that are most critical to executing our strategies. We will grow opportunistically, as dictated by our Strategic Plan we updated this year. We also will aggressively pursue new private philanthropic resources to offset continued pressure on public funding streams.

We thank our generous supporters, devoted staff, caring volunteers and active, distinguished boards for their inspiring commitment to the 53,000 deserving families we serve each year. It is through your belief in our mission that Metropolitan Family Services can continue its 155-year tradition of giving hope and opportunity to Chicago’s low-income families. We know families are the heart of strong communities. We thank you for standing with us as we deliver programs and services that invest in the Education, Economic Stability, Emotional Wellness and Empowerment of families as they strive to reach their full potential.

Sincerely,

Ric Estrada | President & CEO Martha Melman | Board Chair

RICARDO ESTRADA President and Chief Executive Officer COLLEEN M. JONES Executive Vice President and Chief Operating Officer DENIS HURLEY Chief Financial Officer DENNIS CONROY Senior Vice President, External Affairs

KARINA AYALA-BERMEJO Vice President, Human Resources and General Counsel THOMAS REMAKEL Vice President, Information Management Services

METROPOLITAN FAMILY SERVICES GIVES HOPE AND OPPORTUNITY TO FAMILIES.

WE ARE HUMAN SERVICE LEADERS, DEDICATED TO STRENGTHENING LOW-INCOME, CHICAGO-AREA FAMILIES. FAMILIES ARE THE HEART OF STRONG COMMUNITIES, AND WE INVEST IN SERVICES TO HELP THEM REACH THEIR FULL POTENTIAL.

Donors and Friends,

This past fiscal year was marked by significant growth, both planned and unexpected, that led Metropolitan Family Services to substantially expand its footprint as a leader in human services in the Chicago area. We are fortunate to be in a position to sustain growth in the current economic climate, in an industry increasingly shaped by pared public sector budgets and a shift to fee-for-service payment structures.

This year, the human services sector saw a rash of consolidations and closings. Perhaps the most notable of these locally was the shuttering of the historic, 122-year-old Jane Addams Hull House. In a high profile move that saw one renowned Chicago institution coming to the aid of another, Metropolitan answered the call for help. We integrated a considerable amount of Hull House programming into our service framework, including the Center for Working Families, Family Works economic stability programs, and the Domestic Violence Court Advocacy Program.

For services that did not fit Metropolitan’s agency platform, we recommended their transfer to other respected organizations. From the beginning conversation with Hull House leadership, the goal was to ensure the majority of services remained intact for clients and former staff. We are proud of the role we played in this momentous undertaking and commend staff, volunteers and supporters for accomplishing a successful transition and accommodating this unexpected growth opportunity.

In another substantial development, Metropolitan was awarded competitive grants to provide Head Start and Early Head Start programming for 629 children in DuPage County. Key findings from our research showed a burgeoning need for Head Start services as the number of young children living in poverty has more than doubled in the last decade. We are providing a combination of center-, school-, and home-based services in an innovative approach that will transform Head Start services in the sprawling 336-square-mile county. But we are not new to Head Start. The strategic addition of Head Start programming in DuPage joins our three Head Start programs in Chicago to further strengthen and expand our core capabilities in early childhood education.

The impact of launching DuPage Head Start services, assuming Hull House programming, and partnering in Woodlawn’s New Choice Neighborhood Initiative led to a swift 30 percent growth in both revenue and expenses.

“GROWTH IS THE BIGGEST PIECE OF OUR STORY LAST YEAR.”PRESIDENT’S LETTERRIC ESTRADA

“WE ADDED 10,000 NEW CLIENTS . . .”

FINANCIALS AND ACTIVITY2012 STATEMENT

Depreciation & AmortizationNet Investment Gains (Losses)Recognition of Pension Liability Under New Accounting StandardChange in Market Value of Interest Rate SwapOther

Non Operating ActivityTotal Change in Net AssetsNet Assets at Beginning of YearNet Assets at End of Year

(644)(2,990)

(3,610)

(2,916)170

(9,990)(8,967)47,67338,706

(577)5,522

1,010

46165

6,4816,700

40,97347,673

OTHER CHANGES IN NET ASSETS

Government GrantsProgram Service FeesContributionsUnited WayEndowment PayoutIncome from Trusts & Other Income

Total Operating Revenue

20,9616,6924,6441,8452,143

1,090

37,375

17,4026,4754,5111,8602,000

912

33,160

OPERATING REVENUE 2012 2011

Emotional WellnessEducationEconomic StabilityEmpowerment

Total Program ExpensesManagement & GeneralFund Raising

Total Operating ExpensesOperating Surplus (Deficit)

10,77410,8846,9491,620

30,2274,5061,619

36,3521,023

11,6299,7004,0441,448

26,8214,7321,388

32,941219

OPERATING EXPENSES

STATEMENT OF ACTIVITIES Amounts in 000s

CALUMET 11,656 CLIENTSLEGAL AID 8,561 CLIENTSMIDWAY 8,473 CLIENTS

SOUTHEAST CHICAGO 6,227 CLIENTSDUPAGE 6,209 CLIENTSSOUTHWEST 6,170 CLIENTS

NORTH 3,411 CLIENTSEVANSTON/SKOKIE 1,866 CLIENTSEMPLOYEE ASSISTANCE 1,240 CLIENTS

LAST YEAR WE HELPED 53,813 INDIVIDUALS AND FAMILIES IN THE CHICAGO AREA

Accounts Payable & AccrualsLine of CreditNotes PayableBonds PayablePension LiabilityOther

Total LiabilitiesNet AssetsTotal Liabilities & Net Assets

3,3653,3501,215

12,7009,7905,277

35,69738,70674,403

2,6791,3601,271

12,7006,3992,719

27,12847,67374,801

LIABILITIES AND NET ASSETS 2012 2011

STATEMENT OF FINANCIAL POSITION

CashReceivablesInvestmentsInterest in TrustsProperty & EquipmentOther

Total Assets

2436,577

36,47412,82417,794

491

74,403

7294,628

39,00813,26616,791

379

74,801

ASSETS 2012 2011

Amounts in 000s

OPERATING EXPENSES 30% Emotional Wellness 30% Education 19% Economic Stability 12% Management & General 5% Empowerment 4% Fund Raising

OPERATING REVENUE 56% Government Grants 18% Program Service Fees 12% Contributions 6% Endowment Payout 5% United Way 3% Income from Trusts

& Other Income

25%EMOTIONAL WELLNESS

13,280 CLIENTS

20%EDUCATION10,867 CLIENTS 30%

ECONOMIC STABILITY16,036 CLIENTS9%

CENTRAL INTAKE5,069 CLIENTS

16%EMPOWERMENT

8,561 CLIENTS

METROPOLITAN FAMILY SERVICES | 2012 ANNUAL REPORT

CLIENT COUNT BY SERVICE AREAS

FELIPEEDUCATION WE PREPARE YOUNG PEOPLE AND PARENTS FOR SUCCESS

Felipe works in shipping and receiving for a company in Bensenville. The widower and father of 4-year-old Emily strongly believes in the merits of early education. That’s why he enrolled Emily in Metropolitan’s North Center Head Start program. “Education is very important,” says Felipe. “I’m proud of what they are teaching her at Metropolitan. She is going to start kindergarten prepared.” Along with giving children from low-income families quality child development and school readiness services, Metropolitan’s Head Start programs encourage parent involvement to further foster success. Felipe is on the Parent Policy Committee at the North Children’s Center. “I want to be involved as a parent, to know what‘s going on with the kids, know what she is learning. Emily is very happy to see me there.”

ROBERTEMOTIONAL WELLNESSWE ENCOURAGE HEALTHY AND PRODUCTIVE LIVES

Robert is a 56-year-old Vietnam veteran who has been battling depression for the past year and-a-half. About a year ago, he developed medical issues and lost his job. “That was a big blow to who I am,” said Robert. “I became more depressed and my health got worse.” Robert sought help from Metropolitan’s Mental Health services. With the support of a counselor from Metropolitan and a psychiatrist in his community, he has made great gains. “Metropolitan has been nothing but good for me,” says Robert, who credits Metropolitan for giving him the tools to cope with his depression. “I have one of the best counselors.” Robert is now inspired to become a peer mentor and help others with their depression. “I really feel like I could help someone else who has gone through what I have.”

LENETTAECONOMIC STABILITYWE SUPPORT STRONG, SELF-SUSTAINING FAMILIES

After being out of work for six years, 39-year-old Lenetta followed a friend’s recommendation and contacted Metropolitan’s Family Works program for help. What she got was much more than assistance finding a job. She got the guidance and support she needed to get her future back on track. Lenetta attended several job readiness trainings and employment workshops offered through Family Works. Metropolitan then helped her find a job as a Mentor Coordinator for Thornton Township. “I love going to work every day,” says Lenetta, who is proud to be a role model for her children. “My kids see their mom working again. They motivate me.” Lenetta also is working with an Education Specialist at Metropolitan to complete her GED. She plans to continue on and earn a degree in education. “The program was a great opportunity for me.”

PEGGYEMPOWERMENTWE HELP FAMILIES STAND UP AND BE HEARD

Peggy knows about hard work and perseverance. The 28-year-old mother of two wanted out of her violent marriage. She sought help from the Legal Aid Society, which secured an order of protection and divorce from her abusive husband, and won her custody of the children. After the divorce, her husband “dropped out of the picture,” and never paid child support. Peggy, determined to move forward, returned to school, earned her degree from Northeastern University and eventually remarried. Thanks to recent Legal Aid Society efforts, Peggy has been awarded more than $150K for years of unpaid support, health insurance, medical costs, and college expenses for her children. “Metropolitan Family Services advocates for you. They protected me, fought for me when no one else would. What else would I have done?”

FAMILIES ARE OUR PASSION WITH SERVICES IN FOUR KEY AREAS

CALUMET235 East 103rd Street | Chicago, IL 60628773–371–3600Audrena Spence, Executive DirectorServing Roseland, Pullman, West Pullman, Riverdale, Washington Heights, Morgan Park, Mount Greenwood, Beverly and ChathamAdditional locations:Trumbull Park Homes Sites (serving Trumbull Park) 2413 East 107th Street | Chicago, IL 60617

773–356–9742 2411 East 107th Street | Chicago, IL 60617

773–359–4561Lathrop Homes Sites 2638 & 2640 North Hoyne | Chicago, IL 60647

773–327-2284 Center for Working Families (CWF)

(at Kennedy-King College) 747 West 63rd Street, Rm. 106 | Chicago, IL 60621 773–487-3723 North Central

1414 North Talman | Chicago, IL 60622 773-360-1540

MIDWAY3843 West 63rd Street | Chicago, IL 60629773–884–3310Laurie Sedio, Executive DirectorServing Chicago Lawn, Englewood, West Englewood, West Lawn, Gage Park, ClearingAdditional locations: Midway Head Start

6422 South Kedzie | Chicago, IL 60629 773–884-2400 Midway Children’s Center

3215 West 63rd Street | Chicago, IL 60629 773–884–2350 Jane Addams Domestic Violence Court Advocacy Program

555 West Harrison | Chicago, IL 60607 312-325-9175

LOCATIONSCHICAGO AND SUBURBAN CENTER

DUPAGE222 East Willow Avenue | Wheaton, IL 60187630–784–4800Theresa Nihill, Executive DirectorServing DuPage CountyAdditional locations: Elmhurst, Naperville, Woodridge Treasure House Resale Shop

497 Pennsylvania Avenue | Glen Ellyn, IL 60137 630–469–6907

4 SERVICE AREAS * 7 CENTERS * 53,813 PEOPLE SERVED

NORTH (and NORTH CHILDREN’S CENTER)3249 North Central Avenue | Chicago, IL 60634773–371–3700A. Fernando Freire, Executive DirectorServing Belmont Cragin, Hermosa, Irving Park, Portage Park

SOUTHEAST CHICAGO3062 East 91st Street | Chicago, IL 60617773–371–2900Laurie Sedio, Executive DirectorServing South Chicago, Calumet Heights, South Deering, Hegewisch, the East Side

CITY CENTERS

SUBURBAN CENTERS

EVANSTON/SKOKIE VALLEY5210 Main Street | Skokie, IL 60077847–425–7500A. Fernando Freire, Executive DirectorServing Evanston, Niles, Morton Grove, Lincolnwood, Golf and Maine Townships Additional location: Evanston

820 Davis Street, Suite 218 | Evanston, IL 60201 847–425–7500

SOUTHWEST10537 South Roberts Road | Palos Hills, IL 60465708–974–2300Jean Xoubi & Michelle Churchey-Mims, Program DirectorsServing Calumet, Lemont, Orland, Palos and Worth Townships; Blue Island and Oak Forest Additional location: Blue Island

13136 South Western | Blue Island, IL 60406 708–974–5800

MAIN OFFICEOne North Dearborn, Suite 1000 | Chicago, IL 60602312–986–4000

ADMINISTRATIVE HEADQUARTERS

EMPLOYEE ASSISTANCE NETWORK (EAN)312–986–4249LEGAL AID SOCIETY312–986–4200Kendra Reinshagen, Executive Director

LAST YEAR WE HELPED 53,813 INDIVIDUALS AND FAMILIES IN THE CHICAGO AREA BECOME MORE SELF-SUFFICIENT

AND HELPED STRENGTHEN FAMILY BONDS.

