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Issue No ( 2 ) 2015
Eye on
Middle East Technique Telecommunications Co.
*managed and operated by METCO
METO MMUNITY
We`re
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Lebanon Bayan TechKesrouani Bldg., 2nd Floor, Suite 3AMichel Zaccour St., Hadat,Beirut, Lebanon Tel (961) 1 552 702Email: [email protected]
United Arab Emirates (UAE)Massila Tech LLC Concord Tower – Dubai Media City 30th Floor, Office No. 3001.Dubai - UAEPO Box: 333935Tel (971) 4399 3442Fax (971) 4399 3446Email: [email protected] Kingdom of Saudi Arabia (KSA)Massila Tech LLCTamkeen Tower, King Fahd Branch Road, Al YasminRiyadh - Kingdom of Saudi ArabiaP.O.Box 231913 Riyadh 13325 KSA.Email: [email protected] GhanaMassila Tech LLC13 Abbey Tse st., First Step JunctionLa, Accra, GhanaTel (233) 302 799 556Email: [email protected]
Kuwait Middle East Telecommunications Company WLL Ardiya, Industrial AreaBlock 2, Building 163P O Box 25690 Safat 13117 KuwaitTel (965) 2 43 43 300Fax (965) 2 43 46 142 or 2 43 46 956Email: [email protected]
Iraq Middle East Technique Telecommunications Co. TLDBasra Main OfficeBaradeya- Sayed Amin StreetTel (964) 7815 9007 80Baghdad OfficeAl Mansour, Almotanabi District, Al Amirat St,Tel (964) 7815 9006 40Erbil OfficeItalian Village, Villa 428Tel (964) 7815 9005 93Email: [email protected]
Sudan Nuba Telecom Company Ltd.El-Amarat District, Str.35, Block 9E, Building 26Khartoum, Sudan P O Box 3035 Tel (249) 183 482801 / 2 Fax (249) 183 482803 Email: [email protected]
Iraqi companies in the field of Telecommunications & Information Technology. METTCO provides its customers with the most advancedsolutions and services.
METTCO is present in 16 governorates across Iraq, with main offices in Baghdad, Basra, and Erbil.
Cover Story
About METTCO
Middle East Technique Telecommunications Company Ltd. (METTCO) is an associate company of Middle East Telecommunications Company WLL (METCO)-Headquartered in Kuwait since1978.
Established in 2004, to uniquely serve the Iraqi market and has been viewed as one of the fastest growing
We bear in mind always that our success but depends entirely on the extent of meeting our customers needs. This is the philosophy where the customer is the most important element, constitutes an essentialpart in our activities and our thoughts.
Occupying a position at this level, demonstrates the ability of METTCO to empower its customers to draw one strategy that can provide comprehensive solutions using the latest systems, networks, and to achieve the highest levels in terms of product quality and efficientperformance. Our experience has proven that the road to success in our mission is to establish and maintain partnerships, not only with customers but also with internationalcompanies.
Our Mission Middle East Technical Telecommunications Company Ltd. (METTCO) formed on a philosophy of total commitment of providing the best solutions to customers. Our goal is to help our customers take advantage of the proposed change in a practical and effective manner. In our ongoing quest to meet the different needs of our customers, and based on this philosophy, we make our offerings fit with the needs of our customers who are facing, in the context of their business practices, the challenges of increasing competition. METTCO is also active in the areas of systems integration, project management, investments and after sales support and development programs. All of that along with its strong position as a supplier to some of the best equipmentwired and wireless connectivity.
60 telecommunication and information systems engineer and more than 100 technical graduates from educational institutions of Iraq with potential to work inall parts of the country.
