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Mentoring. - PowerPoint PPT Presentation
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Mentoring
Agenda
- What is mentoring?- What is coaching and why is it so important? Identifying the key skills of a good coach
- The process start to finish 1. Entering the setting (building rapport and shared goals)2. Observing and understanding (questioning, listening)3. Giving feedback4. Next steps & monitoring progress
What is mentoring?
Mentoring is:• Developmental• Understanding and
trusting• Person focused• A mutual 2-way
relationship• Partnership• Building capacity and
skills
Mentoring is not:• Task focused• Doing it for you or
giving the answers• Undermining or used to
give a negative message
What is coaching?
• What is it?Draws out the answersDevelops rather than imposesReflects rather than directsEnables rather than trains• What are the key skills of a good coach?Relationship building, listening, questioning and feedback • Why coach?Unlocks true potentialEngagement beats complianceLife skill – not just for work
The mentoring process – step one
Building rapport and setting shared goals• Why is building rapport so important?• Discussing expectations & agreeing mentoring
format for future• Sharing personal objectives and setting shared
goals
Mentoring – Set up checklist• How long do we both expect the relationship to last?• How often will you visit / contact? And what will those visits look
like e.g length of time / how do you both want it to work?• When / how do we want to discuss the goals of this process?• Who will be the main contact?• What happens if one of us needs to cancel?• Who is the onus on to get in touch?• How do we want to work? (visits / telephone conversations /
email)• What are the boundaries on our relationship? (areas don’t feel
comfortable discussing?)• How will we measure progress?• How / where do we want to discuss feedback after a visit?
Observing – Questioning and Listening
“Seek first to understand, then be understood”Steven R. Covey
One of the most powerful lessons of effective communication!
The mentoring process – step two
Remove internal
monologue
Intention and concentration
Stop own autobiography
Listen from nothing
Top tips for good questions…
Simple
Clear purpose
Open
Not ‘leading’
Check your tone
Powerful
The GROW model
The mentoring process – step three
Giving effective feedback
Discuss a time when you received poorlydelivered feedback
Q. How did it feel?Q. What would have made it better?
Top Tips for Effective Feedback:
• Timely • Specific• Actionable• Well planned• Clear• Prioritised• Positive
Feedback model
E = ExampleE = Effect
C = Change
Real coaching practise:
Feedback:ExampleEffectChange
Common coaching pitfalls:
-Telling - Advising using own experiences too soon- Losing focus- Trying to ‘fix’ the problem
Remember: Not just about questions – a conversationSeek first to understand
The mentoring process – step four
• Progression and ongoing reviews• Coaching is a skill – take time to practise (not
just in this process but regularly in your own settings)
• What happens if the relationship isn’t working.
• Follow up reading list
Further reading…
• “The Seven Habits of Highly Effective People”Steven V. Covey
• “Mentoring Pocketbook” Geof Alred and Bob Garvey
• “Brilliant coaching”Julie Starr
• “Coaching the team at work”David Clutterbuck