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FAMILYMEMORIAL 2020

BLUEPRINT OF PATIENT CARE

LOCAL COMPANIES TALK ABOUT

WORKFORCE CARE

2 WELLAWARE | WINTER 2020

Contents

Wellaware is published by Memorial Health. Copyright © 2019 All Rights Reserved.

On the Cover >>Blueprints for the new Memorial Inpatient &

Outpatient Pavilions provide design guidance to ensure the best possible care for our patients.

Our mission is to promote wellness andimprove the health of people in our community.

937 644 6115 | 800 686 4677memorialohio.com500 London Ave., Marysville, OH 43040

Chip Hubbs, CEO/PresidentGary McDowell, Chair, Board of Trustees

Editorial Team:Jennifer Baxley; Robin Coffey; Evie Collins; Darrin Faires; Jason Hollback

Hearing from our staff with accolades like the Readers’ Choice Awards make our day! Our Human Resources

team at Memorial strives to cultivate an environment that attracts and engages those who want to make a lasting

impact. The New Year will also bring about a new home for our HR Department – the enhanced location will provide

updated areas for recruitment and training for our nearly 1,000 employees within the Memorial Health family.

Memorial welcomes Benjamin Bush, MD to Memorial Ear, Nose & Throat. Dr. Bush specializes in care for both pediatric and adult patients suffering from complications and disorders of the head and neck, including

• Nasal and sinus issues

• Tumors of the head and neck

• Sinus surgery

• Snoring and sleep apnea

• Diseases of the salivary glands

• Head and neck cancer

• Thyroid and parathyroid diseases

• Ear and hearing problems

• Voice and swallow dysfunctions

“As an otolaryngologist, or an ear, nose and throat (ENT) doctor, my expertise lies in the care and treatment of just about anything in the head and neck region of the body (minus the eyes and brain),” shares Dr. Bush. “I initially became fascinated with this specialty because of the sheer amount of

intricacies in this area of the body. When you stop to think about it – every bite we eat, every drink we swallow, even every breath we take, goes through the head and neck. It is a key underpinning of our bodies – and keeping it healthy is crucial to our overall wellness.”

Dr. Bush completed his medical degree at the University of Alabama at Birmingham, and his residency in Otolaryngology | Head & Neck Surgery at The Ohio State University Wexner Medical Center, a program that is currently ranked fourth in the nation by U.S. News & World Report.

During his residency, Dr. Bush focused on Pediatric Otolaryngology, and is able to serve pediatric patients ranging from infants to teens. He had most recently been practicing in the Jacksonville Beach, Florida area, but he and his young family have relocated to Central Ohio, and are proud to be back in Buckeye territory. Memorial Ear, Nose & Throat is located at Memorial Gateway Medical Center, 140 Coleman’s Crossing, Suite 200 in Marysville. Patient appointments can be made by calling (937) 578-4300.

Straightfrom theENTDoctor’s Mouth

In this Issue 2 Welcoming Dr. Benjamin Bush

4 Blueprint of Patient Care

6 Ask a Doc: Lung Screenings

8 Bringing Health & Wellness to Local Employers

11 Joining of Forces 12 Monitoring Your Own Health

13 The Awards Are In 14 Community Spirit within the Memorial Team

2020Winter

11 YEARS IN A ROW 10 YEARS IN A ROW 10 YEARS IN A ROW

Three cheers for our employees!

New Provider

4 WELLAWARE | WINTER 2020 5WELLAWARE | WINTER 2020

Since 2004, I have been a member of the Memorial Hospital Wellness Center. I love the structured exercise program, developed and monitored by the knowledgeable and friendly staff.

Looking into the New Year, I am excited to continue my workouts in the new Wellness Center in the outpatient pavilion. I appreciate Memorial being there for me, as I work to achieve my very best health position in life.”

TOM ROTH "THE HAIR GUY" Wellness Center Member

We, as employees, have been invited to be a part of this process from the ground up. Before the very first pillar was placed, we provided feedback, shared ideas, and pitched designs that would impact our workflow and patient access…and, we were heard.