Our People The company has invested in Iraqi human resources training, therefore we have gained a unique position in the field of communications where the company acquired in 2006 Aviat gold certificate and in 2010 and 2012 Avaya gold certificate. METTCO has more than
METTCO Successfully Executes Zain Iraq’s call center renovation
Baghdad - Feb 2015: Middle East Technique Telecommunications Company (METTCO) - a leading integrator of telecommunication and information technology solutions in Iraq has successfully executed a comprehensive project to the strategic client Zain Iraq which is renovating the Call Center of Baghdad. The project is one of the major successes and key achievements to Zain Iraq in 2014, and included complete relocation for the call center to the new building, in addition to interior design, furniture, multimedia agent, network management system forVOIP, and full system redundant. The project was delivered with Avaya‘s premium Interactive voice response (IVR) system In order to provide Zain clients with the best experience. Also, it intends to accommodate to large number of inquirers. This fundamental Contact Centre advanced solution will offer vast
assortment of new services. To help tackle the exponential growing demand on the Contact Centre and to decrease data traffic. Undoubtedly, Zain Iraq strategy is based on understanding the customer who is at the focus of any service or product in order to achieve the expected standard of communication with the rest of the world. Accordingly, it deserves the number one network title in Iraq. Working on world standards, Zain Iraq secures service to %97 of Iraq population and maintains good mechanisms to respond quickly to customers’ queries wherever they are using 4 languages; Arabic, English, Kurdish, Turkumani and received around20 million calls last year.
METTCO hosts a traditional Ramadan Iftar for its employees
Baghdad - June 2015: On the occasion of the holy month of Ramadan and aiming to enhance the teamwork and spirit between the employees, METTCO organized an Iftar for its employees at Oyoon Baghdad Restaurant-Baghdad. The first Iftar event intended to mark the occasion of the Holy Month of Ramadan. From his end, Mr. Osama Mousa METTCO General Manager praised the progress and growth in the company thanks to the employees, andwelcomed all colleagues and wished them success in their careers, and to continue giving with dedication and loyalty.METTCO also hosted its employees in Basra office at Sheraton Hotel for Iftar during the holy month.
News
Projects
Al Yasra Food Co.AVAYA
Telephony System
Basra PortDanphone
Coast Radio Stations
Drake and Scull AVAYA
Telephony System
Standard Chartered Bank Juniper
Network Protection
Zain-IraqAVAYA & others
300 Microwave links100 Full turnkey sites
ExxonMobileAvayaContact Center
General ElectricAvaya
Contact Center
Abdel Jalil then added: “ZTC’S constant outstanding planning, organization, and content quality has urged us to participate continuously. And we are honored to have an extended history of collaborations with Zain group, where we share 27 years of strategic relationship, and we aspire to continue on this direction.”
It is noteworthy that the conference included several productive sessions from participants. And among the participants were AVAYA, and CIENA, METCO’s key partners, who conducted sessions that addressed the latesttechnology trends.
Each year ZTC establishes fundamental opportunities for participants to actively explore and engage in major productive sessions that yields fruitful results. And we are definitely pleased to be part of the occasion.
METCO and Avaya providing endless advanced solutions for Radisson Blu Kuwait Kuwait - August 2014: Middle East Telecommunications Company (METCO) joins their efforts with the global leader in the field of communications solutions, AVAYA. This collaboration aims to upgrade the communication services in the legendary Radisson Blu Hotel Kuwait. This union is not the first of its kind as METCO is the platinum partner of AVAYA and theyshare several glorious alliances together. In this regard METCO’s Country General Manager Krikor Tutunjian stated: “METCO plays crucial role in providing cutting edge solutions of telecommunication services. Partnering with AVAYA is a strategic move to ensure idealistic connectivity to IP Telephony, allowing Radisson Blu to set new standards in the field of excellent hotelservices.”
Tutunjian added: “providing Radisson Blu with network integration that delivers data along with voice applications is
It is noteworthy to shed light on the modern and latest services that Radisson Blu Kuwait provides to its visitors and guests. The hotel has been fully refurbished from the interior and exterior, with a full upgrade of its facilities.
fundamental in terms of assuring great staff application. In addition to, offering a pleasant stay for guests who will enjoygreat terms of communication.”