SINCE 1857, METROPOLITAN FAMILY SERVICES HAS PROVIDED HOPE AND OPPORTUNITY TO FAMILIES. METROPOLITAN HAS PLAYED A PIVOTAL ROLE IN OUR

COMMUNITY'S PAST AND PRESENT, AND WILL CONTINUE TO DO SO IN THE FUTURE.

THANKS FOR YOUR SUPPORT!

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WITH YOUR HELP WE IMPROVEDTHE LIVES OF 53,813

INDIVIDUALS AND FAMILIES

Metropolitan Family Services recognizes the many corporations, foundations and individuals whose financial

support of the Annual Fund during fiscal year 2012 helped us to support and strengthen thousands of families

throughout Metropolitan Chicago.


THANK YOU TO OUR DONORS!

GOVERNMENT FUNDERS

Area on Aging/Age OptionsChicago Department of Family and Support ServicesChicago Department of Housing and Economic DevelopmentChicago Department of Public HealthChicago Housing AuthorityChicago Public SchoolsCity of ElmhurstCity of EvanstonCity of LemontCity of NapervilleCook CountyDonated Funds InitiativeDuPage CountyIllinois Attorney GeneralIllinois Department of Children and Family ServicesIllinois Criminal Justice Information AuthorityIllinois Department of Healthcare and Family ServicesIllinois Department on AgingIllinois Department of Human ServicesIllinois State Board of EducationIllinois Violence Prevention AuthorityLocal Initiatives Support CorporationNiles TownshipSouthwest Youth CollaborativeU.S. Department of EducationU.S. Department of Health and Human ServicesU.S. Department of JusticeVillage of Orland ParkWoodridge School District 68

FOUNDATION, ORGANIZATION AND CORPORATE DONORS

$100,000 AND ABOVECatholic Charities - DuPage Kirkland & Ellis FoundationLawyers Trust Fund of Illinois

United Way of Metro Chicago Impact Fund, a fund of the McCormick FoundationMcCormick FoundationWallace Foundation

$50,000 TO $99,999AnonymousBank of AmericaNathan and Emily S. Blum FundThe Chicago Bar FoundationThe Chicago TribuneChicago Tribune Charities – Holiday Campaign, a fund of the McCormick FoundationLloyd A. Fry FoundationJPMorgan Chase FoundationPolk Bros. FoundationPreservation of Affordable HousingSidley Austin LLP

$25,000 TO $49,999Abbott LaboratoriesAllstate FoundationBaker & McKenzieBMO Harris Bank and Harris myCFOCharter One FoundationThe Chicago Community TrustCiti FoundationCommunity Memorial FoundationThe Crown FamilyThe Duchossois Family FoundationFinnegan Family FoundationJulius Frankel FoundationJenner & Block LLPBowman C. Lingle TrustLocal Initiatives Support CorporationNuveen Investments, Inc.John W. Parmelee TrustReade Industrial FundU.S. CellularWinston & Strawn LLP

$10,000 TO $24,999AnonymousAdams Street Partners

Allstate Insurance CompanyAileen S. Andrew FoundationAon HewittASGK Public Strategies, LLCThe Bersted FoundationBlue Cross Blue Shield of IllinoisBrinks Hofer Gilson & LioneChicago BlackhawksChicago State UniversityChicago White Sox Community Fund, a fund of the McCormick FoundationClubCorp Charities, Inc.Seymour A. Cohen Family FoundationColonel Stanley R. McNeil Foundation, Bank of America, N.A., TrusteeConvergence Acceleration SolutionsCubs Care, a fund of the McCormick FoundationDeloitte LLPDiscover Financial ServicesDr. Scholl FoundationIllinois Bar FoundationIllinois Equal Justice FoundationInternational Exposition CompanyITWJones DayKirkpatrick Family Charitable Foundation TrustSheldon L. & Pearl Leibowitz FoundationMcDonald's CorporationMesirow FinancialNorth Suburban Healthcare FoundationPeople's Gas Light and Coke Co.PricewaterhouseCoopers, LLPPrince Charitable TrustsPritzker FoundationTelephone & Data SystemsUBS Financial Services Inc.The University of ChicagoVegetable Juices, Inc.Village Treasure HouseWGN Radio 720 Neediest Kids Fund, a fund of the McCormick FoundationWheaton Family Service League

$5,000 TO $9,999ABC 7 ChicagoAmdocsApollo GroupBaxter International Inc.Burke Warren MacKay & Serritella, P.C.Charter OneChicago Mercantile ExchangeCrowe HorwathDeVry UniversityExelonFifth Third BankFoley & Lardner LLPMax Goldenberg FoundationHeitmanHenry Crown and CompanyHopeLine-Mid WestHub International LimitedIBM CorporationJanssenJay Johnson Charitable TrustKPMG LLPLatham & Watkins LLPMayer Brown LLPNavigant Consulting, Inc.The Northern TrustPapa John's PizzaPNC BankThe PrivateBankProskauer Rose LLPPublic Interest Law InitiativeB. T. Rocca, Jr. FoundationSkadden, Arps, Slate, Meagher & Flom LLPVedder Price P.C.

$2,500 TO $4,999AccentureArnstein & Lehr LLPBaskes Family FoundationClaim Center Distribution Account IIColman Family Philanthropic FundCommunity Bank of Wheaton and Glen EllynCord Vanderpool FoundationEimer Stahl LLPExchange Club Charitable OrganizationFirst Bank & TrustFirst Evangelical Lutheran ChurchGalmont ConsultingGoldman, Sachs & Co.Grant Thornton LLPHolland & Knight LLP

JBT Capital, Inc.Kiwanis Club of Central DuPage CountyLittler Mendelson Foundation, Inc.McGladrey & Pullen, LLPNational Association of Women Lawyers (NAWL) FoundationNavistarOberweis Asset Management and The Oberweis FundsPackaging Personified, Inc.Perkins Coie LLPReed Smith LLPSchwarz Supply SourceShaw Gussis Fishman Glantz Wolfson & Towbin LLCRoger and Susan Stone Family FoundationThe Sun-Times Judge Marovitz Lawyers Lend-A-Hand to Youth ProgramThe TJX Foundation, Inc.Town & Country Distributors, Inc.Traffic Control & ProtectionVillage of LincolnwoodWest Suburban BankWheaton Bank & Trust Co.Woodland Foods LTD

$1,000 TO $2,499Accutest LaboratoriesAlsdorf FoundationAramark Management Services, LPAstraZenecaBarnes & Thornburg LLPBP Fabric of America FundBryan Cave LLPCitizens "4" McBrideComcast CableDrinker Biddle & Reath LLPDykema Gossett PLLCElmhurst CollegeElmhurst Memorial HospitalFriends of KoreaGlen Ellyn Family Service LeagueNorman W. Harris Reserve FundThe Horton GroupJewel-OscoKindlon Enterprises, Inc.Knight Educational ConsultantsLeaders BankLexisNexisLisle Savings BankLoop Capital FoundationMcDermott Will & EmeryNaperville Noon Lions FoundationNBC 5 ChicagoPalos Park Presbyterian Community ChurchPattishall, McAuliffe, Newbury, Hilliard, & Geraldson LLP

Our adoption preservation program helps families formed through adoption or guardianship with their children who have emotional and trauma issues. 746 children or 98% of children we served were kept in their adoptive homes, saving taxpayers a potential $4,216,392 last year. 2


1857

1871

1888

The Chicago Relief and Aid Society is founded and incorporated by the Illinois State legislature.

Mayor Mason appoints the Chicago Relief and Aid Society to administer all relief, nearly $10 million in money and goods, to victims of the Great Chicago Fire.

The Chicago Relief and Aid Society and Chicago Charity Organization merge, bringing a greater focus on poverty prevention to the organization.

SINCE 1857, METROPOLITAN FAMILY SERVICES HAS PROVIDED HOPE AND OPPORTUNITY TO FAMILIES. METROPOLITAN HAS PLAYED A PIVOTAL ROLE IN OUR COMMUNITY'S PAST AND PRESENT, AND WILL CONTINUE TO DO SO IN THE FUTURE.

Phoenix Closures, Inc.Rathje & Woodward, LLCRed Thread Productions, Inc.The Reichert FoundationRotary Club of ElmhurstRotary Club of Skokie ValleyRotary Club of WoodridgeSafeco InsuranceSafeway FoundationSNR DentonStar Detective & Security Agency, Inc.Starcom WorldwideState Farm InsuranceStorino, Ramello & Durkin

$500 TO $999Abbott Laboratories Employee Giving CampaignAdvisory Research, Inc.Anderson Pest SolutionsAntek Madison Plastics USA, Ltd.The Barr FundComan & Anderson P.C.Community Chest of Lemont, Inc.Davis FriedmanHoneywell Hometown SolutionsIllinois College of OptometryKarmin Family Charitable TrustJoseph and Helen Komarek FoundationMarquette BankReynolds Family FoundationThe RJN FoundationSt. Michael's United Church of Christtix4causeWilliam Blair & Company

$250 TO $499Barclay, Dixon, & Smith, P.C.Bennett & Brosseau Roofing, Inc.Berger SchatzBrookins Funeral HomeCapitol Glass & Architectural Metals, Inc.Central DuPage HospitalCommunity of African American Mental Health ProfessionalsEdwards Fashions UnlimitedEllwood AssociatesThe First United Methodist Church of Glen Ellyn

Frederick Lynn LLCGavlin Family FoundationHamill Family FoundationHilton-The Palmer HouseThe Robert and Norma Hoaglund Charitable Gift FundJoint Civic Committee of Italian Americans Women's DivisionJulrich Homes, Inc.Law Offices of Michael W. FlemingLittler MendelsonMcBride Insurance Agency, LTDNaperville JayceesNorthminster Presbyterian ChurchProvidence BankRoseland Community Hospital, Dian M. Powell, and Sharon ThurmanSeaway National BankTaylor & Malone Management, Inc.Samuel Weinstein Family FoundationWells Fargo Bank, N.A.

$100 TO $2491206 Webster Ltd.Ammons Transportation Service, Inc.Bass Furniture & Rug Co.Eugene S. and Elizabeth D. Buino Charitable FoundationCenter for Natural TherapiesChicagoist.comCommittee to Elect Anne M. BurkeDaniels Priniting & Office SupplyDanny's Communication Inc.DuPage Area Alumnae Club of Alpha Gamma DeltaElmhurst Police Benevolent Athletic AssociationFamily Service League of DuPage County CouncilFeitler Family FundFennell Electric, Inc.Fetzer InstituteJohnson & Associates P.C.Law Offices of Joel S. CorwinLG CommunicationsLou's Auto Maintenance and Repair, Inc.MAC Management Co., Inc.MacFundMaine East High School English DepartmentJohn H. and Ann E. McDermott FoundationMica World, Ltd.Midwest MechanicalMold Solutions of ChicagoO'Carroll & Associates, LLCO'Management LLCPalos Heights Woman's Club

David P. Pasulka & Associates, P.C.Prevent Child Abuse AmericaProgram/Design Management, Inc.R J A Design, Inc.Regal Decorating, Inc.Rosemoor Community AssociationKeith Ross and AssociatesSalstubro LLCSolomon Cordwell BuenzSouthwest Pest ControlSuburban Area Agency on AgingTotal Security Management, Inc.Van Bruggen SignsVrdolyak Law Group, LLCDerrick A. Williams Insurance Agency, Inc.Willis Janitorial ServiceWindy City Chapter Jack & JillWoods Event Management, Inc.Youth 1st Counseling Services, Inc.