The Memorial 2020 project is an illustration of what we do best: focus and advocate for the patients we love to care for every single day. Every step has been a collaborative effort – a collective team approach – to master this vision and bring it to life. I look forward to the day that together, we greet our first wave of patients in the new Memorial Inpatient & Outpatient Pavilions. ”

ERIN RUSSO Rounding Nurse, Case Management

Each patient we care for is different. Every patient experience and clinical need is specific to that patient, in that hour, on that day. Our nursing team knows those intricacies and has had the opportunity to voice their suggestions for the design of our patient rooms.

In the pre-construction phase, a mock patient room was assembled where our teams of clinical staff weighed in on all of the details – from the angle of the bed to the exact location of every medical outlet. In addition, each room has the flexibility to meet a variety of patient needs – from general medical/surgical to critical care. The entire Memorial team is counting down the days until we can care for our patients in the very spaces we designed for them and their families.”

ASHLEY BOYERChief Nursing Officer

Memorial 2020

MEMORIAL INPATIENT PAVILION MEMORIAL OUTPATIENT PAVILION

Café

Gift Shop

Patient Rooms

Expansion Space

Patient Rooms

Patient Rooms

3RD FLOOR 3RD FLOOR

2ND FLOOR 2ND FLOOR

1ST FLOOR 1ST FLOOR

MeetingRooms

Oncology& Hematology

Lab

Neurosurgery

Registration

Nephrology

NeurologyGastroenterology

Medication Therapies

Wellness CenterCardiac Rehabilitation

Pulmonary Rehabilitation

Diabetes Education

Rheumatology

It has been an exciting time to walk the campus of Memorial Health and view the milestone updates of the Memorial 2020 project. Watching the process from design blueprints and employee input to groundbreaking celebrations and construction achievements has been energizing, to say the least.

And as the construction project reaches its final stages, the Memorial team is counting down until the inpatient and outpatient pavilions open, so we can showcase the expanded services available to patients in the community. Stay tuned for announcements from Memorial as we enter into planning stages for the grand opening celebrations for the Memorial 2020 project.

BLUEPRINT OF PATIENT CARE

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A pack year is a way of determining how many cigarettes a person has smoked during his or her lifetime.

20 cigarettes = 1 pack

How to calculate pack years

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The “Ask a Doc” section should not replace medical advice specific to you and your unique medical history. If you have a pressing matter you would like addressed, please consult your primary care physician.

Ask a DocQ Who is eligible for the lung cancer

screening program?

A: Jenna Hoffman, CNP - To be a candidate for the lung screening program, an individual must:

• Be 55 to 77 years old.• Be a smoker, or a person who quit smoking less than 15 years ago. • Have a smoking history of at least 30 pack years (see inset box for formula).• Have no new symptoms that could be related to lung cancer.• Have not had a chest CT in the last 12 months.• Be healthy enough to tolerate treatment intended to cure early-stage lung cancer, if needed. It is important to remember that your doctor does not necessarily think you have cancer if they suggest a screening test. Lung screening for lung cancer is similar to other screening tests, like mammograms and colonoscopies.

Ask a Doc

Q If I am eligible, what should my next steps be? A: Dr. Robert Rupert - If you meet the high-risk criteria above, discuss next steps with your primary care provider. They can refer you to our team. We would next have a shared-decision making discussion to review the benefits and risks of the lung cancer screening and what you can expect from the process.

The main benefit of a lung cancer screening is preventing death from the disease. Lung cancer screening finds 80% of lung cancer at an early stage, when it is more curable. Without screening, 70% of lung cancers are found at a later stage when there is little chance for a cure.

The drawbacks to consider of the low-dose chest CT is that the screening can find small spots on the lungs called nodules in at least 25% of all people who get the scan. Typically, three or four out of 100 lung nodules found are cancer, and the rest are small scars that will never affect your health.

You and your provider should discuss all of the pros and cons, as well as the future steps of the program, before proceeding.

Lung cancer remains one of the leading causes of cancer death, in both men and women across our nation. Our team at Memorial Health recognizes that early detection is the best chance for effective treatment. As such, a cross-functional team has initiated a Lung Cancer Screening Program within Memorial Hospital. Two champions of the program, Dr. Robert Rupert and Jenna Hoffman, CNP, from Memorial Oncology & Hematology, detail the screening process and how the team hopes to reduce the number of people who die from lung cancer.

YOUASKED Q

A: Dr. Robert Rupert - Our program utilizes a low-dose computed tomography (CT) scan to take pictures of your lungs to look for signs of cancer. Years of research have revealed that having a lung screening reduces the risk of dying from the disease, in those at very high risk of developing lung cancer.