In this occasion Radisson Blu’s Kuwait general manager Phillipe Pellaud stated: “Our guests are constantly looking to enjoy an interactive environment that cater to their needs during their stay in our hotel. We are pleased to meet their expectation through cooperating with METCO; the leading telecommunication company in Kuwait.”
Pellaud added: “The hospitality sector is witnessing an immense competition in terms of communication. Therefore, the hotels should seize the closest opportunity, and enhance their communication outlets to meet their clients’ aspirations and requirements optimally.”
METCO Participates in Zain Technology Conference 2014
Kuwait - Novemeber 2014: Middle East Telecommunications Company (METCO) participated for the fourth time in Zain Technology Conference that was held in Istanbul, Turkey between the 17th till the 19th of November 2014 at the Raffles Hotel.
METCO’S continuous presence in Zain Technology Conferences emphasizes the unparalleled effort that METCO dedicates, in order to be constantly abreast of the latestinnovations in the field of telecommunication. In this regard Bassem A. Jalil- METCO’S Chief Executive Officer stated: “At METCO we are keen on participating in qualitative conferences that brings prosper and ingenuity. ZTC continuously sets a seamless example of innovation and prosperity, as it raises proactive topics that are meant to provide cutting edge telecommunication solutions.”
News
ZAIN Kuwait Honors METCO at the 2014 Technology Achievement Celebration
Kuwait - March 2015: Middle East Telecommunications Company (METCO), a leading integrator of telecommunication and information technology solutions in the Middle East and Africa has been graciously honored by Zain Kuwait. In recognition of METCO’S continuous support and dedication, in addition to the successful implementation of 3 mega projects in 2014. The ceremony was held in Marina Mall – Salwa Al-Sabah Hall, on Sundaythe 22nd of February 2015.
The honoring ceremony witnessed the attendance of METCO’S Chairman Tawfiq Ahmed Bin Sultan, who personally received the award, and the Chief Executive Officer Bassem A. Jalil. Along with the presence of Zain executive management.
It is noteworthy that METCO implemented 3 mega projects for Zain in 2014. The projectswere intended to offer operational efficienciesand provide the optimal customer experience.
In this regard Bassem A. Jalil- METCO Chief
METCO Wins Global Avaya AwardsBest customer experience and professional services across India, China, Russia, Middle East and AfricaThe company is leading a transformation in Kuwait to value-based IT services model
Kuwait November 2014: METCO, a leading ICT provider in the MEA region, has announced winning two prestigious awards from Avaya Inc., a leading provider of solutions that enable customer and team engagement across multiple channels and devices. Bassem A. Jalil, METCO’s Chief
Executive Officer, commented saying:” 2014 was a great year for our business where we achieved an overall solid 18% year on year growth, and expanded both our team and footprint into new markets. We have also transformed our go tomarket approach to deliver value-based, end- to-end communications solutions, in comparison to the traditional price-based and fragmented services model.” He continued: ”With most key customers in the banking, telecom, construction and hospitality sectors, our differentiation and key to our success today lies in our ability to engage in business discussion, identify communication solutions that drive business growth and overcome challenges, and measure outcomes and continue the engagement cycle; this is a value-based services model that helped us deliver growth and most importantly, gain trust and business continuity of an amazingclient base in the country”
METCO grabbed the Avaya Partner of the Year for Best Customer Experience and Best
Professional Services across Avaya’s India, China, Russia, Middle East and African markets. The award ceremony was held at the annual Avaya Customers and Partners Connect 2014 conference in Dubai.
Executive Officer stated: “We take pride for our strategic relationship with Zain that began more than 25 years ago, and our several collaborations has yielded numerous significant achievements.”
Bassem A. Jalil then concluded: “METCO is keen on delivering the most reliable advanced technologies, and is pledged to continue offering optimal technology solutions that measure up to the best international standards.”