CORPORATE, FOUNDATION AND LAW FIRM MATCHING GIFTS

Adams Street PartnersAllstateAon HewittBank of AmericaBMO Harris BankCharter OneThe Chicago TribuneCredit SuisseGoldman, Sachs & Co.GraingerHoughton Mifflin HarcourtKraft FoodsMcCormick FoundationMcDonald's CorporationMicrosoftThe Northern TrustNuveen Investments, Inc.PNC Capital AdvisorsPrudential FoundationU.S. CellularUBS

INDIVIDUAL DONORS

$100,000 AND ABOVEAnonymousMr. and Mrs. Cushman B. Bissell, Jr.Mr. Bruce White

$50,000 TO $99,999AnonymousRichard and Martha MelmanMs. Barbara Rapp

$25,000 TO $49,999Mrs. Merle G. CohenMr. and Mrs. Michael and Ashley JoyceMr. and Mrs. George and Phyllis MucciantiJohn W. and Jeanne M. RoweMichael and Lori Vardas

$10,000 TO $24,999AnonymousMr. Brian AugustianMrs. Karen CrottyMr. and Mrs. Craig J. DuchossoisMr. and Mrs. Timothy EarleMr. Wade FetzerMichael and Valerie ForadasMr. C. Gary GerstMr. Steven R. GilfordMr. and Mrs. Daniel Gorsky

Mr. David F. GrahamMr. David D. HillerMrs. Nancy HughesMr. Tony W. HunterMr. and Mrs. Dominic Imburgia, Sr.Mr. W. Kirk JamesMr. and Mrs. Michael L. KeiserMr. Thomas R. KolderMr. John L. MacCarthyMr. John V. N. McClureMr. Steve PattonMr. and Mrs. Michael PerlowVirginia Johnson Pillman and Stanley M. PillmanMs. Eileen P. ScudderMr. Michael J. SilversteinMr. Scott C. SolbergMr. Byron O. SpruellMr. James E. Thompson

97%of clients served last year reported that the services they received helped them deal more effectively with

their problems.



Donna, David, and Julia TroppMrs. Lynn S. TurnerMr. Brian J. White

$5,000 TO $9,999Mr. Erik D. BarefieldMr. and Mrs. Keith D. BronsteinMrs. Erica CanzonaMr. Robert C. CarrMr. Frank M. ClarkMs. Jennifer ComparoniMr. Peter D. CristMr. Saumya Nandi and Ms. Martha DelgadoMr. and Mrs. Richard L. DuchossoisMs. Kimberly DuchossoisMr. Tyrone C. FahnerPete FawcettAlbert and Suzanne FriedmanMr. and Mrs. Peter GarvyMr. C. Graham S. GerstMr. Umrai S. GillMs. Julie Q. HarmonMr. Roger HochschildKaren and Tom HowellMr. Erik JohnsonMr. Richard KirschMr. Robert C. Knuepfer IIIMr. and Mrs. Randy KuhnMr. L. Bates LeaMr. and Mrs. John MadiganBruce, Jeanne, and A.J. MarcusMr. and Mrs. William F. NapletonMr. and Mrs. Peyton H. Owen, Jr.Mr. and Mrs. Frank M. PecoraMr. Alan E. PetersonMr. Daniel F. RahillMrs. Laurie F. ShultsMs. Leslie M. SmithJames and Lael Stanczak

Mr. Erich StruckmeyerMr. and Mrs. Thomas R. WilleMr. Michael Wozniak

$2,500 TO $4,999Anonymous (2)The Ruth N. Barber CLATMr. Robert L. Berner, Jr.Mr. Mervin J. BlockMr. Richard A. ChesleyMr. Gary M. EldenMr. Ricardo Estrada and Ms. Beatriz Ponce de LeonMr. Zachary T. FardonMs. Erin M. GardinerMr. and Mrs. Robert G. GibsonMs. Kristine Martz GivensMr. Michael D. GravelineMr. Stephen M. GriesemerMr. William D. HeinzMr. Steve HlavinMr. and Mrs. Joseph ImburgiaJordan KirshenbaumMr. Joseph J. KnuepferMr. Robert C. Knuepfer, Jr.Mr. Ronald D. KroppMr. and Mrs. Michael G. LombardMr. and Mrs. Michael MazzaMr. and Mrs. Charles B. McKennaMr. and Mrs. Jason MeadorMr. R.J. MelmanGreg and Karen MeyerMr. and Mrs. Denny MooreMr. Mark A. Peterson and Mrs. Marcella A. PetersonMr. and Mrs. Jeffrey R. PlattMr. and Mrs. Stan R. Razny, Jr.Mr. John RossMrs. Wendy RubasMs. Sophia Ruffolo

Ms. Kathleen K. RummelMr. Glenn SchneiderMr. Bill StephenMs. Deb StephenMrs. Nancy VincentMr. and Mrs. Timothy WalduskyMr. and Mrs. Douglas G. WildingMr. Robert H. Nutt and Ms. Claudia A. WolfMs. Debbie K. Wright

$1,000 TO $2,499Mr. Hall Adams, Jr.Mr. Bill AdeeMr. and Mrs. Charles AllenMr. and Mrs. Alexander C. AllisonMr. John Amboian and Mrs. Ann L. AmboianMr. and Mrs. Michael ArkesMr. Peter ArtsMr. and Mrs. Stuart J. BabendirMr. Gregory S. BaileyMr. Christopher M. BartoliMs. Tianne BatailleMr. and Mrs. Robert J. BenedictMs. Camille E. BennettMr. Timothy S. Bishop and Ms. Helene B. GreenwaldMr. Tobias Bishop and Rev. Kevin DownerMr. and Mrs. Charles W. BlombergMr. Charles B. BoehrerMr. Marcus E. BoggsMr. and Mrs. James J. BriceMr. and Mrs. Kevin J. BrownMrs. Becky BrubakerMr. Jeffrey BrunsMr. and Mrs. Thomas A. BuddigMr. and Mrs. Timothy L. BurkeMr. and Mrs. Thomas R. Butler

Ms. Susan H. CarltonMr. and Mrs. Vince CasanovaMs. Julie ChavezMr. and Mrs. Joel ChestlerJoan and Patrick CinquegraniGeorge Dennis ConroyMr. Stanton R. CookMr. F. Michael Covey IIIMark and Connie CraneMr. Timothy S. CraneJohn and Jan CregierMr. and Mrs. Bruce CrownMs. Wilda J. DaileyMr. and Mrs. Domenick D'AlessandroMr. Muller Davis P.C.Ms. Ann C. DeeMr. Charles DenisonMs. Stephanie Dodge GournisMr. Phil DohertyMr. William M. DoyleMr. Timothy ElliottMs. Kelly A. FetzerMr. and Mrs. Matthew FrancisMr. and Mrs. Carlos H. FrancoMs. Katherine M. FrazierMr. Robert GersteinMr. and Mrs. Thomas F. GingMr. Scott GoodreauMr. and Mrs. Mark GrafMr. and Mrs. William S. GrayMr. and Mrs. Dominic GreenMr. and Mrs. Robert J. Greenebaum, Jr.Mr. and Mrs. Richard GulliverMr. and Mrs. Ryan GwillimMr. John W. HabenMr. Scott W. HamerMr. Wallace W. Harris, Jr.Ms. Kyle L. HarveyMs. Kathy HerbertMr. Robert F. Hettinger

Mr. Timothy J. HeverinMs. Jeanette S. HunterMr. and Mrs. Robert HutchinsonTom Hynes and Carol JonesMrs. Judi A. JacobsColleen and Jim JonesRichard L. Jones, Ph.D.Mr. Arthur O. KaneMr. Thomas G. KaneMr. and Mrs. Daniel KeefePat and Jenny KernanMr. and Mrs. Jonathan KleinMs. Lauren KnuepferMr. and Mrs. Walter W. Kurczewski, Esq.Mr. and Mrs. Richard KurzawskiMr. Matthew Kutcher and Ms. Rebecca RichardsMr. and Mrs. John R. LandisMs. Lori LaRose and Mr. Jeff DiemandMs. Marie R. LarsonMr. and Mrs. Charles B. LewisMr. and Mrs. John LisyMr. and Mrs. Richard C. LymanMr. and Mrs. John P. MacCarthyMr. and Mrs. Thomas MacinaMr. and Mrs. David MallibandMr. and Mrs. Eugene D. MalloyThe Honorable and Mrs. Thomas D. MarcucciElaine F. Marks Irrevocable TrustMr. and Mrs. Glenn M. MazadeMr. and Mrs. James McAveeneyMr. and Mrs. JR McBrideMr. and Mrs. James B. McCarthyMr. Doug McClureMr. and Mrs. Martin J. McFaddenMr. and Mrs. Ted McNabolaMr. and Mrs. James F. McSherryMr. Jerrod MelmanMs. Molly MelmanMr. and Mrs. Michael I. MillerMrs. Aspasia Apostolakis MillerMr. and Mrs. Carlos MinettiMr. and Mrs. Randy MohlerMr. and Mrs. Brad MooreMs. Sandra MurphyMr. Carl NeumannMr. Jim O'BrienMr. and Mrs. Thomas G. OmundsonMr. and Mrs. William A. OsbornMs. Karen Kuenster and Mr. James OsickMs. Diana PalomarMr. and Mrs. John J. ParoMs. Ashley ParoMr. and Mrs. Alex PearsallMr. Rodney Perry

Teaching Strategies GOLD compares local Head Start and Early Head Start centers with national Head Start progress in specific developmental domains. Metropolitan's early childhood center children measure up with

national Head Start norms by being within 92% to 99% of the National Head Start standard. From the beginning of the services to the spring, staff saw gains in the following domains: 5

Social Emotional Development by7.3%

Cognitive Development by 7.6%

Literacy Development by 8.3%

Mathematics Development by 7.7%

1+1= ABC


1909

1919

1930

The Chicago Relief and Aid Society and the Chicago Bureau of Charities merge to form United Charities of Chicago.

The Chicago Legal Aid Society becomes part of United Charities. The renamed Legal Aid Bureau begins providing free legal service for civil law cases.

United Charities serves more than 20,000 people each month during the Great Depression.

Mr. and Mrs. Ralph PikeMr. and Mrs. John R. PlattMr. and Mrs. Ronald C. ProvenzanoMr. and Mrs. Paul P. Pyrcik, Jr.Mr. and Mrs. Steven P. RandMs. Lindsay RappMrs. Doris RaynorMr. and Mrs. David S. RhindMr. Bart RoccaMr. Allen A. Rodriguez and Ms. Olinda LemusSusan J. Rose, Ph.D.Ms. Samantha RosenMr. Lewis RosenbloomMr. John L. RossMr. Anthony RyeMr. and Mrs. Chad SalsberyMr. Daniel SandlinMr. and Mrs. Brian SaundersMr. and Mrs. Gary and Lisa SchenkmanMr. and Mrs. David M. SchiffmanMr. Eric A. SchubertMrs. Catherine M. SiegelGlyn and Marleen SkerrettDr. and Mrs. Terry SmithPhil and Liz SmithMr. Daniel Smolenski and Mr. Pete SmolenskiMr. and Mrs. Matthew SniadeckiMs. Elizabeth L. SnyderMr. and Mrs. Jon StapletonMr. and Mrs. Joseph StarshakMr. Irving Stenn, Jr.Mr. and Mrs. James C. StephenMr. and Mrs. Ken StephenMrs. Marge StephenMr. Douglas R. StevensDr. Melinda StolleyMr. and Mrs. Steven M. SwansonMyrna and Kristofer SwansonMs. Pamela TaylorMs. Tanya Terry-CobbinMr. John TrintaMr. and Mrs. Joseph VozarMr. Charles T. WehlandMr. and Mrs. Steve WeissMr. and Mrs. Bob WeskampThe Honorable Bonnie M. WheatonMr. and Mrs. Mark WiktorMr. Chip WilleMr. and Mrs. David D. WilliamsMs. Joleen WillisMr. and Mrs. Stephen R. WilsonMs. Leslie WilsonMr. and Mrs. Dan Wolf