What is a lung cancer screening?

CurrentSmoker?

Talk to yourdoctor about

getting screened.

Screeningnot likely

recommended.

Did you quit more than

15 years ago?NOYES

Did you ever smoke?

NO

YES

Do you have a family history of lung cancer or, history of asbestos or other environmental

exposure?

YES NO

YES

Are you between theages of 55 and 77?

Talk to your doctor about

smoking cessation.

YES

Talk to your doctor about

getting screened.YES

NO

Have you smoked at least one pack a day for 30 years

or two packs a day for 15 years?

NO

Q If I am not eligible, what should I do? A: Jenna Hoffman, CNP - Let us help!If you still smoke, you can cut your risk of dying from lung cancer by quitting – today! We advise all smokers to quit – and we can help with our Tobacco Cessation Program.

For information about class schedules or to talk to our Cessation Expert, call (937) 578-2755. To learn more about the Lung Cancer Screening Program at Memorial Hospital, talk with your doctor or call Jenna Hoffman, CNP at (937) 578-2322.

Our screening eligibility quiz

will let you know if you should talk to your

doctor about being screened for lung cancer via low-dose CT scan. Screening

is key to early detection.

Number of years smoked

Average number of packs smoked per day

pack years

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Whether your alarm clock rings for first, second, or third shift – or whether your uniform includes safety glasses or a keyboard wrist guard, workplace safety is important to every one of us. We all need to be healthy not only for our jobs, but for our families and personal commitments. Occupational health deals with all aspects of physical, mental, and social well-being and safety in the workplace. It is the umbrella for a company’s efforts to prevent injuries and hazards in every work environment – from the factory floor to the school bus to the laboratory setting. Locally, the Memorial Occupational Health team provides quality workforce healthcare for many businesses, large and small. We understand employees are the very backbone of a company, and we can deliver expert medical evaluation and treatment needed to keep them healthy and strong. Our workforce care philosophy calls for utilization of appropriate medical services, accompanied by a return-to-work management program. Businesses rely on our team of nurses and staff, along with physicians specializing in occupational health and emergency medicine, to have the back of the employee, and the company.

Occupational Health

And we support both with expert level care. Our team is up-to-date on federal and state regulations for workforce health and safety, including Occupational Safety and Health Administration (OSHA) and the Department of Transportation (DOT). In addition, we have certified Medical Review Officers (MRO) for annual substance testing compliance. We also have years of experience with Workers Compensation to help reduce delays and expedite the claim process. Every industry faces various challenges when it comes to safety hazards and injuries and it is our goal to help employers mitigate them. Unfortunately, accidents happen, and our Memorial Occupational Health team is here for businesses to help those valuable employees return to work. And more importantly, return to life. Memorial Occupational Health partners with companies across our region, offering services at both our main hospital campus in Marysville as well as at the Memorial Urbana Medical Center. To learn more, contact the team at (937) 578-2417 or ohcmail@memorialohio.com.

Heigh-Ho, Heigh-Ho, It’s Off to Work We Go!

Allen Township Fire Department has a long-standing relationship with Memorial Health. We rely on the services of their Occupational Health staff for our wellness physicals and workplace injuries. We have also partnered with the Memorial Health Wellness Center for our department’s wellness and fitness initiative program to monitor fit-for-duty levels. Recently, we have added athletic training services by Memorial Sports Medicine in order to receive individualized fitness training. Utilizing the resources available to us through Memorial has provided healthier firefighters to serve our community.

Steve Brose Fire Chief, Allen Township

I have been the Human Resources Director for the City of Marysville for about 18 years, during which we have had a very strong partnership with Memorial Occupational Health. They are healthcare professionals that provide outstanding collaboration on every claim. The doctors are focused on providing the best possible care, while working to get each employee healthy and back to work. The staff keeps us "in-the-loop" by providing timely paperwork and reports. We consider the team at Memorial Occupational Health as more than a service provider – they are an extension of our team. And a bonus is they are equally engaged on the Union County Safety Council, thus providing top-notch expertise to all employers in our community.

Brian Dostanko Human Resources Director, City of Marysville

Memorial Occupational Health keeps Marysville Transportation "rolling" for our kids in Marysville Schools. Their team keeps us up-to-date on the latest state requirements and standards, ensuring we are compliant and ready to transport our students. Not to mention, their staff has even saved the lives of some of our bus drivers by identifying heart murmurs and other heart conditions.