In collaboration with METCOVIVA Further Enhances Time-to-Service and Network Performance for Customers in Kuwait with Virtualized Fabric Network Solution from Avaya
Kuwait - July 2014: VIVA, Kuwait fastest- growing telecom operator, has implemented a state-of-the-art virtualized network using Avaya Fabric Connect technology to further enhance network robustness and agility, while addressing the additional time-to-servicedemands of an expanding subscriber base.
In an increasingly competitive industry, meeting and exceeding customer expectations isa vital differentiator for service providers. VIVA, Kuwait’s newest, most technologically
advanced mobile communications provider, has rapidly established itself in the market through its customer-centered approach to service. The Avaya solution includes a crucial data centre enhancement which enables VIVA to improve service availability to accommodate significant growth in subscriber numbers andservice demand.
The project – delivered with Avaya Connect channel partner Middle East Telecommunications Company (METCO) – the leading integrator of
Massilatech and Cisco host a workshop for Zain KSA technicians
Riyadh - March 2015: Massilatech (managed and operated by METCO) along with Cisco hosted a workshop in Riyadh at Al Faisaliah Hotel, March 12th, for technical team of Zain KSA. The workshop combines lectures, and discussion to provide practical information on the DWDM Dense Wavelength Division Multiplexing and Wi-Fi projects, which are part of Zain KSA ReloadProject.
telecommunication and information technology solutions in the Middle East and Africa. In order to provide significant improvement in efficiency, analytical capability, and VIVA’s ability to seamlessly scale to meet projected future growth. The solution provides VIVA with a fully virtualized network, delivering high availability with integrated self-healing and disaster management capabilities – meaning improved service levels, faster recovery times and happiercustomers.
A network assessment by the Avaya team isolated areas where legacy technologies and techniques were holding VIVA back. With a seamless transition to Avaya Fabric Connect technology – a next-generation solution based on the Shortest Path Bridging standard – VIVA now has an end-to-end virtualised network that greatly enhances availability, performance, agility, and time-to-service necessary for VIVA’shighly competitive and dynamic market.
METCO organizes a series of seminars about “Future of Communication Infrastructure”
Kuwait - March 2015: Middle East Telecommunications Company – METCO a leading ICT provider in the MEA has organized a three days seminar titled “Design Future of Infrastructure” in association with the international partners AVAYA, Ciena and R&M on 17th-19th of March 2015 at Radisson Blu, Sheraton and Marriot Courtyard, to present latest technology and applications solutions in communications infrastructure. The seminars discussed the Smart Infrastructure Solutions with a focus on the
innovative use of emerging technologies in ICT, coupled with emerging best practices in the form of the latest manufacturing and supply chain management approaches applied tocommunication infrastructures.
The seminars started with a welcome statement from METCO’s Country General Manager Krikor Tutunjian who has lectured the attendees about METCO and modern services and solutions. In addition to, how METCO enables enterprises to empower their communications and transform their business operations. R&M
METCO celebrates its annual employees open day
Kuwait - February 2015: Middle East Telecommunications Company (METCO), a leading integrator of telecommunication and information technology solutions in the Middle East and Africa recently held its annual employee open day 2015 at a desert camp. The event was geared towards instilling a sense of belonging and promoting positive communication among METCOemployees outside the workplace.
This annual initiative reflects METCO’s commitment to its employees and is a way of
recognizing their hard work and loyalty. The celebration was attended by Chairman Mr. Toufiq Sultan and CEO Mr. Bassem Abdel Jalil who appreciated the employees and valued their efforts in light of the achievements. He also encouraged the staff to aim higher and work better through constant commitment and alwaysstriving for excellence.
The event included exciting activities and a variety of competitions. The employees enjoyed the lunch buffet, the entertaining program and
the valuable prizes.