$500 TO $999AnonymousMs. Cheryl Arundel

Mr. Darrin R. BaconMr. and Mrs. Warren BakerMs. Bettye Baker-HoustonMs. Tasha BakerMr. and Mrs. Edward K. BankerMr. Jim BarneyMr. and Mrs. Frederick BlesiMs. Leslie BluhmMs. Therese M. BobekMr. David C. BohanMs. Linda Brown BlakleyMrs. Priscilla BuengerMr. and Mrs. Robert C. ByczekMr. Michael CalhounMr. and Mrs. Don CantyMr. Larry CarrollMr. Timothy CarrollMrs. Carrie CasperMr. and Mrs. Paul ChatalasMr. and Mrs. Robert J. ChristieMr. Patrick CollinsMr. Patrick John CotterMs. Valerie Crotty and Mr. Peter RogersMr. and Mrs. Stephen CummingsMr. Robert E. CurleyMr. and Mrs. Ronald C. DavidsonMr. and Mrs. Robert H. DearbornBobbie and Charlie DenisonMr. and Mrs. Robert DenneyMr. Christopher J. Doherty and Ms. Jeananne G. DiganMr. Keith DoreeMs. Jessica Dunne and Mr. Brian ReshefskyMr. and Mrs. H. John Ellis, Jr.Dr. Lynne R. Eramo and Mr. John J. EramoMr. and Mrs. Matt EricksonMr. and Mrs. Edward FalkenhaynMr. Jorge Farr-AguilarMr. and Mrs. Peter A. FellowesMs. Sarah FinneganMr. and Mrs. Norbert A. FlorekMr. Eugene J. FrettMs. Mary Lou FyrwaldMr. James V. GilliamMr. Steven P. GonzalezMr. and Mrs. Terry GouldMr. Michael GrandeMr. Bradley C. GravelineMr. Shawn GreenHonorable and Mrs. Michael GreskEdward and Mary Kay HabenMr. and Mrs. Jeffrey A. HackneyMr. John HannerMr. and Mrs. Michael R. HassanMr. and Mrs. Michael HawleyMr. Robert A. HelmanReverend Michael D. Jacobs

Ms. Beatrice James-MooreMr. Roger K. JohnsonMr. and Mrs. Ray and Marilyn JonesMr. Erik L. KantzMr. and Mrs. Eric KaplanMr. Todd Kaplan and Ms. Katie HazelwoodMr. and Mrs. Aminul KarimMr. and Mrs. Bill KarthollMr. Charles L. KatzenmeyerGerard and Eileen KellyMr. Adam C. KibortMiss Kelley KirkleyMr. and Mrs. James R. KnuepferMs. Laura Kofoid and Mr. David RicciMr. Daniel G. KozeraLynn and Kay KrauseMr. Bradley G. LaneMr. and Mrs. Michael G. LawMr. Tyler LenczukMr. Matthew LillegardMr. Richard J. LoewenthalMs. Maureen Perou and Mr. Richard LubinMr. and Mrs. Frank LuzzoMr. and Mrs. John MaffeiMr. and Mrs. John ManilowMr. Alex MannMr. and Mrs. Bob MarbenMr. and Mrs. Bryon MartinRobert and Patricia MathisMr. and Mrs. Robert F. McCarthy, Jr.Mr. and Mrs. Charlie McKennaMrs. Sue McLindenMr. and Mrs. Ronald A. MelmanMs. Chekisha MitchellDeborah and John MullerMrs. Thomas O. Myers, Jr.Ms. Roxanne NavaMr. David J. NeithercutMr. and Mrs. David W. NelmsMr. and Mrs. Ed NelsonMr. Tim NormoyleMr. and Mrs. Dick OlsenMr. and Mrs. Patrick M. OlsenMr. and Mrs. Kirk H. PackoMr. and Mrs. James PajauskasMrs. Barbara N. PapeDr. and Mrs. Robert W. ParsonsMs. Angela PetrucciMr. Charles PhillipsMr. Lee PolkMr. and Mrs. Lewey PopoffMr. Raymond W. PratherMr. and Mrs. Ronald PullieMr. and Mrs. Mack ReynoldsMr. and Mrs. Julius RhodesMr. and Mrs. Gary R. RichertLarry and Carol Riebold

Ms. Sara A. RobinsonDr. and Mrs. Scott RosenMr. and Mrs. David S. RussellMr. and Mrs. Robert E. SarazenMr. and Mrs. John SaylesMr. William SchmidtMrs. Pamela A. Sharar-StoppelMr. and Dr. Joseph E. ShipleyMr. and Mrs. Arthur SimonMr. and Mrs. Craig F. SmithsonMr. Patrick W. SpanglerMr. and Mrs. Denis StefangoMr. Lawton StefanikMr. Paul SteinwachsMr. Richard D. StephensMr. and Mrs. John StitzellMr. J. Andrew StoneMr. and Mrs. Art SutherlandMr. Tom ThompsonMr. and Mrs. James K. TooheyMs. Sharifa D. TownsendMr. Austin Turban

Mr. and Mrs. Greg Van SchaackMs. Bridget M. VaughnMs. Dotty Walton and Mr. Bud DobbinsMs. Lisa WardMr. and Mrs. Jim WeisMrs. Barbara H. WestMrs. Liane K. WilliamsMr. and Mrs. Michael Wrenn

$250 TO $499AnonymousMs. Ann Marie AchilleFaiz and Shaheen AhmedMr. and Mrs. Adam AntonucciMr. and Mrs. Randolph BarbaMr. and Mrs. Harold BarronDr. and Mrs. William BarrowsMs. Emily Bair and Mr. Bruce BaumanMr. and Mrs. Michael BavaMs. Jessica BednarzMr. Steve Bialer and Ms. Sharon FeigonMr. and Mrs. Raymond Blake



Mr. and Mrs. Philip D. Block IIIMr. and Mrs. James BorschMr. and Mrs. Jon BottorffMr. Andy BrabenderMr. and Mrs. Paul BrourmanMr. and Mrs. Lyle G. BruceMr. Gary BurgessMr. Austin BurkeMr. and Mrs. Al ButkusMr. and Mrs. Glen CameyMs. Juanita R. CantuMr. Richard CapMr. Thomas J. CarmodyMr. and Mrs. Kevin CarraraMr. Jason CarverMr. and Mrs. Praveen ChathappuramMr. and Mrs. Charles S. Childs, Jr.Ms. Violet M. ClarkMr. and Mrs. Robert P. CoffinMr. and Mrs. Dan ComanMs. Christine ConryMrs. Jody ContrerasMs. Judy CorriganMs. Nancy CostelloMs. Eliza T. DavisMr. and Mrs. Randy DecaireMr. and Mrs. Robert R. DeistThe Honorable and Mrs. Pete DiCianniMr. and Mrs. Joe DonadoMr. and Mrs. Thomas DornMs. Barbara Ellson and Rev. Frank C. BaldwinMr. Victor Elting IIIMr. and Mrs. James A. FalettiMr. and Mrs. Mark FeldmanMr. David FlowersMr. Charles T. Freitag, Jr.Mr. and Mrs. Stanley FriedmanMr. and Mrs. Sidney FrischMr. David GeeMr. and Mrs. John GeorgeMr. and Mrs. James J. GlasserMr. and Mrs. William GoldbergMr. and Mrs. Mark GoodmanMr. Pete GordonMrs. Jacqueline HairstonMr. and Mrs. Mark HargisMr. Alan HearthMr. and Mrs. Andrew HettingaMr. and Mrs. John A. HigginsMr. and Mrs. Gene HochbergMr. and Mrs. Kevin HovorkaMr. and Mrs. Jim Huck

Ms. Margaret O. HunkerMr. and Mrs. Tarek HusayniMr. and Mrs. Tom HutchinsonMr. and Mrs. Dominic I. Imburgia, Jr.Mr. and Mrs. James E. JacksonWilliam and Susan JennrichMs. Carol B. JohnsonMr. Daniel J. KachMr. and Mrs. Frank Karger, Jr.Mr. Michael C. KasdinMr. and Mrs. Steve KeelyMrs. Anne KellyMr. Donald G. Kempf, Jr.Mrs. Helen P. KirkpatrickMs. Ola B. KirkseyMr. and Mrs. Kenton J. KlausMrs. Muriel A. KuhsMr. and Mrs. John L. KurkowskiMs. Ruby L. LarkinMr. and Mrs. Steven B. LarrickMs. Jane LearyMs. Tracy LeddyMr. and Mrs. Thomas S. LeeMr. Dean LeffelmanMr. and Mrs. Thomas M. LeopoldMr. Paris LewisMs. Olga LinaresMr. William S. LipsmanJeff Lowe & The Lowe GroupMr. and Mrs. Edward W. Lyman, Jr.Ms. Nancy Lynn and Mr. Andrew TeitelmanMr. Paul C. Marengo and Ms. Joan SimmonsMr. Larry W. MartinMr. Andrew M. MasseMr. Michael B. McCaskeyDr. Mitch McClureMs. Davida McDanielMr. and Mrs. Paul McHughMr. Michael MiazgaMr. Alan MicekMr. and Mrs. Willie J. MillerMs. Vivian MooreMs. Margaret MurphyMr. and Mrs. Todd NashMr. Timothy Newbold and Ms. Lisa YangMr. Terry E. NewmanDennis and Judy NewtonMr. and Mrs. John W. OleniczakMr. and Mrs. Greg OlsenMr. Juan Orta

Ms. Karen E. OttoMs. Norma PaganMr. Ben PageMr. Jeff PajauskasMr. Brian PaladieMs. Beth A. PearlmanMr. Kenneth V. PerkinsMrs. Mary PeronaMr. Mark A. Peterson and Mrs. Marcella A. PetersonMr. Patrick PetersonMr. and Mrs. Thomas D. PhilipsbornMr. Theodore PhillipsMr. and Mrs. Hadley C. PihlMr. and Mrs. Dave PilottoMr. and Mrs. Jim PorterMrs. Myrna PorterMr. and Mrs. Mark A. PotterMrs. Dian M. PowellMr. and Mrs. Gordon PrussianMr. and Mrs. Joel PundmannMs. Katelyn QuimbyMr. and Mrs. Raymond J. ReidMs. Onjada Haggard-Richardson and Mr. Raymond RichardsonOta and David RoadhouseMr. and Mrs. Robert Robertson, Jr.Mr. and Mrs. Paul E. RootMr. and Mrs. Warner A. RosenthalTony Burt and Karin RuetzelMs. Amy SarjeantMr. and Mrs. Daniel N. SchuchardtNat and Gina SclafaniMs. Ana SerafinMr. and Mrs. Marc ShafferMrs. Charulata ShahMs. Louise Silberman and Mr. Chris GalleMr. Marvin SmithMs. Stacy L. SochackiMr. and Mrs. Jim SpanglerMr. Rick K. Spears

Ms. Audrena SpenceMr. Robert M. StarMr. and Mrs. Robert C. StendelMr. Jeremy StillingsMr. Mark StolzenburgJeffrey and Shawn StrackMr. and Mrs. Anthony SurmaMr. and Mrs. Doug SuttonMr. Sven SykesMs. Grace M. TampaMr. and Mrs. Chris TeffnerMs. Jewell ThompsonMr. and Mrs. Jere C. ThorpeMr. and Mrs. Chris ThrallMs. Judith M. ToeningsMr. David TresslerMs. Christy UchidaMrs. Michelle UddinMs. Kaitlin VerberMr. and Mrs. Vern VoightMr. Damian N. WalchMr. Patrick WallaceMs. Dominique A. WallaceMichael and Betsy WallerMr. Troy WegnerMr. and Mrs. Stephen R. WesterbergMr. Eric WilliamsMs. Mildred E. WilliamsMs. Erin Wilson and Mr. Bryan WilsonMr. and Mrs. Jeff B. WintonMs. Jan WishartMr. and Mrs. Doug WoodMr. and Mrs. Ray YamborMr. and Mrs. Robert YohananMr. and Mrs. Ray ZanariniMr. Corey D. Zimmerman and Ms. Gayle Arlen

$100 TO $249Anonymous (2)Debbie and Tom AbrahamsonMr. and Mrs. Theodore J. Adams

Mr. Bradley AderMr. and Mrs. Kevin AkinsMr. and Mrs. Eric AllardMr. and Mrs. James AllenMr. and Mrs. Thomas D. AllenMr. Haven AllenMr. Brayton AlleyMrs. Patricia W. AlstrinMr. and Mrs. David AlthoofMrs. Shannon AmoakoMr. Stan AmyMr. and Mrs. Frank J. AnselmoMr. and Mrs. Frank B. ArfordMr. and Mrs. ArpinoMr. and Mrs. Mawi AsgedomMs. Kendra Reinshagen and Mr. Stephen AultzKeith Berk and Sean AutonMs. Karina Ayala-BermejoMr. and Mrs. Wynn BaileyThe GB Financial Group, Inc.Mr. and Mrs. John T. BaldwinMr. Lester L. BarclayMr. and Mrs. Harmon L. Barnard, Jr.Mr. Max BarryMs. Indre Rackauskas and Mr. Thomas BassoMr. Ken BeckermanMr. and Mrs. Michael G. BeemerMr. Gary BehrendsMs. Brenda J. BellThe Honorable Carole Kamin BellowsMr. John BenevidesMr. and Mrs. John F. BenjaminMr. Dick BennettMrs. Kelly BensonMr. Adam BesandMrs. Joan BeverMr. Matt BialeckiMs. Janice BieronskiMr. and Mrs. Frank L. BixbyMr. and Mrs. Michael BoccioMs. Lisa BoldenMrs. Nancy BoyleMrs. Molly BradleyMr. and Mrs. Terrance BradyMr. Neal Brady and Ms. Theresa Quattrocki

Create a Budget

$Use Credit Wisely Balance Their

CheckbookOpen a Bank Account

85% OF CLIENTS IN OUR ECONOMIC STABILITY PROGRAMS LEARNED HOW TO:


1934

1935

United Charities helps establish the Community Fund of Chicago, now the United Way.

