Metastore Presentation 2000 Prof Services And Training

© 2008 Metastore http://www.metastoregroup.com

Metastore Professional services

Metastore Support Center

Metastore AcademyLeo Van Dongen

Galway

June 2009







Our Business Focus


Our Domains


Business Units

EADM Perf and Monitoring SIEM

NetIQ AppManager

NetIQ Group Policy Active

Guardian

NetIQ Change Guardian

for Active Directory and

Windows

NetIQ Enterprise

Administration

Simplify &

Secure IT

NetIQ Security manager

NetIQ AppManager for

Voip


Netherlands

Gerard WittemanJack Warnars

Belgium

Lieven LammensLeo Sannen

Luxembourg

Marc ZordanEric Langlade

VALUE ADDED DISTRIBUTOR /SUPPORT CENTER /

ACADEMY

COMPETENCE CENTER /

Solution Architects

Perf and MonitoringKoen MaesJohan DCEric Suzzi

Dennis zuiderwijkEric De Roeck

SIEMBob Ruts

Eric LangladeFakhreddine Mourabiti

EADMJohan SleypenDave Verkade

Our team

France

Lionel Cianfanelli


Product ServicesFixed price programs to address specific topics:

• App mgr Health Check

• Performance policies and workflow

• Service maps

• Performance Intelligence

• VOIP consultancy

Managed Operations

• Value Management based on SLA

• Maintenance

• Support

• Service

Implementation Services

Optimize software implementation:

• Architectural Designs

• Application Deployment

• Integration Services

Consultancy

Medium to long-term consultancy:

• System Engineers

• System Architects

• Project managers

Professional Services


Managed Operations


Support package

Health Check

Managed Operations

Second line support

On site support if necessary

Site review on annual basis

Dedicated support person for each product

First line support

[email protected]

Support portal

+32-3-239.75.78

SLA: Confirmation of support ticket within 1 hour

Defect/Upgrade and support contract

Support center


Metastore Academy

> NetIQ AppManager Essentials NetIQ App Manager Advanced NetIQ App manager version upgrade

> NetIQ Security Manager NetIQ Admin suite

Top Gun for Resellers

> Certification


Selected Customers

Government

Industry

Banking & Insurance

http://www.jnj.com/index.jsp

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Netiq Consulting program

• IQ Remote Application Management: Manage your business, not your technology. NRAM offers the operational flexibility, response to resource constraints, improved productivity, and enhanced service levels not found in traditional not available through traditional MSP offerings. NRAM is offered exclusively through Sybor Technologies, Inc., a Premier NetIQ Certified Services Partner.

• IQStart: IQ Start is a project-based service offering that enables you to become self-sufficient with a baseline installation and configuration of your NetIQ solution. It is designed specifically to get you quickly deployed in a pilot environment while providing knowledge transfer and best practices, therefore enabling a self sufficient production implementation. NetIQ’s professional consulting staff uses proven methodologies to install core components and configure the product for maximum efficiency. They then provide knowledge transfer to your staff so they can effectively support and broaden your IT environment.

• Education Services: Education and training helps clients quickly gain the knowledge and skills required to leverage your NetIQ investment effectively and efficiently. NetIQ Education & Training offers product and process education, which helps yield a greater return on your investment by improving productivity. Our Professional trainers are all industry practitioners who have a deep understanding not only of NetIQ products but, more importantly, of the business and IT challenges that need to be addressed with the products. All courses feature hands-on exercises and real-world examples.

• IQ Upgrade: IQ Upgrade is a project-based service offering that assists you in upgrading your environment to the latest release of NetIQ software. It consists of a comprehensive assessment and development of an enterprise upgrade plan. Our consultants help you establish your upgrade plan strategy, assist with the upgrade of the core infrastructure and test before deploying upgrades into production. This offering includes an advanced new feature review that includes hands-on knowledge transfer of new features.


Netiq Consulting program

• IQ Optimize: IQ Optimize is a project-based service offering that provides an in-depth review of an existing NetIQ implementation (pilot or production) for purposes of optimization and alignment with best practices. IQ Optimize supplies an in-depth review of your NetIQ implementation, leveraging best practices and proven methodologies to identify any problems and assist in tuning and optimizing your implementation. This includes a review of the current architecture, product usage and data collection, as well as identification of product functionality that may not be fully utilized.

• Staff Augmentation Services: One month or one year, NetIQ Professional Services has the expertise and experience necessary to supplement your team in either the implementation or maintenance of your NetIQ investment. In addition to NetIQ product expertise, our consultants are IT professionals. Many have management and engineering backgrounds from some of the most advanced IT organizations in the country. Our consultants fully understand the business problems and complexities of IT organizations both large and small and can help design, configure and deploy your NetIQ based solution to address your individual corporate requirements.


Questions

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Metastore Presentation 2000 Prof Services And Training