Mr. Bassem said, “We thank you all for your remarkable performance. You all form the fabric of our organization and therefore the key to progress is to develop, motivate and reward each and everyone for their contribution. This Open Day conveys a positive message to our committed staff that we appreciate their continuous efforts in managing their roles and being instrumental inour growth.”
representative has discussed the concept of Intelligent Infrastructure and focus on to the smart physical infrastructure buildings and R&M innovations, while AVAYA spoken has lectured about AVAYA’s Networking Solutions in smart buildings covering; Smart networking, Stealth Networking, WLAN, NMS. Also the Multi Media Unified Communications (UC in the new officeenvironment all apps are connected)
From his side, Ciena’s delegate has spoken about Ciena Solution and value proposition within the Oil & Gas sector and Carrier EthernetSolutions
Kuwait Oil CompanyAVAYA
New Unified Communication system.
Milinium Hotel AVAYA
Hospitality IP telephony system.
Projects
Ministry of InteriorAVAYA
Call Center upgrade to latest technologies.
Mas International CompanyAVAYA
AVAYA Unified Communication solution with Contact Center.
American University of MEAVAYA
Unified Communication solution.
National Industries GroupAviat
Data and MW networks.
Zain - kuwaitCISCO
WIFI Offloading.
us more about the productive collaboration between Zain Iraq and METTCO.
How have METTCO solutions contributed to the development of services offered by ZainIraq?
Partnership between METTCO and Zain Iraq, one of the operators of Zain Group, the telecoms pioneer in the Middle East and North Africa, is based on an accurate selection of partners’ base, volume of work and work achieved along the past years. METTCO’s transmission of updated technologies contributed a lot in overcoming hurdles and offering high quality services to customers who are at the focus of our business strategy. Zain Iraq option of a solid partner like METTCO is primarily based on promoting the network infrastructures and upgraded technological tools in order to work out smart solutions and offer efficientservices and products to our customers.
From your prospective, how do you see METTCO compared to others in terms ofPresales, Installation and technical support?
Partnership with METTCO has availed an opportunity, which apparently resulted in building an advanced, and innovative work module. In addition, through our dealing with METTCO, we have seen excellent regulation and consistency across METTCO’s services. For pre-sales service, METTCO provides brilliant services, adequate and competitive offers that gain trust and satisfaction. Moreover, implementation and installation is always in accordance with the specifications set out in the contract and meticulously crafted. As for the technical support forjoint projects, METTCO is presenting high-
quality service in record time. In general, the superior performance of METTCO in those aspects combined makes it one of our mostfavorite destinations in the Iraqi market.
How do you think managed services
partnership between Zain and METTCO willevolve over the next years?
Upon opting METTCO as a work partner and in the light of successes achieved despite challenges, Zain Iraq has prioritized the future growth in proportion to the work achieved or would be achieved. Currently Zain Iraq managed to cover %97 of Iraq population and owns the biggest customer base. Through partnership with a big company like METTCO, Zain anticipates to procure telecom and data according to the needs of individuals, companies, govt. and non-govt. institutions. So the current transformations, the technological development and leaning on all-IP based networks would promote the work relationship between Zain Iraq which always seeks new networking potentialities and METTCO which provides innovative solutions. We, in Zain, always look forward to METTCO to invest in smart technology andsolutions and support our strategies.
What could you tell us about Baghdad call center renovation project which was fully executed by METTCO?
Zain Iraq depends on a strategy that places customers in the focus of any development and generates a springboard for any step forward to develop services and telecoms means. Accordingly, the Customer Service project is considered a successful venture, thanks to METTCO, to procure world standard specifications that avails the employees a good chance for comfort and facility to support the customer. The goal also centers around generating harmony between the agents and customers, which was reflected positively on the kind of service given. METTCO managed therefore to embody our thoughts and transfer them to customers through the successful implementation of all stages of this project.Thus, we realize another success story.
Interview with Dr. Haider Radhi Zain Iraq Deputy CEO of Technical and RegulatoryFor more than a decade of comprehensive strategic cooperation with Zain Iraq , METTCO has successfully accomplished
tens of projects in microwave, backbone links network, transmission network, turnkey sites, packet core firewall and
lately Baghdad call center renovation. Zain Iraq Deputy CEO of Technical and Regulatory Dr. Haider Radhi will tell