United Charities leader Joel D. Hunter serves on an official advisory council established by President Franklin D. Roosevelt to help shape what would become the Social Security Act.

1966United Charities expands its services and opens its first suburban office in Palos Hills to serve southwest Cook County.

Mr. Max BroedlowMr. Matthew BrooksMr. and Mrs. Lawrence J. BrottmanMr. and Mrs. Kevin R. BurkeMs. Verna BurnsMrs. Judy BusbyMr. Matt ButeMr. Joe CalabreseMr. James J. CallenMs. Olga CamargoMrs. Phyllis CampagnaMs. Mary Jean CardwellMr. and Mrs. Keith CarlsonMr. Barrett D. CarlsonMrs. Guadalupe CarranzaMs. Yessenia CarreonMrs. Barbara A. CarterMr. Steve CharlierMr. and Mrs. Cleotho Chatman, Jr.Mr. and Mrs. Joshua E. ChernoffMr. Mark ChesneyMr. and Mrs. Ralph ChorMr. and Mrs. William ChoslovskyMr. and Mrs. Michael J. ClarkMr. and Mrs. Doug ClermontMr. and Mrs. William CoatneyMr. and Mrs. John J. Coffey IIIMr. and Mrs. Mark ColasaccoMr. Mike ConroyMr. Ron CortinaMs. Danielle CourrierMr. Robert CoxMs. Marie CrossleyRocio and Gerardo CuellarMs. Nancy Cunniff and Dr. Alan M. ZunamonMr. Gary CurtisMs. Kelly K. CusickMs. Jo Anne DavisMs. Margaret DavisMs. Tabrina Davis and Mr. Frank BelloMs. Patricia E. DavissonGretchen, Bill and Necia DeGrootMr. Robert O. DelaneyMs. Terry DelisaMr. Dirk DenisonMr. and Mrs. William A. DexterMr. and Mrs. Peter DiCianni IIIMr. Frank DiLeonardiMr. and Mrs. Dennis DonatiMichele and John Donley

Ms. Patricia DonmoyerMr. and Mrs. Jeffrey DorseyMr. Brendan DowdleMrs. Louise H. DoyleMr. and Mrs. Edward C. DrahozalMr. and Mrs. James E. DrasalMr. Thomas A. DuckerMr. Jamal EdwardsGerry and Eileen EisensteinMr. David P. EllerMr. and Mrs. Dan EngelMr. A. Gerald EricksonMs. Robin A. EricksonMr. David EslerMr. and Mrs. Chris FaheyMs. Kristina FarrisMr. and Mrs. Don FawcettMr. Dwight W. FawcettMs. Marlene FenskeMr. and Mrs. Mike FersonMr. Dan FinneganMr. and Mrs. Tom FiskeTed, Sharon, Ashley and Morgan FlintMs. Jeneen FordMr. and Mrs. James W. ForhanMs. Allison ForsbergMr. Edwin Frank IVMr. and Mrs. Terry FrankeMr. Peter FrankelMrs. Renate G. FrankensteinRhona and Julian FrazinMr. and Mrs. Daniel FriedmanMr. and Mrs. Terry FryeMr. Mark A. Fuller IIIMr. Wil GaitanMiss Danielle GalantiMr. and Mrs. John M. GalloMr. and Mrs. Ramon GarciaMs. Jessy Gelber and Mr. Jeffrey GrossmanMr. and Mrs. Todd GillmanMr. and Mrs. John E. GlasgowMs. Anita GlencoeMs. Susanne K. GlinkMs. Barb GoldenDr. and Mrs. Melvin J. GoldsteinMrs. Janice GoldsteinMr. Chip GraceMr. Howard GreenbergMs. Susan GreeneMr. and Mrs. Eugene F. Griffin

Ms. Margaret E. GrinnellMr. and Mrs. Thomas R. GrussMs. Rheanna GuessMs. Cindy S. HaddonMrs. Carolyn B. HadesmanMs. Lindsay HaganMr. Daniel HagenMs. Marva HallMr. Clinton HallmanMr. Tim HammondDr. and Mrs. Stephen B. HanauerMr. and Mrs. James H. HarmsMr. Nathan HarrellMr. and Mrs. Jeff HarrisMs. Sarah HarrisDr. Aimee Harris-NewonMs. Stacee HasenbalgMr. and Mrs. Elmer HassMr. Shaun HawkinsonMs. Barbara HealyMr. and Mrs. Benjamin S. HeatonMs. Janet HeikesMr. and Mrs. Robert S. HeldMr. Mark HempsteadMr. James HennessyMr. David HepplewhiteMiss Ruth J. HessMr. and Mrs. Paul E. HettingaMs. Caitlin HilerDr. Joan M. HillMr. and Mrs. David HirschMr. Burton Hochberg, Esq.Mr. and Mrs. Earl E. HokensMr. John HollandMr. Donald E. HollinquestMs. Lauren HorowitzMrs. Nancy M. HotchkissBob and Irma HubbardMr. and Mrs. Thomas E. HudockMr. and Mrs. Philip W. HueberMr. and Mrs. Samuel W. Hunt, Jr.Ms. Carol Nasaw HurvitzMr. and Mrs. Robert J. HydeMrs. Meghann HynesMs. Constance Iacovetti and Mr. John RapannottiMs. Barbara J. IrwinMr. Robert T. IshamMs. Vera JackmuthMr. Thomas JacksonMs. Grace W. Jackson

Ms. Tonishea M. JacksonMs. Tasha Jackson-Jones and Mr. Damian JonesMs. Maris JagerMs. Sally Ann JamesMrs. Stacy JaniakMrs. Patricia R. JohansenMrs. Susan JohnsonMrs. Betty Johnson-BerkunMr. and Mrs. J. Robert JollyMr. and Mrs. Paul JonesMr. Thomas W. JoyMr. and Mrs. Tom JoyceMrs. Lopa JunckMr. and Mrs. Daniel N. KadjanMr. and Mrs. Michael KaminMr. David KelbaughMr. and Mrs. Douglas P. KightMr. and Mrs. Richard H. KirtleyMr. Alan C. KleinMs. Carol H. KleinMr. and Mrs. Thomas Klier

Ms. Ann E. KlindtMs. Kathleen A. KluteMr. and Mrs. Donald E. KnausOllie M. Knight and Melody SeatonMs. Allison KnuepferMr. and Mrs. Kevin KoenigsMr. Jeff KohlerMr. and Mrs. John KreamerMr. and Mrs. Gilbert KruleeMs. Julie LaEaceMr. Timothy LandonMr. Neil LandrevilleMs. Jean M. LangieMr. Dustin LaskyMr. and Mrs. William J. Lawlor IIIReverend Walt and Carol LedogarLeslie and Paul LehnerMr. and Mrs. Edward J. LemanMr. Clyde LemonsMr. Jason LerschMrs. Marilyn LesakMr. Melvin Letchinger

Legal Aid helped 142 clients gain exclusive possession of their homes last year.



Mr. and Mrs. John G. LeviMr. and Mrs. David LevineDr. Monte LevinsonMr. Peter LewisMr. and Mrs. Roland LeyMr. Andreas M. LiewaldMr. Brian LightyMr. Lawrence LinekerMrs. Barbara F. LinkMs. Marcia S. Lipkin, Esq.Mr. Todd LippmanMrs. MaryRay LombardoMs. Kim L. LotkaMr. and Mrs. James LuebchowMr. Gregory D. LundbergMr. Claude V. Lynch and Ms. Leaster J. RobinsonMr. Steve MahieuMr. Raymond A. MajewskiMr. Michael MaloneManczak FamilyMr. and Mrs. Robert ManganDr. Kimberly A. MannMr. Thomas J. MannMr. Francis J. MarasaMr. and Mrs. Fred MarcusMr. Lee A. Marinaccio, Esq.Ms. Kate MartinMr. Geno MattiodaMr. and Mrs. Charles McCarthyMr. Tim McCartyMr. Mark J. McCarvilleMr. and Mrs. Christopher R. McClearMr. Sean McClureDell McCoyMr. Matt McDonaldMs. Joan McElhattanMs. Anita McFarlaneMr. Kevin McGowanMs. Maureen McHughMr. William G. McMaster, Jr.Mr. and Mrs. Bryce McMichaelMr. W. James McNerney, Jr.Ms. Patricia McPhearson DavisMs. Amy McShaneJohn and Linnea MeadMr. and Mrs. Philip MelchertMr. David R. MeltonMr. and Mrs. Eddie MichaelsMr. and Ms. Duschan MilojevicMr. Jon MilonasMs. Nadia C. MirandaMs. Cecily Mistarz

Mr. Bobby MitchellMr. Frank MolinaroMr. Martin MontesMr. and Mrs. William A. MontgomeryMr. J. Clifford MoosMrs. Donna E. MorganMs. Cristina MorganMr. John S. MortimerMr. Kurt MuellerMr. Nick MunchiandoMr. and Mrs. Eric L. MyersMr. and Mrs. Scott MyersMr. William NagelMr. and Mrs. Terry NallenwegMr. and Mrs. Richard NaskiMr. and Mrs. William NemchockMr. and Mrs. Robert L. NevinMr. and Mrs. David NewbyMrs. Grace NewgardMr. and Mrs. Mark E. NewlinMr. and Mrs. Jeffrey C. NicholsTheresa and Tom NihillMr. and Mrs. Nicholas NocerinoMr. and Mrs. Randy H. NortonMs. Renate P. NorumMs. Debrah L. OberkirchMr. and Mrs. Jim OberweisMr. Dave Holubecki and Ms. Jeanine O'ConnorMs. Mary Jane O'ConnorMs. Diane OffereinsMs. Mary OleksiukMrs. Patricia O'NeillSusan and Edward OppenheimerMr. and Mrs. Rick PageMr. and Mrs. John S. PalmerMr. Frederick PaniciMr. David ParoMr. and Mrs. Norman J. PatinkinMr. and Mrs. David PaulMs. Christy PedersenMr. Paul W. PeppersMs. Rhonda PerdueMr. and Mrs. William B. PetersonMr. Dave PhelpsMr. Andy Philipsborn and Ms. Jane R. BilgerMr. and Mrs. Chet PhillipsMr. Donald W. PhillipsMr. Matt PhillipsMs. Dipan PitasiMr. Steve Plotkin and Mrs. Helene Zimmerman Plotkin

Mr. Mark Pollack, Esq.Ms. Kristin PollockMr. Scott PompeMrs. Marta D. ProczkoMr. Wesley A. ProtsmanMs. Aradhana RajMs. Geetha RamaswamyMs. Michelle A. RamirezMrs. Nancy RanquistMr. and Mrs. Hugh E. Reams, Jr.Mrs. Patricia ReeceMs. Launa ReelMr. and Mrs. Kyle ReidMrs. Lenore ReifMr. and Mrs. David RendallMr. T.R. RestkoMr. and Mrs. William RevelleMs. Linda RhodesMs. Diana Rich SegalMr. and Mrs. Tom RochfordJames and Elizabeth RoghairMr. Jared RonaldsDr. and Mrs. J. David RonningMr. Robert RoseMr. and Mrs. Verlyn R. RoskamMs. Thomasina M. RoystonMr. Bryan P. RozumMs. Mary Jo RudneyMs. Ana RuizMr. Andre C. RussellMr. Timothy RyanMs. Colleen RyanMs. Virginia E. Samples-McGheeMr. and Mrs. Darius Samsami-MohajerMr. and Mrs. Mostafa Samsami- MohajerMs. Elizabeth SarnikDr. Mick SavageMs. Yolanda E. SavaianoMr. Jake SawyerMr. Thomas SchagerMr. Lawrence SchifflerMr. and Mrs. Timothy SchmidMr. Brad SchneidermanMr. Michael D. Schnur and Ms. Janice J. LitenMr. William SchumannMr. Steve SchusterMr. Jeff SchwartzMr. and Mrs. Daniel T. SchwellerMr. and Mrs. James ScottRev. Melody L. SeatonMs. Laurie Sedio