Tina Sharrock Transportation, Marysville Exempted Village School District

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For years, Memorial Health and Damascus Family Medicine have worked hand-in-hand to deliver care to families in Union County. Physicians of the practice have served on the Department of Medicine for Memorial Hospital. And, team members have relied on each other for consultations and shared care. This winter, the two entities officially join forces as Memorial Health acquires the physician practice, now officially named Memorial Damascus Family Medicine. Memorial Medical Group employs all practice providers – the three Family Physicians, two Certified Physician Assistants, and two Certified Nurse Practitioners. Together, this team has a combined experience of over 75 years caring for patients, and they are dedicated to providing the commitment, expertise, and personal relationships the practice was built on. We would like to welcome Memorial Damascus Family Medicine to the Memorial Family!

Joining of ForcesDaniel L. Badenhop, MD Building relationships with Union County families since 1996, husband and father, fanatic of all things golf, dedicated Ohio State Buckeye fan.

Karen L. Staats, FNP-CCertified Family Nurse Practitioner with over 27 years of medical experience, specializes in critical care, wife and mother, enjoys horse shows and scuba diving.

Angela DaRe, PA-CBoard-certified Physician Assistant, served as a Medical Service Specialist in the United States Air Force, loves spending time outdoors with her husband and three children.

Jeffrey E. Moore, MD Has practiced medicine in Marysville for over 26 years, thrives on caring for multi-generational families, husband and father, loves to golf and bike.

Delia J. Herzog, MD Grew up and lives in Delaware, currently Vice President of the Memorial Medical Staff, proud to call herself a Ravenclaw, mother of three, music enthusiast.

Occupational Health

Memorial offers a host of

cost-effective tools to enhance the health of employees, regardless of size or location.

Pre-Employment Services

• Physical exams • Post-offer physicals • Return-to-work physicals and fitness-for-duty exams • Police/fire physicals • Executive physicals • Wellness physicals • Department of Transportation (DOT) regulated physicals • Respiratory clearance and fit testing • Audiometric sampling (hearing screenings) • Immunization programs • Travel medicine • Substance abuse screenings • Supervised by certified collectors and reviewed by a Medical Review Officer (MRO) • DOT and Non-DOT regulated screenings • Random Consortium Selection • Instant result screenings • Breath alcohol tests

Injury Management, Treatment & Follow-up Services

• Initial injury care (walk-ins available) • Post-accident testing • Follow-up care • Physical and occupational therapy consultations • Specialist referrals • Return-to-work evaluations • Claims management • Return-to-work program Customized Programs, specific to the business and industry

To learn more, contact the team at (937) 578-2417 or ohcmail@memorialohio.com.

» »

»

WELLAWARE | WINTER 2020

Memorial Damascus Family Medicine

• AM and PM sick bay hours available

• Same day scheduling for sick patients

• Physician on-call 24 hours a day, seven days a week

• All providers are accepting new patients If you are looking for a new provider, you can reach out to Memorial Damascus Family Medicine at (937) 578-4040. The practice is located at 388 Damascus Rd., Marysville.

Amy Winters, FNP-CCertified Family Nurse Practitioner, welcomes providing high-quality medical care to local residents, loves small community life and county fairs, wife and mother.

Shelley L. Wyse, PA-CBoard-certified Physician Assistant, years of experience in emergency/hospital/occupational/family medicine, proud fan of The Ohio State Marching Band, wife and mother.

12 WELLAWARE | WINTER 2020 13WELLAWARE | WINTER 2020

Awards

Recognizing Top-Notch Doctors.

