METRO TORONTO CONVENTION CENTRE | NOVEMBER 08, 2011 | TORONTO Proprietary and Confidential | © 2011 Avaya Inc. All rights reserved. MOON only as background

METRO TORONTO CONVENTION CENTRE | NOVEMBER 08, 2011 | TORONTO

Proprietary and Confidential | © 2011 Avaya Inc. All rights reserved.

•MOON only as background

•Jhon dilullo and title

John DiLullo Vice President Sales Americas International Avaya

#AvayaEvolutions



Desk Phon

eM

essa

ging

Confere

ncing

Long

Distan

ce

Mob

ile

Phon

e

Email

Shar

ed

calen

dars

Directo

ries

Broad

band

Acces

s

Intra

web



But in 2002, things changed…

1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 20100.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70

0.80

0.90

Proportion of Business Communication ICT Investment (% of GDP)



Since then…

April 2003 iTunes

May 2003 LinkedIn

Aug 2003 Skype

Feb 2004 Facebook

Feb 2005 Youtube

July 2006 Twitter

Nov 2007 Android

Jan 2010 iPAD



Consumers are leading the technology evolution

19851986198719881989199019911992199319941995199619971998199920002001200220032004200520062007200820092010

0

5,000

10,000

15,000

20,000

25,000

30,000

Canada Mobile Wireless Subscribers

Businesses Consumers0%

10%

20%

30%

40%

50%

60%

29%

50%

Social Media Adoption

2005 2006 2007 2008 2009 20100

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

Canada Broadband Revenues ($B)

Residential Business

19981999

20002001

20022003

20052006

20072008

20092010

2011

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Household Computer Ownership



Summarize the Gap

• Businesses are leaving money on the table• Our mission is to help them

The Gap Between Users and IT is hurting our customers. Our mission is to help them…



Business Collaboration LeadersApplications

• “Any device” collaboration - Anywhere

Mobility, Collaboration, VideoSession Management

• Multi Platform Mobility• Collaboration Engine• Pervasive Video Conferencing

Ready the EnvironmentFoundation

• Network Bandwidth• Access Control• Security

Stag

e 1

Stag

e 2

Stag

e 3

3 Stages to Leading Collaboration



CollaborationInfrastructure

Aura Session Manager

EmailConferencing Video Voicemail Messaging

IVR Custom / Sequenced

Aps

SMS / IM



29 Business units down to 4

2007 Today

The Avaya Story

29 Business units down to

4

7 40 23QUARTERS IN A ROW OF SEQUENTIAL GROWTH

PERCENT IMPROVEMENT IN COSTS OF GOODS

PERCENT OPERATING MARGIN



Avaya as a wholeGartner Magic Quadrant

60 new products Attention of Wall Street

2009 Actual 2010 Actual 2011 Est 2012 Plan

Revenue Growth

IP Telephony

Unified CommunicationsContact Center

New products since 2010.



Canadian Market Leadership

#1 in SME Telephony: 48% of Market2

#1 in Enterprise Messaging: 49% of Market1

#1 in CC: 64% of Market1

#1 in Telephony Systems: 38% of Market1

Sources: [1] T3i Group; [2] Canalys Notes: All share results are based on revenues except Audio Conferencing (Licenses); All results reflect 2010 unless otherwise indicated;



Winning Solutions

Mobile Collaboration

Network Simplification

Video Collaboration

Enhanced Customer Experience



Our Promise

FasterCollaboration

SmarterDecisions

BetterBusiness




Thank you!

#AvayaEvolutions

Documents

METRO TORONTO CONVENTION CENTRE | NOVEMBER 08, 2011 | TORONTO Proprietary and Confidential | © 2011 Avaya Inc. All rights reserved. MOON only as background