Mr. Henry SegalSumit SenguptaMr. and Mrs. Pete SerrateMs. Elizabeth A. Shanahan and Mr. Robert C. NuberMs. Alfreda ShapereMs. Habeeba ShariffMr. Andrew H. ShawMr. David A. Shaw and Ms. Janice K. BeckerMs. Esther M. ShawMr. and Mrs. Robert SierensMr. and Mrs. Andrew SkalkosMr. Gerald D. SkoningMr. Scott SlovinMr. and Mrs. Colin P. SmithMr. and Mrs. Harry SmithMr. and Mrs. Michael M. SonderbyMiss Jaclyn SorciRobert and Julie SouleMr. and Mrs. Michael SowkaMs. Sarah SpencerPatricia Staff, Coni Staff, Randy and Elaine Staff and FamilyMr. and Mrs. James StanhausMr. Matthew SteeleLee and Mitch SteinMs. Allison B. StiefelMr. and Mrs. Robert J. StracksMr. and Mrs. John StummeMr. Marcus SullivanMs. Kristin Sullivan StoesserRenee and Frank SummersMr. George SurgeonMr. and Mrs. Philip SuseMr. and Mrs. Donald M. SvendsonMr. Ivanhoe A. Swanson, Jr.Mrs. Carolyn SweeneyMs. Sara TalsmaMr. and Mrs. Jim TauberMr. Ryan E. ThomasMs. Diane Thomas-LevyMs. Emily J. ThompsonMr. Patrick R. ThorntonMrs. Joseph W. TinagliaThe Honorable Elizabeth TisdahlMr. Ronald TomczakMs. Sarah TorriMr. and Mrs. Jonathan TowersMr. and Mrs. Thomas V. TregenzaMr. and Mrs. Mark TrittschuhMs. Peggy TschetterMr. Michael Turansick

Ms. Paula Turner GrassoMr. and Mrs. Donald UrsinMr. Hans Van OverbeekMr. Lane W. VandersliceMrs. Maria E. VargasMr. and Mrs. Charles VarvaroMr. and Mrs. Renato VelasquezMr. Dominic VoliniMr. Andy WadeDr. Jeffrey WalkerMr. and Mrs. Fred K. WalzMr. Herbert WanderMr. and Mrs. John WardMr. Scott WashburnMrs. Charlene WashburnMs. Kimberly WatsonMr. and Mrs. Robert WattelMs. Mayneal M. Wayland and Ms. Joanna W. WoosMrs. Joann WeemsMr. Joseph M. WeilMr. Michael J. WerichMr. and Mrs. Calvin K. WessmanMrs. Marina WhiteMr. and Mrs. Martin WhitfieldMs. Martha WilkeMr. Larry WilliamsBarbara and David WinkelmanMr. and Mrs. Chris WinslowMr. and Mrs. Walter WinsorMs. Jane Ellen WolakMr. Bob WolterMr. Bradley E. WolvenMrs. Mary E. WoodMr. Jason WrightMr. and Mrs. Harry YohalemMr. Seth YohalemMr. and Mrs. Mark C. ZaanderMr. and Mrs. Errol Zavett, Esq.Mr. and Mrs. Mark ZemanMr. Robert ZimmermanMark Zivin and Margie ZivinMr. Gregory Zyvert

Our Mentors of Mothers program helped 220 Chicago

Public School teen moms prevent additional

pregnancies last year.


1987

1985

United Charities furthers its expansion in the suburbs, acquiring the DuPage Center.

A new office is established on Chicago's Southeast Side to serve the community that was severly affected by the closing of local steel mills.

1995United Charities changes its name to Metropolitan Family Services to better reflect the work and scope of the broad community it serves.

IN HONOR OF

Ruth BolitinAlexander BrownThe staff of the Center for Professional Excellence at Elmhurst CollegeJoan CinquegraniFrank ClarkMerle CohenThe Foradas FamilyChristine and Carlos FrancoMr. and Mrs. Kevin HoulihanSusan and Tony HunterShelly Belinda JohnsonRoger JohnsonBetty Johnson-BerkunRoderick E. JonesRichard L. JonesDr. Donna Jones-KolbMr. and Mrs. Preston KendallMr. and Mrs. Jon KingLauren Knuepfer and Bryan RozumRobert J. Knuepfer, Jr.Robb Knuepfer and FamilyKrista LarsonJohn ManilowDr. Wilhelmina MannsChuck McKennaThe Melman FamilyRichard and Martha MelmanAspasia Apostolakis MillerMike Moses and Audrey GeorgeSandra MurphyMargaret Mary StephenRenee SummersRic EstradaMr. and Mrs. George RummelLynn and Allen TurnerOwen Wade's first birthdayThe adoption of Nathan Winkler

IN MEMORY OF

Jan AlvordLucille BainJudy BissellMike BradyLucille CanfieldJoan and Gene CruseJim DoyleJose Estrada CarranzaLoretta GildoAnn HerndonJuanita LepeVirginia McFarlaneNaomi MoosMike MosesBarbara MurphyJill NeumannPhyllis Sedio

David StiefelMarion Alice ThompsonMaryann WaylandDonald Winfield MillerGail Winter

GIFTS IN KIND

Adventure Stage ChicagoMrs. Patricia W. AlstrinAnimalSense Canine Training and BehaviorAramark Management Services, LPAuditorium Theatre of Roosevelt UniversityMr. Darrin R. BaconBarre Bee FitBenefit Beauty Bar NapervilleBeverly All-StarsBlack Ensemble TheaterBlue Chip CasinoBlue PlateBob Campbell PhotographyThe Boston Consulting GroupBottleneck ManagementBreaktheCurseKit.comBroadway In ChicagoBuffets, Inc.Build-a-Bear WorkshopMr. Robert BullBulls/Sox Training AcademyBurke Warren MacKay & Serritella, P.C.The Butcher & The BurgerCalihan CateringCarl Buddig and CompanyCarlucci RestaurantMr. Thomas J. CarmodyMr. Larry CarrollCasual Living/BreezestaChicago Architecture FoundationChicago BearsChicago BlackhawksChicago CubsChicago Cut SteakhouseChicago Dog Runner, LLCChicago FireChicago RushThe Chicago TribuneChicago White SoxChicago Yoga CenterChicago Zoological SocietyMs. Michelle Churchey-MimsCinemark@7BridgesCitizens for GreskCityscape BarClarice's Creating Beautiful LooksClassic CinemasClassic KidsClub LuckyCocorico LLC

Comcast CableComcast SportsNet - ChicagoComEd, An Exelon CompanyCourt TheatreMr. F. Michael Covey IIICreature ComfortsThe Dailey MethoddaVinci Group Ltd.Bobbie and Charlie DenisonDePaul's Merle Reskin TheatreDestination FitnessDevon Seafood GrillDiscover Financial ServicesDLA PiperDoubletree Hotel Oak BrookDowners Grove Ice ArenaDuPage Children's MuseumDykema Gossett PLLCEast Bank ClubEdward Fox PhotographyEdwards Fashions UnlimitedElite NutritionElmhurst Art Museumenzee boutiqueThe Essence Suiteseta Creative Arts FoundationMr. Jorge Farr-AguilarMs. Kelly A. FetzerFit Code Boot CampMr. and Mrs. Carlos H. FrancoMr. C. Gary GerstGetting It TogetherMr. Steven R. GilfordGiordano'sGiordano's of Downtown NapervilleGirl Scout Troop 50895Glen Ellyn Family Service LeagueMr. Steven P. GonzalezGorilla Tango TheatreGrand Geneva Resort & SpaMr. Michael D. GravelineMayor Michael GreskMr. Stephen M. GriesemerMr. Wallace W. Harris, Jr.Mr. Roger HochschildMr. Gregg HorowitzKaren and Tom HowellHub 51Hyatt Regency ChicagoIce Miller LLPICE TheatersIdeal Outdoor Concepts, Inc.Mr. Joe ImburgiaIn the Loop DentalItaliAsia - The Best of Both WorldsJA Flight Services, LLCWilliam and Susan JennrichJenny's Steak HouseJetBlue Airways

Jim Ball VineyardsMr. Dick JohnsonJoint Civic Committee of Italian Americans Women's DivisionJordan ManufacturingMr. George Joseph and Ms. Carolyn BatemanMr. and Mrs. Michael and Ashley JoyceMr. and Mrs. Melvin Kattenkeevan sadock designMs. Rachael L. Kemnic

We enrolled 258 children in our Head Start/Pre-K programs last year, helping some of our youngest and most vulnerable kids access top quality, nationally accredited education.

A B

C

Pat and Jenny KernanLisa Kluever and Sans SouciMr. Thomas R. KolderMr. Albert LacherLatham & Watkins LLPLettuce Entertain You EnterprisesLincoln Park Athletic ClubLincoln Park ZooLou Malnati's PizzeriaMr. C. Kenneth LoveLynfred Winery


BOARD OF DIRECTORSFiscal Year 2012

Martha Whittemore Melman, Chair

Tony W. Hunter, Vice ChairChicago Tribune Company

Erik D. BarefieldMesirow Financial

Charles B. BoehrerWinston & Strawn

Marcus E. BoggsMerrill Lynch Wealth Management

Erica F. CanzonaGoldman Sachs & Co.

Robert C. CarrBP Amoco (retired)

Piyush ChaudhariSymphonyIRI

Julie ChavezBank of America

Frank M. ClarkComEd, an Exelon Company (retired)

Merle Goldblatt Cohen

Jennifer ComparoniThe Boston Consulting Group

John M. CostiganPremark International, Inc. (retired)

Timothy S. CraneWintrust Financial Corporation

John M. CregierU.S. Cellular

Karen R. Crotty, MSW, ACSW

Dwight P. FawcettHeitman LLC

Michael P. ForadasKirkland & Ellis LLP

Erin M. GardinerEdelman

C. Gary GerstKCI, Inc.

Steven R. GilfordProskauer Rose LLP

James V. GilliamJPMorgan Chase

Kristine M. GivensHarris myCFO™

David F. GrahamSidley Austin LLP

Stephen M. GriesemerBaker & McKenzie LLP

Julie Q. HarmonPricewaterhouseCoopers LLP

Wallace William Harris, Jr.BMO Harris Bank

William D. HeinzJenner & Block LLP

Roger C. HochschildDiscover Financial Services

Lawrence HoweChicago Community Trust (retired)

R. Thomas Howell, Jr.American Bar Association (retired)

W. Kirk JamesHub International Limited

Ashley Duchossois JoyceIndividual and Family Therapist

Thomas R. KolderCrist|Kolder Associates LLC

Ronald D. KroppIllinois Tool Works, Inc.

OceaniqueOld Navy - Downers Park #6471Organizing With You, Inc.Out-U-Go! Pet CarePackaging Personified, Inc.Mr. Brian PaladieThe Pampered ChefPanera Bread NapervilleParis ClubPastoral Artisan Cheese, Bread and WineMr. and Mrs. Frank M. PecoraThe Peninsula ChicagoPerkins Coie LLPMr. Mark A. Peterson and Mrs. Marcella A. PetersonVirginia Johnson Pillman and Stanley M. PillmanPlano MoldingMr. and Mrs. Jeffrey R. PlattPorkchopPrecision Human PerformancePrime Time MarketingQuarles & Brady, LLP

Madi J. JewelryMalibu Family WinesMr. and Mrs. Eugene D. MalloyMarket FishRobert and Patricia MathisMr. and Mrs. Glenn M. MazadeMr. and Mrs. Michael MazzaMB Financial BankMr. and Mrs. JR McBrideMr. and Mrs. Charles B. McKennaMr. and Mrs. James F. McSherryRichard and Martha MelmanMr. Harry MeyerMoller Financial ServicesThe Morton ArboretumMr. and Mrs. George R. MucciantiMr. and Mrs. Thomas O. Myers, Jr.Naper SettlementNaperville Running Co.NBC 5 ChicagoMr. Carl NeumannNeuqua Valley High School Girls' Basketball TeamsMr. Robert H. Nutt and Ms. Claudia A. Wolf

Ms. Barbara RappMs. Lindsay RappRaw BarRazny JewelersRedboxRenato GarciaRitz-Carlton Hotel Co.Robinwood ConsultingRoger Beck PortraitsSusan J. Rose, Ph.D.Rosebud RestaurantsDr. and Mrs. Scott RosenRPM ItalianMs. Sophia RuffoloMs. Kathleen K. RummelThe Ruth Page Center for the ArtsSalmon CoveSalstubro LLCMr. Jon SanchezMr. Daniel SandlinMr. and Mrs. Brian SaundersSchaumburg BoomersMr. Allen Schwartz

The Second CitySFP Fishing Outfitters, Inc.John G. Shedd AquariumSouthern Wine and Spirits of IllinoisSouthwest AirlinesMr. and Mrs. Jon StapletonMr. John StitzellStreet Surfing WorldwideStudio ParisSub 51SubwayMr. John A. SvobodaSweet Addiction ToffeeTasting deVineTasting deVine CellarsTenzing Wine & Spiritstix4causeTM Financial Services, LLCTown & Country Distributors, Inc.Traverso'sDonna, David, and Julia TroppTRUTruffles Interior Design Studio

Trunk ClubU.S. CellularUniversal Scrap MetalsMs. Bridget M. VaughnWalgreen Co.Mr. James WashburnWeber Grill RestaurantWeber-Stephen Products LLCMs. Jordana WeilKaren Wenberg, LCMTThe Westin Lombard Yorktown CenterWheaton Garden ClubWheaton Park DistrictMr. Bruce WhiteWillamette Valley VineyardsMr. and Mrs. Thomas R. WilleMs. Leslie WilsonWine GuerillaWinestyrWirtz Beverage IllinoisJean M. Xoubi, LCPCMs. Heather YuratovacZanies Comedy Night Club

THANK YOU TO OUR BOARD MEMBERS!