18 physicians representing 12 areas of medicine received honors. • Cindy M. Baker, MD (Cardiovascular Disease) • Michael R. Donnally, MD (Cardiovascular Disease) • Susanna E. Johnson, MD (Family Medicine) • Joseph C. Linscott, DO (Family Medicine) • Kevin P. Henzel, MD (Internal Medicine) • Christopher Valentine, MD (Nephrology) • Matthew Hazelbaker, MD (Obstetrics & Gynecology) • Trista K. Schrickel, MD (Obstetrics & Gynecology) • Brad W. deSilva, MD (Otolaryngology) • Fred R. Leess, MD (Otolaryngology) • Nikola Alain, MD (Pediatrics) • Cheryl K. Kirkby, MD (Pediatrics) • Justin A. Krueger, MD (Pediatrics) • Naomi J. Kertesz, MD (Pediatric Cardiology) • Smitha Patel, MD (Psychiatry) • Jonathan P. Parsons, MD (Pulmonary Disease) • Abha R. Gupta, MD (Rheumatology) • Jeffrey W. Hazey, MD (Surgery)

America’s Top Doctors list is published by Castle Connolly. More than 50,000 doctors are surveyed each year to compile the list of physicians recognized by their peers for excellence in different specialties. Doctors donot and cannot pay to be listed as a Castle Connolly Top Doctor.

9 physicians representing 11 areas of medicine received honors.

• Vincent E. Brinkman, MD (Cardiovascular Disease)

• Michael R. Donnally, MD (Cardiovascular Disease)

• Jonathan P. Parsons, MD (Critical Care Medicine & Pulmonary Medicine)

• Laura L. Sorg, MD (Family Medicine)

• Justin A. Krueger, MD (Internal Medicine, Pediatric Specialist/Adolescent and Young Adult Medicine, and Pediatrics/General)

• Christopher Valentine, MD (Nephrology)

• Charlotte Agnone, MD (Ophthalmology)

• Naomi J. Kertesz, MD (Pediatric Cardiology)

• Jeffrey W. Hazey, MD (Surgery)

Since 1989, Best Doctors has conducted one of the largest ongoing peer physician polls in health care to identify the physicians other physicians trust most. More than 50,000 doctors are asked “If you or a loved one needed a doctor in a certain specialty, whom would you choose?” The final list represents the top 5 percent of physicians most frequently recognized by their peers.

Studies show today’s healthcare consumer is using a variety of methods to track and monitor their continued health. To assist, Memorial offers a service for patients to obtain vital health information – without a prescription from a doctor.

The Laboratory at Memorial Hospital offers Patient-Ordered Lab Testing at six locations, a cost-effective solution to add to your health tracking or if you are avoiding testing due to lack of insurance or concerns over anonymity. The Patient-Ordered tests are not billed to insurance and are paid out-of-pocket.

Sometimes special preparation, such as fasting, is required to improve the accuracy of a test. After

testing, results can typically be picked up in-person, with appropriate identification, within 24 hours. Results can also be mailed to you. Our pathologist is available to explain your results, if requested.

In the event that a laboratory result is at a critical level, you will be contacted and advised to seek immediate medical attention from your physician. In all cases, test results become the responsibility of the customer and will only be forwarded to your physician, if requested.

Our Patient-Ordered Lab Testing should supplement care from your physician. To learn more, contact any of the Memorial Hospital Laboratory locations.

Monitor Your Health & Wellness with Patient-Ordered Lab Testing

Maybe you are wearing that smartwatch for more than fashion and fitness! These wearables can also help collect and analyze wider swaths of data between appointments with your provider, too. We suggest you open up the conversation with your primary care provider and see if they would like to view your data for valuable insights that can inform them for your care.

Laboratory Services

LABORATORY TESTS OFFERED

Urine Dip ........................................................................................................................................$5 Urine Drug Screen ...............................................................................................................$30 Urine Pregnancy Test ........................................................................................................ $14

For the tests listed below, there is also a blood draw (venipuncture) fee of $5. This charge occurs only once, no matter how many tests we perform.

Basic Metabolic Panel* ....................................................................................................$20 Comprehensive Panel* ...................................................................................................$46 Electrolyte Panel................................................................................................................... $10 Hepatic Function Panel...................................................................................................$30 Lipid Profile* ............................................................................................................................$20CBC .................................................................................................................................................. $12 CBC with differential ......................................................................................................... $15 Cholesterol* ................................................................................................................................ $8 HDL Cholesterol .................................................................................................................... $12 Hgb A1c ........................................................................................................................................ $15 Pregnancy Test (blood draw) ..................................................................................... $14 PSA ...................................................................................................................................................$30 A variety of additional tests is available – learn more at memorialohio.com/services/laboratory.

* Requires 10-12 hours of fasting.