C. Kenneth Love

John L. MacCarthyNuveen Investments, Inc.

Jeanne MarcusMarcus Design Studio

Terry McCaffreyOptimum Investment Advisors

John V.N. McClureThe Northern Trust Company (retired)

Nadia MirandaManac Corporation

William A. MolinaChicago Police Officer

Diana PalomarABC 7 Chicago

Virginia Johnson PillmanVirginia M. Johnson & Associates

Daniel F. RahillKPMG LLP

Barbara Rapp

Allen A. Rodriguez

Kathleen Kelly RummelKR Communications

Lisa Cohen Schenkman

Eileen P. ScudderDeloitte LLP (retired)

Laurie Fetzer Shults

Catherine M. Siegel, LCSWPsychotherapist in Private Practice

Leslie M. SmithKirkland & Ellis LLP

Scott C. SolbergEimer Stahl LLP

Byron O. SpruellDeloitte Touche Tohmatsu Limited

James E. ThompsonLeo Burnett USA (retired)

David S. TroppCB Richard Ellis

Lynn Turner

Michael A. Vardas, Jr.The Northern Trust Company

Brian J. WhiteIndependent Financial Advisor

Debbie K. WrightKraft Foods


2006Metropolitan moves to its current headquarters at One North Dearborn in Chicago and continues to serve more than 50,000 individuals and families annually.

2007Metropolitan celebrates its 150th anniversary and convenes the Inaugural Summit on the Metropolitan Family, bringing together 300 prominent leaders to inspire new solutions to challenges facing families.

2012Metropolitan is awarded the contract for Head Start in DuPage County, acquires the Court Advocacy program, and is named United Way Agency Partner of the Year.

LEGAL AID SOCIETY

Leslie M. Smith, ChairKirkland & Ellis LLP

Gregory S. Bailey Skadden Arps Meagher& Flom LLP

Lester L. Barclay Barclay Law Group

Christopher M. Bartoli Baker & McKenzie

Tianne Bataille

Camille E. BennettSNR Denton

Robert L. Berner, Jr.Baker & McKenzie

Jeffrey BrunsMayer Brown LLP

Richard A. ChesleyDLA Piper

Patrick CollinsPerkins Coie LLP

Patrick CotterBarnes & Thornburg

Muller DavisDavis Friedman LLP

Zachary T. FardonLatham & Watkins, LLP

Kelly FetzerGuggenheim Partners, LLC

Angela FryeVerizon Wireless

Robert GersteinHolland & Knight LLP

Steve GilfordProskauer Rose LLP

Stephanie Dodge GournisDrinker Biddle & Reath LLP

David F. GrahamSidley Austin LLP

Bradley C. GravelineWinston & Strawn LLP

Kyle HarveyKirkland & Ellis LLP

William HeinzJenner & Block LLP

Michael C. KasdinDLA Piper

Muriel A. Kuhs

Bradley G. LaneBrinks Hofer Gilson & Lione

Chekisha Mitchell

Martin MontesExelon

Sandra MurphyMcDermott Will & Emery

Rodney PerryBryan Cave LLP

Ronald C. ProvenzanoInner Workings, Inc.

Sara RobinsonAdams Street Partners, LLC

Lewis Rosenbloom

Gary SkoningSeyfarth Shaw LLP

Scott SolbergEimer Stahl LLP

Douglas StevensAon Corporation

Kristopher K. SwansonPwC

Pamela TaylorJones Day

Joleen WillisJPMorgan Chase Bank ASSOCIATE BOARD

Jessica BednarzLaw Office of Jessica Bednarz

Adam BesandNavigant Consulting, Inc.

Andy BrabenderBrabender & Chiang, LLC

Austin BurkeBarnes & Thornburg LLP

Eliza DavisKirkland & Ellis LLP

AJ Dixon

Sepideh Esmaili SmithMeckler Bulger Tilson Marick & Pearson LLP

Sarah HarrisBaker & McKenzie LLP

Shaun HawkinsonMcDermott, Will & Emery LLP

Andrew HettingaQuarles & Brady LLP

Lauren HorowitzNavigant Consulting, Inc.

Maris Jager

Katie JensenNavigant Consulting, Inc.

Daniel KachInvenergy LLC

Matthew KutcherLatham & Watkins LLP

Jonathan LahnKirkland & Ellis LLP

Steve MahieuDykema

Matt McDonaldMayer Brown

Brant NewgardMcDermott, Will & Emery LLP

Benton PageDavis Friedman

Angela PetrucciAccenture LLP

Katelyn QuimbyMiller Canfield

Michelle RamirezSidley Austin LLP

Chad SalsberyTM Financial Forensics, Inc.

Brad SchneidermanAnderson, Rasor & Partners, LLP

Steve SchusterBurke, Warren, MacKay & Serritella, P.C.

Mia Segal

Charu ShahAccenture LLP

Courtney SlovinLegal Aid Society

David TresslerKirkland & Ellis LLP

Michael WerichBryan Cave LLP

Each $1 spent on a child in Head Start saves society an estimated $7 throughout that child's lifetime. By enrolling 258 children in Head Start/Pre-K last year, we saved taxpayers an estimated $24,836,112.1

Last year through pro bono partnerships with law firms and law schools, 171 volunteers provided 8,120

hours of service for 1,538 clients.

Last year we helped 6,137 of our

clients gain access to health care.

Chloe WilliamsLegal Aid Society

Bryan WilsonKamerlink, Stark, McCormack & Powers, LLC

Erin WilsonO'Connor Family Law


METRO BOARDAshley Duchossois Joyce, LCSW, Chair

Sophia Ruffolo, Vice-ChairBMO Financial Group

Carrie CasperIllinois Institute of Technology

Joan CinquegraniFive Grain Events

Christine ConryThompson Reuters

Greg DanzigerNorthern Trust

Charlie DenisonAdams Street Partners LLC

Danielle Galanti

Michael D. GravelinePNC Capitol Advisors

Steve HlavinNuveen Investments, Inc.

John Holland Town & Country Distributors, Inc.

Dan JonesEquity Office Properties

Adam KibortGrund & Leavitt, P.C.

Lauren KnuepferLK Events, LLC

Tyler LenczukColliers International

Kate MartinPatton & Ryan LLC

Davida McDaniel Allstate

Morgan Moye

Jeff PajauskasGrant Thornton LLP

Brian PaladieGroupon

Ashley ParoEngagementHealth

Kristin PollockJohn G. Shedd Aquarium

Lindsay RappAnimalSense

Samantha Rosen Blast Marketing

Bryan P. RozumCapX Partners

Haviland RummelCCS

Dan SandlinMorgan Stanley Smith Barney

Ana Serafin-GilGolinHarris

Janet Siegel

Marvin SmithU.S. Cellular

Patrick W. SpanglerVedder Price P.C.

Margaret Strickland

Cobey Struckmeyer

Erich StruckmeyerThe Chamberlain Group, Inc.

Jeanette Suarez HunterMcDermott Will & Emery LLP

Night Train VeeckChicago White Sox

Patrick WallaceNorvax

Scott WashburnWinestyr

Adam WaskowskiNovack and Macey LLP

Chip WilleUBS Private Wealth Management

Seth YohalemScandaglia & Ryan

CALUMET COMMUNITY BOARD

Tanya Terry-Cobbin, ChairChicago Tribune

Liane K. Williams, Co-ChairState Farm Insurance

Bettye Baker-Houston Rosemoor Community Resident

Commander John BallChicago Police Department 5th District

Glasetta BarksdaleCity Colleges of Chicago

Jennie BettonWalmart

Andrea L. BrookinsBrookins Funeral Home

Ledall Edwards, Vice ChairEdwards Fashions

Jorge Farr-AguilarAntek Madison Plastics USA, Ltd.

Jacqlyn GordonJP Morgan Chase

Reverend Michael D. JacobsTrinity United Church of Christ

Ola B. KirkseyDorothy Sutton Branch Head Start

Ruby L. Larkin Rosemoor Community Resident

Paris LewisMetLife

Dr. Kimberly A. Mann The Trauma Informed Practive Program, PASS, Chicago State University

Rhonda PerdueLondon Townehouses Incorporated

Melody SeatonGompers Fine Arts Option School

LaJewell Thompson Proactive Community Services

Sharon ThurmanRoseland Community Hospital

Robin TillotsonChicago Department of Senior Services

Dominique WallaceStar Detective & Security Agency, Inc.

Dr. Craig S. Washington Roseland Community Hospital

DUPAGE COMMUNITY BOARDDarrin R BaconFirst Bank & Trust

Lawrence B. CarrollElmhurst College

Tom CarmodyLeaders Bank

Sharon D'Alessandro Covenant Trust Company

Pete DiCianniDiCianni Graphics

Timothy ElliottRathje & Woodward, LLC

Christine FrancoThe Duchossois Industries, Inc.

Robert G. GibsonClifton Gunderson LLP

Steven Philip GonzalezBernstein Global Wealth Mgmt.

Dan Gorsky McDonald's USA, LLC

Michael J. GreskProvidence Bank

Scott William HamerCommunity Bank-Wheaton/Glen Ellyn

Thomas Hudock

Congressman Randall Hultgren

Joseph ImburgiaPackaging Personified

Judi Jacobs

Bill JennrichWest Suburban Bank

Olinda LemusHarris Bank

Gene MalloyBreckenridge Development Group

Glenn MazadeCharter One Bank Illinois

Mike MazzaMichael P. Mazza, LLC

Jerry McBrideMcBride Insurance Agency LTD.

Jim McSherryMcSherry & Associates 2

Greg MeyerCrowe Horwath LLP

Phyllis MucciantiPackaging Personified

Shirley MyersThomas O. Myers Real Estate

Edward PerezUS Cellular

Jeffrey Robert PlattComan & Anderson, PC

Paul P. Pyrcik, Jr. Benet Academy

Doris Raynor President of County Council

Susan J. Rose, Ph.D. Associate Professor, University of Wisconsin

Wendy RubasNorthwest Community Hospital

Our Upward Bound program helps at-risk youth graduate from high school and go on to college. Last year 100% of youth enrolled graduated from high school

on time (vs. 45% of CPS youth) and 100% successfully enrolled as first-generation college bound students in fall 2012.4

UPWARD BOUND STUDENTS CPS STUDENTS

Our Young Fathers program helped 62 at-risk fathers obtain employment last year. More than 77% of the young men in the program kept their jobs for a year or longer.


FAMILY TRUSTTHE FAMILY TRUST RECOGNIZES THOSE WHO HAVE MADE A SPECIAL DESIGNATION IN THEIR ESTATE PLANS

FOR METROPOLITAN FAMILY SERVICES TO RECEIVE FUTURE GIFTS. THANK YOU FOR DEMONSTRATING YOUR COMMITMENT TO OUR MISSION OF STRENGTHENING FAMILIES AND COMMUNITIES.

IN MEMORIAM: JUDITH R. BISSELLMetropolitan Family Services mourned the passing of long-time Board member Judith R. Bissell, who died in June 2012. Mrs. Bissell’s contributions to Metropolitan Family Services spanned more than three decades, beginning as a member of the United Charities Women’s Auxiliary in 1957. Her compassionate, hands-on approach touched the lives of countless disadvantaged children, families and seniors from across greater Chicago. Among many meritorious duties, Mrs. Bissell had the distinction of chairing Metropolitan’s 125th Anniversary Celebration as well as the agency’s 100th Anniversary of Camping Services. Metropolitan expresses deep gratitude to her for making arrangements for a generous, unrestricted gift of $100,000 to be sent to the Agency immediately upon her passing. This final act of devotion provided Metropolitan with the utmost flexibility to identify and deploy her gift to address unforeseen and priority needs.

FAMILY TRUST MEMBERSAnonymousNatalie AnenbergPatricia AshbrookMrs. Theodore C. BuengerRobert and Darden CarrDennis ConroyJennifer Straub Corrigan & Patrick CorriganEmily and John CostiganWilda J. DaileyMarie and Craig DuetschJan and Jerry EricksonRobert and Anne FaurotBev and Wade FetzerRhona and Julian FrazinVirginia and Gary GerstJulie HallElizabeth HarringtonJane and Robet HolzkampLawrence HoweJerry James and Kitty BlissCarol B. JohnsonArthur O. Kane

Richard L. JonesBob KnuepferNancy and Robb Knuepfer, Jr.Marcia and Dave KnuepferRichard LowenthalAnne and Ed LymanNancy Lynn and Andy TeitelmanJohn and Lisa McClureMartha and Richard MelmanElisabeth MuellerPhyllis and Edgar PearaBarbara PetersenGinger and Stanley PillmanJohn D. PurdyBeth Dovenmuehle RothermelPatrick J. SchauerEileen P. Scudder and Russ ZimmermannAlfreda ShapereLaurie and Jim ShultsJohn StitzellDonna and David Tropp

Potential benefits include: Raising current income • Lowering current income taxes • Eliminating capital gains taxes Lowering or eliminating possible federal estate taxes • Safeguarding assets for family and loved ones

WE INVITE YOU TO CONSIDER INCLUDING METROPOLITAN FAMILY SERVICES IN YOUR ESTATE PLAN

If you would like to learn more about Metropolitan Family Services, Family Trust membership or supporting the agency through estate planning, please contact:

Dennis Conroy, Senior Vice President, External Affairs at 312-986-4123 or [email protected]


Kimberly StapletonGrant Thornton LLP

Damian N. WalchDeloitte & Touche LLP

Leslie WilsonNorthern Trust Bank

Ralph J. Young IIIARAMARK

EVANSTON/SKOKIE COMMUNITY BOARDMelinda Stolley, Ph.D., ChairUniversity of Illinois at Chicago

Jan Goldstein, Vice Chair

Linda Brown BlakleyGolinHarris International

Susan CarltonSkokie Public Library

Eugene J. FrettSperling and Slater

John HabenHaben Funeral Home

Aspasia Apostolakis MillerNorthwestern University

Patty Reece

Bart Rocca

Yolanda Suarez-BalcazarUniversity of Illinois at Chicago, College of Applied Health Sciences

Renee Summers, CSW

Simon P. YohananFirst Bank and Trust – Evanston

Betsy Cagney Waller

ASSOCIATE BOARDChristine Halblander

Barbara Hiller

Anil MalhotraAnil Malhotra and Company, LTD

Tasha RansomFox News Chicago

Rev. Zollie WebbCity of Evanston

Gloria PintoNorthwest Neighborhood Federation

Reverend David PoteteNorthwest Free Will Baptist Church

Pete SchmuggeNorth-Pulaski-Armitage Chamber of Commerce

Reverend Christine SchreyChrist Lutheran Church

SOUTHEAST COMMUNITY BOARDMarva AdamsExpressively Yours, Inc.

Jerry BellSoutheast Youth Services Board

Michael BurnsideAllstate Bank

Yesenia Carreon10th Ward Alderman’s Office

Shirley CarterChicago Vocational Career Academy

Dan ChicoCalumet Real Estate, Inc.

Cynthia FultonSocial Security Administration

Angela HurlockClaretian Associates

Elvia PerezPullman Bank

Maria PorrasFamily Health Center

Maria RosarioSt. Augustine College

David SimpsonYouth Guidance

Gregory ZyvertSouth East Alcohol and Drug Abuse Center

SOUTHWEST COMMUNITY BOARDSam BalarkAT&T

The Honorable Maggie M. CrottyIllinois State Senator

Shawn M. EricksonC.J. Erickson Plumbing Co.

Debra T. FriedleinHarris Bank Frankfort

Clifford Scott-Rudnick

Laura Shallow Fifth Third Bank

Donna M. Smith The Horton Group

Sandra S. Wagner

TREASURE HOUSE BOARDAnn Denney, President

Linda Malecki, Vice President

Pat Alstrin

Marlene Fenske

Laura Hyde

CeCe Higgins

Anne Samsami

IN-HOME RESPITE LEADERSHIP COUNCIL Les Caligiuri

Stephanie Hansen

Cathy Johnston

Kathy Kesselring

Carol Yesko

Lynne Staley

Mary Persinger

METROMENTORS ADVISORY COUNCILDiane Arpino

Darrin Bacon

Julie Burke

Jim Carter

Diane Kalousek

Fran Puglise

Katie Retzner

Jennifer Richardson

Sherri Richardson

Steve Skillen

LAST YEAR LEGAL AID HELPED CLIENTS OBTAIN:

220 Custody Orders

180 Orders of Protection

$95 Child Support Orders

and $630,980 in ordered Child Support

Last year, 446 clients received trauma-focused counseling and support services for victims of domestic

violence. 99% of clients said we gave them steps to keep them safe and 86% feel more confident in the decisions

they make.

Our Family Works program helped 695 CHA

residents successfully prepare for, seek and find

jobs last year. Of those, almost 80% retained their

job continuously for one year or longer.

MIDWAY COMMUNITY BOARDCindy BieniekPrism Corporation

Lisa CampbellTalman Elementary School

Linda Ewing Holy Cross Hospital

Manuel JimenezMarquette Bank

David LeeneyFirst American Bank

Olga LinaresCitibank - Chicago Lawn

Harry Meyer Consultant

Nadia MirandaMidway Children's Center Parent

Camille OdehSouthwest Youth Collaborative

Rev. Anthony B. PizzoSt. Rita of Cascia Parrish

Nelly ValenciaChicago Family Health Center

Livia VillarrealGreater Southwest Development Corp.

NORTH COMMUNITY BOARD

Halina L. BielowiczHLB Accounting and Income Tax

George BorovikPortage Park Chamber of Commerce

Rafael DelgadoU.S. Representative Richard T. Bradley-40th District

David LewitasCitibank - Portage Park

Larry LynchCentury 21 Beaulieu

Our Employee Assistance Network helped 1,240 clients from 64 different companies cope with challenges such as marital/relational problems, depression and anxiety as well as legal and financial issues last year.


REFERENCES

1. Studies show that for every one dollar invested in a Head Start child, society earns at least $7 back through increased earnings, employment, and family stability; i as well as decreased welfare dependency, ii health care costs, iii crime costs, iv grade retention, v and special education. vi Cost per child at MFS Head Start and Children’s Centers at Midway and North is $13,752 per child, which would make the savings 7 times this cost for 258 children served this fiscal year. i Ludwig, J. and Phillips, D. (2007). The Benefits and Costs of Head Start. Social Policy Report. 21 (3: 4); Deming, D. (2009). Early childhood intervention and life-cycle skill development: Evidence from Head Start. American Economic Journal: Applied Economics, 1(3): 111-134; Meier, J. (2003, June 20). Interim Report. Kindergarten Readiness Study: Head Start Success. Preschool Service Department, San Bernardino County, California; Deming, D. (2009, July). Early childhood intervention and lifecycle skill development: Evidence from Head Start, p. 112. ii Meier, J. (2003, June 20). Kindergarten Readiness Study: Head Start Success. Interim Report. Preschool Services Department of San Bernardino County. iii Frisvold, D. (2006, February). Head Start participation and childhood obesity. Vanderbilt University Working Paper No. 06- WG01; Currie, J. and Thomas, D. (1995, June). Does Head Start Make a Difference? The American Economic Review, 85 (3): 360; Anderson, K.H., Foster, J.E., & Frisvold, D.E. (2009). Investing in health: The long-term impact of Head Start on smoking. Economic Inquiry, 48 (3), 587-602. iv Reuters. (2009, March). Cost of locking up Americans too high: Pew study; Garces, E., Thomas, D. and Currie, J. (2002, September). Longer-term effects of Head Start. American Economic Review, 92 (4): 999-1012. v Barnett, W. (2002, September 13). The Battle Over Head Start: What the Research Shows.; Garces, E., Thomas, D. and Currie, J. (2002, September). Longer-Term Effects of Head Start. American Economic Review, 92 (4): 999-1012. vi NHSA Public Policy and Research Department analysis of data from a Montgomery County Public Schools evaluation. See Zhao, H. & Modarresi, S. (2010, April). Evaluating lasting effects of full-day prekindergarten program on school readiness, academic performance, and special education services. Office of Shared Accountability, Montgomery County Public Schools.

2. Average Illinois foster care monthly payment is $471 with specialized settings costing more on average ($20,000 - $100,000 a year for residential and psychiatric hospitalization). http://www.state.il.us/dcfs/docs/ocfp/procedure/Procedures_359.pdf

3. Adult mental health hospitalizations average cost is $5,700 for an average 8-day stay (2011). http://www.hcup-us.ahrq.gov/reports/statbriefs/sb117.pdf. FY12 cost for the adult mental health outpatient program was $2,496,264.

4. Average graduation rates among the schools in the Upward Bound student area include: Corliss (42.8); Julian (60.3); Fenger (34.8); Robeson (40.6); and Harlan (47.9), which average 45%. http://www.cps.edu/SchoolData/Pages/SchoolData.aspx

5. Office of Head Start. (2012). School readiness goals for infants and toddlers in Head Start and Early Head Start programs. Retrieved September 10, 2012, from http://eclkc.ohs.acf.hhs.gov/hslc/tta-system/ehsnrc/Early%20Head%20Start/early-learning/curriculum/school-readiness-goals-infants-toddlers.pdf

THANK YOU TO OUR EVENT COMMITTEES!

Our adult mental health programs helped 97% of our clients —1,128 people—successfully live in their communities by remaining stable and avoiding psychiatric hospitalizations, saving taxpayers an estimated $6,429,600 last year. 3

LAST YEAR WE HELPED 53,813 INDIVIDUALS AND FAMILIES IN THE CHICAGO AREA BECOME MORE SELF-SUFFICIENT

AND HELPED STRENGTHEN FAMILY BONDS.

REFERENCES

DAY WITH DADJohn Cregier, Co-ChairPete Fawcett, Co-ChairRoger HalliganRich LubinBruce and Jeanne MarcusSen. William MarovitzMartha W. Melman

JAZZ AT THE MET Ledall Edwards, ChairJennie BettonJorge Farr-AguilarParis LewisRhonda PerdueLaJewell ThompsonSharon ThurmanDominique WallaceLiane Williams

METROPOLIS Lindsay Rapp, Co-Chair Chip Wille, Co-ChairJoan Cinquegrani Christine ConryGreg DanzingerMichael GravelineDustin Lasky Morgan MoyeJeff PajauskasBrian PaladieMichelle RamirezSamantha RosenSophia RuffoloDan SandlinJanet Siegel Margaret StricklandLauren KnuepferPatrick WallaceScott Washburn

DUPAGE GALA Judi Jacobs, Co-ChairWilliam Jennrich, Co-Chair Darrin BaconChristine FrancoThomas Hudock Joseph ImburgiaMichael MazzaJim McSherryShirley MyersMarcie PetersonJeffrey PlattSusan RoseWendy RubasKim Stapleton Leslie Wilson

HOLIDAY CELEBRATION CO-CHAIRSFrank M. Clark and Dr. Vera A. ClarkMerle G. Cohen and Seymour A. CohenRoger C. Hochschild and Stephanie HochschildTony W. Hunter and Susan HunterMichael Joyce and Ashley Duchossois JoyceMartha W. Melman and Richard MelmanBarbara Rapp

HOST COMMITTEETony W. Hunter, ChairErik D. BarefieldMerle G. CohenErin W. GardinerStephen M. GriesemerRoger C. HochschildAshley Duchossois JoyceMartha W. MelmanVirginia Johnson PillmanBarbara RappSophia RuffoloEileen P. ScudderDavid S. Tropp

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Documents

Metropolitan Family Services 2012 Annual Report