Memorial Allen Family Medical Center 660 London Ave. | Marysville 937 578 4377

Memorial City Gate Medical Center 120 Coleman's Crossing Blvd. | Marysville 937 578 7884

Memorial Damascus Medical Center 388 Damascus Rd. | Marysville 937 578 4032

Memorial Hospital 500 London Ave. | Marysville 937 578 2409

Memorial Physical Therapy & Sports Medicine | Plain City 900 Village Blvd., Suite 4 | Plain City 614 504 7145

Memorial Urbana Medical Center 1958 E US Hwy 36 | Urbana 937 652 5023

Closed on all major holidays.

Cash, check, and credit/debit cards are accepted. HSA payments are not accepted.

Memorial Hospital Earns Leapfrog Grade A

The Memorial Hospital Team works relentlessly to provide the safest care to our patients. This fall, those efforts were recognized when Memorial earned a fourth consecutive “A” Leapfrog Hospital Safety Grade. Congratulations to Memorial Hospital for being acknowledged as one of the safest hospitals in the region!

»» American Heart Association (AHA) Recognizes Memorial Health for Workplace Health Achievement

The results of the AHA 2019 Workplace Health Achievement Index declared Memorial Health as a Gold Level winner for taking significant steps to build a culture of health in the workplace. Companies recognized can receive gold, silver, or bronze recognition. The Gold Level signifies the organization’s effort to engage employees in a healthier, more productive workforce. We can help your company, too! Call our workplace wellness gurus at (937) 578-2580.

15WELLAWARE | WINTER 2020

Witches Unite Against Breast Cancer Our Memorial family and friends had a spooky good time at the Witches Night Out at Leeds Farm this fall! Memorial is a proud sponsor of this much-anticipated annual event celebrating breast cancer survivorship and we love how teams across our organization get in the bewitching spirit!

Packed with LoveMany of our Memorial staff members donned hairnets and gloves to give back to our local community and join others to pack meals with United Way of Union County during Community Care Day. Over 37,000 meals were distributed to local food pantries and our team loved rising up against hunger.

Pennies from Heaven To celebrate National Hospital Week, Memorial held a "Penny War" fundraising competition between departments to create containers and collect coins for Blessings in a Backpack. Our Wellness Center was victorious with a poetic win that honored Dan Snyder’s son and wife, Erik and Kelly, and Kelly Daum’s sister, Tracy.

Holiday Happenings It truly is the most wonderful time of the year! Memorial Health proudly supports the City of Marysville’s Merry On Main Iceless Ice Skating event every December. And, we love how this image captures the very essence of the season – JOY & FAMILY.

Caring for Our World Over the summer, Memorial made a large

donation of previously worn scrubs to Matthew 25 Ministries. Over 150 cartons of scrubs were organized, boxed, wrapped, and prepped for

pickup – not an easy task, but thanks to our hard-working Materials and Housekeeping Departments, the goal was accomplished!

Encourage | Inspire For the third straight year, our Surgery

Department trained together and completed The Ohio State 4 Miler this

fall! Those in the department share their belief that teamwork is vital in workplace

productivity and satisfaction, and what better way to continue the hustle than

training together for an annual race!

Why We RelayThe American Cancer Society’s signature annual cancer walk, Relay For Life, has a special place in our heart, as we walk together as a Memorial Team and with many of our cancer patients and caregivers, in an effort to fight the battle against cancer.

Running in the Sun Every year the Memorial Family Medicine | Richwood

Team participates in the Richwood Sun Run 5K as part of the Richwood Sports Festival. Whether its walking,

running, or club sports, many of our teams love to focus on improving their own health and wellness.

Memorial Health in Our Community

The many faces of Memorial Health!We love working together to restore and maintain the health of our patients. And, our dedication and heart for service extends to our community, as well. Check out some activities of our employees and teams this past year.

500 London Ave., Marysville, OH 43040

WE CAN HELP.

To f ind a doctor, call (937) 578-2320.

Whether it’s the sniffles or the stomach virus, our team at Memorial is here to get you back on the side of health. If you are looking for a doctor, you can call our Physician Referral line at (937) 578-2320

and our team will help guide you, based on what you are looking for in a provider. For those times you need to be seen and your doctor isn’t available, don’t forget about our Urgent Care locations in

Marysville and Urbana – both are open 9am-9pm on weekdays and 9am-6pm on weekends.No matter which emoji you are, we’re here to ease your pain.